Civic Intelligence

Delta Dental Plan of New Hampshire Inc

EIN 02-0273013 • 501(c)4 • Concord, NH

Profile

It is our mission to advance the oral health and overall wellness of our customers and the general public by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives.

One Delta Drive PO Box 2002Concord, NH 03302-2002

www.nedelta.com

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

42nd percentile

0.18x

Higher debt load relative to assets than 42% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Liabilities / Revenue

14th percentile

0.03x

Higher debt load relative to revenue than 14% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Net Margin

29th percentile

-0.1%

Higher net margin than 29% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Top Officer Pay

74th percentile

$1,185,129

Higher top officer pay than 74% of similar nonprofits.

Top officer pay equals 0.2% of source-year revenue.

$250M-$1B nonprofits • Source year 2024

Asset Growth

24th percentile

0.3%

Faster asset growth than 24% of similar nonprofits.

$250M-$1B nonprofits • Annualized from 2023 to 2024

Revenue Growth

47th percentile

8.6%

Faster revenue growth than 47% of similar nonprofits.

$250M-$1B nonprofits • Annualized from 2023 to 2024

Assets

Up

$92,260,948

Up $306,758 (+0.3%) from 2023

Liabilities

Down

$16,581,772

Down $106,514 (-0.6%) from 2023

Net Assets

Up

$75,679,176

Up $413,272 (+0.5%) from 2023

Revenue

Up

$497,017,089

Up $39,545,014 (+8.6%) from 2023

Expenses

Up

$497,501,076

Up $43,945,793 (+9.7%) from 2023

Net Income

Down

-$483,987

Down $4,400,779 (-112%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$100M$50M$0Assets 2010: $45,317,776Liabilities 2010: $10,760,156Net Assets 2010: $34,557,6202010Assets 2011: $50,135,691Liabilities 2011: $12,043,689Net Assets 2011: $38,092,0022011Assets 2012: $52,195,741Liabilities 2012: $11,310,358Net Assets 2012: $40,885,3832012Assets 2013: $53,168,208Liabilities 2013: $11,126,742Net Assets 2013: $42,041,4662013Assets 2014: $58,031,348Liabilities 2014: $13,952,006Net Assets 2014: $44,079,3422014Assets 2015: $61,776,573Liabilities 2015: $14,760,741Net Assets 2015: $47,015,8322015Assets 2016: $65,126,420Liabilities 2016: $14,778,813Net Assets 2016: $50,347,6072016Assets 2017: $70,465,091Liabilities 2017: $14,784,069Net Assets 2017: $55,681,0222017Assets 2018: $71,633,699Liabilities 2018: $15,522,743Net Assets 2018: $56,110,9562018Assets 2019: $75,216,563Liabilities 2019: $14,917,915Net Assets 2019: $60,298,6482019Assets 2020: $82,249,112Liabilities 2020: $15,240,353Net Assets 2020: $67,008,7592020Assets 2021: $89,157,730Liabilities 2021: $15,699,814Net Assets 2021: $73,457,9162021Assets 2022: $86,151,858Liabilities 2022: $15,482,487Net Assets 2022: $70,669,3712022Assets 2023: $91,954,190Liabilities 2023: $16,688,286Net Assets 2023: $75,265,9042023Assets 2024: $92,260,948Liabilities 2024: $16,581,772Net Assets 2024: $75,679,1762024

Highlighted filing

2024

Assets$92,260,948
Liabilities$16,581,772
Net Assets$75,679,176

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$600M$400M$200M$0-$200MExpenses 2010: $277,023,3252010Expenses 2011: $283,536,7052011Expenses 2012: $287,159,9662012Revenue 2013: $297,298,965Expenses 2013: $296,518,614Net Income 2013: $780,3512013Revenue 2014: $307,242,065Expenses 2014: $305,963,913Net Income 2014: $1,278,1522014Revenue 2015: $316,496,122Expenses 2015: $312,785,700Net Income 2015: $3,710,4222015Revenue 2016: $327,945,520Expenses 2016: $324,577,599Net Income 2016: $3,367,9212016Revenue 2017: $344,502,764Expenses 2017: $340,141,307Net Income 2017: $4,361,4572017Revenue 2018: $364,625,155Expenses 2018: $361,509,552Net Income 2018: $3,115,6032018Revenue 2019: $380,322,566Expenses 2019: $380,388,993Net Income 2019: -$66,4272019Revenue 2020: $334,885,614Expenses 2020: $331,077,400Net Income 2020: $3,808,2142020Revenue 2021: $400,630,362Expenses 2021: $393,620,227Net Income 2021: $7,010,1352021Revenue 2022: $423,230,924Expenses 2022: $420,858,128Net Income 2022: $2,372,7962022Revenue 2023: $457,472,075Expenses 2023: $453,555,283Net Income 2023: $3,916,7922023Revenue 2024: $497,017,089Expenses 2024: $497,501,076Net Income 2024: -$483,9872024

Highlighted filing

2024

Revenue$497,017,089
Expenses$497,501,076
Net Income-$483,987

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$92.3$16.6$75.7$497$498$0.48
2023Detailed filing. Detailed filing data is available for this year.$92.0$16.7$75.3$457$454$3.92
2022Detailed filing. Detailed filing data is available for this year.$86.2$15.5$70.7$423$421$2.37
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$89.2$15.7$73.5$401$394$7.01
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$82.2$15.2$67.0$335$331$3.81
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$75.2$14.9$60.3$380$380$0.07
2018Detailed filing. Detailed filing data is available for this year.$71.6$15.5$56.1$365$362$3.12
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$70.5$14.8$55.7$345$340$4.36
2016Detailed filing. Detailed filing data is available for this year.$65.1$14.8$50.3$328$325$3.37
2015Import issue. A filing source exists for this year, but detailed import did not complete cleanly.$61.8$14.8$47.0$316$313$3.71
2014Detailed filing. Detailed filing data is available for this year.$58.0$14.0$44.1$307$306$1.28
2013Detailed filing. Detailed filing data is available for this year.$53.2$11.1$42.0$297$297$0.78
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$52.2$11.3$40.9$287
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$50.1$12.0$38.1$284
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$45.3$10.8$34.6$277
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Oct 20, 2025
Return Version
2024v5.2
Gross Receipts
$508,206,157
Mission and Program Overview

Mission

It is our mission to advance the oral health and overall wellness of our customers and the general public by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives.

Provide programs of dental care

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$58,978,215$62,918,688▲ $3,940,473
Cash and Non-Interest-Bearing Accounts$12,733,693$8,487,697▼ $4,245,996
Accounts Receivable$7,904,656$7,705,527▼ $199,129
Land, Buildings, and Equipment, Net$7,890,428$7,442,260▼ $448,168
Investments Program Related$3,407,431$3,817,683▲ $410,252
Prepaid Expenses and Deferred Charges$541,303$858,836▲ $317,533
Savings and Temporary Cash Investments$241,394$777,517▲ $536,123
Investments Other Securities$51,007$29,125▼ $21,882
Total Assets$91,954,190$92,260,948▲ $306,758
Other Assets Total$206,063$223,615▲ $17,552
Liabilities
Accounts Payable and Accrued Expenses$11,127,840$10,277,621▼ $850,219
Other Liabilities$5,560,446$6,304,151▲ $743,705
Total Liabilities$16,688,286$16,581,772▼ $106,514
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$75,265,904$75,679,176▲ $413,272
Total Net Assets Fund Balance$75,265,904$75,679,176▲ $413,272
Total Liabilities and Net Assets / Fund Balance$91,954,190$92,260,948▲ $306,758

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$3,466,258$21,230,387$24,696,645
Buildings$2,763,503$8,622,057$11,385,560
Land$1,133,345-$1,133,345
Leasehold Improvements$0$387,895$387,895
Other Land Buildings$79,154$84,978$164,132
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Thomas RaffioPresident & CEOFT$655,793$529,336$1,185,129
Joseph ErranteVP, Professional RelationsFT$315,253$155,435$470,688
William H LambrukosSr. VP OperationsFT$268,663$147,425$416,088
Jodie L HittleVP, MarketingFT$236,159$163,468$399,627
Michael BourbeauVP, Information SystemsFT$248,774$122,330$371,104
Brian D DuffyVP & General CounselFT$248,774$107,247$356,021
Laurie BienefeldTreasurer & VP FinanceFT$207,302$80,282$287,584
Sara M BrehmSecretaryFT$124,351$66,346$190,697
Matthew CooksonVice Chair & Director-$38,976-$38,976
Karen Carew CPA CFEDirector-$13,600-$13,600
James St JeanDirector-$13,375-$13,375
Joseph J Carelli JrDirector-$12,875-$12,875
Leesa SmithDirector-$12,875-$12,875
Cydney ShapleighDirector-$12,650-$12,650
David Staples DDSChair & Director (end 4/2024)-$12,564-$12,564
Praveen Mandera DMDDirector-$11,425-$11,425
Rachel Forbes DMDDirector-$11,425-$11,425
Keith Levesque DMDDirector-$11,200-$11,200
Tracy ClaybaughDirector-$10,700-$10,700
Caroline Clerisme DMDDirector-$9,975-$9,975
Jennifer E GilkieDirector-$8,700-$8,700
Colin Boswell DDSDirector-$8,525-$8,525
Whitney E GoodeDirector-$7,075-$7,075
Harish GulatiDirector-$3,625-$3,625
Nader Moavenian DDSDirector (end 4/2024)-$2,900-$2,900

Highest Paid Contractors

ContractorServicesLocationCompensation
DentaQuest USA InsuranceContracted services96 Worcester Street, Wellesley, MA 02481$20,535,828
Worldcom Exchange IncContracted services43 Northwestern Drive, Salem, NH 03079$1,741,889
Wyssta Services IncContracted servicesPO Box 86, Stevens Point, WI 54481$1,515,388
Zelis Payment Holdings LLCContracted servicesPO Box 874488, Kansas City, MO 64187$716,090
Cronin Gervino & Warlick IncInsurance broker commissions5 Dartmouth Drive, Auburn, NH 03032$516,457
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$493,876,385
Investment Income
$3,254,312
Other Revenue
$-113,608
Change in Net Assets
$-483,987

Audited Revenue Reconciliation

Revenue per Audited Statements
$124,362,218
Revenue Not Reported on Financial Statements
$372,654,871
Revenue Not Reported on Form 990
$1,283,521
Other Revenue Adjustments
$372,489,263
Total Revenue per Audited Statements
$125,645,739
Total Revenue per Form 990
$497,017,089
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$28,222,116
Salaries, Compensation, and Employee Benefits$25,096,007
Grants and Similar Amounts Paid$716,680
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Benefits to Members$443,466,273--$443,466,273
Other Salaries and Wages$7,688,812$9,786,164-$17,474,976
Other Employee Benefits-$3,970,199-$3,970,199
Information Technology$1,425,017$2,050,634-$3,475,651
Advertising$55,103$2,700,007-$2,755,110
Office Expenses$1,202,980$907,512-$2,110,492
Depreciation Depletion$778,126$1,278,146-$2,056,272
Current Officers, Directors, Trustees, and Key Employees$671,918$1,193,957-$1,865,875
Payroll Taxes-$1,298,842-$1,298,842
Occupancy$376,057$498,494-$874,551
Grants to Domestic Individuals$555,314--$555,314
Pension Plan Contributions-$486,115-$486,115
Insurance$131,942$189,870-$321,812
Conferences and Meetings$5,669$313,572-$319,241
Fees for Services Legal-$228,494-$228,494
Fees for Service Investment Mgmnt Fees-$165,608-$165,608
Grants to Domestic Orgs$161,366--$161,366
Fees for Services Accounting$37,775$102,131-$139,906
Travel$1,644$36,866-$38,510
Other Expenses$1,714,493$2,500-$2,500
Total Functional Expenses$458,272,489$39,228,587$0$497,501,076

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Form 990$497,501,076
Expenses Not Reported on Financial Statements$372,654,871
Other Expense Adjustments$372,489,263
Expenses per Audited Statements$124,846,205
Total Expenses per Audited Statements$124,846,205
Expenses Not Reported on Form 990$0
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Northeast Delta Dental FoundationConcord, NH501(c)(3)General support to promote oral health$161,366
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
Yes
Subject to proxy tax
No

Reported Spending and Taxes

Line ItemAmount
Political Expenditures$7,500
Section 527 Activity Spending$7,500
Total Exempt Function Spending$7,500

Section 527 Organizations

OrganizationLocationAmount
46-0562207Manchester, NH$1,000
80-0628169Londonderry, NH$1,000
93-2094862Manchester, NH$1,000
92-3571316Manchester, NH$1,000
26-2910228Dover, NH$500
83-0627490Nashua, NH$500
27-2345889Hampstead, NH$500
87-2726672Sandown, NH$500
81-2726672Rochester, NH$500
88-2981040Sanbornton, NH$500
45-5508503Loudon, NH$500
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
Colin Boswell DDSDirectorThe Directors listed here have ownership interests in dental practices that receive insurance reimbursements from Delta Dental Plan of New Hampshire in the ordinary course of their business. All transactions are at arm's length and for fair value.No$1,433,793
Parveen Kumar Mandera DMDDirectorPlease see aboveNo$571,248
Rachel Forbes DMDDirectorPlease see above.No$512,007
Keith Levesque DMDDirectorPlease see above.No$503,350
Rachel Forbes DMDDirectorRachel Forbes served on the Organization's Board during this tax year. Ms. Forbes's husband owns a temporary and recruiting staffing business that helps other organizations and businesses meet their staffing and labor needs. It is possible that Delta Dental Plan of New Hampshire may have engaged Ms. Forbes's husband's business in its normal course of operations in the past, and/or may do so again in the future. At this time the Organization cannot determine the exact amount paid of contracted labor costs paid to Ms. Forbes's husband's business (if any) during this tax year. However, because there is a possibility of an engagement between the Organization and this staffing agency, this relationship has been disclosed on this Form 990, Schedule L, for transparency purposes. All labor and staffing contracts and payments by Delta Dental Plan of New Hampshire are conducted at fair market value.No-
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Other advances$3,244,563
Unearned revenue$2,500,460
Accrued refunds$559,128
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
Yes
Business relationship with family members
No
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, line 6

The membership of Delta Dental Plan of New Hampshire, Inc. consists of the New Hampshire dentists participating in the company's networks which are used by individuals covered under one of the Company's dental benefit plans.

Form 990, Part VI, Section A, line 7B

Membership approval is required for all Bylaw changes.

Form 990, Part VI, Section B, line 11B

The Form 990 is reviewed in detail by key finance employees of Northeast Delta Dental. A final draft is presented to the Board before the Form is filed.

Form 990, Part VI, Section B, line 12C

A copy of the conflict of interest policy is distributed annually to all officers, directors, and the management team. All are required to report any conflicts and sign, date, and return the policy, whether or not a conflict exists, to confirm compliance. General Counsel reviews the returned policies and reports the results to the entire Board of Directors. Board members are asked to provide updates of any changes that may occur between their annual conflict of interest filings.

Form 990, Part VI, Section B, line 15

CEO's Compensation: every year, the Board Tri-State Compensation Committee goes through a rigorous evaluation and carefully researches information on which it bases its recommendations for the compensation for the President & CEO. This includes the engagement of independent compensation consultants and advisors. The independent Tri-State Compensation Committee comprises the Chairs of the Boards for the Delta Dental Plans of Maine, Vermont, and New Hampshire and the Executive Committee of the DDPNH Board. In reviewing the compensation and benefits, the Committee considered various sources of comparability data and the analysis of comparability data and market conditions presented by the independent compensation consultant. In February 2024, the Tri-State Compensation Committee reviewed and approved the CEO's proposed compensation, effective April 1, 2024, for the Treasurer and Secretary based on comparability data provided to the Committee.

Form 990, Part VI, Section C, line 19

Upon request, Delta Dental Plan of New Hampshire, Inc. makes its governing documents, conflict of interest policy, or financial statements available to the public.

Filing and Contact Details

Filer

Filer Name
Delta Dental Plan of New Hampshire Inc
EIN
02-0273013
Phone
6032231000
Address
One Delta Drive PO Box 2002, Concord, NH 03302-2002

Signing Officer

Name
Thomas Raffio
Title
President & CEO
Phone
6032231000
Signed
2025-10-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Thomas Raffio
Formed
1961
Legal Domicile
Nh
Voting Board Members
15
Independent Board Members
9
Employees
192
Volunteers
0

Preparer

Firm
Baker Newman & Noyes
Address
650 Elm Street Suite 302, Manchester, NH 03101
Preparer
Connor Smart
Phone
6036262200
Supplemental Narrative

Additional Explanations

Form 990, Part III, line 2

See description for Part III, Line 4c.

Form 990, Part V, Line 15:

Thomas Raffio is the President & CEO of Delta Dental Plan of New Hampshire, Inc. Mr. Raffio also serves in a similar capacity for the Delta Dental Plan of Vermont and the Maine Dental Services Corporation. These three entities are otherwise independent of and unrelated to each other as defined under IRS Form 990 Instructions. While Delta Dental Plan of New Hampshire technically files and processes Thomas Raffio's compensation, a portion of this compensation is paid in return for services rendered to the two other aforementioned unrelated organizations. However, in accordance with IRS Instructions, the complete amount of compensation paid to Mr. Raffio by Delta Dental Plan of New Hampshire has been disclosed on this Form 990, reported as compensation and benefits paid by the filing organization. During the period covered by this Form 990, Mr. Raffio received total compensation in excess $1,000,000 and is reported in detail on this Form 990, Part VII and Schedule J. While Mr. Raffio received compensation exceeding $1,000,000 in total, the compensation paid to Mr. Raffio was in return for services rendered on behalf of each of the three unrelated entities; compensation paid to Mr. Raffio in return for services rendered to any one of the entities, taken individually, was less than $1,000,000. These entities in aggregate do not constitute a group of related applicable tax-exempt organizations as defined under Section 4960. As a portion of the compensation paid to Mr. Raffio was in return for services rendered to each of the unrelated tax-exempt organizations, and no single entity's allocated compensation was more than $1,000,000, neither Delta Dental Plan of New Hampshire, nor either of the two other unrelated organizations, are subject to the Section 4960 excise tax on executive compensation exceeding $1,000,000. Accordingly, this Form 990, Part V, Line 15, has been answered "no, and the Organization has not filed Form 4720.

Form 990, Part XI, line 9:

Unrealized gains/(losses) on bonds -300,902.

Form 990, Part XII, Line 2C:

The Finance/Audit Committee oversees the audit process for Delta Dental Plan of New Hampshire, Inc. The audit process for the financial statements did not change from the prior year. Independent accountants performed the audit in both 2023 and 2024.

Form 990, Part XI, Line 9

The Corporation has historically prepared its financial statements in accordance with accounting principles generally accepted in the United States of America (GAAP). Effective January 1, 2012, the Corporation elected to prepare its financial statements to conform with the statutory accounting practices of the National Association of Insurance Commissioners (NAIC), as prescribed or permitted by the New Hampshire Department of Insurance. This is one of the reconciling items to meet the reporting requirements for the Form 990.

Financial Statement Notes

Part X, Line 2:

The Corporation is generally exempt from federal and state income taxes under the provisions of Section 501(c)(4) of the Internal Revenue Code. However, the Corporation may still be subject to certain income taxes on net income generated from activities deemed to be unrelated business income. Management has evaluated the Corporation's tax positions taken on its filed tax returns and concluded that the Corporation has maintained its tax-exempt status.

Part XI, Line 2D - Other Adjustments:

Change in nonadmitted assets 85,360.

Part XI, Line 4B - Other Adjustments:

Dental claims paid under admin service contracts 372,489,263.

Part XII, Line 4B - Other Adjustments:

Dental claims paid under admin service contracts 372,489,263.

Schedule D, Part XI, Line 2D

The Corporation has historically prepared its financial statements in accordance with accounting principles generally accepted in the United States of America (GAAP). Effective January 1, 2012 the Corporation elected to prepare its financial statements to conform with the statutory accounting practices of the National Association of Insurance Commissioners (NAIC), as prescribed or permitted by the New Hampshire Department of Insurance. The change in nonadmitted assets reported here in Part XI is one of the reconciling items to meet the reporting requirements for the Form 990.

Raw XML AppendixShowing 400 of 909 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt0DentaQuest USA Insurance
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt1Worldcom Exchange Inc
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt2Wyssta Services Inc
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt3Zelis Payment Holdings LLC
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt4Cronin Gervino & Warlick Inc
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IRS990/ContractorCompensationGrp/ServicesDesc4Insurance broker commissions
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IRS990/Desc0Delta Dental Plan of New Hampshire advances and promotes the improvement of oral health by offering innovative, cost effective dental benefits plans that meet the needs of our customers by integrating activities such as cost management policies, fee reduction agreements with dentists, ensuring quality and cost effective dental benefit delivery, and accurate and timely claims payment. We are recognized for our expertise in the dental benefits industry, the vibrancy of our participating dentist network, and our strong brand. Program services include the processing and payment of claims for dental benefits for various large and small groups, as well as individuals and families. Delta Dental Plan of New Hampshire processed approximately 882,900 claims in 2024. There are approximately 403,700 members in New Hampshire included in the various plans. Customers' expectations for quality standards are extremely rigorous and we provide a guarantee of service called GOSE, or Guarantee of Service Excellence, which guarantees seven key service claims: (1) smooth implementation to Northeast Delta Dental; (2)exceptional customer service; (3) quick processing of claims; (4) no inappropriate billing by participating dentists; (5) accurate and quick turnaround of identification cards; (6) timely employee booklets; and (7) marketing service contracts. In the event one or more of these service guarantees are not met, a cash reimbursement is provided.
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IRS990/Form990PartVIISectionAGrp/PersonNm0Matthew Cookson
IRS990/Form990PartVIISectionAGrp/PersonNm1Karen Carew CPA CFE
IRS990/Form990PartVIISectionAGrp/PersonNm2James St Jean
IRS990/Form990PartVIISectionAGrp/PersonNm3Joseph J Carelli Jr
IRS990/Form990PartVIISectionAGrp/PersonNm4Leesa Smith
IRS990/Form990PartVIISectionAGrp/PersonNm5Cydney Shapleigh
IRS990/Form990PartVIISectionAGrp/PersonNm6David Staples DDS
IRS990/Form990PartVIISectionAGrp/PersonNm7Rachel Forbes DMD
IRS990/Form990PartVIISectionAGrp/PersonNm8Praveen Mandera DMD
IRS990/Form990PartVIISectionAGrp/PersonNm9Keith Levesque DMD
IRS990/Form990PartVIISectionAGrp/PersonNm10Tracy Claybaugh
IRS990/Form990PartVIISectionAGrp/PersonNm11Caroline Clerisme DMD
IRS990/Form990PartVIISectionAGrp/PersonNm12Jennifer E Gilkie
IRS990/Form990PartVIISectionAGrp/PersonNm13Colin Boswell DDS
IRS990/Form990PartVIISectionAGrp/PersonNm14Whitney E Goode
IRS990/Form990PartVIISectionAGrp/PersonNm15Harish Gulati
IRS990/Form990PartVIISectionAGrp/PersonNm16Nader Moavenian DDS
IRS990/Form990PartVIISectionAGrp/PersonNm17Thomas Raffio
IRS990/Form990PartVIISectionAGrp/PersonNm18Laurie Bienefeld
IRS990/Form990PartVIISectionAGrp/PersonNm19Sara M Brehm
IRS990/Form990PartVIISectionAGrp/PersonNm20Joseph Errante
IRS990/Form990PartVIISectionAGrp/PersonNm21William H Lambrukos
IRS990/Form990PartVIISectionAGrp/PersonNm22Jodie L Hittle
IRS990/Form990PartVIISectionAGrp/PersonNm23Michael Bourbeau
IRS990/Form990PartVIISectionAGrp/PersonNm24Brian D Duffy
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IRS990/Form990PartVIISectionAGrp/TitleTxt0Vice Chair & Director
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IRS990/Form990PartVIISectionAGrp/TitleTxt4Director
IRS990/Form990PartVIISectionAGrp/TitleTxt5Director
IRS990/Form990PartVIISectionAGrp/TitleTxt6Chair & Director (end 4/2024)
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IRS990/Form990PartVIISectionAGrp/TitleTxt15Director
IRS990/Form990PartVIISectionAGrp/TitleTxt16Director (end 4/2024)
IRS990/Form990PartVIISectionAGrp/TitleTxt17President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt18Treasurer & VP Finance
IRS990/Form990PartVIISectionAGrp/TitleTxt19Secretary
IRS990/Form990PartVIISectionAGrp/TitleTxt20VP, Professional Relations
IRS990/Form990PartVIISectionAGrp/TitleTxt21Sr. VP Operations
IRS990/Form990PartVIISectionAGrp/TitleTxt22VP, Marketing
IRS990/Form990PartVIISectionAGrp/TitleTxt23VP, Information Systems
IRS990/Form990PartVIISectionAGrp/TitleTxt24VP & General Counsel
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IRS990/MissionDesc0It is our mission to advance the oral health and overall wellness of our customers and the general public by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives.
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IRS990/OtherExpensesGrp/Desc0Strategic initiatives
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