Civic Intelligence

Helpline Center Inc

EIN 23-7424387 • 501(c)3 • Sioux Falls, SD

View Organization Page

Profile

Making lives better by giving support, offering hope and creating connections all day, every day.

3817 S Elmwood AveSioux Falls, SD 57105

www.helplinecenter.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

44th percentile

0.09x

Higher debt load relative to assets than 44% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Liabilities / Revenue

38th percentile

0.09x

Higher debt load relative to revenue than 38% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Net Margin

63rd percentile

11%

Higher net margin than 63% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

74th percentile

16%

Faster asset growth than 74% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2024

Revenue Growth

53rd percentile

8.3%

Faster revenue growth than 53% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2024

Balance Sheet
Liabilities / Assets44th percentile

Assets

Up

$6,345,888

Up $449,305 (+7.6%) from 2023

Liabilities

Down

$544,953

Down $198,056 (-27%) from 2023

Net Assets

Up

$5,800,935

Up $647,361 (+13%) from 2023

Operations
Liabilities / Revenue38th percentileNet Margin63rd percentile

Revenue

Up

$5,933,591

Up $67,417 (+1.1%) from 2023

Expenses

Down

$5,279,568

Down $39,583 (-0.7%) from 2023

Net Income

Up

$654,023

Up $107,000 (+20%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth74th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$8.0M$6.0M$4.0M$2.0M$0Assets 2010: $272,107Liabilities 2010: $48,091Net Assets 2010: $224,0162010Assets 2011: $373,958Liabilities 2011: $40,033Net Assets 2011: $333,9252011Assets 2012: $454,753Liabilities 2012: $43,097Net Assets 2012: $411,6562012Assets 2013: $528,742Liabilities 2013: $49,792Net Assets 2013: $478,9502013Assets 2014: $694,346Liabilities 2014: $48,212Net Assets 2014: $646,1342014Assets 2015: $1,083,682Liabilities 2015: $39,918Net Assets 2015: $1,043,7642015Assets 2016: $1,017,907Liabilities 2016: $49,256Net Assets 2016: $968,6512016Assets 2017: $1,287,219Liabilities 2017: $44,909Net Assets 2017: $1,242,3102017Assets 2018: $1,653,024Liabilities 2018: $81,579Net Assets 2018: $1,571,4452018Assets 2019: $2,038,678Liabilities 2019: $62,824Net Assets 2019: $1,975,8542019Assets 2020: $2,920,979Liabilities 2020: $65,388Net Assets 2020: $2,855,5912020Assets 2021: $4,067,173Liabilities 2021: $122,779Net Assets 2021: $3,944,3942021Assets 2022: $4,711,496Liabilities 2022: $173,250Net Assets 2022: $4,538,2462022Assets 2023: $5,896,583Liabilities 2023: $743,009Net Assets 2023: $5,153,5742023Assets 2024: $6,345,888Liabilities 2024: $544,953Net Assets 2024: $5,800,9352024

Highlighted filing

2024

Assets$6,345,888
Liabilities$544,953
Net Assets$5,800,935
Open 2024 Filing

Operations Trend

Revenue Growth53rd percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$6.0M$4.0M$2.0M$0-$2.0MExpenses 2010: $954,1432010Expenses 2011: $923,6052011Expenses 2012: $1,079,1322012Revenue 2013: $1,010,715Expenses 2013: $943,421Net Income 2013: $67,2942013Revenue 2014: $1,259,121Expenses 2014: $1,096,347Net Income 2014: $162,7742014Revenue 2015: $1,862,477Expenses 2015: $1,458,170Net Income 2015: $404,3072015Revenue 2016: $1,672,362Expenses 2016: $1,754,256Net Income 2016: -$81,8942016Revenue 2017: $2,069,933Expenses 2017: $1,810,051Net Income 2017: $259,8822017Revenue 2018: $2,461,751Expenses 2018: $2,096,116Net Income 2018: $365,6352018Revenue 2019: $2,584,053Expenses 2019: $2,197,118Net Income 2019: $386,9352019Revenue 2020: $3,811,884Expenses 2020: $2,978,559Net Income 2020: $833,3252020Revenue 2021: $4,414,466Expenses 2021: $3,362,559Net Income 2021: $1,051,9072021Revenue 2022: $5,059,270Expenses 2022: $4,354,644Net Income 2022: $704,6262022Revenue 2023: $5,866,174Expenses 2023: $5,319,151Net Income 2023: $547,0232023Revenue 2024: $5,933,591Expenses 2024: $5,279,568Net Income 2024: $654,0232024

Highlighted filing

2024

Revenue$5,933,591
Expenses$5,279,568
Net Income$654,023
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$6,345,888
Liabilities
$544,953
Net assets
$5,800,935
Revenue
$5,933,591
Expenses
$5,279,568
Net income
$654,023
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$6.35$0.54$5.80$5.93$5.28$0.65
2023Detailed filing. Detailed filing data is available for this year.$5.90$0.74$5.15$5.87$5.32$0.55
2022Detailed filing. Detailed filing data is available for this year.$4.71$0.17$4.54$5.06$4.35$0.70
2021Detailed filing. Detailed filing data is available for this year.$4.07$0.12$3.94$4.41$3.36$1.05
2020Detailed filing. Detailed filing data is available for this year.$2.92$0.07$2.86$3.81$2.98$0.83
2019Detailed filing. Detailed filing data is available for this year.$2.04$0.06$1.98$2.58$2.20$0.39
2018Detailed filing. Detailed filing data is available for this year.$1.65$0.08$1.57$2.46$2.10$0.37
2017Detailed filing. Detailed filing data is available for this year.$1.29$0.04$1.24$2.07$1.81$0.26
2016Detailed filing. Detailed filing data is available for this year.$1.02$0.05$0.97$1.67$1.75$0.08
2015Detailed filing. Detailed filing data is available for this year.$1.08$0.04$1.04$1.86$1.46$0.40
2014Detailed filing. Detailed filing data is available for this year.$0.69$0.05$0.65$1.26$1.10$0.16
2013Detailed filing. Detailed filing data is available for this year.$0.53$0.05$0.48$1.01$0.94$0.07
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.45$0.04$0.41$1.08
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.37$0.04$0.33$0.92
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.27$0.05$0.22$0.95
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jul 24, 2025
Return Version
2024v5.0
Gross Receipts
$5,998,730
Mission and Program Overview

Mission

Making lives better by giving support, offering hope and creating connections all day, every day.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$2,831,571$4,255,996▲ $1,424,425
Investments Other Securities$800,017--
Land, Buildings, and Equipment, Net$608,519$545,087▼ $63,432
Accounts Receivable$404,457$374,449▼ $30,008
Intangible Assets$485,627$325,394▼ $160,233
Prepaid Expenses and Deferred Charges$32,731$50,512▲ $17,781
Total Assets$5,896,583$6,345,888▲ $449,305
Other Assets Total$733,661$794,450▲ $60,789
Liabilities
Other Liabilities$485,627$325,394▼ $160,233
Accounts Payable and Accrued Expenses$257,382$219,559▼ $37,823
Total Liabilities$743,009$544,953▼ $198,056
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,703,484$4,656,785▲ $953,301
Net Assets With Donor Restrictions$1,450,090$1,144,150▼ $305,940
Total Net Assets Fund Balance$5,153,574$5,800,935▲ $647,361
Total Liabilities and Net Assets / Fund Balance$5,896,583$6,345,888▲ $449,305

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$247,543$344,868$592,411
Leasehold Improvements$297,544$82,591$380,135
Other Assets Org$87,051--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$733,661-▲ $67,637-$794,450
2023$637,282$12,500▲ $89,767-$733,661
2022$647,164$81,250▼ $86,195-$637,282
2021$520,770$75,000▲ $49,606-$647,164
2020$364,787$101,000▲ $57,971-$520,770
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseTotal
Janet KittamsChief Exec OFT$131,598$131,598

Board Members and Trustees

NameTitle
Jo BurnisonChair
Kristina SchaeferPast Chair
Austin RidlVice Chair
Abbie LandgaardDirector
Anthony HohnDirector
Bo SecrestDirector
Brandon GrieseDirector
Karen WallerDirector
Kim SchneiderDirector
Kristin HendricksonDirector
Robin BurnleyDirector
Sara AndrewsDirector
Tammy AlbertsDirector
Weston HansenDirector
Dawn HansenSecretary
Eric KerkvlietTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$5,520,983
Program Service Revenue
$184,699
Investment Income
$128,710
Other Revenue
$99,199
All Other Contributions
$5,123,632
Change in Net Assets
$654,023

Audited Revenue Reconciliation

Revenue per Audited Statements
$5,933,591
Revenue Not Reported on Form 990
$-6,662
Total Revenue per Audited Statements
$5,926,929
Total Revenue per Form 990
$5,933,591
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$3,762,067
Other Expenses$1,517,501
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$2,843,267$222,863-$3,066,130
Other Employee Benefits$240,224$23,846-$264,070
Payroll Taxes$217,163$21,556-$238,719
Occupancy$204,835$11,906-$216,741
Office Expenses$137,421$40,380-$177,801
Current Officers, Directors, Trustees, and Key Employees$131,598--$131,598
Depreciation Depletion$14,651$83,580-$98,231
All Other Expenses$48,832$30,311-$79,143
Conferences and Meetings$69,009$8,492-$77,501
Other Expenses$16,500$59,899-$76,399
Pension Plan Contributions$55,986$5,564-$61,550
Insurance$12,189$7,821-$20,010
Total Functional Expenses$4,610,030$669,538$0$5,279,568

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$5,279,568
Total Expenses per Audited Statements$5,279,568
Total Expenses per Form 990$5,279,568
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Gross Income$164,338
Fundraising Direct Expenses$65,139
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Step Forward$67,475$67,475$21,582$45,893
Spirit of Volun$51,713$51,713$30,433$21,280
Total Events$164,338$164,338$65,139$99,199
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Liability$325,394
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI

“Review of compliance with the conflict of interest policy occurs at the july meeting of the board. Board members sign a compliance form that is maintained by the agency.”

Form 990, Page 6, Part VI, Line 11B

“Form 990 is reviewed by the executive committee of the board and with the board of directors at a meeting prior to the filing of the form.”

Form 990, Page 6, Part VI, Line 12C

“The board of directors adhere to the agency's conflict of interest policy.”

Form 990, Page 6, Part VI, Line 15A

“Chief executive officer salary is set and reviewed by the executive committee of the board of directors.”

Form 990, Page 6, Part VI, Line 15B

“Salaries of key employees are set and reviewed by the executive committee of the board of directors.”

Form 990, Page 6, Part VI, Line 19

“The organization's governing documents, conflict of interest policy and financial statements are available upon request at the organization's offices.”

Filing and Contact Details

Filer

Filer Name
Helpline Center Inc
EIN
23-7424387
Phone
6053346646
Address
3817 S ELMWOOD AVE, SIOUX FALLS, SD 57105

Signing Officer

Name
Janet Kittams
Title
Chief Exec Officer
Phone
6053346646
Signed
2025-07-24
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Janet Kittams
Formed
1974
Legal Domicile
Sd
Voting Board Members
16
Independent Board Members
16
Employees
70
Volunteers
2,500

Preparer

Firm
Kmwf & Associates Pc
Address
6009 S SHARON AVE STE 101, SIOUX FALLS, SD 57108
Preparer
Mary Pat Mullen
Phone
6053367213
Supplemental Narrative

Additional Explanations

Form 990, Page 2, Part III, Line 4D

“Other program services consisting of child care resources, retired and senior volunteer program, older adult outreach, and helpline center network of care. Funded by united way and contributions from public and private sectors.”

Financial Statement Notes

Schedule D, Page 2, Part V, Line 4

“Endowment fund earnings are intended to be used by the helpline center to further advance its overall purpose of giving support to the community as determined by the board.”

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