Civic Intelligence

Consumer Credit Counseling Service of Southern Oregon Inc

EIN 93-0585893 • 501(c)3 • Medford, OR

Profile

To recognize and address the financial challenges of our clients and our community. Through professional counseling and education, we endeavor to promote financial stability.

820 Crater Lake Ave 202Medford, OR 97504

www.improvedcredit.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

87th percentile

0.63x

Higher debt load relative to assets than 87% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

90th percentile

1.23x

Higher debt load relative to revenue than 90% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Net Margin

31st percentile

-3.5%

Higher net margin than 31% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

73rd percentile

$116,500

Higher top officer pay than 73% of similar nonprofits.

Top officer pay equals 14.7% of source-year revenue.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Asset Growth

52nd percentile

4.2%

Faster asset growth than 52% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Revenue Growth

52nd percentile

8.1%

Faster revenue growth than 52% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Assets

Up

$1,543,174

Up $62,463 (+4.2%) from 2023

Liabilities

Up

$971,371

Up $90,159 (+10%) from 2023

Net Assets

Down

$571,803

Down $27,696 (-4.6%) from 2023

Revenue

Up

$792,659

Up $59,583 (+8.1%) from 2023

Expenses

Up

$820,355

Up $117,965 (+17%) from 2023

Net Income

Down

-$27,696

Down $58,382 (-190%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$2.0M$1.5M$1.0M$500K$0Assets 2011: $394,374Liabilities 2011: $19,196Net Assets 2011: $375,1782011Assets 2012: $368,263Liabilities 2012: $22,651Net Assets 2012: $345,6122012Assets 2013: $343,577Liabilities 2013: $22,532Net Assets 2013: $321,0452013Assets 2014: $364,714Liabilities 2014: $22,449Net Assets 2014: $342,2652014Assets 2015: $308,331Liabilities 2015: $9,397Net Assets 2015: $298,9342015Assets 2016: $291,682Liabilities 2016: $12,239Net Assets 2016: $279,4432016Assets 2017: $291,608Liabilities 2017: $15,829Net Assets 2017: $275,7792017Assets 2018: $367,935Liabilities 2018: $72,367Net Assets 2018: $295,5682018Assets 2019: $387,146Liabilities 2019: $34,827Net Assets 2019: $352,3192019Assets 2020: $492,916Liabilities 2020: $113,038Net Assets 2020: $379,8782020Assets 2021: $1,219,504Liabilities 2021: $715,304Net Assets 2021: $504,2002021Assets 2022: $1,270,086Liabilities 2022: $701,273Net Assets 2022: $568,8132022Assets 2023: $1,480,711Liabilities 2023: $881,212Net Assets 2023: $599,4992023Assets 2024: $1,543,174Liabilities 2024: $971,371Net Assets 2024: $571,8032024

Highlighted filing

2024

Assets$1,543,174
Liabilities$971,371
Net Assets$571,803

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$1.0M$500K$0-$500KRevenue 2011: $398,928Expenses 2011: $446,804Net Income 2011: -$47,8762011Revenue 2012: $387,312Expenses 2012: $416,878Net Income 2012: -$29,5662012Revenue 2013: $345,253Expenses 2013: $369,820Net Income 2013: -$24,5672013Revenue 2014: $398,259Expenses 2014: $377,039Net Income 2014: $21,2202014Revenue 2015: $322,375Expenses 2015: $365,706Net Income 2015: -$43,3312015Revenue 2016: $292,823Expenses 2016: $312,314Net Income 2016: -$19,4912016Revenue 2017: $326,063Expenses 2017: $329,727Net Income 2017: -$3,6642017Revenue 2018: $376,424Expenses 2018: $356,635Net Income 2018: $19,7892018Revenue 2019: $560,220Expenses 2019: $503,469Net Income 2019: $56,7512019Revenue 2020: $693,898Expenses 2020: $666,339Net Income 2020: $27,5592020Revenue 2021: $725,547Expenses 2021: $601,225Net Income 2021: $124,3222021Revenue 2022: $724,933Expenses 2022: $660,320Net Income 2022: $64,6132022Revenue 2023: $733,076Expenses 2023: $702,390Net Income 2023: $30,6862023Revenue 2024: $792,659Expenses 2024: $820,355Net Income 2024: -$27,6962024

Highlighted filing

2024

Revenue$792,659
Expenses$820,355
Net Income-$27,696

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.54$0.97$0.57$0.79$0.82$0.03
2023Detailed filing. Detailed filing data is available for this year.$1.48$0.88$0.60$0.73$0.70$0.03
2022Detailed filing. Detailed filing data is available for this year.$1.27$0.70$0.57$0.72$0.66$0.06
2021Detailed filing. Detailed filing data is available for this year.$1.22$0.72$0.50$0.73$0.60$0.12
2020Detailed filing. Detailed filing data is available for this year.$0.49$0.11$0.38$0.69$0.67$0.03
2019Detailed filing. Detailed filing data is available for this year.$0.39$0.03$0.35$0.56$0.50$0.06
2018Detailed filing. Detailed filing data is available for this year.$0.37$0.07$0.30$0.38$0.36$0.02
2017Detailed filing. Detailed filing data is available for this year.$0.29$0.02$0.28$0.33$0.33$0.00
2016Detailed filing. Detailed filing data is available for this year.$0.29$0.01$0.28$0.29$0.31$0.02
2015Detailed filing. Detailed filing data is available for this year.$0.31$0.01$0.30$0.32$0.37$0.04
2014Detailed filing. Detailed filing data is available for this year.$0.36$0.02$0.34$0.40$0.38$0.02
2013Detailed filing. Detailed filing data is available for this year.$0.34$0.02$0.32$0.35$0.37$0.02
2012Summary only. Only limited summary data is available for this year.$0.37$0.02$0.35$0.39$0.42$0.03
2011Summary only. Only limited summary data is available for this year.$0.39$0.02$0.38$0.40$0.45$0.05
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jun 13, 2025
Return Version
2024v5.2
Gross Receipts
$792,659
Mission and Program Overview

Mission

To recognize and address the financial challenges of our clients and our community. Through professional counseling and education, we endeavor to promote financial stability.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$397,959$245,397▼ $152,562
Savings and Temporary Cash Investments-$210,447-
Accounts Receivable$217,712$136,568▼ $81,144
Prepaid Expenses and Deferred Charges$4,000$6,121▲ $2,121
Land, Buildings, and Equipment, Net$5,520$3,968▼ $1,552
Other Notes and Loans Receivable, Net-$0-
Pledges and Grants Receivable-$0-
Receivable From Disqualified Prsn-$0-
Receivables From Officers Etc-$0-
Investments Other Securities-$0-
Investments Program Related-$0-
Investments in Publicly Traded Securities-$0-
Intangible Assets-$0-
Inventories for Sale or Use-$0-
Total Assets$1,480,711$1,543,174▲ $62,463
Other Assets Total$855,520$940,673▲ $85,153
Liabilities
Other Liabilities$827,608$924,047▲ $96,439
Accounts Payable and Accrued Expenses$25,692$30,698▲ $5,006
Escrow Account Liability$27,912$16,626▼ $11,286
Total Liabilities$881,212$971,371▲ $90,159
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$599,499$571,803▼ $27,696
Total Net Assets Fund Balance$599,499$571,803▼ $27,696
Total Liabilities and Net Assets / Fund Balance$1,480,711$1,543,174▲ $62,463

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$3,968$33,659$37,627
Other Assets Org$16,626--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseTotal
Bill IhleCEOFT$116,500$116,500

Board Members and Trustees

NameTitle
John BlackhurstPresident
Jose BugarinVice President
Eric MittonDirector
Jeff DunnDirector
Jim HayekDirector
Kristi Schoenbachler CPADirector
Rene L OrdonezDirector
Rocio SolisDirector
Terrill RoperDirector
Wendi HoughtonDirector
Revenue and Support

Revenue Composition

Contributions and Grants
$296,554
Program Service Revenue
$489,901
Investment Income
$3,298
Other Revenue
$2,906
All Other Contributions
$296,554
Change in Net Assets
$-27,696

Audited Revenue Reconciliation

Revenue per Audited Statements
$792,659
Total Revenue per Audited Statements
$792,659
Total Revenue per Form 990
$792,659
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$422,460
Other Expenses$397,895
Total Fundraising Expense$59,029
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$180,302$23,593$25,892$229,787
Fees for Services Other$137,736--$137,736
Current Officers, Directors, Trustees, and Key Employees$100,190$7,573$8,737$116,500
Other Employee Benefits$38,269$4,252$4,725$47,246
Advertising$33,894--$33,894
Occupancy$27,521$2,266$2,590$32,377
Payroll Taxes$23,431$2,603$2,893$28,927
Fees for Services Accounting$23,197$1,910$2,183$27,290
Travel$14,706--$14,706
All Other Expenses$9,045$598$683$10,326
Office Expenses$8,070$665$760$9,495
Other Expenses$7,649$630$720$8,999
Insurance$4,712$388$443$5,543
Depreciation Depletion$1,319$109$124$1,552
Total Functional Expenses$708,621$52,705$59,029$820,355

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$820,355
Total Expenses per Audited Statements$820,355
Total Expenses per Form 990$820,355
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Disqualified Persons-$0-
Receivables from Officers, Directors, Trustees, and Key Employees-$0-
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Client Accounts$899,327
Lease Payable$24,720
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
No
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

Copies of the 990 and schedules are emailed to all board members for comment before the form 990 is sent to the irs.

Form 990, Part VI, Section B, Line 12C

Board members are asked to sign a conflict of interest policy on an annual basis and the policy is discussed during a monthly board meeting.

Form 990, Part VI, Section B, Line 15A

The board of directors approve the budget which includes the salary for the executive director.

Form 990, Part VI, Section C, Line 19

All other public documents are made available upon request.

Filing and Contact Details

Filer

Filer Name
Consumer Credit Counseling Service of
EIN
93-0585893
Phone
5417792273
Address
820 CRATER LAKE AVE 202, MEDFORD, OR 97504

Signing Officer

Name
Bill Ihle
Title
CEO
Signed
2025-06-13
Discuss with paid preparer
Yes

Organization Details

Formed
1971
Legal Domicile
Or
Voting Board Members
9
Independent Board Members
9
Employees
7
Volunteers
5

Preparer

Firm
Rwb and Co
Address
670 SUPERIOR CT STE 106, MEDFORD, OR 97504
Preparer
Richard W Brewster CPA
Phone
5417731885
Supplemental Narrative

Financial Statement Notes

Part IV, Line 2B: Explanation of escrow account liability

The organization temporarily holds clients funds to be disbursed to creditors.

Part X : FIN48 Footnote

The organization does not believe there are any material uncertain tax positions, and accordingly, it will not recognize any liability for unrecognized tax benefits for the year.

Raw XML AppendixShowing 400 of 534 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt0CEO
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IRS990/Form990PartVIISectionAGrp/TitleTxt3Director
IRS990/Form990PartVIISectionAGrp/TitleTxt4Director
IRS990/Form990PartVIISectionAGrp/TitleTxt5Vice President
IRS990/Form990PartVIISectionAGrp/TitleTxt6Director
IRS990/Form990PartVIISectionAGrp/TitleTxt7Director
IRS990/Form990PartVIISectionAGrp/TitleTxt8Director
IRS990/Form990PartVIISectionAGrp/TitleTxt9Director
IRS990/Form990PartVIISectionAGrp/TitleTxt10Director
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IRS990/MissionDesc0TO RECOGNIZE AND ADDRESS THE FINANCIAL CHALLENGES OF OUR CLIENTS AND OUR COMMUNITY. THROUGH PROFESSIONAL COUNSELING AND EDUCATION, WE ENDEAVOR TO PROMOTE FINANCIAL STABILITY.
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IRS990/ProgramServiceRevenueGrp/Desc0BANKRUPTCY COUNSELING
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IRS990/ProgramServiceRevenueGrp/Desc4MONEY MANAGEMENT PROGRAM
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IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt129410
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt2390
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IRS990/ProgSrvcAccomActy2Grp/Desc0THE AGENCY PROVIDES DEBT MANAGEMENT PLANS FOR THOSE CLIENTS THAT QUALIFY FOR, AND ARE INTERESTED IN, REPAYING THEIR CREDITORS THROUGH OUR AGENCY. IN 2023 ABOUT 8% OF THE CLIENTS COUNSELED CHOSE THIS OPTION AS THE BEST OPTION FOR THEIR SITUATION. PAYMENTS TO CREDITORS ARE CALCULATED BY THE COUNSELOR ACCORDING TO CRITERIA ESTABLISHED BY THE CREDITORS. CLIENTS MAKE PAYMENTS TO THE AGENCY EVERY MONTH AND THOSE PAYMENTS ARE FORWARDED TO THEIR CREDITORS SETUP AND MONTHLY FEES ARE CHARGED, BUT CAN BE WAIVED IF THEY WOULD BE A BARRIER TO RECEIVING THE SERVICE.
IRS990/ProgSrvcAccomActy3Grp/Desc0THE AGENCY PROVIDES COMMUNITY EDUCATION AND PRESENTATIONS ON BUDGETING, CREDIT, GOAL SETTING, HOUSING, AND MONEY MANAGEMENT. IN 2023, A TOTAL OF 27 COMMUNITY PRESENTATIONS TO 4,323 PERSONS WERE MADE AT THE INVITATION OF THE AGENCYS COMMUNITY PARTNERS (FOR EXAMPLE; HEAD START, ADDICTIONS RECOVERY CENTER) FOR THEIR CLIENTS. PRESENTATIONS ARE GENERALLY MADE AT THE PARTNERS LOCATION SO THAT CLIENTS CAN FEEL COMFORTABLE ATTENDING AND THE EDUCATION CAN FIT THE CLIENTS OVERALL GOALS. MOST OF THE FUNDING COMES FROM GRANTS FROM LOCAL AND REGIONAL FOUNDATIONS AND CORPORATIONS.
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