Civic Intelligence

Granite State Management and Resources

990 • Fiscal year 2020 • EIN 02-0404239

Oct 01, 2019 to Mar 31, 2020 • Filed on Feb 10, 2021

4 Barrell Court PO Box 2087Concord, NH 03302-2087

(603) 225-5867

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on this filing.

Source year 2020

Liabilities / Revenue

5th percentile

0.00x

Tied with the lowest-debt nonprofits in its peer group.

2020 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2020

Net Margin

56th percentile

6.5%

Higher net margin than 56% of similar nonprofits.

2020 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2020

Top Officer Pay

97th percentile

$1,222,115

Higher top officer pay than 97% of similar nonprofits.

Top officer pay equals 8.1% of source-year revenue.

2020 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2020

Asset Growth

1st percentile

-100%

Faster asset growth than 1% of similar nonprofits.

2020 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2019 to 2020

Revenue Growth

8th percentile

-45%

Faster revenue growth than 8% of similar nonprofits.

2020 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2019 to 2020

Assets

Down

$0

Down $46,001,608 (-100%) from 2019

Net Assets

Down

$0

Down $40,748,018 (-100%) from 2019

Liabilities

Down

$0

Down $5,253,590 (-100%) from 2019

Revenue

Down

$15,096,637

Down $12,295,813 (-45%) from 2019

Expenses

Down

$14,117,900

Down $10,891,444 (-44%) from 2019

Net Income

Down

$978,737

Down $1,404,369 (-59%) from 2019

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$60M$40M$20M$0Assets 2010: $45,670,412Liabilities 2010: $5,850,847Net Assets 2010: $39,819,5652010Assets 2011: $43,821,545Liabilities 2011: $3,982,136Net Assets 2011: $39,839,4092011Assets 2012: $47,053,579Liabilities 2012: $4,202,426Net Assets 2012: $42,851,1532012Assets 2013: $47,698,308Liabilities 2013: $4,389,687Net Assets 2013: $43,308,6212013Assets 2014: $46,614,337Liabilities 2014: $3,454,586Net Assets 2014: $43,159,7512014Assets 2015: $43,471,799Liabilities 2015: $4,412,489Net Assets 2015: $39,059,3102015Assets 2016: $43,195,666Liabilities 2016: $5,051,160Net Assets 2016: $38,144,5062016Assets 2017: $44,601,259Liabilities 2017: $5,498,575Net Assets 2017: $39,102,6842017Assets 2018: $44,165,455Liabilities 2018: $5,483,669Net Assets 2018: $38,681,7862018Assets 2019: $46,001,608Liabilities 2019: $5,253,590Net Assets 2019: $40,748,0182019Assets 2020: $0Liabilities 2020: $0Net Assets 2020: $02020

Highlighted filing

2020

Assets$0
Liabilities$0
Net Assets$0

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$30M$20M$10M$0-$10MExpenses 2010: $21,517,9702010Expenses 2011: $17,323,4252011Expenses 2012: $15,956,9782012Revenue 2013: $20,586,505Expenses 2013: $20,550,594Net Income 2013: $35,9112013Revenue 2014: $18,979,240Expenses 2014: $19,307,445Net Income 2014: -$328,2052014Revenue 2015: $17,649,631Expenses 2015: $20,075,662Net Income 2015: -$2,426,0312015Revenue 2016: $17,456,150Expenses 2016: $20,021,276Net Income 2016: -$2,565,1262016Revenue 2017: $20,187,218Expenses 2017: $20,819,029Net Income 2017: -$631,8112017Revenue 2018: $27,601,298Expenses 2018: $22,851,118Net Income 2018: $4,750,1802018Revenue 2019: $27,392,450Expenses 2019: $25,009,344Net Income 2019: $2,383,1062019Revenue 2020: $15,096,637Expenses 2020: $14,117,900Net Income 2020: $978,7372020

Highlighted filing

2020

Revenue$15,096,637
Expenses$14,117,900
Net Income$978,737
Jump To
Filing Snapshot
Filing Period
Oct 1, 2019 to Mar 31, 2020
Signed
Feb 10, 2021
Return Version
2019v5.2
Gross Receipts
$21,777,640
Mission and Program Overview

Mission

Administrator/servicer of student loans

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$35,679,339$0▼ $35,679,339
Savings and Temporary Cash Investments$4,521,902$0▼ $4,521,902
Land, Buildings, and Equipment, Net$3,386,733$0▼ $3,386,733
Accounts Receivable$2,323,613$0▼ $2,323,613
Prepaid Expenses and Deferred Charges$89,021$0▼ $89,021
Cash and Non-Interest-Bearing Accounts$1,000$0▼ $1,000
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Total Assets$46,001,608$0▼ $46,001,608
Other Assets Total-$0-
Liabilities
Accounts Payable and Accrued Expenses$4,253,590$0▼ $4,253,590
Other Liabilities$1,000,000$0▼ $1,000,000
Total Liabilities$5,253,590$0▼ $5,253,590
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$40,748,018$0▼ $40,748,018
Total Net Assets Fund Balance$40,748,018$0▼ $40,748,018
Total Liabilities and Net Assets / Fund Balance$46,001,608$0▼ $46,001,608
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Rene A DrouinFormer President & CEO-$74,279$640,778$715,057
Christiana ThorntonPresident & CEOPT$302,308$122,920$425,228
Dean A GrondinVP & CFO (end 10/19)PT$175,547$74,289$249,836
Carlton LewisSoftware Development ArchitectFT$117,955$33,656$151,611
Daniel CoughlanVP FinanceFT$119,015$23,667$142,682
Sara TremaineFormer VP & CSO-$53,552$86,374$139,926
Robert WoodburnAVP Project ManagementFT$125,291$14,328$139,619
Minatchy VisvanathanBusiness Systems Analyst LeadFT$106,471$29,729$136,200
Robert WilleySoftware Development LeadFT$106,496$29,399$135,895
Michael LevasseurVP ComplianceFT$128,105$7,204$135,309
Tori BerubeVP CCP & Community EngagemFT$120,568$14,644$135,212
Barton NichelsonDatabase AdministratorFT$115,105$14,566$129,671
Karen LosikVP Loan ServicesFT$100,315$20,726$121,041
Kathy MaguireVP Human ResourcesFT$106,029$3,538$109,567
Erik SobelVP Information ServicesFT$90,548$5,362$95,910
John FlandersVP & COOFT$66,421$4,245$70,666

Board Members and Trustees

Highest Paid Contractors

ContractorServicesLocationCompensation
Nelnet Servicing LLCLoan servicingPO Box 82561, Lincoln, NE 68501$6,066,276
Baker Newman NoyesAuditing/Tax servicesPO Box 507, Portland, ME 04112$229,625
Avtex Solutions LLCIT Consulting13161 Bellerive Farm Drive, Creve Coeur, MO 63141$198,239
-Telephony ConsultingPO Box 856660, Minneapolis, MN 55485$150,171
Revenue and Support

Revenue Composition

Contributions and Grants
$86,505
Program Service Revenue
$14,371,324
Investment Income
$638,808
Other Revenue
$0
All Other Contributions
$24,199
Change in Net Assets
$978,737

Audited Revenue Reconciliation

Revenue per Audited Statements
$14,998,256
Revenue Not Reported on Financial Statements
$98,381
Revenue Not Reported on Form 990
$981,770
Total Revenue per Audited Statements
$15,980,026
Total Revenue per Form 990
$15,096,637
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$7,255,115
Other Expenses$6,850,785
Grants and Similar Amounts Paid$12,000
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$3,612,296$300,786-$3,913,082
Information Technology$3,009,732$146,000-$3,155,732
Office Expenses$1,933,585$93,797-$2,027,382
Current Officers, Directors, Trustees, and Key Employees$891,271$594,180-$1,485,451
Other Employee Benefits$1,153,203$96,024-$1,249,227
Depreciation Depletion$438,533$21,273-$459,806
Occupancy$379,755$18,422-$398,177
Payroll Taxes$361,604$30,110-$391,714
Fees for Services Legal-$267,799-$267,799
Pension Plan Contributions$199,065$16,576-$215,641
Insurance$190,852$9,258-$200,110
Fees for Services Accounting-$137,169-$137,169
Fees for Service Investment Mgmnt Fees-$98,381-$98,381
Travel$49,528$2,403-$51,931
Advertising$33,841$1,642-$35,483
Fees for Services Lobbying$18,718--$18,718
Grants to Domestic Individuals$12,000--$12,000
Conferences and Meetings$93$4-$97
Total Functional Expenses$12,284,076$1,833,824$0$14,117,900

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Form 990$14,117,900
Expenses per Audited Statements$14,019,519
Total Expenses per Audited Statements$14,019,519
Expenses Not Reported on Financial Statements$98,381
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, line 11B

A copy of the Form 990 was emailed to the board before filing. Board members had the opportunity to review the form and ask questions or request clarifications.

Form 990, Part VI, Section B, line 12C

Any conflicts of interest revealed in the annual survey or at any time throughout the year were addressed promptly and appropriately.

Form 990, Part VI, Section B, line 15

Until the filing organization ceased operations on March 31, 2020, an on-going internal review of salaries was conducted by Human Resources Management of GSMR using salary surveys from local and national resources to compare salaries for positions in the organization to local market data. The compensation structure was adjusted based on the results of these reviews. An independent consultant completed the Affirmative Action Plan, which included a review of salary and hiring practices to ensure nondiscrimination. The Organization's internal review of market data for staff and executive salaries included executive salaries for organizations of comparable size, structure, operations and asset composition to GSM&R. This review also was evaluated by an independent consultant on a periodic basis. Based on this comparative market data, the Chairman of the Board of GSMR and the Chairman of its Compensation Committee reviewed the proposed CEO and other senior officer compensation packages for reasonableness and fairness.

Form 990, Part VI, Section C, line 19

The organization makes its governing documents, conflict of interest policy, and financial statements available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Granite State Management and Resources
EIN
02-0404239
Phone
6032255867
Address
4 Barrell Court PO Box 2087, Concord, NH 03302-2087

Signing Officer

Name
Christiana Thornton
Title
President & CEO
Phone
6032255867
Signed
2021-02-10
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Christiana Thornton
Formed
1986
Legal Domicile
Nh
Voting Board Members
10
Independent Board Members
10
Employees
237
Volunteers
10

Preparer

Firm
Baker Newman & Noyes
Address
PO Box 507, Portland, ME 04112
Preparer
Nicholas E Porto
Phone
2078792100
Supplemental Narrative

Additional Explanations

Form 990, Part III, line 3

Granite State Management & Resources (GSMR) was a private, non-profit, tax-exempt corporation founded in 1986 and organized for the charitable and educational purpose of providing financial assistance to or on behalf of eligible students and to take and carry out all actions and functions reasonably necessary for the accomplishment of these purposes. GSMR provided loan servicing and maintenance functions to certain institutions participating in the FFEL Program, Federal Direct Loan Program and non-guaranteed private loans. The majority of GSMR's revenues was derived from providing services to certain related entities. On March 31, 2020, the operations of Granite State were merged into New Hampshire Higher Education Loan Corporation (NHHELCO). NHHELCO has taken title to all of the assets, and assumed all of the liabilities, of GSMR. NHHELCO has also become the employer of all of GSMR's former employees, and has confirmed and assumed all of the contractual obligations of GSMR.

Form 990, Part XI, line 9:

Transfer of net assets to affiliate -42,708,525.

Financial Statement Notes

Part X, Line 2:

The Company has received a determination letter from the Internal Revenue Service stating that it qualifies for tax-exempt status under Section 501(c)(3) of the Internal Revenue Code. Accordingly, no provision for income taxes has been included in the financial statements. Tax-exempt organizations could be required to record an obligation for income taxes as the result of a tax position they have historically taken on various tax exposure items including unrelated business income or tax status. Under guidance issued by the Financial Accounting Standards Board (FASB), assets and liabilities are established for uncertain tax positions taken or positions expected to be taken in income tax returns when such positions are judged to not meet the "more-likely-than-not" threshold, based upon the technical merits of the position. Estimated interest and penalties, if applicable, related to uncertain tax positions are included as a component of income tax expense. Under guidance issued by the FASB, assets and liabilities are established for uncertain tax positions taken or positions expected to be taken in income tax returns when such positions are judged to not meet the "more-likely-than-not" threshold, based upon the technical merits of the position. Estimated interest and penalties, if applicable, related to uncertain tax positions are included as a component of income tax expense. The Company has evaluated the positions taken on its filed tax returns. The Company has concluded no uncertain income tax positions exist at September 30, 2020 or 2019.

Raw XML AppendixShowing 400 of 861 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/HighestCompensatedEmployeeInd0X
IRS990/Form990PartVIISectionAGrp/HighestCompensatedEmployeeInd1X
IRS990/Form990PartVIISectionAGrp/HighestCompensatedEmployeeInd2X
IRS990/Form990PartVIISectionAGrp/HighestCompensatedEmployeeInd3X
IRS990/Form990PartVIISectionAGrp/HighestCompensatedEmployeeInd4X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd0X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd1X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd2X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd3X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd4X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd5X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd6X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd7X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd8X
IRS990/Form990PartVIISectionAGrp/IndividualTrusteeOrDirectorInd9X
IRS990/Form990PartVIISectionAGrp/OfficerInd0X
IRS990/Form990PartVIISectionAGrp/OfficerInd1X
IRS990/Form990PartVIISectionAGrp/OfficerInd2X
IRS990/Form990PartVIISectionAGrp/OfficerInd3X
IRS990/Form990PartVIISectionAGrp/OfficerInd4X
IRS990/Form990PartVIISectionAGrp/OfficerInd5X
IRS990/Form990PartVIISectionAGrp/OfficerInd6X
IRS990/Form990PartVIISectionAGrp/OfficerInd7X
IRS990/Form990PartVIISectionAGrp/OfficerInd8X
IRS990/Form990PartVIISectionAGrp/OfficerInd9X
IRS990/Form990PartVIISectionAGrp/OfficerInd10X
IRS990/Form990PartVIISectionAGrp/OfficerInd11X
IRS990/Form990PartVIISectionAGrp/OfficerInd12X
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt024895
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt132650
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt216754
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt330246
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt423667
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt54013
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt614328
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt729729
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt829399
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt97204
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt1014644
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt1114566
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt1220726
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt133538
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt145362
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt154245
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt160
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt170
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt180
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt190
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt200
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt210
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt220
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt230
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt240
IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt250
IRS990/Form990PartVIISectionAGrp/PersonNm0Rene A Drouin
IRS990/Form990PartVIISectionAGrp/PersonNm1Christiana Thornton
IRS990/Form990PartVIISectionAGrp/PersonNm2Dean A Grondin
IRS990/Form990PartVIISectionAGrp/PersonNm3Carlton Lewis
IRS990/Form990PartVIISectionAGrp/PersonNm4Daniel Coughlan
IRS990/Form990PartVIISectionAGrp/PersonNm5Sara Tremaine
IRS990/Form990PartVIISectionAGrp/PersonNm6Robert Woodburn
IRS990/Form990PartVIISectionAGrp/PersonNm7Minatchy Visvanathan
IRS990/Form990PartVIISectionAGrp/PersonNm8Robert Willey
IRS990/Form990PartVIISectionAGrp/PersonNm9Michael Levasseur
IRS990/Form990PartVIISectionAGrp/PersonNm10Tori Berube
IRS990/Form990PartVIISectionAGrp/PersonNm11Barton Nichelson
IRS990/Form990PartVIISectionAGrp/PersonNm12Karen Losik
IRS990/Form990PartVIISectionAGrp/PersonNm13Kathy Maguire
IRS990/Form990PartVIISectionAGrp/PersonNm14Erik Sobel
IRS990/Form990PartVIISectionAGrp/PersonNm15John Flanders
IRS990/Form990PartVIISectionAGrp/PersonNm16Jamie Burnett
IRS990/Form990PartVIISectionAGrp/PersonNm17Matthew Cookson
IRS990/Form990PartVIISectionAGrp/PersonNm18Clinton Hanson Jr
IRS990/Form990PartVIISectionAGrp/PersonNm19Brad Poznanski
IRS990/Form990PartVIISectionAGrp/PersonNm20Paul Provost
IRS990/Form990PartVIISectionAGrp/PersonNm21Sandra Tracy
IRS990/Form990PartVIISectionAGrp/PersonNm22Cornelius Joyce
IRS990/Form990PartVIISectionAGrp/PersonNm23Anthony Chismark
IRS990/Form990PartVIISectionAGrp/PersonNm24Charles Rolecek
IRS990/Form990PartVIISectionAGrp/PersonNm25Thomas Horgan
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt0690162
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt1392578
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt2233082
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt3121365
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt4119015
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt5135913
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt6125291
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt7106471
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt8106496
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt9128105
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt10120568
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt11115105
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt12100315
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt13106029
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt1490548
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt1566421
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt160
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt170
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt180
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt190
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt200
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt210
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt220
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt230
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt240
IRS990/Form990PartVIISectionAGrp/ReportableCompFromOrgAmt250
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt0507058
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt10
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt20
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt30
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt40
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt50
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt60
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt70
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt80
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt90
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt100
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt110
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt120
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt130
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt140
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt150
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt160
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt170
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt180
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt190
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt200
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt210
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt220
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt230
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt240
IRS990/Form990PartVIISectionAGrp/ReportableCompFromRltdOrgAmt250
IRS990/Form990PartVIISectionAGrp/TitleTxt0Former President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt1President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt2VP & CFO (end 10/19)
IRS990/Form990PartVIISectionAGrp/TitleTxt3Software Development Architect
IRS990/Form990PartVIISectionAGrp/TitleTxt4VP Finance
IRS990/Form990PartVIISectionAGrp/TitleTxt5Former VP & CSO
IRS990/Form990PartVIISectionAGrp/TitleTxt6AVP Project Management
IRS990/Form990PartVIISectionAGrp/TitleTxt7Business Systems Analyst Lead
IRS990/Form990PartVIISectionAGrp/TitleTxt8Software Development Lead
IRS990/Form990PartVIISectionAGrp/TitleTxt9VP Compliance
IRS990/Form990PartVIISectionAGrp/TitleTxt10VP CCP & Community Engagem
IRS990/Form990PartVIISectionAGrp/TitleTxt11Database Administrator
IRS990/Form990PartVIISectionAGrp/TitleTxt12VP Loan Services
IRS990/Form990PartVIISectionAGrp/TitleTxt13VP Human Resources
IRS990/Form990PartVIISectionAGrp/TitleTxt14VP Information Services
IRS990/Form990PartVIISectionAGrp/TitleTxt15VP & COO
IRS990/Form990PartVIISectionAGrp/TitleTxt16Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt17Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt18Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt19Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt20Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt21Trustee
IRS990/Form990PartVIISectionAGrp/TitleTxt22Chairman
IRS990/Form990PartVIISectionAGrp/TitleTxt23Vice Chairman
IRS990/Form990PartVIISectionAGrp/TitleTxt24Treasurer
IRS990/Form990PartVIISectionAGrp/TitleTxt25Secretary
IRS990/Form990ProvidedToGvrnBodyInd01
IRS990/FormationYr01986
IRS990/FormerOfcrEmployeesListedInd01
IRS990/FSAuditedBasisGrp/ConsolidatedBasisFinclStmtInd0X
IRS990/FSAuditedInd01
IRS990/FundraisingActivitiesInd00
IRS990/GainOrLossGrp/SecuritiesAmt0-486971
IRS990/GamingActivitiesInd00
IRS990/GoverningBodyVotingMembersCnt010
IRS990/GovernmentGrantsAmt062306
IRS990/GrantAmt012000
IRS990/GrantsToDomesticIndividualsGrp/ProgramServicesAmt012000
IRS990/GrantsToDomesticIndividualsGrp/TotalAmt012000
IRS990/GrantsToIndividualsInd01
IRS990/GrantsToOrganizationsInd00
IRS990/GrantToRelatedPersonInd00
IRS990/GrossAmountSalesAssetsGrp/SecuritiesAmt06194032
IRS990/GrossReceiptsAmt021777640
IRS990/GroupReturnForAffiliatesInd00
IRS990/IncludeFIN48FootnoteInd01
IRS990/IndependentAuditFinclStmtInd00
IRS990/IndependentVotingMemberCnt010
IRS990/IndivRcvdGreaterThan100KCnt014
IRS990/IndoorTanningServicesInd00
IRS990/InfoInScheduleOPartIIIInd0X
IRS990/InfoInScheduleOPartVIInd0X
IRS990/InfoInScheduleOPartXIInd0X
IRS990/InformationTechnologyGrp/ManagementAndGeneralAmt0146000
IRS990/InformationTechnologyGrp/ProgramServicesAmt03009732
IRS990/InformationTechnologyGrp/TotalAmt03155732
IRS990/InsuranceGrp/ManagementAndGeneralAmt09258
IRS990/InsuranceGrp/ProgramServicesAmt0190852
IRS990/InsuranceGrp/TotalAmt0200110
IRS990/IntangibleAssetsGrp/EOYAmt00
IRS990/InventoriesForSaleOrUseGrp/EOYAmt00
IRS990/InvestmentIncomeGrp/ExclusionAmt01125779
IRS990/InvestmentIncomeGrp/TotalRevenueColumnAmt01125779
IRS990/InvestmentInJointVentureInd00
IRS990/InvestmentsOtherSecuritiesGrp/EOYAmt00
IRS990/InvestmentsProgramRelatedGrp/EOYAmt00
IRS990/InvestmentsPubTradedSecGrp/BOYAmt035679339
IRS990/InvestmentsPubTradedSecGrp/EOYAmt00
IRS990/IRPDocumentCnt013517
IRS990/IRPDocumentW2GCnt00
IRS990/LandBldgEquipBasisNetGrp/BOYAmt03386733
IRS990/LandBldgEquipBasisNetGrp/EOYAmt00
IRS990/LandBldgEquipCostOrOtherBssAmt00
IRS990/LegalDomicileStateCd0NH
IRS990/LessCostOthBasisSalesExpnssGrp/SecuritiesAmt06681003
IRS990/LoanOutstandingInd00
IRS990/LobbyingActivitiesInd01
IRS990/LocalChaptersInd00
IRS990/MaterialDiversionOrMisuseInd00
IRS990/MembersOrStockholdersInd00
IRS990/MethodOfAccountingAccrualInd0X
IRS990/MinutesOfCommitteesInd01
IRS990/MinutesOfGoverningBodyInd01
IRS990/MissionDesc0Administrator/servicer of student loans until ceasing operations on March 31, 2020.
IRS990/MoreThan5000KToIndividualsInd00
IRS990/MoreThan5000KToOrgInd00
IRS990/NetAssetsOrFundBalancesBOYAmt040748018
IRS990/NetAssetsOrFundBalancesEOYAmt00
IRS990/NetGainOrLossInvestmentsGrp/ExclusionAmt0-486971
IRS990/NetGainOrLossInvestmentsGrp/TotalRevenueColumnAmt0-486971
IRS990/NetUnrelatedBusTxblIncmAmt00
IRS990/NetUnrlzdGainsLossesInvstAmt0981770
IRS990/NoDonorRestrictionNetAssetsGrp/BOYAmt040748018
IRS990/NoDonorRestrictionNetAssetsGrp/EOYAmt00
IRS990/NondeductibleContributionsInd00
IRS990/OccupancyGrp/ManagementAndGeneralAmt018422
IRS990/OccupancyGrp/ProgramServicesAmt0379755
IRS990/OccupancyGrp/TotalAmt0398177

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