Civic Intelligence

Family Service Association

EIN 95-1803694 • 501(c)3 • Moreno Valley, CA

View Organization Page

Profile

Building community one family at a time, through compassion, advocacy and comprehensive model services, fostering self-sufficiency and sustainable impacts.

21250 Box Springs Road 215Moreno Valley, CA 92557-8712

www.fsaca.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

83rd percentile

0.71x

Higher debt load relative to assets than 83% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Liabilities / Revenue

72nd percentile

0.69x

Higher debt load relative to revenue than 72% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Net Margin

62nd percentile

9.4%

Higher net margin than 62% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Top Officer Pay

32nd percentile

$197,627

Higher top officer pay than 32% of similar nonprofits.

Top officer pay equals 0.7% of source-year revenue.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Asset Growth

84th percentile

20%

Faster asset growth than 84% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Revenue Growth

44th percentile

5.3%

Faster revenue growth than 44% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets83rd percentile

Assets

Up

$29,737,217

Up $5,011,286 (+20%) from 2023

Liabilities

Up

$20,991,970

Up $2,173,726 (+12%) from 2023

Net Assets

Up

$8,745,247

Up $2,837,560 (+48%) from 2023

Operations
Liabilities / Revenue72nd percentileNet Margin62nd percentile

Revenue

Up

$30,204,507

Up $1,530,358 (+5.3%) from 2023

Expenses

Up

$27,354,428

Up $3,041,684 (+13%) from 2023

Net Income

Down

$2,850,079

Down $1,511,326 (-35%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth84th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$30M$20M$10M$0Assets 2010: $11,857,781Liabilities 2010: $10,550,810Net Assets 2010: $1,306,9712010Assets 2011: $12,831,506Liabilities 2011: $11,139,018Net Assets 2011: $1,692,4882011Assets 2012: $12,381,368Liabilities 2012: $10,307,798Net Assets 2012: $2,073,5702012Assets 2013: $12,873,992Liabilities 2013: $11,023,826Net Assets 2013: $1,850,1662013Assets 2014: $12,732,010Liabilities 2014: $10,756,912Net Assets 2014: $1,975,0982014Assets 2015: $13,652,119Liabilities 2015: $11,809,595Net Assets 2015: $1,842,5242015Assets 2016: $13,705,411Liabilities 2016: $11,838,014Net Assets 2016: $1,867,3972016Assets 2017: $13,408,776Liabilities 2017: $11,290,409Net Assets 2017: $2,118,3672017Assets 2018: $14,521,449Liabilities 2018: $12,774,073Net Assets 2018: $1,747,3762018Assets 2019: $15,328,754Liabilities 2019: $15,063,906Net Assets 2019: $264,8482019Assets 2020: $15,699,824Liabilities 2020: $15,685,070Net Assets 2020: $14,7542020Assets 2021: $15,562,744Liabilities 2021: $12,895,133Net Assets 2021: $2,667,6112021Assets 2022: $20,199,249Liabilities 2022: $18,652,967Net Assets 2022: $1,546,2822022Assets 2023: $24,725,931Liabilities 2023: $18,818,244Net Assets 2023: $5,907,6872023Assets 2024: $29,737,217Liabilities 2024: $20,991,970Net Assets 2024: $8,745,2472024

Highlighted filing

2024

Assets$29,737,217
Liabilities$20,991,970
Net Assets$8,745,247
Open 2024 Filing

Operations Trend

Revenue Growth44th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$40M$30M$20M$10M$0-$10MExpenses 2010: $20,564,2742010Expenses 2011: $22,120,9382011Expenses 2012: $18,396,1442012Expenses 2013: $19,478,5682013Revenue 2014: $19,938,333Expenses 2014: $19,815,258Net Income 2014: $123,0752014Revenue 2015: $20,205,967Expenses 2015: $20,192,497Net Income 2015: $13,4702015Revenue 2016: $19,783,304Expenses 2016: $19,758,431Net Income 2016: $24,8732016Revenue 2017: $21,856,028Expenses 2017: $21,607,163Net Income 2017: $248,8652017Revenue 2018: $22,981,146Expenses 2018: $23,157,261Net Income 2018: -$176,1152018Revenue 2019: $22,857,889Expenses 2019: $23,606,489Net Income 2019: -$748,6002019Revenue 2020: $21,813,064Expenses 2020: $22,857,956Net Income 2020: -$1,044,8922020Revenue 2021: $23,731,826Expenses 2021: $21,364,682Net Income 2021: $2,367,1442021Revenue 2022: $20,127,152Expenses 2022: $21,053,356Net Income 2022: -$926,2042022Revenue 2023: $28,674,149Expenses 2023: $24,312,744Net Income 2023: $4,361,4052023Revenue 2024: $30,204,507Expenses 2024: $27,354,428Net Income 2024: $2,850,0792024

Highlighted filing

2024

Revenue$30,204,507
Expenses$27,354,428
Net Income$2,850,079
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$29,737,217
Liabilities
$20,991,970
Net assets
$8,745,247
Revenue
$30,204,507
Expenses
$27,354,428
Net income
$2,850,079
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$29.7$21.0$8.75$30.2$27.4$2.85
2023Detailed filing. Detailed filing data is available for this year.$24.7$18.8$5.91$28.7$24.3$4.36
2022Detailed filing. Detailed filing data is available for this year.$20.2$18.7$1.55$20.1$21.1$0.93
2021Detailed filing. Detailed filing data is available for this year.$15.6$12.9$2.67$23.7$21.4$2.37
2020Detailed filing. Detailed filing data is available for this year.$15.7$15.7$0.01$21.8$22.9$1.04
2019Detailed filing. Detailed filing data is available for this year.$15.3$15.1$0.26$22.9$23.6$0.75
2018Detailed filing. Detailed filing data is available for this year.$14.5$12.8$1.75$23.0$23.2$0.18
2017Detailed filing. Detailed filing data is available for this year.$13.4$11.3$2.12$21.9$21.6$0.25
2016Detailed filing. Detailed filing data is available for this year.$13.7$11.8$1.87$19.8$19.8$0.02
2015Detailed filing. Detailed filing data is available for this year.$13.7$11.8$1.84$20.2$20.2$0.01
2014Detailed filing. Detailed filing data is available for this year.$12.7$10.8$1.98$19.9$19.8$0.12
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$12.9$11.0$1.85$19.5
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$12.4$10.3$2.07$18.4
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$12.8$11.1$1.69$22.1
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$11.9$10.6$1.31$20.6
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2023 to Jun 30, 2024
Signed
May 13, 2025
Return Version
2023v6.0
Gross Receipts
$30,371,709
Mission and Program Overview

Mission

Provide various social services to children, elderly, and low-income families throughout Riverside and San Bernardino counties.

Build community one family at a time through compassion, advocacy and comprehensive model services.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$7,094,844$9,874,955▲ $2,780,111
Investments in Publicly Traded Securities-$9,425,757-
Cash and Non-Interest-Bearing Accounts$13,959,949$7,243,678▼ $6,716,271
Accounts Receivable$1,918,042$2,457,111▲ $539,069
Prepaid Expenses and Deferred Charges$435,559$339,394▼ $96,165
Other Notes and Loans Receivable, Net-$27,300-
Total Assets$24,725,931$29,737,217▲ $5,011,286
Other Assets Total$1,317,537$369,022▼ $948,515
Liabilities
Deferred Revenue$7,224,049$9,571,719▲ $2,347,670
Mortgage Notes Payable Secured by Investment Property$7,138,527$6,696,598▼ $441,929
Other Liabilities$2,469,905$2,628,587▲ $158,682
Accounts Payable and Accrued Expenses$1,985,763$2,095,066▲ $109,303
Total Liabilities$18,818,244$20,991,970▲ $2,173,726
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$5,907,687$8,745,247▲ $2,837,560
Total Net Assets Fund Balance$5,907,687$8,745,247▲ $2,837,560
Total Liabilities and Net Assets / Fund Balance$24,725,931$29,737,217▲ $5,011,286

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$7,175,188$4,849,374$12,024,562
Land$1,964,122-$1,964,122
Equipment$689,477$597,682$1,287,159
Other Land Buildings$46,168$3,017$49,185
Compensation and Service Providers
Top Officer Pay32nd percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Cheryl-marie Osborne HansbergeCEOFT$189,107$8,520$197,627
May EslavaChief Program OfficerFT$153,413$4,965$158,378
Shannon GonzalezChief Program OfficerFT$147,750$486$148,236
Jada BrathwaiteHuman Resources OfficerFT$122,776$188$122,964
Victoria DawsonVP of OperationsFT$114,002$6,322$120,324
John RobinsonIt Service DirectorFT$102,154$10$102,164

Board Members and Trustees

NameTitle
Ernie HwangAudit Chair
Dave DemersChair
Paul JensenPast Chair
Jane AdamsVice Chair
Anna HolbrookDirector
Carla LidnerDirector
Ida SanchezDirector
Jeff RajcicDirector
Jill RasmussenDirector
Lugena WalquistDirector
Margaret WildDirector
Miguel ContrerasDirector
Rick MercadefeDirector
Chris MardisSecretary
Tim BlevinsTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Reiss Jackson & CompanyAccounting1901 ORANGE TREE LANE SUITE 120, Redlands, CA 92374$367,782
Funco Playgrounds USAEquipment RentalPO BOX 1604, Placentia, CA 92871$184,791
L M RasmussenConstruction1137 ALPINE HEIGHTS RD, Alpine, CA 91901$164,697
Robert HalfEmployment ServicesPO BOX 743295, Los Angeles, CA 90074$149,158
Revenue and Support

Revenue Composition

Contributions and Grants
$29,330,165
Program Service Revenue
$357,250
Investment Income
$464,254
Other Revenue
$52,838
All Other Contributions
$616,930
Change in Net Assets
$2,850,079

Audited Revenue Reconciliation

Revenue per Audited Statements
$30,204,507
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$1,503,911
Total Revenue per Audited Statements
$31,708,418
Total Revenue per Form 990
$30,204,507
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$16,284,940
Other Expenses$11,069,488
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$12,409,238$705,326-$13,114,564
Payroll Taxes$1,414,944$124,160-$1,539,104
Other Expenses$777,136$107,461-$884,597
Current Officers, Directors, Trustees, and Key Employees-$849,693-$849,693
Other Employee Benefits$647,256$134,323-$781,579
All Other Expenses$3,032,540$-2,506,182-$526,358
Depreciation Depletion$360,908$120,303-$481,211
Interest$217,835$32,534-$250,369
Fees for Services Legal$78,726$126,404-$205,130
Fees for Services Accounting$37,449$60,128-$97,577
Fees for Services Other$30,896$49,606-$80,502
Fees for Services Management$26,130$41,954-$68,084
Total Functional Expenses$27,080,217$274,211$0$27,354,428

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$28,870,858
Expenses per Audited Statements$27,354,428
Total Expenses per Form 990$27,354,428
Expenses Not Reported on Form 990$1,516,430
Expenses Not Reported on Financial Statements$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
Jeff RajcicBoard MemberPurchase of School SuppliesNo$147,661
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
State Reserve$2,582,524
Capital Leases$46,063
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The board finance committee reviews the 990 at a scheduled meeting of the committee. The committee recommends any changes to the statement and then recommends the 990 to the board. The committee then presents the 990 to the board of directors (each of whom receives a copy of the 990). The board then approves the 990 for filing.”

Form 990, Part VI, Section B, Line 12C

“Fsa has a conflict of interest statement that is signed by each board member. Board members disclose any conflicts on this form and abstain from voting on any issues where there is a conflict of interest. There is also a conflict of interest statement in the personnel policies that all staff receive and sign.”

Form 990, Part VI, Section B, Line 15

“The board of directors determines the total compensation package (salary and benefits) to be offered to the ceo. In creating the pay range and fringe benefits options, a compensation analysis is conducted by the personnel and/or executive committees of the of the board of directors. The personnel committee of the board makes recommendations to the board and the board establishes the salary to be offered.”

Form 990, Part VI, Section C, Line 19

“Upon request, copies are emailed or mailed to those interested. Onsite review can be accomodated as well.”

Filing and Contact Details

Filer

Filer Name
Family Service Association
EIN
95-1803694
Phone
9513000450
Address
21250 BOX SPRINGS ROAD 215, MORENO VALLEY, CA 92557-8712

Signing Officer

Name
Cheryl Hansberger
Title
CEO
Phone
9513000450
Signed
2025-05-13
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Cheryl Hansberger
Formed
1953
Legal Domicile
CA
Voting Board Members
15
Independent Board Members
15
Employees
374
Volunteers
756

Preparer

Firm
Eadie and Payne Llp
Address
PO BOX 1529, RIVERSIDE, CA 92502-1529
Preparer
Roma Scott
Phone
9512417811
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Book to tax depreciation adjustment -12,519.”

Financial Statement Notes

PART XI, LINE 2D - OTHER ADJUSTMENTS:

“Rental income shown net of rental expense 159,042.”

PART XII, LINE 2D - OTHER ADJUSTMENTS:

“Rental income shown net of rental expense 159,042. Book to tax depreciation adjustment 12,519.”

Raw XML AppendixShowing 400 of 703 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt0CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt1CHIEF PROGRAM OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt2CHIEF PROGRAM OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt3HUMAN RESOURCES OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt4VP OF OPERATIONS
IRS990/Form990PartVIISectionAGrp/TitleTxt5IT SERVICE DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt7VICE CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt8SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt9TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt10AUDIT CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt11PAST CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
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IRS990/MissionDesc0BUILDING COMMUNITY ONE FAMILY AT A TIME, THROUGH COMPASSION, ADVOCACY AND COMPREHENSIVE MODEL SERVICES, FOSTERING SELF-SUFFICIENCY AND SUSTAINABLE IMPACTS.
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IRS990/ProgSrvcAccomActy2Grp/Desc0CLINICAL SERVICES - AFFORDABLE, ACCESSIBLE AND HIGH-QUALITY COUNSELING AND SUPPORT SERVICES ARE PROVIDED BY PSYCHOLOGISTS, SOCIAL WORKERS AND THERAPISTS (LICENSED PROFESSIONALS, STUDENT TRAINEES AND INTERNS) AND IN INDIVIDUAL, MARRIAGE, FAMILY COUNSELING - AS WELL AS CHILD AND ADOLESCENT COUNSELING; PARENTING EDUCATION; AND CHILD ABUSE PREVENTION AND TREATMENT. MANY SERVICES ARE AVAILABLE TO CLIENT AT LIMITED TO NO COST DUE TO AVAILABLE FUNDING PROGRAMS FSA OFFERS BASED UPON CLIENT QUALIFICATIONS. OUR EVIDENCE-BASED MODELS OF TREATMENT INCLUDE:NURTURING PARENTING, SEEKING SAFETY, PARENT CHILD INTERACTION THERAPY, COGNITIVE BEHAVIORAL THERAPY, TRAUMA FOCUSED COGNITIVE BEHAVIORAL THERAPY AND TEACHER CHILD INTERACTION TRAINING.
IRS990/ProgSrvcAccomActy2Grp/ExpenseAmt0776531
IRS990/ProgSrvcAccomActy3Grp/Desc0SENIOR NUTRITION SERVICES - FAMILY SERVICE ASSOCIATION PROVIDES NUTRITIOUS MEALS TO SENIORS THROUGHOUT RIVERSIDE AND SAN BERNARDINO COUNTIES, SERVING 13,038 ELDERLY MEMBERS. A TOTAL OF 347,887 CONGREGATE MEALS WERE SERVED AND 513,408 HOME-DELIVERED MEALS WERE PROVIDED TO THE MOST VULNERABLE POPULATION OF THE INLAND COMMUNITY. OUR "MORE THAN A MEAL" PROGRAM DELIVERS MEALS TO HOME-BOUND SENIORS THROUGHOUT THE REGION. THIS PROGRAM ALLOWS SENIORS TO REMAIN LIVING AT HOME INDEPENDENTLY FOR AS LONG AS POSSIBLE, WHILE BEING ASSURED THAT THEY RECEIVE AT LEAST ONE NUTRITIOUS MEAL EACH DAY. BENEFITS ALSO COME FROM THE SOCIAL CONTACT WITH THE DRIVERS WHO DELIVER THE MEALS, SOMETIMES THE ONLY INTERACTION A SENIOR MAY HAVE IN A GIVEN DAY, THUS COMBATING FEELINGS OF ISOLATION.
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt08400862
IRS990/ProgSrvcAccomActyOtherGrp/ExpenseAmt01181480
IRS990/ProgSrvcAccomActyOtherGrp/RevenueAmt068368
IRS990/ProhibitedTaxShelterTransInd00

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