Civic Intelligence

Greater Springfield Senior Services Inc

EIN 04-2510895 • 501(c)3 • Springfield, MA

Profile

Greater springfield senior services, inc., founded in 1972, is a private, nonprofit organization dedicated to maintaining quality of life for older adults, caregivers, and persons with disabilities. This mission is achieved through the provision of programs and services which foster independence, dignity, safety and peace of mind.

66 Industry Avenue Ste 9Springfield, MA 01104

www.gsssi.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

49th percentile

0.21x

Higher debt load relative to assets than 49% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Liabilities / Revenue

34th percentile

0.15x

Higher debt load relative to revenue than 34% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Net Margin

52nd percentile

4.9%

Higher net margin than 52% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Top Officer Pay

35th percentile

$207,212

Higher top officer pay than 35% of similar nonprofits.

Top officer pay equals 0.4% of source-year revenue.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Asset Growth

79th percentile

16%

Faster asset growth than 79% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Revenue Growth

55th percentile

9.8%

Faster revenue growth than 55% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Assets

Up

$35,493,728

Up $4,864,655 (+16%) from 2024

Liabilities

Up

$7,315,718

Up $2,443,519 (+50%) from 2024

Net Assets

Up

$28,178,010

Up $2,421,136 (+9.4%) from 2024

Revenue

Up

$49,180,131

Up $4,370,026 (+9.8%) from 2024

Expenses

Up

$46,758,995

Up $5,340,372 (+13%) from 2024

Net Income

Down

$2,421,136

Down $970,346 (-29%) from 2024

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$40M$30M$20M$10M$0Assets 2012: $7,892,473Liabilities 2012: $1,882,070Net Assets 2012: $6,010,4032012Assets 2013: $8,838,584Liabilities 2013: $1,814,688Net Assets 2013: $7,023,8962013Assets 2014: $10,676,290Liabilities 2014: $2,088,819Net Assets 2014: $8,587,4712014Assets 2015: $12,688,175Liabilities 2015: $2,345,543Net Assets 2015: $10,342,6322015Assets 2016: $13,612,785Liabilities 2016: $2,113,965Net Assets 2016: $11,498,8202016Assets 2017: $15,068,961Liabilities 2017: $2,011,723Net Assets 2017: $13,057,2382017Assets 2018: $15,817,178Liabilities 2018: $2,112,668Net Assets 2018: $13,704,5102018Assets 2019: $17,442,514Liabilities 2019: $2,130,490Net Assets 2019: $15,312,0242019Assets 2020: $19,088,469Liabilities 2020: $2,480,614Net Assets 2020: $16,607,8552020Assets 2021: $21,180,734Liabilities 2021: $2,780,010Net Assets 2021: $18,400,7242021Assets 2022: $23,398,762Liabilities 2022: $3,186,510Net Assets 2022: $20,212,2522022Assets 2023: $27,262,407Liabilities 2023: $5,150,079Net Assets 2023: $22,112,3282023Assets 2024: $30,629,073Liabilities 2024: $4,872,199Net Assets 2024: $25,756,8742024Assets 2025: $35,493,728Liabilities 2025: $7,315,718Net Assets 2025: $28,178,0102025

Highlighted filing

2025

Assets$35,493,728
Liabilities$7,315,718
Net Assets$28,178,010

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$60M$40M$20M$0Revenue 2012: $19,439,356Expenses 2012: $18,970,167Net Income 2012: $469,1892012Revenue 2013: $21,316,456Expenses 2013: $20,302,963Net Income 2013: $1,013,4932013Revenue 2014: $24,183,074Expenses 2014: $22,619,499Net Income 2014: $1,563,5752014Revenue 2015: $27,559,859Expenses 2015: $25,804,698Net Income 2015: $1,755,1612015Revenue 2016: $28,785,001Expenses 2016: $27,682,874Net Income 2016: $1,102,1272016Revenue 2017: $29,783,337Expenses 2017: $28,531,477Net Income 2017: $1,251,8602017Revenue 2018: $29,462,229Expenses 2018: $28,853,642Net Income 2018: $608,5872018Revenue 2019: $30,935,282Expenses 2019: $29,327,768Net Income 2019: $1,607,5142019Revenue 2020: $33,050,216Expenses 2020: $31,754,385Net Income 2020: $1,295,8312020Revenue 2021: $33,749,084Expenses 2021: $32,081,120Net Income 2021: $1,667,9642021Revenue 2022: $36,731,351Expenses 2022: $34,919,823Net Income 2022: $1,811,5282022Revenue 2023: $38,883,229Expenses 2023: $36,888,538Net Income 2023: $1,994,6912023Revenue 2024: $44,810,105Expenses 2024: $41,418,623Net Income 2024: $3,391,4822024Revenue 2025: $49,180,131Expenses 2025: $46,758,995Net Income 2025: $2,421,1362025

Highlighted filing

2025

Revenue$49,180,131
Expenses$46,758,995
Net Income$2,421,136

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$35.5$7.32$28.2$49.2$46.8$2.42
2024Detailed filing. Detailed filing data is available for this year.$30.6$4.87$25.8$44.8$41.4$3.39
2023Detailed filing. Detailed filing data is available for this year.$27.3$5.15$22.1$38.9$36.9$1.99
2022Detailed filing. Detailed filing data is available for this year.$23.4$3.19$20.2$36.7$34.9$1.81
2021Detailed filing. Detailed filing data is available for this year.$21.2$2.78$18.4$33.7$32.1$1.67
2020Detailed filing. Detailed filing data is available for this year.$19.1$2.48$16.6$33.1$31.8$1.30
2019Detailed filing. Detailed filing data is available for this year.$17.4$2.13$15.3$30.9$29.3$1.61
2018Detailed filing. Detailed filing data is available for this year.$15.8$2.11$13.7$29.5$28.9$0.61
2017Detailed filing. Detailed filing data is available for this year.$15.1$2.01$13.1$29.8$28.5$1.25
2016Detailed filing. Detailed filing data is available for this year.$13.6$2.11$11.5$28.8$27.7$1.10
2015Detailed filing. Detailed filing data is available for this year.$12.7$2.35$10.3$27.6$25.8$1.76
2014Detailed filing. Detailed filing data is available for this year.$10.7$2.09$8.59$24.2$22.6$1.56
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$8.84$1.81$7.02$21.3$20.3$1.01
2012Summary only. Only limited summary data is available for this year.$7.89$1.88$6.01$19.4$19.0$0.47
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Oct 31, 2025
Return Version
2024v5.2
Gross Receipts
$49,180,131
Mission and Program Overview

Mission

Greater springfield senior services, inc., founded in 1972, is a private, nonprofit organization dedicated to maintaining quality of life for older adults, caregivers, and persons with disabilities. This mission is achieved through the provision of programs and services which foster independence, dignity, safety and peace of mind.

Greater springfield senior services, inc., founded in 1972, is a private, nonprofit organization dedicated to maintaining quality of life for older adults,caregivers and persons with disabilities. This mission is achieved through the provision of programs and services which foster independence, dignity, safety and peace of mind.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$16,952,727$19,390,891▲ $2,438,164
Accounts Receivable$11,408,784$10,234,262▼ $1,174,522
Land, Buildings, and Equipment, Net$494,722$1,767,025▲ $1,272,303
Prepaid Expenses and Deferred Charges$314,236$395,622▲ $81,386
Cash and Non-Interest-Bearing Accounts$11,279$9,210▼ $2,069
Total Assets$30,629,073$35,493,728▲ $4,864,655
Other Assets Total$1,447,325$3,696,718▲ $2,249,393
Liabilities
Other Liabilities$1,441,698$3,665,714▲ $2,224,016
Accounts Payable and Accrued Expenses$3,223,386$3,499,745▲ $276,359
Deferred Revenue$87,437$92,147▲ $4,710
Escrow Account Liability$119,678$58,112▼ $61,566
Total Liabilities$4,872,199$7,315,718▲ $2,443,519
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$25,756,874$28,178,010▲ $2,421,136
Total Net Assets Fund Balance$25,756,874$28,178,010▲ $2,421,136
Total Liabilities and Net Assets / Fund Balance$30,629,073$35,493,728▲ $4,864,655

Asset Categories

AssetBook ValueDepreciationBasis
Leasehold Improvements$1,235,225$885,735$2,120,960
Equipment$531,800$1,562,793$2,094,593
Other Assets Org$13,373--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jill KeoughExecutive DirectorFT$182,692$24,520$207,212
Patricia S YoungAdmin/finance Director (ret. 3/20/2025)FT$161,033$17,728$178,761
Magaly RamosManaged Care & MasshealthFT$119,568$19,488$139,056
Anna RandallCommunity Services DirectoFT$109,906$14,649$124,555
Laura AlbanoClient Services DirectorFT$104,852$6,149$111,001

Board Members and Trustees

Highest Paid Contractors

ContractorServicesLocationCompensation
Trio Community MealsNutrition Caterer144 DELAFIELD ST, Oughkeepsie, NY 12601$1,653,818
Touched By An AngelHome Health Care343 WINSOR STREET, Ludlow, MA 01056$1,595,943
International HealthHome Health CarePO BOX 2006, Andover, MA 01810$1,531,355
O'connell Professional NursesHome Health Care19 COLLEGE STREET SUITE 7, South Hadley, MA 01075$1,519,267
Excel Nursing Services INCHome Health Care4 STONEY HILL ROAD, Wilbraham, MA 01095$1,507,565
Revenue and Support

Revenue Composition

Contributions and Grants
$28,970,276
Program Service Revenue
$19,495,980
Investment Income
$713,875
Other Revenue
$0
All Other Contributions
$267,066
Change in Net Assets
$2,421,136

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
No
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Other Non Cash Contri Table1$123,316Fair Market Value (FMV)
Total Noncash Contributions1$123,316-

Audited Revenue Reconciliation

Revenue per Audited Statements
$49,180,131
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Total Revenue per Audited Statements
$49,180,131
Total Revenue per Form 990
$49,180,131
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$27,568,992
Salaries, Compensation, and Employee Benefits$19,190,003
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Fees for Services Other$24,713,774$46,560-$24,760,334
Other Salaries and Wages$13,792,442$1,200,351-$14,992,793
Other Employee Benefits$1,694,093$184,807-$1,878,900
Payroll Taxes$1,183,188$124,185-$1,307,373
Occupancy$488,090$195,915-$684,005
Pension Plan Contributions$529,862$59,979-$589,841
Current Officers, Directors, Trustees, and Key Employees$1,500$419,596-$421,096
Travel$397,244$56-$397,300
Depreciation Depletion$120,672$253,573-$374,245
Office Expenses$45,240$142,187-$187,427
Information Technology$24,468$153,198-$177,666
All Other Expenses$80,050$54,929-$134,979
Insurance$672$77,276-$77,948
Fees for Services Accounting-$40,900-$40,900
Conferences and Meetings$10,397$8,480-$18,877
Advertising$4,692$8,299-$12,991
Other Expenses$2,729$6,242-$8,971
Fees for Services Legal-$2,760-$2,760
Total Functional Expenses$43,704,301$3,054,694$0$46,758,995

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$46,758,995
Total Expenses per Audited Statements$46,758,995
Total Expenses per Form 990$46,758,995
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Lease Liability$3,665,714
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

A copy of form 990 is provided to the board of directors for their review and comment prior to submitting the form 990 to the irs.

Form 990, Part VI, Section B, Line 12C

Employees, management and board members are required to complete and submit pertinent information annually.

Form 990, Part VI, Section B, Line 15

The initial compensation for a new executive director or a new administration & finance director is established by the hiring committee at that time based on an analysis of the position(s) and comparable rates for similar positions of like agencies taking into consideration the experience and expertise of all the various individuals. Subsequent salary increases for these two positions most often occur when agency-wide increases are reviewed and approved by the board of directors. However, the personnel committee may perform an interim analysis of either or both positions when circumstances warrant and recommend compensation changes to the board of directors who would be responsible for approving any changes.

Form 990, Part VI, Section C, Line 19

The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request. The public can also view form 990, financial statements, and mass form pc on the official website of the attorney general of massachusetts (public charities annual filing website) and the ufr on the massachusetts operational services division website.

Filing and Contact Details

Filer

Filer Name
Greater Springfield Senior Services Inc
EIN
04-2510895
Phone
4137818800
Address
66 INDUSTRY AVENUE STE 9, SPRINGFIELD, MA 01104

Signing Officer

Name
Julie Quink
Title
President
Phone
4137818800
Signed
2025-10-31
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Julie Quink
Formed
1972
Legal Domicile
Ma
Voting Board Members
18
Independent Board Members
18
Employees
331
Volunteers
56

Preparer

Firm
Adelson & Company Pc
Address
100 NORTH STREET, PITTSFIELD, MA 01201
Preparer
David M Irwin CPA
Phone
4134436408
Supplemental Narrative

Additional Explanations

Form 990, Part III, Line 2

TRANSITIONS IN CARE

Form 990, Part III, Line 3

Title iii a arpa - billed out remaining available balance in july 2024. Arpa hcbs fcsp stipends for caregivers - spending deadline moved up to 11/30/2024 (was originally 3/31/2025) hospital to home - ended 3/31/2025

Form 990, Part IX, Line 11G

Purchased services: program service expenses 23,847,972. Management and general expenses 0. Fundraising expenses 0. Total expenses 23,847,972. Subgrantee expense: program service expenses 731,921. Management and general expenses 0. Fundraising expenses 0. Total expenses 731,921. Caregiver grants: program service expenses 70,560. Management and general expenses 0. Fundraising expenses 0. Total expenses 70,560. Payroll service: program service expenses 46,065. Management and general expenses 5,342. Fundraising expenses 0. Total expenses 51,407. Other professional fees: program service expenses 17,256. Management and general expenses 41,218. Fundraising expenses 0. Total expenses 58,474.

Financial Statement Notes

PART IV, LINE 2B:

The organization maintains a social security representative payment program for elders in the money management program. The organization provides financial management for the social security funds on behalf of the individuals.

PART X, LINE 2:

Management has evaluated significant tax positions against the criteria established by professional standards and believes there are no such tax positions requiring accounting recognition.

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IRS990/ActivityOrMissionDesc0GREATER SPRINGFIELD SENIOR SERVICES, INC., FOUNDED IN 1972, IS A PRIVATE, NONPROFIT ORGANIZATION DEDICATED TO MAINTAINING QUALITY OF LIFE FOR OLDER ADULTS,CAREGIVERS AND PERSONS WITH DISABILITIES. THIS MISSION IS ACHIEVED THROUGH THE PROVISION OF PROGRAMS AND SERVICES WHICH FOSTER INDEPENDENCE, DIGNITY, SAFETY AND PEACE OF MIND.
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IRS990/Desc0STATE HOME CARE PROGRAM (SERVED 2,292 CLIENTS):PURPOSE IS TO ASSIST ELDERS IN THE COMMONWEALTH OF MASSACHUSETTS TO SECURE AND MAINTAIN MAXIMUM INDEPENDENCE IN THEIR HOME ENVIRONMENT. CASE MANAGERS COMPLETE AN ASSESSMENT TO DETERMINE CLINICAL AND FINANCIAL ELIGIBILITY, DEVELOP A SERVICE PLAN, ARRANGE FOR SERVICES FROM ONE OF THE MANY PROVIDERS WITH WHICH THE ORGANIZATION CONTRACTS, AND MONITOR SERVICES ON A SCHEDULED AND AS-NEEDED BASIS. SERVICES GENERALLY INCLUDE, BUT ARE NOT LIMITED TO, ONE OR MORE OF THE FOLLOWING: ADULT DAY HEALTH, HOME HEALTH AIDE, HOMEMAKER, PERSONAL CARE, HOME-DELIVERED MEALS, PERSONAL EMERGENCY RESPONSE SYSTEM, AND TRANSPORTATION. ELIGIBILITY FOR THIS PROGRAM REQUIRES A NEED FOR ASSISTANCE FOR A REGULATED NUMBER OF ACTIVITIES OR INSTRUMENTAL ACTIVITIES OF DAILY LIVING AS WELL AS AN INCOME AT OR BELOW SPECIFIED GUIDELINES. ELDERS ABOVE THE GUIDELINES MAY ELECT TO PAY FOR THE SERVICES AT FULL VALUE.
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IRS990/MissionDesc0GREATER SPRINGFIELD SENIOR SERVICES, INC., FOUNDED IN 1972, IS A PRIVATE, NONPROFIT ORGANIZATION DEDICATED TO MAINTAINING QUALITY OF LIFE FOR OLDER ADULTS, CAREGIVERS, AND PERSONS WITH DISABILITIES. THIS MISSION IS ACHIEVED THROUGH THE PROVISION OF PROGRAMS AND SERVICES WHICH FOSTER INDEPENDENCE, DIGNITY, SAFETY AND PEACE OF MIND.
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