Civic Intelligence

Crisis Connections

EIN 91-0773187 • 501(c)3 • Seattle, WA

Profile

To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

2901 3rd Ave 100Seattle, WA 98121

www.crisisconnections.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

67th percentile

0.41x

Higher debt load relative to assets than 67% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Liabilities / Revenue

36th percentile

0.17x

Higher debt load relative to revenue than 36% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Net Margin

40th percentile

1.2%

Higher net margin than 40% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Top Officer Pay

43rd percentile

$235,695

Higher top officer pay than 43% of similar nonprofits.

Top officer pay equals 0.9% of source-year revenue.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Asset Growth

20th percentile

-2.8%

Faster asset growth than 20% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Revenue Growth

77th percentile

27%

Faster revenue growth than 77% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Assets

Down

$10,325,417

Down $299,630 (-2.8%) from 2023

Liabilities

Down

$4,195,339

Down $624,007 (-13%) from 2023

Net Assets

Up

$6,130,078

Up $324,377 (+5.6%) from 2023

Revenue

Up

$25,330,257

Up $5,435,925 (+27%) from 2023

Expenses

Up

$25,037,992

Up $5,689,051 (+29%) from 2023

Net Income

Down

$292,265

Down $253,126 (-46%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$15M$10M$5.0M$0Assets 2011: $2,274,738Liabilities 2011: $306,291Net Assets 2011: $1,968,4472011Assets 2012: $2,306,901Liabilities 2012: $313,430Net Assets 2012: $1,993,4712012Assets 2013: $2,375,754Liabilities 2013: $327,892Net Assets 2013: $2,047,8622013Assets 2014: $2,474,021Liabilities 2014: $359,216Net Assets 2014: $2,114,8052014Assets 2015: $2,629,222Liabilities 2015: $350,020Net Assets 2015: $2,279,2022015Assets 2016: $2,548,932Liabilities 2016: $341,622Net Assets 2016: $2,207,3102016Assets 2017: $3,132,600Liabilities 2017: $304,096Net Assets 2017: $2,828,5042017Assets 2018: $4,316,315Liabilities 2018: $401,213Net Assets 2018: $3,915,1022018Assets 2019: $4,498,765Liabilities 2019: $381,410Net Assets 2019: $4,117,3552019Assets 2020: $5,550,206Liabilities 2020: $766,656Net Assets 2020: $4,783,5502020Assets 2021: $5,907,459Liabilities 2021: $788,256Net Assets 2021: $5,119,2032021Assets 2022: $11,306,114Liabilities 2022: $6,045,804Net Assets 2022: $5,260,3102022Assets 2023: $10,625,047Liabilities 2023: $4,819,346Net Assets 2023: $5,805,7012023Assets 2024: $10,325,417Liabilities 2024: $4,195,339Net Assets 2024: $6,130,0782024

Highlighted filing

2024

Assets$10,325,417
Liabilities$4,195,339
Net Assets$6,130,078

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$30M$20M$10M$0-$10MRevenue 2011: $3,639,013Expenses 2011: $3,662,889Net Income 2011: -$23,8762011Revenue 2012: $3,914,097Expenses 2012: $3,889,073Net Income 2012: $25,0242012Revenue 2013: $4,114,793Expenses 2013: $4,060,402Net Income 2013: $54,3912013Revenue 2014: $4,731,959Expenses 2014: $4,665,016Net Income 2014: $66,9432014Revenue 2015: $5,118,515Expenses 2015: $4,954,118Net Income 2015: $164,3972015Revenue 2016: $5,557,012Expenses 2016: $5,628,904Net Income 2016: -$71,8922016Revenue 2017: $6,316,376Expenses 2017: $5,695,182Net Income 2017: $621,1942017Revenue 2018: $7,787,660Expenses 2018: $6,701,062Net Income 2018: $1,086,5982018Revenue 2019: $7,715,879Expenses 2019: $7,516,878Net Income 2019: $199,0012019Revenue 2020: $11,970,956Expenses 2020: $11,325,120Net Income 2020: $645,8362020Revenue 2021: $13,975,690Expenses 2021: $13,640,923Net Income 2021: $334,7672021Revenue 2022: $14,292,500Expenses 2022: $14,151,393Net Income 2022: $141,1072022Revenue 2023: $19,894,332Expenses 2023: $19,348,941Net Income 2023: $545,3912023Revenue 2024: $25,330,257Expenses 2024: $25,037,992Net Income 2024: $292,2652024

Highlighted filing

2024

Revenue$25,330,257
Expenses$25,037,992
Net Income$292,265

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$10.3$4.20$6.13$25.3$25.0$0.29
2023Summary only. Only limited summary data is available for this year.$10.6$4.82$5.81$19.9$19.3$0.55
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$11.3$6.05$5.26$14.3$14.2$0.14
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$5.91$0.79$5.12$14.0$13.6$0.33
2020Facts available. Structured filing facts are available, but richer extracted sections are limited.$5.55$0.77$4.78$12.0$11.3$0.65
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$4.50$0.38$4.12$7.72$7.52$0.20
2018Summary only. Only limited summary data is available for this year.$4.32$0.40$3.92$7.79$6.70$1.09
2017Summary only. Only limited summary data is available for this year.$3.13$0.30$2.83$6.32$5.70$0.62
2016Summary only. Only limited summary data is available for this year.$2.55$0.34$2.21$5.56$5.63$0.07
2015Summary only. Only limited summary data is available for this year.$2.63$0.35$2.28$5.12$4.95$0.16
2014Summary only. Only limited summary data is available for this year.$2.47$0.36$2.11$4.73$4.67$0.07
2013Summary only. Only limited summary data is available for this year.$2.38$0.33$2.05$4.11$4.06$0.05
2012Summary only. Only limited summary data is available for this year.$2.31$0.31$1.99$3.91$3.89$0.03
2011Summary only. Only limited summary data is available for this year.$2.27$0.31$1.97$3.64$3.66$0.02
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jul 17, 2025
Return Version
2024v5.2
Gross Receipts
$25,529,470
Mission and Program Overview

Mission

To foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Balance Sheet Detail
LineBeginningEndChange
Assets
Pledges and Grants Receivable$3,804,746$3,664,554▼ $140,192
Savings and Temporary Cash Investments$1,280,403$1,913,610▲ $633,207
Cash and Non-Interest-Bearing Accounts$1,343,004$948,414▼ $394,590
Prepaid Expenses and Deferred Charges$365,813$635,767▲ $269,954
Land, Buildings, and Equipment, Net$460,531$287,377▼ $173,154
Total Assets$10,625,047$10,325,417▼ $299,630
Other Assets Total$3,370,550$2,875,695▼ $494,855
Liabilities
Other Liabilities$3,468,315$2,978,848▼ $489,467
Accounts Payable and Accrued Expenses$1,191,440$981,624▼ $209,816
Deferred Revenue$159,591$234,867▲ $75,276
Total Liabilities$4,819,346$4,195,339▼ $624,007
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$5,805,701$6,130,078▲ $324,377
Total Net Assets Fund Balance$5,805,701$6,130,078▲ $324,377
Total Liabilities and Net Assets / Fund Balance$10,625,047$10,325,417▼ $299,630

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$98,088$202,697$300,785
Leasehold Improvements$101,027$90,567$191,594
Other Land Buildings$88,262$69,271$157,533
Other Assets Org$2,761,512--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Michelle McdanielChief Executive OfficerFT$198,221$37,474$235,695
Aundrea JacksonChief Administrative OfficerFT$184,492$11,318$195,810
Ciera YoungChief Deib OfficerFT$157,055$1,587$158,642
Sergey SmirnovSenior Development DirectorFT$139,877$10,310$150,187
Kenneth GardinerClinical SupervisorFT$139,986$9,318$149,304
Alice NicholsSenior Director of Clinical OperationsFT$137,717$587$138,304
Sonja HansonSenior Director of FinanceFT$136,451-$136,451

Board Members and Trustees

NameTitle
John EngberPresident
Larry LittleVice President & Treasurer
Deb GumbardoBoard Member
Erica NgBoard Member
Melissa MarshBoard Member
Stephanie FoxBoard Member
Stacey BakerSecretary
Revenue and Support

Revenue Composition

Contributions and Grants
$25,348,364
Program Service Revenue
$77,308
Investment Income
$-89,354
Other Revenue
$-6,061
All Other Contributions
$4,494,337
Change in Net Assets
$292,265

Audited Revenue Reconciliation

Revenue per Audited Statements
$25,330,257
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$231,325
Total Revenue per Audited Statements
$25,561,582
Total Revenue per Form 990
$25,330,257
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$21,073,802
Other Expenses$3,964,190
Total Fundraising Expense$530,800
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$15,887,011$988,412$260,631$17,136,054
Other Employee Benefits$1,894,204$45,583$22,787$1,962,574
Payroll Taxes$1,430,882$150,870$21,276$1,603,028
Information Technology$873,600$74,344$23,655$971,599
Fees for Services Other$384,258$91,898$96,918$573,074
Occupancy$338,798$97,017$46,084$481,899
Current Officers, Directors, Trustees, and Key Employees-$372,146-$372,146
Office Expenses$174,814$25,644$20,638$221,096
Fees for Services Management$165,329$39,540-$204,869
Conferences and Meetings$158,073$10,330$4,306$172,709
Depreciation Depletion$86,563$20,882$2,120$109,565
Fees for Services Legal-$73,431-$73,431
Other Expenses$60,805$7,087$1,397$69,289
Advertising$40,421$4,238$13,791$58,450
Insurance$47,113$3,694$726$51,533
Fees for Services Accounting-$22,600-$22,600
Total Functional Expenses$22,364,962$2,142,230$530,800$25,037,992

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$25,237,205
Expenses per Audited Statements$25,037,992
Total Expenses per Form 990$25,037,992
Expenses Not Reported on Form 990$199,213
Expenses Not Reported on Financial Statements$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Right of Use Liability - Operating Lease$2,978,848
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

An independent accountant prepares the form 990 and it is reviewed by the organization's accountant and chief executive officer, the treasurer, and finance committee members review and approve. The board delegates to the finance committee the responsibility for reviewing and approving the form 990.

Form 990, Part VI, Section B, Line 12C

Each year, board members disclose in writing and verbally at the board meeting any affiliations or relationships that might pose a conflict of interest. Additionally, a conflict of interest question is posed at each board meeting.

Form 990, Part VI, Section B, Line 15

The board of directors set the compensation of the chief executive officer through a written performance evaluation. Compensation is reviewed and compared to the salary information based on the non-profit wage and benefit survey. Compensation for other officers is determined by the chief executive officer after a written performance evaluation and by using information from the non-profit wage and benefit survey.

Form 990, Part VI, Section C, Line 19

Governing documents and financial statements are available to the public upon request.

Filing and Contact Details

Filer

Filer Name
Crisis Connections
EIN
91-0773187
Phone
2064613210
Address
2901 3RD AVE 100, SEATTLE, WA 98121

Signing Officer

Name
Michelle Mcdaniel
Title
CEO
Phone
2064613210
Signed
2025-07-17
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Michelle Mcdaniel
Formed
1963
Legal Domicile
Wa
Voting Board Members
7
Independent Board Members
7
Employees
445
Volunteers
461

Preparer

Firm
Greenwood Ohlund Ps
Address
4241 21ST AVE W SUITE 400, SEATTLE, WA 98199
Preparer
Eric L Kimpton
Phone
2067821767
Supplemental Narrative

Financial Statement Notes

PART XI, LINE 2D - OTHER ADJUSTMENTS:

Loss on fixed asset disposal to 990, page 9, part viii, line 7c: 95,448. Sublease expenses to 990, pg 9, part viii, line 6b: 103,765.

PART XII, LINE 2D - OTHER ADJUSTMENTS:

Loss on fixed asset disposal to 990, page 9, part viii, line 7c: 95,448. Sublease expenses to 990, pg 9, part viii, line 6b: 103,765.

Raw XML AppendixShowing 400 of 598 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0CRISIS CONNECTIONS PROVIDES FREE AND RELIABLE CRISIS PREVENTION, INTERVENTION, AND POST-VENTION SERVICES FOR INDIVIDUALS EXPERIENCING A PERSONAL CRISIS - PHYSICAL, EMOTIONAL, OR FINANCIAL. OUR TRAINED VOLUNTEERS AND STAFF OFFER SUPPORT, HELP CALLERS CONNECT TO NECESSARY RESOURCES, AND LISTEN WITHOUT JUDGEMENT. OUR CRISIS SERVICES INCLUDE: 1) OUR 24-HOUR CRISIS LINE IS THERE WHEN A MEMBER OF THE COMMUNITY FEELS OVERWHELMED, DEEPLY SAD, ALONE, OR EVEN DESPERATE. THEY CAN TALK TO A REAL PERSON WHO LENDS AN UNDERSTANDING EAR AND HELPS THEM NAVIGATE THROUGH THE CRISIS; 2) TEEN LINK IS A CONFIDENTIAL HELPLINE FOR TEENS, BY TEENS. THROUGH PHONE, TEXT, AND CHAT, TEEN LINK VOLUNTEERS ADDRESS URGENT PROBLEMS SUCH AS SELF-HARM, LONELINESS, BULLYING, ABUSE, SUBSTANCE USE AND FAMILY ISSUES; 3) OUR WARM LINE OFFERS PEER SUPPORT FOR PEOPLE LIVING WITH EMOTIONAL AND MENTAL HEALTH CHALLENGES. BECAUSE WARM LINE VOLUNTEERS HAVE EXPERIENCED MENTAL HEALTH CHALLENGES THEMSELVES, THEY OFFER A SAFE AND CONFIDENTIAL OPTION FOR THOSE WHO WANT TO CONNECT WITH SOMEONE WHO UNDERSTANDS; 4) OUR WASHINGTON RECOVERY HELP LINE PROVIDES CRISIS INTERVENTION AND REFERRAL SERVICES FOR WASHINGTON STATE RESIDENTS STRUGGLING WITH ADDICTION. 5) CRISIS CONNECTIONS EXPERTLY TRAINED STAFF RESPOND TO 988 CALLS IN KING COUNTY 24/7. THEY HELP PEOPLE WHO ARE EXPERIENCING MENTAL HEALTH RELATED DISTRESS - THOUGHTS OF SUICIDE, MENTAL HEALTH OR SUBSTANCE USE CRISIS, AND OTHER KINDS OF EMOTIONAL DISTRESS. PEOPLE CAN CALL OR TEXT 988 OR CHAT 988LIFELINE.ORG FOR THEMSELVES OR IF THEY ARE WORRIED ABOUT A LOVED ONE WHO MAY NEED CRISIS SUPPORT.
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IRS990/ProgSrvcAccomActy2Grp/Desc0CRISIS CONNECTIONS' KING COUNTY 211 PROGRAM IS THE COMMUNITY'S LIFELINE FOR CONNECTING PEOPLE TO CRITICAL RESOURCES SUCH AS FOOD, SHELTER, EVICTION PREVENTION AND CAREGIVER SUPPORT. OUR 211 INFORMATION & REFERRAL SPECIALISTS HELP COMMUNITY MEMBERS NAVIGATE THE COMPLEX HEALTH AND HUMAN SERVICE LANDSCAPE AND CONNECT THEM TO BEST-FIT RESOURCES FOR THEIR UNIQUE NEEDS. 211'S OVERARCHING GOALS ARE TO PROVIDE THE SUPPORT NEEDED TO PREVENT URGENT NEEDS FROM BECOMING CRISES AND CONNECT PEOPLE TO RESOURCES TO IMPROVE THEIR HEALTH, WELL-BEING, AND QUALITY OF LIFE. OUR 211 TEAM ALSO MANAGES COMMUNITY RESOURCES ONLINE (CRO) - THE MOST UP-TO-DATE AND COMPREHENSIVE DATABASE OF HEALTH AND HUMAN SERVICES AVAILABLE FOR ALL OF WASHINGTON STATE. OUR INTAKE SPECIALISTS PROVIDE REFERRALS TO COMMUNITY CARE HUBS IN WASHINGTON STATE.
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