Civic Intelligence

Arbitration Forums Inc

EIN 13-3095444 • 501(c)6 • Tampa, FL

Profile

To facilitate the efficient and equitable dispositon of insurance-related disputes to avoid the costs and delays of litigation.

Refreshing map…

3820 Northdale Boulevard 115Tampa, FL 33624

www.arbfile.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

28th percentile

0.13x

Higher debt load relative to assets than 28% of similar nonprofits.

501(c)6 • $100M-$250M nonprofits • Source year 2024

Liabilities / Revenue

25th percentile

0.23x

Higher debt load relative to revenue than 25% of similar nonprofits.

501(c)6 • $100M-$250M nonprofits • Source year 2024

Net Margin

64th percentile

7.1%

Higher net margin than 64% of similar nonprofits.

501(c)6 • $100M-$250M nonprofits • Source year 2024

Top Officer Pay

60th percentile

$1,050,058

Higher top officer pay than 60% of similar nonprofits.

Top officer pay equals 1.9% of source-year revenue.

501(c)6 • $100M-$250M nonprofits • Source year 2024

Asset Growth

36th percentile

4.2%

Faster asset growth than 36% of similar nonprofits.

501(c)6 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Revenue Growth

26th percentile

1.7%

Faster revenue growth than 26% of similar nonprofits.

501(c)6 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Assets

Up

$104,434,100

Up $4,246,288 (+4.2%) from 2023

Liabilities

Down

$13,235,074

Down $1,252,716 (-8.6%) from 2023

Net Assets

Up

$91,199,026

Up $5,499,004 (+6.4%) from 2023

Revenue

Up

$56,383,553

Up $966,055 (+1.7%) from 2023

Expenses

Up

$52,358,559

Up $5,285,767 (+11%) from 2023

Net Income

Down

$4,024,994

Down $4,319,712 (-52%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$150M$100M$50M$0Assets 2010: $58,595,574Liabilities 2010: $9,962,567Net Assets 2010: $48,633,0072010Assets 2011: $61,104,128Liabilities 2011: $13,851,543Net Assets 2011: $47,252,5852011Assets 2012: $57,753,247Liabilities 2012: $14,427,245Net Assets 2012: $43,326,0022012Assets 2013: $46,682,751Liabilities 2013: $8,968,487Net Assets 2013: $37,714,2642013Assets 2014: $43,877,687Liabilities 2014: $14,452,105Net Assets 2014: $29,425,5822014Assets 2015: $55,608,478Liabilities 2015: $18,282,149Net Assets 2015: $37,326,3292015Assets 2016: $68,798,453Liabilities 2016: $19,639,054Net Assets 2016: $49,159,3992016Assets 2017: $77,473,302Liabilities 2017: $18,675,007Net Assets 2017: $58,798,2952017Assets 2018: $85,775,749Liabilities 2018: $18,147,171Net Assets 2018: $67,628,5782018Assets 2019: $102,080,808Liabilities 2019: $25,115,266Net Assets 2019: $76,965,5422019Assets 2020: $105,255,521Liabilities 2020: $24,332,939Net Assets 2020: $80,922,5822020Assets 2021: $106,671,146Liabilities 2021: $26,509,853Net Assets 2021: $80,161,2932021Assets 2022: $90,772,943Liabilities 2022: $14,053,546Net Assets 2022: $76,719,3972022Assets 2023: $100,187,812Liabilities 2023: $14,487,790Net Assets 2023: $85,700,0222023Assets 2024: $104,434,100Liabilities 2024: $13,235,074Net Assets 2024: $91,199,0262024

Highlighted filing

2024

Assets$104,434,100
Liabilities$13,235,074
Net Assets$91,199,026

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$60M$40M$20M$0-$20MExpenses 2010: $28,868,9622010Expenses 2011: $29,457,7572011Expenses 2012: $29,014,2672012Revenue 2013: $19,259,377Expenses 2013: $29,111,115Net Income 2013: -$9,851,7382013Revenue 2014: $23,937,289Expenses 2014: $26,163,993Net Income 2014: -$2,226,7042014Revenue 2015: $35,168,821Expenses 2015: $25,283,506Net Income 2015: $9,885,3152015Revenue 2016: $39,312,024Expenses 2016: $26,513,221Net Income 2016: $12,798,8032016Revenue 2017: $38,916,052Expenses 2017: $30,157,153Net Income 2017: $8,758,8992017Revenue 2018: $40,303,984Expenses 2018: $31,366,353Net Income 2018: $8,937,6312018Revenue 2019: $44,602,583Expenses 2019: $33,346,359Net Income 2019: $11,256,2242019Revenue 2020: $45,133,923Expenses 2020: $41,219,958Net Income 2020: $3,913,9652020Revenue 2021: $36,926,852Expenses 2021: $41,549,086Net Income 2021: -$4,622,2342021Revenue 2022: $39,807,746Expenses 2022: $42,271,599Net Income 2022: -$2,463,8532022Revenue 2023: $55,417,498Expenses 2023: $47,072,792Net Income 2023: $8,344,7062023Revenue 2024: $56,383,553Expenses 2024: $52,358,559Net Income 2024: $4,024,9942024

Highlighted filing

2024

Revenue$56,383,553
Expenses$52,358,559
Net Income$4,024,994

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$104$13.2$91.2$56.4$52.4$4.02
2023Detailed filing. Detailed filing data is available for this year.$100$14.5$85.7$55.4$47.1$8.34
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$90.8$14.1$76.7$39.8$42.3$2.46
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$107$26.5$80.2$36.9$41.5$4.62
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$105$24.3$80.9$45.1$41.2$3.91
2019Detailed filing. Detailed filing data is available for this year.$102$25.1$77.0$44.6$33.3$11.3
2018Detailed filing. Detailed filing data is available for this year.$85.8$18.1$67.6$40.3$31.4$8.94
2017Facts available. Structured filing facts are available, but richer extracted sections are limited.$77.5$18.7$58.8$38.9$30.2$8.76
2016Detailed filing. Detailed filing data is available for this year.$68.8$19.6$49.2$39.3$26.5$12.8
2015Detailed filing. Detailed filing data is available for this year.$55.6$18.3$37.3$35.2$25.3$9.89
2014Detailed filing. Detailed filing data is available for this year.$43.9$14.5$29.4$23.9$26.2$2.23
2013Detailed filing. Detailed filing data is available for this year.$46.7$8.97$37.7$19.3$29.1$9.85
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$57.8$14.4$43.3$29.0
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$61.1$13.9$47.3$29.5
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$58.6$9.96$48.6$28.9
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Apr 30, 2025
Return Version
2024v5.1
Gross Receipts
$121,379,000
Mission and Program Overview

Mission

To facilitate the efficiency and equitable disposition of insurance related disputes to avoid the costs and delays of litigation.

To serve our member's recovery and resolution needs through service, collaboration, and innovation.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$70,429,885$79,559,081▲ $9,129,196
Intangible Assets$11,986,886$9,162,372▼ $2,824,514
Cash and Non-Interest-Bearing Accounts$5,108,104$5,519,323▲ $411,219
Accounts Receivable$5,868,613$4,769,647▼ $1,098,966
Prepaid Expenses and Deferred Charges$3,737,154$2,771,209▼ $965,945
Land, Buildings, and Equipment, Net$2,220,471$1,942,590▼ $277,881
Savings and Temporary Cash Investments$544,659$503,566▼ $41,093
Total Assets$100,187,812$104,434,100▲ $4,246,288
Other Assets Total$292,040$206,312▼ $85,728
Liabilities
Accounts Payable and Accrued Expenses$5,586,933$6,507,795▲ $920,862
Other Liabilities$7,446,295$5,909,448▼ $1,536,847
Deferred Revenue$1,454,562$817,831▼ $636,731
Total Liabilities$14,487,790$13,235,074▼ $1,252,716
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$85,700,022$91,199,026▲ $5,499,004
Total Net Assets Fund Balance$85,700,022$91,199,026▲ $5,499,004
Total Liabilities and Net Assets / Fund Balance$100,187,812$104,434,100▲ $4,246,288

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$1,933,216$8,588,808$10,522,024
Other Land Buildings$1,371$36,110$37,481
Leasehold Improvements$8,003$4,086$12,089
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Kathleen MahnePresident & CEO (thru 08/30/2024)FT$566,544$483,514$1,050,058
Eric SpencerPresident & CEOFT$413,231$129,038$542,269
Stephen JanickiCFO & Secretary/treasurerFT$272,477$212,871$485,348
John SheddChief Info Technology OfficerFT$284,601$184,260$468,861
David LevinDirector Head of Member OperationsFT$269,921$167,727$437,648
Candace BoschardDirector Head of Product DevelopmentFT$196,544$112,877$309,421
Jennifer Felder Dir HeadOf Marketing & Member InsightFT$175,627$127,896$303,523
Elizabeth GourdineDirector Head of People OperationsFT$204,484$75,229$279,713
Danielle SmithDirector Head of Enterprise Risk MgmtFT$182,337$87,388$269,725
John AlchinEnterprise ArchitectFT$196,954$69,909$266,863
Ronald CookseySr. Software Development ManagerFT$196,515$59,069$255,584
Eric SachseLead, System ArchitectFT$169,046$66,976$236,022
Timothy MckernanOperations Manager, FieldFT$173,936$61,647$235,583
Charles ParentiOperations Manager, FieldFT$176,827$49,708$226,535
Kenneth Butler Former DirHuman Resources & Facilities-$210,556$210,556$210,556

Board Members and Trustees

NameTitle
Shannon CraggAudit Committee Chair
Sean WelchChair
Brendon KellyVice Chair
Amit KhannaBoard Member
Cherokee SusmanBoard Member
Elena GervinoBoard Member
Kevin YooBoard Member
Patrick BurnettBoard Member
Roger Van HornBoard Member
Wendy MazzaBoard Member (term End 07/24)
Seth IngallBoard Member (term End 10/24)
Millicent RothBoard Member (term Start 04/24/24)
Shane WheelerBoard Member (term Start 04/24/24)
Steve KellyBoard Member (term Start 04/24/24)

Highest Paid Contractors

ContractorServicesLocationCompensation
AheadCisco Ser Hrdwar /softwar/main/ser401 N MICHIGAN AVE SUITE 3400, Chicago, IL 60611$3,508,511
GftBuild Devconnect Accelerator261 MADISON AVE 19TH FLOOR, New York, NY 10016$1,097,413
OracleSoftware/hardware It ServicesPO BOX 203448, Dallas, TX 75320-3448$941,464
AimpointConsulting Data Analytic Firm370 SOUTHPOINTE BLVD, Canonsburgh, PA 15317$799,273
Mastech DigitalTemporary Software Consulting Firm1305 CHERRINGTON PARKWAY BUILDING, Moon Township, PA 15108$610,675
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$53,534,587
Investment Income
$2,848,966
Other Revenue
$0
Change in Net Assets
$4,024,994

Audited Revenue Reconciliation

Revenue per Audited Statements
$56,554,750
Revenue Not Reported on Financial Statements
$-171,197
Revenue Not Reported on Form 990
$31,606,611
Other Revenue Adjustments
$-373,978
Total Revenue per Audited Statements
$88,161,361
Total Revenue per Form 990
$56,383,553
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$35,888,211
Other Expenses$16,370,348
Grants and Similar Amounts Paid$100,000
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$21,825,322
Information Technology---$5,171,120
Fees for Services Other---$4,585,564
Current Officers, Directors, Trustees, and Key Employees---$4,357,124
Depreciation Depletion---$4,252,634
Pension Plan Contributions---$4,000,003
Other Employee Benefits---$3,930,924
Payroll Taxes---$1,774,838
Office Expenses---$854,650
Conferences and Meetings---$499,782
Insurance---$287,962
Fees for Service Investment Mgmnt Fees---$202,781
Fees for Services Legal---$161,103
Occupancy---$125,237
Grants to Domestic Orgs---$75,000
Travel---$73,941
Fees for Services Accounting---$64,335
Advertising---$43,156
Grants to Domestic Individuals---$25,000
All Other Expenses---$15,470
Other Expenses---$9,471
Total Functional Expenses$0$0$0$52,358,559

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$83,353,975
Total Expenses per Form 990$52,358,559
Expenses per Audited Statements$52,155,778
Expenses Not Reported on Form 990$31,198,197
Expenses Not Reported on Financial Statements$202,781
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
The Spring of Tampa Bay IncTampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$16,188
Metropolitan MinistriesTampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$8,861
HOPE CHILDREN'S HOMETampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$8,652
American Red CrossTampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$7,838
Ronald Mcdonald House Charities of Tampa Bay IncTampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$7,618
Humane Society of Tampa BayTampa, FL501(c)(3)TO FURTHER ORGANIZATION'S CHARITABLE PURPOSE$7,019
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Deferred Compensation$4,305,012
Long-term Pension Liability$846,479
Long-term Incentive Compensation Payable$544,459
Operating Lease Liability$213,498
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

The organization has two types of members: insurer member: a property or casualty insurance company that utilizes the insurance arbitration services of the organization or individual who is employed by a property or casualty insurance company. Non-insurer member: a company or individual who is not an insurer member. A non-insurer member would include self-insureds, tpas (third party administrators) and any other person or entity that is authorized to and does utilize the services of the organization. As of december 31, 2024, the organization has over 5,100 members consisting solely of insurers, self-insureds, and third-party administrators.

Form 990, Part VI, Section A, Line 7A

The voting members elect the board of directors (governing body). The member companies do not approve the decisions of the governing body; however, a vote of more than 50% of the member companies opposing the decision can overturn a board decision.

Form 990, Part VI, Section B, Line 11B

The secretary/treasurer sends the form 990 to the entire board of directors for approval prior to filing with the irs.

Form 990, Part VI, Section B, Line 12C

The conflict of interest policy is one of several that the company uploads to the adp system. All employees must acknowledge in the adp payroll system that they read and understood the policy. The cfo receives a summary report which is shared with the audit committee. Directors and officers receive the conflict of interest policy and procedures disclosure form and are required to sign and date the policy disclosure form prior to the conclusion of the april board meeting.

Form 990, Part VI, Section B, Line 15

The human resources department utilizes an independent third party to determine the appropriate compensation amounts for the ceo and senior managers. This information is shared with the compensation committee of the board of directors, who approves the compensation and benefits amounts. Starting in october 2024, usi conducted a compensation survey for the ceo position. The survey concluded in early 2025.

Form 990, Part VI, Section C, Line 19

The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Arbitration Forums Inc
EIN
13-3095444
Phone
8139314004
Address
3820 NORTHDALE BOULEVARD 115, TAMPA, FL 33624

Signing Officer

Name
Steve Janicki
Title
CFO & Secretary/treasurer
Phone
8139314004
Signed
2025-04-30
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Sean Welch
Formed
1981
Legal Domicile
Ny
Voting Board Members
13
Independent Board Members
12
Employees
207
Volunteers
4,450

Preparer

Firm
Cbiz Advisors LLC
Address
700 WEST 47TH STREET SUITE 1100, KANSAS CITY, MO 64112
Preparer
Lisa Burke
Phone
8169455500
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

Net periodic pension cost -328,148. Other pension related changes 1,393,744.

FORM 990, PART XII, LINE 2C:

The audit committee, comprised of four directors independent of management, assists the board in carrying out its fiduciary responsibilities relating to accounting and reporting practices. The committee reviews, appraises, and reports to the board on the following matters: - the independent auditors retained by the company; - the quality of the accounting and internal control system; - the accounting principles adopted by management and accepted by the independent auditors; - any changes in accounting principles and their affect upon the corporation; and - any significant difficulties encountered or important discoveries made by the independent auditors.

Financial Statement Notes

PART X, LINE 2:

The organization is exempt from federal income taxes under internal revenue code section 501(c)(6). Management has evaluated the organization's tax positions and concluded that the organization has taken no uncertain tax positions that require adjustment or disclosure in the financial statements to comply with the provision of the accounting guidance for income taxes as of december 31, 2024 and 2023, respectively.

PART XI, LINE 4B - OTHER ADJUSTMENTS:

Loss on equipment disposals -373,978.

Raw XML AppendixShowing 400 of 907 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
IRS990/AccountantCompileOrReviewInd00
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IRS990/AccountsPayableAccrExpnssGrp/EOYAmt06507795
IRS990/AccountsReceivableGrp/BOYAmt05868613
IRS990/AccountsReceivableGrp/EOYAmt04769647
IRS990/ActivitiesConductedPrtshpInd00
IRS990/ActivityOrMissionDesc0TO SERVE OUR MEMBER'S RECOVERY AND RESOLUTION NEEDS THROUGH SERVICE, COLLABORATION, AND INNOVATION.
IRS990/AdvertisingGrp/TotalAmt043156
IRS990/AllOtherExpensesGrp/TotalAmt015470
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IRS990/BooksInCareOfDetail/PhoneNum08139152207
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IRS990/ChangeToOrgDocumentsInd00
IRS990/CntrctRcvdGreaterThan100KCnt010
IRS990/CollectionsOfArtInd00
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IRS990/CompensationProcessOtherInd01
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IRS990/ConservationEasementsInd00
IRS990/ConsolidatedAuditFinclStmtInd00
IRS990/ContractorCompensationGrp/CompensationAmt03508511
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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt2PO BOX 203448
IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt3370 SOUTHPOINTE BLVD
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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/CityNm4MOON TOWNSHIP
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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/StateAbbreviationCd4PA
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IRS990/ContractorCompensationGrp/ServicesDesc0CISCO SER HRDWAR /SOFTWAR/MAIN/SER
IRS990/ContractorCompensationGrp/ServicesDesc1BUILD DEVCONNECT ACCELERATOR
IRS990/ContractorCompensationGrp/ServicesDesc2SOFTWARE/HARDWARE IT SERVICES
IRS990/ContractorCompensationGrp/ServicesDesc3CONSULTING DATA ANALYTIC FIRM
IRS990/ContractorCompensationGrp/ServicesDesc4TEMPORARY SOFTWARE CONSULTING FIRM
IRS990/CreditCounselingInd00
IRS990/CYBenefitsPaidToMembersAmt00
IRS990/CYContributionsGrantsAmt00
IRS990/CYGrantsAndSimilarPaidAmt0100000
IRS990/CYInvestmentIncomeAmt02848966
IRS990/CYOtherExpensesAmt016370348
IRS990/CYOtherRevenueAmt00
IRS990/CYProgramServiceRevenueAmt053534587
IRS990/CYRevenuesLessExpensesAmt04024994
IRS990/CYSalariesCompEmpBnftPaidAmt035888211
IRS990/CYTotalExpensesAmt052358559
IRS990/CYTotalFundraisingExpenseAmt00
IRS990/CYTotalProfFndrsngExpnsAmt00
IRS990/CYTotalRevenueAmt056383553
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IRS990/DeferredRevenueGrp/EOYAmt0817831
IRS990/DelegationOfMgmtDutiesInd00
IRS990/DepreciationDepletionGrp/TotalAmt04252634
IRS990/Desc0ARBITRATION SERVICES: IN 2024, ITS MEMBERS FILED ALMOST 1.2 MILLION DISPUTES AND OVER 2.4 MILLION SUBROGATION DEMANDS COLLECTIVELY WORTH MORE THAN $26.3 BILLION IN CLAIMS AS A COST-EFFECTIVE ALTERNATIVE TO LITIGATION FOR THE INSURANCE INDUSTRY.
IRS990/DescribedInSection501c3Ind00
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IRS990/ElectionOfBoardMembersInd01
IRS990/EmployeeCnt0207
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