Civic Intelligence

United Policyholders

EIN 94-3162024 • 501(c)3 • San Francisco, CA

Profile

United Policyholders ("UP") is a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims.

917 Irving Street 4San Francisco, CA 94122

www.uphelp.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

58th percentile

0.12x

Higher debt load relative to assets than 58% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

63rd percentile

0.17x

Higher debt load relative to revenue than 63% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Net Margin

7th percentile

-46%

Higher net margin than 7% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

8th percentile

-23%

Faster asset growth than 8% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Revenue Growth

42nd percentile

3.4%

Faster revenue growth than 42% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Assets

Down

$1,909,059

Down $571,934 (-23%) from 2023

Liabilities

Up

$226,582

Up $56,840 (+33%) from 2023

Net Assets

Down

$1,682,477

Down $628,774 (-27%) from 2023

Revenue

Up

$1,348,420

Up $44,165 (+3.4%) from 2023

Expenses

Up

$1,970,981

Up $439,333 (+29%) from 2023

Net Income

Down

-$622,561

Down $395,168 (-174%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$3.0M$2.0M$1.0M$0Assets 2011: $1,325,257Liabilities 2011: $23,394Net Assets 2011: $1,301,8632011Assets 2012: $1,295,156Liabilities 2012: $48,383Net Assets 2012: $1,246,7732012Assets 2013: $1,273,128Liabilities 2013: $52,258Net Assets 2013: $1,220,8702013Assets 2014: $982,622Liabilities 2014: $33,515Net Assets 2014: $949,1072014Assets 2015: $732,859Liabilities 2015: $24,246Net Assets 2015: $708,6132015Assets 2016: $510,963Liabilities 2016: $35,181Net Assets 2016: $475,7822016Assets 2017: $698,637Liabilities 2017: $53,249Net Assets 2017: $645,3882017Assets 2018: $1,000,812Liabilities 2018: $113,094Net Assets 2018: $887,7182018Assets 2019: $1,194,810Liabilities 2019: $61,240Net Assets 2019: $1,133,5702019Assets 2020: $1,199,888Liabilities 2020: $183,888Net Assets 2020: $1,016,0002020Assets 2021: $1,175,090Liabilities 2021: $85,527Net Assets 2021: $1,089,5632021Assets 2022: $2,663,279Liabilities 2022: $119,635Net Assets 2022: $2,543,6442022Assets 2023: $2,480,993Liabilities 2023: $169,742Net Assets 2023: $2,311,2512023Assets 2024: $1,909,059Liabilities 2024: $226,582Net Assets 2024: $1,682,4772024

Highlighted filing

2024

Assets$1,909,059
Liabilities$226,582
Net Assets$1,682,477

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$3.0M$2.0M$1.0M$0-$1.0MRevenue 2011: $323,194Expenses 2011: $497,337Net Income 2011: -$174,1432011Revenue 2012: $326,360Expenses 2012: $494,319Net Income 2012: -$167,9592012Revenue 2013: $370,591Expenses 2013: $513,149Net Income 2013: -$142,5582013Revenue 2014: $262,928Expenses 2014: $520,418Net Income 2014: -$257,4902014Revenue 2015: $316,808Expenses 2015: $501,970Net Income 2015: -$185,1622015Revenue 2016: $285,160Expenses 2016: $508,676Net Income 2016: -$223,5162016Revenue 2017: $801,015Expenses 2017: $631,410Net Income 2017: $169,6052017Revenue 2018: $897,748Expenses 2018: $661,659Net Income 2018: $236,0892018Revenue 2019: $1,023,985Expenses 2019: $779,736Net Income 2019: $244,2492019Revenue 2020: $897,321Expenses 2020: $1,014,828Net Income 2020: -$117,5072020Revenue 2021: $1,265,932Expenses 2021: $1,192,369Net Income 2021: $73,5632021Revenue 2022: $2,679,886Expenses 2022: $1,225,805Net Income 2022: $1,454,0812022Revenue 2023: $1,304,255Expenses 2023: $1,531,648Net Income 2023: -$227,3932023Revenue 2024: $1,348,420Expenses 2024: $1,970,981Net Income 2024: -$622,5612024

Highlighted filing

2024

Revenue$1,348,420
Expenses$1,970,981
Net Income-$622,561

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.91$0.23$1.68$1.35$1.97$0.62
2023Summary only. Only limited summary data is available for this year.$2.48$0.17$2.31$1.30$1.53$0.23
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.66$0.12$2.54$2.68$1.23$1.45
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.18$0.09$1.09$1.27$1.19$0.07
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.20$0.18$1.02$0.90$1.01$0.12
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.19$0.06$1.13$1.02$0.78$0.24
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.00$0.11$0.89$0.90$0.66$0.24
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.70$0.05$0.65$0.80$0.63$0.17
2016Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.51$0.04$0.48$0.29$0.51$0.22
2015XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.73$0.02$0.71$0.32$0.50$0.19
2014Detailed filing. Detailed filing data is available for this year.$0.98$0.03$0.95$0.26$0.52$0.26
2013Summary only. Only limited summary data is available for this year.$1.27$0.05$1.22$0.37$0.51$0.14
2012Summary only. Only limited summary data is available for this year.$1.30$0.05$1.25$0.33$0.49$0.17
2011Summary only. Only limited summary data is available for this year.$1.33$0.02$1.30$0.32$0.50$0.17
Latest Detailed Filing

The latest 2024 filing currently has linked XML that has not been fully parsed yet. Showing the latest detailed filing from 2022 below.

Jump To
Filing Snapshot
Filing Period
Jan 1, 2022 to Dec 31, 2022
Signed
Nov 15, 2023
Return Version
2022v5.0
Gross Receipts
$2,812,479
Mission and Program Overview

Mission

United Policyholders (UP) is a 501(c)(3) non-profit organization founded in 1991 that serves as a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims, and works to maintain legal standards that protect policyholders reasonable expectations of coverage.Through a Roadmap to Recovery program, we empower disaster victims, individuals and businesses to secure fair, full and prompt insurance claim settlements. We do this by creating and disseminating free guidance and tools--including a workshop series, a free online claim guidance library, educational videos, a professional help directory, and volunteers and staff who are experts in personal finance, construction and the law.Through a Roadmap to Preparedness program, UP promotes disaster preparedness and insurance literacy through outreach and education in partnership with civic, faith based, business and other non-profit orga

United Policyholders ("UP") is a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$482,190$1,688,566▲ $1,206,376
Cash and Non-Interest-Bearing Accounts$624,327$883,680▲ $259,353
Accounts Receivable$31,486$46,742▲ $15,256
Intangible Assets$26,611$18,944▼ $7,667
Prepaid Expenses and Deferred Charges$7,506$17,377▲ $9,871
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Land, Buildings, and Equipment, Net-$0-
Inventories for Sale or Use-$0-
Total Assets$1,175,090$2,663,279▲ $1,488,189
Other Assets Total$2,970$7,970▲ $5,000
Liabilities
Accounts Payable and Accrued Expenses$85,527$119,635▲ $34,108
Total Liabilities$85,527$119,635▲ $34,108
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$897,488$2,167,911▲ $1,270,423
Net Assets With Donor Restrictions$192,075$375,733▲ $183,658
Total Net Assets Fund Balance$1,089,563$2,543,644▲ $1,454,081
Total Liabilities and Net Assets / Fund Balance$1,175,090$2,663,279▲ $1,488,189

Asset Categories

AssetBook ValueDepreciationBasis
Equipment-$14,519$14,519
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Amy BachExec DirectorFT$186,162$36,752$222,914
Valerie BrownSr Prgm OfficerFT$120,349$22,387$142,736

Board Members and Trustees

NameTitle
John EllisonPresident/Director
Martin KirkwoodVice Chair/Director
Bill HeddenDirector
Christine HaskettDirector
Dan VeroffDirector
Eileen FreiburgerDirector
Robert MurielDirector
Steve FalkDirector
William Chip MerlinDirector
Susan PiperSecretary/Director
Norm BooneTreasurer/Director
Revenue and Support

Revenue Composition

Contributions and Grants
$2,674,394
Program Service Revenue
$0
Investment Income
$4,263
Other Revenue
$1,229
All Other Contributions
$2,513,914
Change in Net Assets
$1,454,081
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$863,025
Other Expenses$362,780
Total Fundraising Expense$106,981
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$450,773$20,890$39,523$511,186
Current Officers, Directors, Trustees, and Key Employees$195,920$5,662$21,332$222,914
Fees for Services Other$78,296-$218$78,514
Other Employee Benefits$56,606$2,947$9,761$69,314
Payroll Taxes$52,352$713$6,546$59,611
Travel$35,664$162$5,300$41,126
Occupancy$29,664$1,585$5,467$36,716
All Other Expenses$23,588$2,238$6,725$32,551
Other Expenses$24,111$2,056$172$24,283
Information Technology$15,669$220$877$16,766
Fees for Services Accounting-$10,532-$10,532
Insurance$6,000$1,521$999$8,520
Depreciation Depletion$6,118$342$1,207$7,667
Conferences and Meetings$4,537$719$817$6,073
Office Expenses$1,068$79$34$1,181
Advertising$738$288-$1,026
Fees for Services Legal$525--$525
Total Functional Expenses$1,068,870$49,954$106,981$1,225,805
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$132,593
Fundraising Gross Income$132,593
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
UP to Good$214,331$132,593$132,593$0
Total Events$214,331$132,593$132,593-
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

Usually the Form 990 is prepared by a tax professional and then reviewed by the organization's management and Board of Directors. The return is discussed and changes are made if necessary. The final version of the 990 is signed by the Executive Director and the return is filed with the I.R.S.

Form 990, Part VI, Section B, Line 12C

The Board of Directors reviews all potential conflicts of interest annually. The Executive Director and all Board Members are required to disclose (in writing) potential conflicts of interest and related board affiliations. Any potential conflicts are discussed openly and resolved in accordance with the organizations policies and procedures.

Form 990, Part VI, Section B, Line 15A

The Board of Directors reviews the compensation of all high-level personnel annually in accordance with the I.R.S rules and regulations. Efforts are made to research data from industry sources to determine competitiveness of salaries. Every effort is made to comply with I.R.S. guidelines and the organization's policies and procedures to establish transparency in the process.

Form 990, Part VI, Section B, Line 15B

Compensation of other personnel is reviewed annually by the Board of Directors and members of management. Efforts are made by researching industry data to determine the competitiveness of salaries and related benefits.

Form 990, Part VI, Section C, Line 19

All of the organization's governing documents, financial statements and other legal filings are maintained in a secure environment and held available for inspection by tax authorities and the general public. Tax returns are posted annually to www.guidestar.org and are also available at the organization's office in San Francisco, CA.

Filing and Contact Details

Filer

Filer Name
United Policyholders
EIN
94-3162024
Phone
4153939990
Address
917 Irving Street 4, San Francisco, CA 94122

Signing Officer

Name
Amy Bach
Title
Exec Director
Signed
2023-11-15
Discuss with paid preparer
No

Organization Details

Principal Officer
Amy Bach
Formed
1991
Legal Domicile
CA
Voting Board Members
12
Independent Board Members
11
Employees
19
Volunteers
738

Preparer

Firm
Fontanello Duffield & Otake LLP
Address
44 Montgomery Street Suite 1305, San Francisco, CA 94104
Preparer
Carol Duffield
Phone
4159830200
Supplemental Narrative

Additional Explanations

Form 990, Part III, Line 4D

OTHER PROGRAM SERVICES 4: Program Expenses not allocated to a particular program.

Raw XML AppendixShowing 400 of 570 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0ROADMAP TO RECOVERY(R) HIGHLIGHTS 2022 * Educated and assisted over 450,000 consumers on property, auto, health, disability, long-term care, life, title, and commercial insurance matters via phone, email and www.uphelp.org* Provided significant long-term recovery services to help the large number of individuals and families whose homes were damaged or destroyed at the end of 2021 from the Marshall Fire in Boulder, Colorado. * We also provided recovery programming for people affected by 2022 California wildfires, many of whom live in remote, rural areas of the state. We reached people affected by the Oak Fire in Mariposa County, the Alex, McKinney, and Yeti Fires in Siskiyou County, the Fairview Fire in Riverside County, and the Mosquito Fire in Placer and El Dorado counties. Our work on behalf of California residents also included continued support for people who had damage from the Antelope, Beckwourth, Cache, Caldor, Dixie, Glen, Lava, McFarland, Monument, McCash, River Complex, and River Fires, all of which took place in 2021. We also continued to offer long-term recovery services to people in western states devastated by wildfires in 2020 - Oregon, California, Washington, and Colorado.* Hosted 58 Roadmap to Recovery(R) workshops events across California, Colorado, Oregon and Washington with a total attendance of more than 4,500 individuals. The events included: 35 R2R Workshops, 19 Survivor to Survivor Forums, 7 Q&As, 5 Financial Decision-making Clinics, and 3 Legal Clinics. The majority of our services were provided virtually but we were able to provide in person services when the pandemic restrictions eased and our organization capacity allowed for it. The offerings included a mix of state-specific and general knowledge (i.e., Taxing Matters webinar for all four states on what disaster survivors need to know about casualty losses and their insurance proceeds) to provide as much support and information, timed at key recovery moments, as possible.* Provided individualized insurance and recovery claim support through our Ask an Expert, Insurance Carrier Virtual Support Groups, Q&A submissions, at our R2R events, and through individual staff assistance. * Conducted trainings for employees of entities and organizations providing Case Management services to individuals and families across the country whose homes were damaged or destroyed by natural disasters, including the 2021 Marshall Fire (Colorado), 2022 Montana flooding, a statewide Disaster Case Manager training series for the 2021 California wildfires, as well as providing ongoing DCM support for the 2021 Marshall Fire, 2020 CZU Fire, and 2020 and 2021 California wildfires Long Term Recovery Groups.* Distributed free copies of The Disaster Recovery Handbook and Household Inventory Guide and Roadmap to Recovery Organizers to catastrophic loss victims throughout the U.S. * Established and maintained dedicated online help libraries for victims of wildfires throughout California, Oregon, Colorado, Washington, and Hurricanes Ian and Nicole.* Answered questions and processed consumer complaints using UP and staffed by expert volunteers that include construction, claim, forensic, and legal professionals as well as people with personal expertise in disaster recovery.* Received more than 18,900 visitors to our online Disaster Recovery Claim Help Libraries. During this time we updated the libraries with relevant and timely information, including adding new tools,creating more curated resources for specific populations, like Spanish language households, renters, mobile/manufactured home owners, and people with partial losses/smoke damage.* Expanded State Specific Claim Guidance content by publishing 51 Insurance Consumer Rights in the State of to help consumers in every state know their rights. * Supported over 738 volunteers that serve through our Team UP volunteer program of previous disaster survivors and professional volunteers that support our programs, with 190 individuals v
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IRS990/Form990PartVIISectionAGrp/PersonNm0Amy Bach
IRS990/Form990PartVIISectionAGrp/PersonNm1Valerie Brown
IRS990/Form990PartVIISectionAGrp/PersonNm2Steve Falk
IRS990/Form990PartVIISectionAGrp/PersonNm3Susan Piper
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IRS990/Form990PartVIISectionAGrp/PersonNm6Bill Hedden
IRS990/Form990PartVIISectionAGrp/PersonNm7Christine Haskett
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IRS990/Form990PartVIISectionAGrp/PersonNm12William Chip Merlin
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IRS990/MissionDesc0United Policyholders (UP) is a 501(c)(3) non-profit organization founded in 1991 that serves as a voice and an information resource for insurance consumers throughout the country. UP helps people make good decisions when buying insurance and filing insurance claims, and works to maintain legal standards that protect policyholders reasonable expectations of coverage.Through a Roadmap to Recovery(R) program, we empower disaster victims, individuals and businesses to secure fair, full and prompt insurance claim settlements. We do this by creating and disseminating free guidance and tools--including a workshop series, a free online claim guidance library, educational videos, a professional help directory, and volunteers and staff who are experts in personal finance, construction and the law.Through a Roadmap to Preparedness program, UP promotes disaster preparedness and insurance literacy through outreach and education in partnership with civic, faith based, business and other non-profit o
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IRS990/ProgSrvcAccomActy2Grp/Desc0ADVOCACY AND ACTION HIGHLIGHTS 2022 * Helped draft, negotiate and provide support for the passage of legislation to improve the insurance claim process in Colorado for future wildfire victims. Highlights of the legislation include: A required minimum of 24 months of Additional Living Expense benefits plus up to two extensions of 6 months; 36 months to collect the full replacement value of destroyed property; the right to use all available rebuild benefits and Other Structures benefits to buy a replacement home; the right to collect 65% of Contents benefits without going through the trauma of having to inventory a lifetimes worth of possessions; and the right to know how an insurer calculated and applied depreciation to reduce available benefits.* Coordinated with lawmakers in the State of Oregon to craft legislation to improve post-wildfire insurance payouts in order to finance repairs and rebuilding.* Collaborated with the California Department of Insurance, CA Office of Emergency Services, & CalFire on the Safer from Wildfires framework that incorporates wildfire safety measures to help save lives and while making homes and businesses more resilient.* Continued collecting samples of new language appearing in policies across the United States that is creating coverage gaps and using them to advance UPs Restoring Insurance Safety Nets (RISC) Project. This project is aimed at reversing the erosion of insurance protection through policy language changes that reduce the amount of available benefits for repairing and replacing damaged properties. These wording changes and exclusions, designed to protect insurer profitability, are dangerously eroding the financial safety nets that homeowners are paying for and expecting to be able to rely on when disaster strikes. They are causing a ripple effect of harm to people, communities, real estate values, lenders, and ultimately, all of us. * Continued filing Amicus Curiae briefs that advance policyholders reasonable expectations of coverage in connection with business interruption losses associated with the Covid-19 and participating in oral arguments in state and federal courts of appeals and state supreme courts around the country.* Filed 41 "friend of the court" legal briefs presenting policyholders perspectives in appellate courts throughout the 50 states, bringing the total number of amicus briefs filed by UP since our inception to 600.* Published a Whistleblower Report on unfair insurance practices and calling for enhanced insurance protection laws in the State of Oregon.* Represented policyholders on the Federal Advisory Committee on Insurance to the U.S. Treasury.* Addressed audiences at numerous conferences and events on matters that impact insurance consumers. * Testified before Congress, State Houses and Insurance Regulators.* Represented policyholders in the proceedings of the National Association of Insurance Commissioners.* Submitted support and opposition letters to State and Federal legislators to promote and protect insurance consumer interests in public policy matters. * Responded to information and interview requests from media professionals and was referenced as a source in more than 100 digital, print and broadcast media pieces.* Conducted surveys to gather data, disseminated the results.* Provided consumers perspectives at professional conferences of actuaries, regulators, lawmakers and insurance industry representatives.* Issued press releases/media advisories and published research reports on a variety of important insurance issues.
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IRS990/ProgSrvcAccomActy3Grp/Desc0ROADMAP TO PREPAREDNESS 2022* Continued helping residents of California Wildland Urban Interface Zones find and maintain insurance on their homes through our Wildfire Risk Reduction and Asset Protection Project (WRAP), outreach and educational activities.* Launched a Cal OES Listos funded preparedness campaign across the state of California across 31 counties, many of whom were impacted heavily by previous wildfires. UP updated and enhanced educational printed materials to help homeowners and renters learn more about insurance and disaster preparedness. * Provided Climate Change Adaptation assistance to property owners by providig information on home hardening and mitigation.* Presented at 50+ events, hearings and public meetings throughout California to help educate homeowners and renters throughout California on home, earthquake and flood insurance and financial preparedness. * Served as expert presenters at disaster preparedness events throughout the country.* Leveraged UPs expertise in insurance advocacy and disaster recovery to help renters, home and small business owners take specific steps to protect their assets and build financial safety nets for disaster resiliency as part of the Ready North Networks ten year anniversary commemoration of the 2012 floods and related preparedness efforts, including print materials and a PSA.* Distributed Wise UP: The Savvy Consumers Guide to Buying Insurance. * Created additional resources to help homeowners who have been dropped by their insurance company.* Partnered with faith-based and other non-profit organizations to broadcast preparedness messages and distribute materials and tools.* Expanded resources in the Roadmap to Preparedness section of www.uphelp.org.* Participated in community-led and Voluntary Organizations Active in Disaster meetings on the local, state and National level and formed alliances with other organizations.* Worked with vendors of products that improve home safety and increase disaster resilience.* Published print and online newsletters and monthly consumer tips.
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