Civic Intelligence

Crisis Support Services of Alameda County

EIN 94-1635658 • 501(c)3 • Oakland, CA

View Organization Page

Profile

Comprehensive stress counseling service

POBox 3120Oakland, CA 94609

www.crisissuport.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

69th percentile

0.31x

Higher debt load relative to assets than 69% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Liabilities / Revenue

56th percentile

0.20x

Higher debt load relative to revenue than 56% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Net Margin

49th percentile

3.8%

Higher net margin than 49% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Top Officer Pay

75th percentile

$204,000

Higher top officer pay than 75% of similar nonprofits.

Top officer pay equals 2.3% of source-year revenue.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Asset Growth

60th percentile

7.3%

Faster asset growth than 60% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Revenue Growth

67th percentile

19%

Faster revenue growth than 67% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets69th percentile

Assets

Up

$5,566,401

Up $378,166 (+7.3%) from 2024

Liabilities

Down

$1,732,922

Down $3,159 (-0.2%) from 2024

Net Assets

Up

$3,833,479

Up $381,325 (+11%) from 2024

Operations
Liabilities / Revenue56th percentileNet Margin49th percentile

Revenue

Up

$8,706,035

Up $1,374,829 (+19%) from 2024

Expenses

Up

$8,373,498

Up $1,350,732 (+19%) from 2024

Net Income

Up

$332,537

Up $24,097 (+7.8%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth60th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2011: $2,018,248Liabilities 2011: $290,020Net Assets 2011: $1,728,2282011Assets 2012: $2,112,048Liabilities 2012: $277,635Net Assets 2012: $1,834,4132012Assets 2013: $2,128,068Liabilities 2013: $255,594Net Assets 2013: $1,872,4742013Assets 2014: $2,159,733Liabilities 2014: $196,614Net Assets 2014: $1,963,1192014Assets 2015: $2,170,882Liabilities 2015: $218,697Net Assets 2015: $1,952,1852015Assets 2016: $2,165,017Liabilities 2016: $202,568Net Assets 2016: $1,962,4492016Assets 2017: $2,263,707Liabilities 2017: $146,338Net Assets 2017: $2,117,3692017Assets 2018: $2,345,521Liabilities 2018: $208,695Net Assets 2018: $2,136,8262018Assets 2019: $2,503,501Liabilities 2019: $259,681Net Assets 2019: $2,243,8202019Assets 2020: $2,876,450Liabilities 2020: $518,694Net Assets 2020: $2,357,7562020Assets 2021: $3,124,941Liabilities 2021: $307,410Net Assets 2021: $2,817,5312021Assets 2022: $2,946,857Liabilities 2022: $336,925Net Assets 2022: $2,609,9322022Assets 2023: $4,744,613Liabilities 2023: $1,641,564Net Assets 2023: $3,103,0492023Assets 2024: $5,188,235Liabilities 2024: $1,736,081Net Assets 2024: $3,452,1542024Assets 2025: $5,566,401Liabilities 2025: $1,732,922Net Assets 2025: $3,833,4792025

Highlighted filing

2025

Assets$5,566,401
Liabilities$1,732,922
Net Assets$3,833,479
Open 2025 Filing

Operations Trend

Revenue Growth67th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$10M$5.0M$0-$5.0MRevenue 2011: $1,562,600Expenses 2011: $1,529,982Net Income 2011: $32,6182011Revenue 2012: $2,084,502Expenses 2012: $1,978,317Net Income 2012: $106,1852012Revenue 2013: $2,024,794Expenses 2013: $1,986,733Net Income 2013: $38,0612013Revenue 2014: $2,075,389Expenses 2014: $1,984,744Net Income 2014: $90,6452014Revenue 2015: $2,207,568Expenses 2015: $2,218,502Net Income 2015: -$10,9342015Revenue 2016: $2,127,580Expenses 2016: $2,117,316Net Income 2016: $10,2642016Revenue 2017: $2,435,920Expenses 2017: $2,281,000Net Income 2017: $154,9202017Revenue 2018: $2,524,536Expenses 2018: $2,505,079Net Income 2018: $19,4572018Revenue 2019: $2,961,527Expenses 2019: $2,854,504Net Income 2019: $107,0232019Revenue 2020: $3,052,511Expenses 2020: $2,930,648Net Income 2020: $121,8632020Revenue 2021: $3,711,466Expenses 2021: $3,251,691Net Income 2021: $459,7752021Revenue 2022: $3,322,008Expenses 2022: $3,529,607Net Income 2022: -$207,5992022Revenue 2023: $5,691,419Expenses 2023: $5,238,836Net Income 2023: $452,5832023Revenue 2024: $7,331,206Expenses 2024: $7,022,766Net Income 2024: $308,4402024Revenue 2025: $8,706,035Expenses 2025: $8,373,498Net Income 2025: $332,5372025

Highlighted filing

2025

Revenue$8,706,035
Expenses$8,373,498
Net Income$332,537
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$5,566,401
Liabilities
$1,732,922
Net assets
$3,833,479
Revenue
$8,706,035
Expenses
$8,373,498
Net income
$332,537
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$5.57$1.73$3.83$8.71$8.37$0.33
2024XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$5.19$1.74$3.45$7.33$7.02$0.31
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$4.74$1.64$3.10$5.69$5.24$0.45
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.95$0.34$2.61$3.32$3.53$0.21
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$3.12$0.31$2.82$3.71$3.25$0.46
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2.88$0.52$2.36$3.05$2.93$0.12
2019Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.50$0.26$2.24$2.96$2.85$0.11
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2.35$0.21$2.14$2.52$2.51$0.02
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2.26$0.15$2.12$2.44$2.28$0.15
2016Detailed filing. Detailed filing data is available for this year.$2.17$0.20$1.96$2.13$2.12$0.01
2015Detailed filing. Detailed filing data is available for this year.$2.17$0.22$1.95$2.21$2.22$0.01
2014Summary only. Only limited summary data is available for this year.$2.16$0.20$1.96$2.08$1.98$0.09
2013Summary only. Only limited summary data is available for this year.$2.13$0.26$1.87$2.02$1.99$0.04
2012Summary only. Only limited summary data is available for this year.$2.11$0.28$1.83$2.08$1.98$0.11
2011Summary only. Only limited summary data is available for this year.$2.02$0.29$1.73$1.56$1.53$0.03
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Jan 26, 2026
Return Version
2024v5.2
Gross Receipts
$8,706,035
Mission and Program Overview

Mission

24-Hours Crisis Lines and Crisis Counseling and Community Education Programs.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$2,152,404$2,102,163▼ $50,241
Accounts Receivable$941,532$1,312,418▲ $370,886
Cash and Non-Interest-Bearing Accounts$1,173,337$1,212,162▲ $38,825
Prepaid Expenses and Deferred Charges$64,509$49,036▼ $15,473
Intangible Assets$45,224$23,164▼ $22,060
Savings and Temporary Cash Investments-$0-
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Inventories for Sale or Use-$0-
Total Assets$5,188,235$5,566,401▲ $378,166
Other Assets Total$811,229$867,458▲ $56,229
Liabilities
Mortgage Notes Payable Secured by Investment Property-$1,129,241-
Accounts Payable and Accrued Expenses$538,362$316,881▼ $221,481
Other Liabilities$1,197,719$286,800▼ $910,919
Total Liabilities$1,736,081$1,732,922▼ $3,159
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,415,904$3,798,479▲ $382,575
Net Assets With Donor Restrictions$36,250$35,000▼ $1,250
Total Net Assets Fund Balance$3,452,154$3,833,479▲ $381,325
Total Liabilities and Net Assets / Fund Balance$5,188,235$5,566,401▲ $378,166

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$849,546$281,883$1,131,429
Land$927,753-$927,753
Leasehold Improvements$291,682$238,476$530,158
Other Land Buildings$33,182$374,843$408,025
Other Assets Org$2--
Compensation and Service Providers
Top Officer Pay75th percentile

Employees

NameTitleFull / Part TimeBaseTotal
Narges DillonExecutive DirectorFT$204,000$204,000
Binh AuOperations OfficeFT$142,755$142,755
Elisay DiGiuseppeFiscal OfficerFT$140,296$140,296
Jessica WolfingerCrisis Services DiFT$120,482$120,482
Kimberly MizuharaDevelopment DirectFT$118,376$118,376
Andrea HendersonClinical DirectorFT$117,822$117,822

Board Members and Trustees

NameTitle
Joan BenoitPresident
Carter Mehl PhDVice President
Stephanie MannVice President
Anna GuhaMember
Bill BrauerMember
Cathy GodfreyMember
Erica PringleMember
Jasmine MonfaredMember
Jessie FetterlingMember
Joe SteinMember
Kevin SlatteryMember
Neil Sterud IIIMember
Sadegh Nobari LMFTMember
Susan Sniderman MDMember
Wilson HsiehMember
Muneerah SaafirOfficer
Wendy JamesonOfficer
Barbara Ziontz CFPTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$7,788,706
Program Service Revenue
$853,164
Investment Income
$64,165
Other Revenue
$0
All Other Contributions
$413,687
Change in Net Assets
$332,537

Audited Revenue Reconciliation

Revenue per Audited Statements
$8,706,035
Total Revenue per Audited Statements
$8,706,035
Total Revenue per Form 990
$8,706,035
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$7,275,288
Other Expenses$1,098,210
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$4,897,453$140,002-$5,037,455
Current Officers, Directors, Trustees, and Key Employees$873,731--$873,731
Other Employee Benefits$761,187$25,734-$786,921
Payroll Taxes$453,153$17,917-$471,070
Office Expenses$244,513$13,634-$258,147
Fees for Services Legal$138,602--$138,602
Occupancy$115,492$10,398-$125,890
Pension Plan Contributions$101,159$4,952-$106,111
Conferences and Meetings$72,331$15,190-$87,521
Depreciation Depletion$61,391$5,684-$67,075
Interest$54,791$5,137-$59,928
Information Technology$47,474$4,487-$51,961
Insurance$46,652$4,222-$50,874
Fees for Services Other$46,509$3,125-$49,634
Travel$47,316$466-$47,782
Fees for Services Management$16,465$1,535-$18,000
Other Expenses$15,000$23,970-$15,000
All Other Expenses$8,899$1,972-$10,871
Advertising$5,000--$5,000
Total Functional Expenses$8,085,135$288,363$0$8,373,498

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$8,373,498
Total Expenses per Audited Statements$8,373,498
Total Expenses per Form 990$8,373,498
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Accrued vacation payable$286,800
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
No
Audit committee
No
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The Fiscal Director will present the tax return to Finance Committee for review andapproval.”

Form 990, Part VI, Section B, Line 12C

“The Organization employees, directors and officers submit annual certificationsignifying compliance with conflict of interest policy.”

Form 990, Part VI, Section B, Line 15A

“Compensation to be approved by Personnel Committee.”

Form 990, Part VI, Section B, Line 15B

“The Organization uses the Northern California Nonprofit Survey to benchmark allsalaries and that data is presented to the Board finance committee with the proposedbudget and rate approval.”

Form 990, Part VI, Section C, Line 18

“Form 990 is available for public review on the Guidestar website and will be provided upon request.”

Form 990, Part VI, Section C, Line 19

“No other documents available to the public.”

Filing and Contact Details

Filer

Filer Name
Crisis Support Services of Alameda
EIN
94-1635658
Phone
5104202460
Address
POBox 3120, Oakland, CA 94609

Signing Officer

Name
Narges Dillon
Title
Excecutive Director
Signed
2026-01-26
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Narges Dillon
Formed
1966
Legal Domicile
CA
Voting Board Members
18
Independent Board Members
18
Employees
103
Volunteers
158

Preparer

Firm
Alan Lee CPA Inc
Address
851 Burlway Rd 301, BURLINGAME, CA 94010
Preparer
Alan S Leecpa
Phone
6506926865
Raw XML AppendixShowing 400 of 605 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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