Civic Intelligence

Consumer Choice Services Inc.

990 • Fiscal year 2023 • EIN 20-2014073

Jan 01, 2023 to Dec 31, 2023 • Filed on Nov 12, 2024

12600 Whitewater Drive 100Minnetonka, MN 55343

(952) 935-3515

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

70th percentile

0.53x

Higher debt load relative to assets than 70% of similar nonprofits.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Source year 2023

Liabilities / Revenue

10th percentile

0.06x

Higher debt load relative to revenue than 10% of similar nonprofits.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Source year 2023

Net Margin

45th percentile

1.2%

Higher net margin than 45% of similar nonprofits.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Source year 2023

Top Officer Pay

63rd percentile

$605,891

Higher top officer pay than 63% of similar nonprofits.

Top officer pay equals 0.3% of source-year revenue.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Source year 2023

Asset Growth

82nd percentile

18%

Faster asset growth than 82% of similar nonprofits.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Annualized from 2022 to 2023

Revenue Growth

62nd percentile

8.9%

Faster revenue growth than 62% of similar nonprofits.

2023 filings • 501(c)3 • $100M-$250M nonprofits • Annualized from 2022 to 2023

Assets

Up

$21,614,543

Up $3,336,056 (+18%) from 2022

Net Assets

Up

$10,190,834

Up $2,279,434 (+29%) from 2022

Liabilities

Up

$11,423,709

Up $1,056,622 (+10%) from 2022

Revenue

Up

$188,381,676

Up $15,468,491 (+8.9%) from 2022

Expenses

Up

$186,102,242

Up $14,607,024 (+8.5%) from 2022

Net Income

Up

$2,279,434

Up $861,467 (+61%) from 2022

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$40M$30M$20M$10M$0Assets 2010: $1,812,809Liabilities 2010: $228,840Net Assets 2010: $1,583,9692010Assets 2011: $2,231,348Liabilities 2011: $263,771Net Assets 2011: $1,967,5772011Assets 2012: $2,814,174Liabilities 2012: $347,305Net Assets 2012: $2,466,8692012Assets 2013: $2,923,080Liabilities 2013: $426,849Net Assets 2013: $2,496,2312013Assets 2014: $3,107,732Liabilities 2014: $560,668Net Assets 2014: $2,547,0642014Assets 2015: $3,460,391Liabilities 2015: $854,370Net Assets 2015: $2,606,0212015Assets 2016: $3,866,821Liabilities 2016: $946,548Net Assets 2016: $2,920,2732016Assets 2017: $4,985,982Liabilities 2017: $1,416,871Net Assets 2017: $3,569,1112017Assets 2018: $7,042,314Liabilities 2018: $3,113,492Net Assets 2018: $3,928,8222018Assets 2019: $11,636,589Liabilities 2019: $7,219,077Net Assets 2019: $4,417,5122019Assets 2020: $14,072,634Liabilities 2020: $8,384,823Net Assets 2020: $5,687,8112020Assets 2021: $16,649,306Liabilities 2021: $10,155,873Net Assets 2021: $6,493,4332021Assets 2022: $18,278,487Liabilities 2022: $10,367,087Net Assets 2022: $7,911,4002022Assets 2023: $21,614,543Liabilities 2023: $11,423,709Net Assets 2023: $10,190,8342023Assets 2024: $33,165,673Liabilities 2024: $20,358,262Net Assets 2024: $12,807,4112024

Highlighted filing

2023

Assets$21,614,543
Liabilities$11,423,709
Net Assets$10,190,834

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$300M$200M$100M$0Expenses 2010: $6,488,5192010Expenses 2011: $7,442,4202011Expenses 2012: $8,475,1242012Revenue 2013: $10,605,402Expenses 2013: $10,576,040Net Income 2013: $29,3622013Revenue 2014: $10,895,555Expenses 2014: $10,844,722Net Income 2014: $50,8332014Revenue 2015: $16,329,470Expenses 2015: $16,270,513Net Income 2015: $58,9572015Revenue 2016: $24,068,846Expenses 2016: $23,754,594Net Income 2016: $314,2522016Revenue 2017: $43,217,655Expenses 2017: $42,568,817Net Income 2017: $648,8382017Revenue 2018: $70,399,193Expenses 2018: $70,039,482Net Income 2018: $359,7112018Revenue 2019: $100,001,171Expenses 2019: $99,512,481Net Income 2019: $488,6902019Revenue 2020: $130,939,375Expenses 2020: $129,669,076Net Income 2020: $1,270,2992020Revenue 2021: $157,683,679Expenses 2021: $156,878,057Net Income 2021: $805,6222021Revenue 2022: $172,913,185Expenses 2022: $171,495,218Net Income 2022: $1,417,9672022Revenue 2023: $188,381,676Expenses 2023: $186,102,242Net Income 2023: $2,279,4342023Revenue 2024: $236,822,189Expenses 2024: $234,233,391Net Income 2024: $2,588,7982024

Highlighted filing

2023

Revenue$188,381,676
Expenses$186,102,242
Net Income$2,279,434
Jump To
Filing Snapshot
Filing Period
Jan 1, 2023 to Dec 31, 2023
Signed
Nov 12, 2024
Return Version
2023v5.1
Gross Receipts
$188,381,676
Mission and Program Overview

Mission

Providing services and supports to people with disabilities and older adults living at home in their community.

To improve lives by providing individualized home care services & support to people living at home

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable$13,864,108$16,106,704▲ $2,242,596
Prepaid Expenses and Deferred Charges$248,341$207,598▼ $40,743
Cash and Non-Interest-Bearing Accounts$136,006--
Total Assets$18,278,487$21,614,543▲ $3,336,056
Other Assets Total$4,030,032$5,300,241▲ $1,270,209
Liabilities
Accounts Payable and Accrued Expenses$10,367,087$11,423,709▲ $1,056,622
Total Liabilities$10,367,087$11,423,709▲ $1,056,622
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$7,911,400$10,190,834▲ $2,279,434
Total Net Assets Fund Balance$7,911,400$10,190,834▲ $2,279,434
Total Liabilities and Net Assets / Fund Balance$18,278,487$21,614,543▲ $3,336,056

Asset Categories

AssetBook ValueDepreciationBasis
Other Assets Org$5,300,241--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeOtherTotal
Elizabeth Ann ConnorCdcs WorkerFT$119,805$119,805

Board Members and Trustees

NameTitle
Mark HestonChair
Steve SuckowVice Chair
Bonnie HaysDirector
Christiana FinnernDirector
Mike HoltzDirector
Robin BrownDirector
David HancoxChief Administration Offic
John DahmChief Executive Officer
Leann FretteChief Financial Officer
Amy HilsgenChief Human Resource Direc
Susan MorganChief Operations Officer
Timothy JonesChief Technology Officer
Mike NeillSecretary
Monica TheisenTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Ab&b Services LLCSupport Planner509 SEVERN WAY, Eagan, MN 55123$791,966
Abca Sp ServicesSupport Planner17487 W ROCK WREN CT, Goodyear, AZ 85338$251,528
Rise Habiliation ServicesEmployment Support Services8406 SUNSET ROAD NE, Spring Lake Park, MN 55432$205,496
Achieve Services INCDay Program1201 89TH AVE NE SUT 105, Blaine, MN 55434$197,072
Ultimate SustainabilityDay Program5240 12TH AVE E SUITE 2, Shakopee, MN 55379$175,556
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$188,381,195
Investment Income
$481
Other Revenue
$0
Change in Net Assets
$2,279,434
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$160,941,054
Other Expenses$25,161,188
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$157,876,684--$157,876,684
Fees for Services Other$19,159,752--$19,159,752
Fees for Services Management$5,983,120--$5,983,120
Payroll Taxes$3,064,370--$3,064,370
Other Expenses$6,875--$6,875
Insurance$1,000--$1,000
Fees for Services Accounting$25--$25
Total Functional Expenses$186,102,242$0$0$186,102,242
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
Yes

Governance Explanations

Form 990, Part VI, Section A, Line 3

The board of directors has an executive committee consisting of at least three members of the board of directors. The executive committee has the authority of the board of directors in the management of the organization's business in the interval between meetings of the board of directors, except that the executive committee does not have the authority and power to elect or remove directors, create new officer positions, elect or remove officers, amend the articles of incorporation or bylaws, adopt a plan of merger or consolidation, authorize the sale or other disposition of all or substantially all of the organization's property and assets, authorize or revoke a voluntary dissolution of the organization, take any action that requires the affirmative vote of more than a majority of the directors voting on a matter under the bylaws, or take any other action that applicable law requires be taken by the full board. The executive committee conducts an annual review of the ceo's performance based on previously established and clearly articulated performance objectives and general organizational performance, and makes a recommendation to the full board of annual compensation based on the performance review. The executive committee is at all times subject to the control of the board of directors.

Form 990, Part VI, Section A, Line 3

All management services are provided by service management group, a related organization.

Form 990, Part VI, Section B, Line 11B

A complete copy of the form 990 was provided to all members of the board before filing the form. The chief executive officer signed the filing copy after its submission to the board.

Form 990, Part VI, Section B, Line 12C

Directors and officers have a duty to disclose any potential conflict of interest to the governance committee prior to any consideration by the board or any committee of the board. Annualy, every board member must disclose via written document of any potential confilct of interest. After consideration, the disinterested members of the governance committee shall determine whether a conflict exists. Board member must excuse themselves from any votes that have any relvance to the disclosed conflict. If the governance committee has reasonable cause to believe a director or officer is in violation of the policy, the director or officer will be informed and afforded an opportunity to respond to the alleged failure to disclose. Upon hearing the response, the governance committee will determine if a failure to disclose did occur and if so, will recommend the board take disciplinary and corrective action. Conflicts of interest proceedings will be documented in board minutes.

Form 990, Part VI, Section B, Line 15A

Beginning in 2018 and continuing into 2019, and using the considerable expertise of carlson dettman, a nationally recognized and independent consulting firm specializing in compensation matters, smg completed a thorough job documentation, analysis and evaluation review of all positions. This review included analysis of comparable benchmark data. This detailed review resulted in updating certain job descriptions and created a new smg pay plan based on reflective of marketing pricing resources including local, state and national benchmarking. The new pay plan was initiated effective january 1, 2020. The ceo's compensation was reviewed and approved by the board of directors after review of the report provided by smg. The compensation of other officers was reviewed and approved by the ceo. Carson dettman did a comp survey in 2018 and accra does a review annually.

Form 990, Part VI, Section C, Line 19

The organization's governing documents, conflict of interest policy and financial statements may be obtained upon request.

Filing and Contact Details

Filer

Filer Name
Consumer Choice Services Inc
EIN
20-2014073
Phone
9529353515
Address
12600 WHITEWATER DRIVE 100, MINNETONKA, MN 55343

Signing Officer

Name
John Dahm
Title
Chief Executive Officer
Phone
9529353515
Signed
2024-11-12
Discuss with paid preparer
Yes

Organization Details

Principal Officer
John Dahm
Formed
2004
Legal Domicile
Mn
Voting Board Members
9
Independent Board Members
8
Employees
9,021
Volunteers
8

Preparer

Firm
Cliftonlarsonallen Llp
Address
10401 W INNOVATION DR STE 300, WAUWATOSA, WI 53226
Preparer
Kristen Donlevy
Phone
4144761880
Supplemental Narrative

Additional Explanations

Form 990, Part IX, Line 11G

Admin purchased services: program service expenses 19,159,752. Management and general expenses 0. Fundraising expenses 0. Total expenses 19,159,752.

Financial Statement Notes

PART X, LINE 2:

The organizations are exempt from federal income taxes under section 501(c)(3) of the internal revenue code (irc). The organizations are subject to tax on income unrelated to the organizations exempt purpose, unless that income is otherwise excluded by the irc. In addition, the organizations have been determined by the internal revenue service not to be private foundations within the meaning of section 509(a) of the irc. There was no unrelated business income tax for 2023 and 2022. The organizations file u.s. Federal and minnesota information returns. The organizations are no longer subject to u.s. Federal and state income tax examinations by tax authorities for years before 2020. Management believes that the organizations' income tax filing positions will be sustained on audit and does not anticipate any adjustments that will result in a material change.

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IRS990/Form990PartVIISectionAGrp/PersonNm14ELIZABETH ANN CONNOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt0CHIEF EXECUTIVE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt1CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt2VICE CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt3DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt4SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9CHIEF FINANCIAL OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt10CHIEF OPERATIONS OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt11CHIEF HUMAN RESOURCE DIREC
IRS990/Form990PartVIISectionAGrp/TitleTxt12CHIEF ADMINISTRATION OFFIC
IRS990/Form990PartVIISectionAGrp/TitleTxt13CHIEF TECHNOLOGY OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt14CDCS WORKER
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IRS990/PartialLiquidationInd00
IRS990/PayPremiumsPrsnlBnftCntrctInd00
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IRS990/PayrollTaxesGrp/TotalAmt03064370
IRS990/PoliticalCampaignActyInd00
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IRS990/ProgramServiceRevenueGrp/Desc0SERVICE FEE REVENUE
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IRS990ScheduleD/OtherAssetsOrgGrp/Desc0INTERCOMPANY ACCOUNT RECEIVABLE
IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0THE ORGANIZATIONS ARE EXEMPT FROM FEDERAL INCOME TAXES UNDER SECTION 501(C)(3) OF THE INTERNAL REVENUE CODE (IRC). THE ORGANIZATIONS ARE SUBJECT TO TAX ON INCOME UNRELATED TO THE ORGANIZATIONS EXEMPT PURPOSE, UNLESS THAT INCOME IS OTHERWISE EXCLUDED BY THE IRC. IN ADDITION, THE ORGANIZATIONS HAVE BEEN DETERMINED BY THE INTERNAL REVENUE SERVICE NOT TO BE PRIVATE FOUNDATIONS WITHIN THE MEANING OF SECTION 509(A) OF THE IRC. THERE WAS NO UNRELATED BUSINESS INCOME TAX FOR 2023 AND 2022. THE ORGANIZATIONS FILE U.S. FEDERAL AND MINNESOTA INFORMATION RETURNS. THE ORGANIZATIONS ARE NO LONGER SUBJECT TO U.S. FEDERAL AND STATE INCOME TAX EXAMINATIONS BY TAX AUTHORITIES FOR YEARS BEFORE 2020. MANAGEMENT BELIEVES THAT THE ORGANIZATIONS' INCOME TAX FILING POSITIONS WILL BE SUSTAINED ON AUDIT AND DOES NOT ANTICIPATE ANY ADJUSTMENTS THAT WILL RESULT IN A MATERIAL CHANGE.
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0PART X, LINE 2:
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IRS990ScheduleJ/RltdOrgOfficerTrstKeyEmplGrp/BonusRelatedOrganizationsAmt40

Document Assets

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Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$33.2$20.4$12.8$237$234$2.59
2023Detailed filing. Detailed filing data is available for this year.$21.6$11.4$10.2$188$186$2.28
2022Detailed filing. Detailed filing data is available for this year.$18.3$10.4$7.91$173$171$1.42
2021Detailed filing. Detailed filing data is available for this year.$16.6$10.2$6.49$158$157$0.81
2020Detailed filing. Detailed filing data is available for this year.$14.1$8.38$5.69$131$130$1.27
2019Detailed filing. Detailed filing data is available for this year.$11.6$7.22$4.42$100$99.5$0.49
2018Detailed filing. Detailed filing data is available for this year.$7.04$3.11$3.93$70.4$70.0$0.36
2017Detailed filing. Detailed filing data is available for this year.$4.99$1.42$3.57$43.2$42.6$0.65
2016Detailed filing. Detailed filing data is available for this year.$3.87$0.95$2.92$24.1$23.8$0.31
2015Summary only. Only limited summary data is available for this year.$3.46$0.85$2.61$16.3$16.3$0.06
2014Summary only. Only limited summary data is available for this year.$3.11$0.56$2.55$10.9$10.8$0.05
2013Detailed filing. Detailed filing data is available for this year.$2.92$0.43$2.50$10.6$10.6$0.03
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.81$0.35$2.47$8.48
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.23$0.26$1.97$7.44
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.81$0.23$1.58$6.49