Civic Intelligence

Incharge Financial Solutions

990 • Fiscal year 2024 • EIN 33-0770440

Jan 01, 2024 to Dec 31, 2024 • Filed on Oct 17, 2025

Organization ProfileWWW.INCHARGE.ORG
5750 Major Blvd 300Orlando, FL 32819

(407) 291-7770

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

61st percentile

0.27x

Higher debt load relative to assets than 61% of similar nonprofits.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2024

Liabilities / Revenue

40th percentile

0.15x

Higher debt load relative to revenue than 40% of similar nonprofits.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2024

Net Margin

36th percentile

0.0%

Higher net margin than 36% of similar nonprofits.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2024

Top Officer Pay

88th percentile

$414,755

Higher top officer pay than 88% of similar nonprofits.

Top officer pay equals 2.8% of source-year revenue.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2024

Asset Growth

38th percentile

1.5%

Faster asset growth than 38% of similar nonprofits.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2023 to 2024

Revenue Growth

44th percentile

5.0%

Faster revenue growth than 44% of similar nonprofits.

2024 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets61st percentile

Assets

Down

$8,464,175

Down $2,623,048 (-24%) from 2021

Net Assets

Down

$6,164,962

Down $2,822,404 (-31%) from 2021

Liabilities

Up

$2,299,213

Up $199,356 (+9.5%) from 2021

Revenue And Expenses
Liabilities / Revenue40th percentileNet Margin36th percentile

Revenue

Down

$15,025,410

Down $3,333,828 (-18%) from 2021

Expenses

Up

$15,018,843

Up $637,607 (+4.4%) from 2021

Net Income

Down

$6,567

Down $3,971,435 (-100%) from 2021

Historical Trend

Balance Sheet Trend

Asset Growth38th percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$15M$10M$5.0M$0Assets 2010: $8,448,465Liabilities 2010: $1,162,263Net Assets 2010: $7,286,2022010Assets 2011: $7,036,106Liabilities 2011: $1,914,217Net Assets 2011: $5,121,8892011Assets 2012: $7,834,987Liabilities 2012: $2,361,971Net Assets 2012: $5,473,0162012Assets 2013: $8,118,399Liabilities 2013: $2,523,961Net Assets 2013: $5,594,4382013Assets 2014: $6,378,131Liabilities 2014: $2,264,114Net Assets 2014: $4,114,0172014Assets 2015: $5,035,758Liabilities 2015: $1,870,420Net Assets 2015: $3,165,3382015Assets 2017: $5,332,430Liabilities 2017: $2,571,257Net Assets 2017: $2,761,1732017Assets 2018: $6,405,414Liabilities 2018: $3,053,930Net Assets 2018: $3,351,4842018Assets 2021: $11,087,223Liabilities 2021: $2,099,857Net Assets 2021: $8,987,3662021Assets 2024: $8,464,175Liabilities 2024: $2,299,213Net Assets 2024: $6,164,9622024

Highlighted filing

2024

Assets$8,464,175
Liabilities$2,299,213
Net Assets$6,164,962
Open 2024 Filing

Operations Trend

Revenue Growth44th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$30M$20M$10M$0-$10MExpenses 2010: $20,001,4552010Expenses 2011: $20,865,0882011Expenses 2012: $20,311,1672012Revenue 2013: $16,948,781Expenses 2013: $16,810,770Net Income 2013: $138,0112013Revenue 2014: $14,933,759Expenses 2014: $16,393,416Net Income 2014: -$1,459,6572014Revenue 2015: $15,026,293Expenses 2015: $15,977,232Net Income 2015: -$950,9392015Revenue 2017: $15,186,997Expenses 2017: $15,053,090Net Income 2017: $133,9072017Revenue 2018: $16,065,326Expenses 2018: $15,466,298Net Income 2018: $599,0282018Revenue 2021: $18,359,238Expenses 2021: $14,381,236Net Income 2021: $3,978,0022021Revenue 2024: $15,025,410Expenses 2024: $15,018,843Net Income 2024: $6,5672024

Highlighted filing

2024

Revenue$15,025,410
Expenses$15,018,843
Net Income$6,567
Open 2024 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Oct 17, 2025
Return Version
2024v5.2
Gross Receipts
$20,160,533
Mission and Program Overview

Mission

Incharge debt solutions helps consumers achieve financial balance and move closer to their dreams.

To provide credit, bankruptcy, and housing counseling services to the general public. These services include educational materials and resources, solutions-based counseling, client debt management programs, bankruptcy credit counseling and pre-discharge debtor education services, foreclosure prevention, homebuyer education, pre-purchase housing counseling, and other financial literacy activities for the benefit of the general public.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$4,921,751$5,607,380▲ $685,629
Cash and Non-Interest-Bearing Accounts$417,189$1,115,197▲ $698,008
Land, Buildings, and Equipment, Net$767,870$295,998▼ $471,872
Pledges and Grants Receivable$162,500$124,000▼ $38,500
Savings and Temporary Cash Investments$1,039,661$109,172▼ $930,489
Accounts Receivable$75,660$81,011▲ $5,351
Prepaid Expenses and Deferred Charges$69,077$68,584▼ $493
Total Assets$8,338,382$8,464,175▲ $125,793
Other Assets Total$884,674$1,062,833▲ $178,159
Liabilities
Escrow Account Liability$884,674$1,062,833▲ $178,159
Accounts Payable and Accrued Expenses$1,087,357$974,713▼ $112,644
Deferred Revenue$258,625$261,667▲ $3,042
Total Liabilities$2,230,656$2,299,213▲ $68,557
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$6,107,726$6,164,962▲ $57,236
Total Net Assets Fund Balance$6,107,726$6,164,962▲ $57,236
Total Liabilities and Net Assets / Fund Balance$8,338,382$8,464,175▲ $125,793

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$247,365$6,326,298$6,573,663
Equipment$48,633$1,958,919$2,007,552
Other Assets Org$1,062,833--
Compensation and Service Providers
Top Officer Pay88th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Loretta RoneyPresident & CEOFT$347,723$67,032$414,755
Michael C Leon Board SecAnd VP of Operations Until JuneFT$126,792$67,929$194,721
Sasan Saleh NassabDirector of Quality and CompliancePT$144,978$42,661$187,639
Nidia Mercado Dir ofIndustry Relations & Cust. SupportFT$116,873$22,042$138,915
Ahmed MoyeenSoftware Engineer SeniorFT-$138,120$138,120
Sherana BakhshPmo/quality Assurance ManagerFT-$124,279$124,279
David Sanchez Sr Vp CustExp. & Business Strat. as of Oct.FT$58,530$763$59,293
Susanna KondrackiTrustee-$811-$811
Patricia WexlerBoard Chair-$750-$750
Bhavesh VadhaniTrustee Until February-$700-$700
Carey TarbellTrustee-$700-$700
Jeff TasseyTrustee-$700-$700
Kristen SolesTrustee Until September-$700-$700
Monika WilczakTrustee-$700-$700
Robert RuizTrustee-$700-$700

Board Members and Trustees

NameTitle
Seiji Shiraishi Treas SecAs of Aug., Director of Acctg. & Finance
Mirian NaccarattoDirector of Human Resources
Billy SextonDirector of It Infrastructure
Robert GallTrustee Until February
Karen Carlson Information MgmtEducation & Digital Marketing
Shawn WalshVP of Relationship Until August

Highest Paid Contractors

ContractorServicesLocationCompensation
Google LLCPublic Service AnnouncementsPO BOX 883654, Los Angeles, CA 90088$1,144,317
National Debt Relief LLCMarketing Services180 MAIDEN LANE 30TH FLOOR, New York, NY 10038$756,405
NfccManagement ServicesPO BOX 5007, Merrifield, VA 22116$255,768
Knucklepuck Holding LLCConsultants712 H STREET NE PMB 99, Washington, DC 20002$190,238
Disruptive Advertising INCManagement Services1064 S NORTH COUNTY BLVD STE 40, Pleasant Grove, UT 84062$118,500
Revenue and Support

Revenue Composition

Contributions and Grants
$5,390,140
Program Service Revenue
$10,053,601
Investment Income
$-418,331
Other Revenue
$0
All Other Contributions
$4,926,972
Change in Net Assets
$6,567

Audited Revenue Reconciliation

Revenue per Audited Statements
$15,025,410
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$50,669
Total Revenue per Audited Statements
$15,076,079
Total Revenue per Form 990
$15,025,410
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$9,097,631
Salaries, Compensation, and Employee Benefits$5,920,919
Total Fundraising Expense$33,483
Grants and Similar Amounts Paid$293
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Payments to Affiliates$4,054,545$522,100$4,398$4,581,043
Other Salaries and Wages$3,341,891$254,602$13,310$3,609,803
Current Officers, Directors, Trustees, and Key Employees$1,247,374$96,838$5,063$1,349,275
Other Employee Benefits$450,964$34,356$1,797$487,117
Payroll Taxes$328,684$25,043$1,309$355,036
Occupancy$241,649$18,411$962$261,022
Fees for Services Other$170,111-$900$171,011
Pension Plan Contributions$112,944$6,410$334$119,688
Information Technology$86,817$6,614$346$93,777
Other Expenses$71,926$5,480$286$77,692
Fees for Services Accounting$50,733$7,965-$58,698
All Other Expenses$50,389$3,839$201$54,429
Depreciation Depletion$34,537$2,630$138$37,305
Travel$19,453$1,482$77$21,012
Fees for Services Legal-$9,247-$9,247
Office Expenses$8,049$612$32$8,693
Grants to Domestic Orgs$293--$293
Total Functional Expenses$13,982,390$1,002,970$33,483$15,018,843

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$15,018,843
Total Expenses per Audited Statements$15,018,843
Total Expenses per Form 990$15,018,843
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The treasurer, audit committee, the president & ceo of incharge debt solutions, and the full board review and approve the form 990 prior to its filing.”

Form 990, Part VI, Section B, Line 12C

“Officers, trustees and key employees are required to disclose any potential conflicts of interest on a conflict of interest form that is completed annually. Potential conflicts are to be reported to the organization as soon as known. Follow-up is performed to ensure all conflict of interest forms are received. All noted items on conflict of interest forms received from other than trustees are investigated before providing the forms to the governance committee. Noted items on conflict of interest forms received from trustees are investigated by the governance committee.”

Form 990, Part VI, Section B, Line 15

“The organization has a separate board appointed compensation committee that determines the salary of the officers on an annual basis. Salary comparability data and performance is reviewed as the basis for officer compensation annually. On a regular basis, an independent compensation consultant may be used to perform a compensation survey or study. Key employees may receive salary increases based on an evaluation of performance. Periodically, key employees' salaries are compared to market data. The last compensation review was conducted in february 2023.”

Form 990, Part VI, Section C, Line 18

“The organization makes its form 1023 and form 990 available to the public upon request. The organization's form 990 is also available on guidestar.org.”

Form 990, Part VI, Section C, Line 19

“The organization provides copies of its governing documents, conflict of interest policy, and financial statements as valid requests are received.”

FORM 990, PART VII, SECTION B AND PART IX, LINE 24A AND 24B:

“A portion of amounts paid for public awareness in 2024 have been allocated to educational services and materials due to educational content received and counseling services provided that resulted from amounts expended.”

Filing and Contact Details

Filer

Filer Name
Incharge Debt Solutions
EIN
33-0770440
Phone
4072917770
Address
5750 MAJOR BLVD 300, ORLANDO, FL 32819

Signing Officer

Name
Loretta Roney
Title
CEO
Phone
4072917770
Signed
2025-10-17
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Loretta Roney
Formed
1997
Legal Domicile
Nv
Voting Board Members
6
Independent Board Members
6
Employees
110
Volunteers
1

Preparer

Firm
Jm&m
Address
10500 LITTLE PATUXENT PARKWAY SUITE, 770, COLUMBIA, MD 21044
Preparer
Tina Peacher
Phone
4108840220
Supplemental Narrative

Additional Explanations

FORM 990, PART XII, LINE 2C:

“The organization's audit committee is responsible for selecting an independent accountant and overseeing the audit of its financial statements on an annual basis. The process has not been changed during the tax year.”

Financial Statement Notes

PART IV, LINE 2B:

“Funds received from clients participating in the debt management program are held in various separate fbo (for the benefit of) bank accounts until they are disbursed to creditors, and creditor contributions and client fees are disbursed to ids. Certain states require that cash accounts be maintained in the same state that funds were received. All restricted cash accounts are not available for ids' operating expenses or creditors of ids.”

PART X, LINE 2:

“Ids believes that it has appropriate support for any tax positions taken, and as such, does not have any uncertain tax positions that are material to the financial statements.”

Raw XML AppendixShowing 400 of 824 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt0BOARD CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt1TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt2TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt3TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt4TRUSTEE UNTIL FEBRUARY
IRS990/Form990PartVIISectionAGrp/TitleTxt5TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt6TRUSTEE UNTIL SEPTEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt7TRUSTEE UNTIL FEBRUARY
IRS990/Form990PartVIISectionAGrp/TitleTxt8TRUSTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt9EXP. & BUSINESS STRAT. AS OF OCT.
IRS990/Form990PartVIISectionAGrp/TitleTxt10VP OF RELATIONSHIP UNTIL AUGUST
IRS990/Form990PartVIISectionAGrp/TitleTxt11AND VP OF OPERATIONS UNTIL JUNE
IRS990/Form990PartVIISectionAGrp/TitleTxt12PRESIDENT & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt13AS OF AUG., DIR. OF ACCTG. & FINANCE
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIR. OF HUMAN RESOURCES
IRS990/Form990PartVIISectionAGrp/TitleTxt15EDUCATION & DIGITAL MARKETING
IRS990/Form990PartVIISectionAGrp/TitleTxt16SOFTWARE ENGINEER SENIOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR OF IT INFRASTRUCTURE
IRS990/Form990PartVIISectionAGrp/TitleTxt18PMO/QUALITY ASSURANCE MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt19INDUSTRY RELATIONS & CUST. SUPPORT
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR OF QUALITY AND COMPLIANCE
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IRS990/InformationTechnologyGrp/FundraisingAmt0346
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Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Filings

Displayed year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$8,464,175
Liabilities
$2,299,213
Net assets
$6,164,962
Revenue
$15,025,410
Expenses
$15,018,843
Net income
$6,567
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$8.46$2.30$6.16$15.0$15.0$0.01
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$11.1$2.10$8.99$18.4$14.4$3.98
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$6.41$3.05$3.35$16.1$15.5$0.60
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$5.33$2.57$2.76$15.2$15.1$0.13
2015Detailed filing. Detailed filing data is available for this year.$5.04$1.87$3.17$15.0$16.0$0.95
2014Detailed filing. Detailed filing data is available for this year.$6.38$2.26$4.11$14.9$16.4$1.46
2013Detailed filing. Detailed filing data is available for this year.$8.12$2.52$5.59$16.9$16.8$0.14
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.83$2.36$5.47$20.3
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.04$1.91$5.12$20.9
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$8.45$1.16$7.29$20.0
Peer Organizations

Similar nonprofits based on the same Siviq industry and scale cohort. 2024 filings • 501(c)3 • $10M-$25M nonprofits