Civic Intelligence

Elder Services of Worcester Area Inc.

EIN 04-2545221 • 501(c)3 • Worcester, MA

Pub. 78 Eligible

View Organization Page

Profile

The organization's mission is to provide eligible individuals with a range of services which will enhance their quality of life and allow them to live as independently as possible with dignity and respect. Any services which can further these ends may be provided directly, by contract, or by referrals.

67 Millbrook Street Suite 100Worcester, MA 01606

www.eswa.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

60th percentile

0.35x

Higher debt load relative to assets than 60% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2025

Liabilities / Revenue

39th percentile

0.23x

Higher debt load relative to revenue than 39% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2025

Net Margin

51st percentile

4.8%

Higher net margin than 51% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Source year 2025

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

55th percentile

7.4%

Faster asset growth than 55% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Annualized from 2024 to 2025

Revenue Growth

54th percentile

8.8%

Faster revenue growth than 54% of similar nonprofits.

501(c)3 • $50M-$100M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets60th percentile

Assets

Up

$32,904,956

Up $2,255,746 (+7.4%) from 2024

Liabilities

Up

$11,671,453

Up $812,837 (+7.5%) from 2024

Net Assets

Up

$21,233,503

Up $1,442,909 (+7.3%) from 2024

Operations
Liabilities / Revenue39th percentileNet Margin51st percentile

Revenue

Up

$50,737,286

Up $4,108,713 (+8.8%) from 2024

Expenses

Up

$48,283,625

Up $4,064,087 (+9.2%) from 2024

Net Income

Up

$2,453,661

Up $44,626 (+1.9%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth55th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$40M$30M$20M$10M$0Assets 2011: $5,425,674Liabilities 2011: $1,841,678Net Assets 2011: $3,583,9962011Assets 2012: $5,658,380Liabilities 2012: $1,850,216Net Assets 2012: $3,808,1642012Assets 2014: $8,287,940Liabilities 2014: $2,859,213Net Assets 2014: $5,428,7272014Assets 2015: $10,740,502Liabilities 2015: $3,173,506Net Assets 2015: $7,566,9962015Assets 2016: $11,624,986Liabilities 2016: $3,238,142Net Assets 2016: $8,386,8442016Assets 2017: $12,427,216Liabilities 2017: $2,835,572Net Assets 2017: $9,591,6442017Assets 2018: $13,237,684Liabilities 2018: $2,312,461Net Assets 2018: $10,925,2232018Assets 2019: $14,969,074Liabilities 2019: $2,701,252Net Assets 2019: $12,267,8222019Assets 2020: $16,397,493Liabilities 2020: $2,733,980Net Assets 2020: $13,663,5132020Assets 2021: $18,172,905Liabilities 2021: $2,859,195Net Assets 2021: $15,313,7102021Assets 2022: $21,080,152Liabilities 2022: $4,217,519Net Assets 2022: $16,862,6332022Assets 2023: $28,339,121Liabilities 2023: $10,117,318Net Assets 2023: $18,221,8032023Assets 2024: $30,649,210Liabilities 2024: $10,858,616Net Assets 2024: $19,790,5942024Assets 2025: $32,904,956Liabilities 2025: $11,671,453Net Assets 2025: $21,233,5032025

Highlighted filing

2025

Assets$32,904,956
Liabilities$11,671,453
Net Assets$21,233,503
Open 2025 Filing

Operations Trend

Revenue Growth54th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$60M$40M$20M$0Revenue 2011: $20,803,770Expenses 2011: $20,087,655Net Income 2011: $716,1152011Revenue 2012: $21,800,780Expenses 2012: $21,496,799Net Income 2012: $303,9812012Revenue 2014: $26,407,190Expenses 2014: $25,593,174Net Income 2014: $814,0162014Revenue 2015: $30,450,441Expenses 2015: $28,312,172Net Income 2015: $2,138,2692015Revenue 2016: $31,718,411Expenses 2016: $30,591,187Net Income 2016: $1,127,2242016Revenue 2017: $31,694,600Expenses 2017: $30,261,959Net Income 2017: $1,432,6412017Revenue 2018: $31,203,555Expenses 2018: $29,581,994Net Income 2018: $1,621,5612018Revenue 2019: $32,231,008Expenses 2019: $30,613,390Net Income 2019: $1,617,6182019Revenue 2020: $33,922,597Expenses 2020: $32,520,183Net Income 2020: $1,402,4142020Revenue 2021: $34,130,586Expenses 2021: $32,249,022Net Income 2021: $1,881,5642021Revenue 2022: $37,015,914Expenses 2022: $34,804,973Net Income 2022: $2,210,9412022Revenue 2023: $39,833,895Expenses 2023: $38,111,819Net Income 2023: $1,722,0762023Revenue 2024: $46,628,573Expenses 2024: $44,219,538Net Income 2024: $2,409,0352024Revenue 2025: $50,737,286Expenses 2025: $48,283,625Net Income 2025: $2,453,6612025

Highlighted filing

2025

Revenue$50,737,286
Expenses$48,283,625
Net Income$2,453,661
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$32,904,956
Liabilities
$11,671,453
Net assets
$21,233,503
Revenue
$50,737,286
Expenses
$48,283,625
Net income
$2,453,661
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$32.9$11.7$21.2$50.7$48.3$2.45
2024Detailed filing. Detailed filing data is available for this year.$30.6$10.9$19.8$46.6$44.2$2.41
2023Detailed filing. Detailed filing data is available for this year.$28.3$10.1$18.2$39.8$38.1$1.72
2022Detailed filing. Detailed filing data is available for this year.$21.1$4.22$16.9$37.0$34.8$2.21
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$18.2$2.86$15.3$34.1$32.2$1.88
2020Detailed filing. Detailed filing data is available for this year.$16.4$2.73$13.7$33.9$32.5$1.40
2019Detailed filing. Detailed filing data is available for this year.$15.0$2.70$12.3$32.2$30.6$1.62
2018Detailed filing. Detailed filing data is available for this year.$13.2$2.31$10.9$31.2$29.6$1.62
2017Detailed filing. Detailed filing data is available for this year.$12.4$2.84$9.59$31.7$30.3$1.43
2016Detailed filing. Detailed filing data is available for this year.$11.6$3.24$8.39$31.7$30.6$1.13
2015Detailed filing. Detailed filing data is available for this year.$10.7$3.17$7.57$30.5$28.3$2.14
2014Detailed filing. Detailed filing data is available for this year.$8.29$2.86$5.43$26.4$25.6$0.81
2012Summary only. Only limited summary data is available for this year.$5.66$1.85$3.81$21.8$21.5$0.30
2011Summary only. Only limited summary data is available for this year.$5.43$1.84$3.58$20.8$20.1$0.72
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Jan 6, 2026
Return Version
2024v5.0
Gross Receipts
$51,131,080
Mission and Program Overview

Mission

The organization's mission is to provide eligible individuals with a range of services which will enhance their quality of life and allow them to live as independently as possible with dignity and respect. Any services which can further these ends may be provided directly, by contract, or by referrals.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$14,338,022$16,523,835▲ $2,185,813
Accounts Receivable$9,084,265$9,355,824▲ $271,559
Investments in Publicly Traded Securities$1,159,005$1,268,445▲ $109,440
Land, Buildings, and Equipment, Net$346,307$376,542▲ $30,235
Prepaid Expenses and Deferred Charges$33,594$108,333▲ $74,739
Cash and Non-Interest-Bearing Accounts$1,000$1,000→ $0
Total Assets$30,649,211$32,904,956▲ $2,255,745
Other Assets Total$5,687,018$5,270,977▼ $416,041
Liabilities
Other Liabilities$7,009,083$6,928,040▼ $81,043
Accounts Payable and Accrued Expenses$3,600,027$4,240,404▲ $640,377
Deferred Revenue$249,507$503,009▲ $253,502
Total Liabilities$10,858,617$11,671,453▲ $812,836
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$19,790,594$21,233,503▲ $1,442,909
Total Net Assets Fund Balance$19,790,594$21,233,503▲ $1,442,909
Total Liabilities and Net Assets / Fund Balance$30,649,211$32,904,956▲ $2,255,745

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$20,441$804,336$824,777
Leasehold Improvements$356,101$96,238$452,339
Other Assets Org$70,458--
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseOtherTotal
Lisa KippaxExecutive DiFT$188,805$9,215$198,020
Lisa KippaxExecutive Director-$175,653$22,367$198,020
Margaret WoodwardFinance DireFT$103,805$28,845$132,650
Amy BullettOperations DFT$110,789$5,315$116,104
Kathie HudsonProgram DireFT$109,169$5,233$114,402
Ann Marie PantosHr DirectorFT$105,293$5,185$110,478

Board Members and Trustees

NameTitle
Nana SarkwaPresident
Barbara PaszukDirector
Bonnie ReynoldsDirector
Diane Langford JamesDirector
Heather TrudellDirector
Jacqueline HastingsDirector
Jessica FlahertyDirector
Katherine OftringDirector
Leah MaroneyDirector
Linda CraginDirector
Lisa KelleyDirector
Lydia TurickDirector
MARYBETH O'DAYDirector
Maricelis GonzalezDirector
RENEE D'ARGENTODirector
Rev Clyde TalleyDirector
Richard MansfieldDirector
Travis GaginDirector
WILLIAM O'NEILLDirector
Kevin JohnsonAsst. Treas.
Arlette LynchAsst. Treasu
Eileen ClarksonSecretary
Grace SliwoskiSecretary
Robert VayoTreasurer
Raymond MantylaVice Pres./p
Ellen GanleyVice Preside
Revenue and Support

Revenue Composition

Contributions and Grants
$28,858,655
Program Service Revenue
$21,477,613
Investment Income
$401,018
Other Revenue
$0
All Other Contributions
$1,191,203
Change in Net Assets
$2,453,661

Audited Revenue Reconciliation

Revenue per Audited Statements
$50,737,286
Revenue Not Reported on Form 990
$12,534
Total Revenue per Audited Statements
$50,749,820
Total Revenue per Form 990
$50,737,286
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$30,994,431
Salaries, Compensation, and Employee Benefits$17,289,194
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$12,202,803$1,264,598-$13,467,401
Other Employee Benefits$1,895,281$187,452-$2,082,733
Payroll Taxes$927,445$91,729-$1,019,174
Occupancy$809,115$172,910-$982,025
Pension Plan Contributions$482,226$47,694-$529,920
Information Technology$237,058$119,911-$356,969
Travel$238,786$2,152-$240,938
Current Officers, Directors, Trustees, and Key Employees-$189,966-$189,966
Office Expenses$149,131$13,617-$162,748
All Other Expenses$59,730$39,811-$99,541
Insurance$504$79,605-$80,109
Advertising$4,549$65,196-$69,745
Depreciation Depletion-$53,997-$53,997
Other Expenses$21,422$32,404-$53,826
Fees for Services Accounting-$28,740-$28,740
Fees for Services Legal$3,250$14,561-$17,811
Fees for Services Other-$310-$310
Total Functional Expenses$45,866,284$2,417,341$0$48,283,625

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$48,283,625
Total Expenses per Audited Statements$48,283,625
Total Expenses per Form 990$48,283,625
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Lease Liabilities$5,904,754
Due to Asap Mitigation Plan$1,023,286
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“The executive director and director of finance review the tax return with the treasurer before filing the return. They then report to the board of directors.”

Form 990, Page 6, Part VI, Line 12C

“Each conflict of interest is to be disclosed to the board of directors on a yearly basis. For all decisions by the board, if a conflict arises, the individual is asked to recuse from participating in discussions and decisions. If the individual refuses, he/she is subject to removal from the board.”

Form 990, Page 6, Part VI, Line 15A

“The process for determining compensation includes all of the following elements: review and approval by the board of directors of the organization; use of data to compare compensation levels to comparable positions at similar organizations; and contemporaneous documentation with respect to decisions regarding compensation.”

Form 990, Page 6, Part VI, Line 15B

“The process for determining compensation includes all of the following elements: review and approval by the board of directors of the organization; use of data to compare compensation levels to comparable positions at similar organizations; and contemporaneous documentation with respect to decisions regarding compensation.”

Form 990, Page 6, Part VI, Line 19

“The organization makes its governing document, conflict of interest policy, and financial statements available upon written request to the organization's offices.”

Filing and Contact Details

Filer

Filer Name
Elder Services of Worcester Area
EIN
04-2545221
Phone
5087561545
Address
67 MILLBROOK STREET SUITE 100, WORCESTER, MA 01606

Signing Officer

Name
Lisa Kippax
Title
Executive Director
Phone
5087561545
Signed
2026-01-06

Organization Details

Principal Officer
Lisa Kippax
Formed
1974
Legal Domicile
Ma
Voting Board Members
22
Independent Board Members
22
Employees
342
Volunteers
425

Preparer

Firm
Bruce D Norling CPA Pc
Address
410 BOSTON POST RD STE 24, SUDBURY, MA 01776
Preparer
Bruce D Norling CPA Pc
Phone
9784439114
Supplemental Narrative

Additional Explanations

FORM 990 - ORGANIZATION'S MISSION

“The organization's mission is to provide eligible individuals with a range of services which will enhance their quality of life and allow them to live as independently as possible with dignity and respect. Any services which can further these ends may be provided directly, by contract, or by referrals.”

Form 990, Page 2, Part III, Line 4D

“Other fiscal year 2024 program services included: enhanced community options program, clinical assessment, congregate housing, protective services, community choices, money management, caregiver coalition, geriatric mental health, senior care organizations, personal care attendant, crisis intervention, options counseling, and care transitions.”

Form 990, Part XI, Line 9

“Due to asap mitigation plan -1,023,286”

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