Civic Intelligence

Crisis Call Center Inc

EIN 88-0201840 • 501(c)3 • Reno, NV

Profile

To compassionately help people in crisis make healthy choices for a happier future.

PO Box 8016Reno, NV 89507

www.cssnv.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

87th percentile

0.66x

Higher debt load relative to assets than 87% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Liabilities / Revenue

76th percentile

0.35x

Higher debt load relative to revenue than 76% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Net Margin

16th percentile

-17%

Higher net margin than 16% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

68th percentile

11%

Faster asset growth than 68% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Revenue Growth

9th percentile

-32%

Faster revenue growth than 9% of similar nonprofits.

501(c)3 • $1M-$5M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets87th percentile

Assets

Up

$1,661,352

Up $170,397 (+11%) from 2023

Liabilities

Up

$1,094,736

Up $919,410 (+524%) from 2023

Net Assets

Down

$566,616

Down $749,013 (-57%) from 2023

Operations
Liabilities / Revenue76th percentileNet Margin16th percentile

Revenue

Down

$3,097,816

Down $1,451,101 (-32%) from 2023

Expenses

Down

$3,631,375

Down $523,249 (-13%) from 2023

Net Income

Down

-$533,559

Down $927,852 (-235%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth68th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$2.0M$1.5M$1.0M$500K$0Assets 2011: $199,798Liabilities 2011: $50,692Net Assets 2011: $149,1062011Assets 2012: $210,157Liabilities 2012: $45,655Net Assets 2012: $164,5022012Assets 2013: $212,076Liabilities 2013: $48,213Net Assets 2013: $163,8632013Assets 2014: $288,330Liabilities 2014: $115,650Net Assets 2014: $172,6802014Assets 2015: $273,846Liabilities 2015: $80,242Net Assets 2015: $193,6042015Assets 2016: $318,298Liabilities 2016: $107,944Net Assets 2016: $210,3542016Assets 2017: $183,526Liabilities 2017: $53,296Net Assets 2017: $130,2302017Assets 2018: $189,137Liabilities 2018: $136,706Net Assets 2018: $52,4312018Assets 2019: $207,933Liabilities 2019: $151,850Net Assets 2019: $56,0832019Assets 2020: $494,082Liabilities 2020: $365,989Net Assets 2020: $128,0932020Assets 2021: $574,067Liabilities 2021: $43,174Net Assets 2021: $530,8932021Assets 2022: $1,007,585Liabilities 2022: $86,249Net Assets 2022: $921,3362022Assets 2023: $1,490,955Liabilities 2023: $175,326Net Assets 2023: $1,315,6292023Assets 2024: $1,661,352Liabilities 2024: $1,094,736Net Assets 2024: $566,6162024

Highlighted filing

2024

Assets$1,661,352
Liabilities$1,094,736
Net Assets$566,616
Open 2024 Filing

Operations Trend

Revenue Growth9th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$6.0M$4.0M$2.0M$0-$2.0MRevenue 2011: $1,002,479Expenses 2011: $1,059,062Net Income 2011: -$56,5832011Expenses 2012: $944,8962012Expenses 2013: $1,016,6172013Revenue 2014: $1,014,288Expenses 2014: $1,012,971Net Income 2014: $1,3172014Revenue 2015: $1,099,717Expenses 2015: $1,115,236Net Income 2015: -$15,5192015Revenue 2016: $996,307Expenses 2016: $1,009,557Net Income 2016: -$13,2502016Revenue 2017: $907,432Expenses 2017: $987,556Net Income 2017: -$80,1242017Revenue 2018: $903,000Expenses 2018: $980,799Net Income 2018: -$77,7992018Revenue 2019: $1,066,645Expenses 2019: $1,062,539Net Income 2019: $4,1062019Revenue 2020: $1,762,137Expenses 2020: $1,690,127Net Income 2020: $72,0102020Revenue 2021: $2,310,346Expenses 2021: $1,907,546Net Income 2021: $402,8002021Revenue 2022: $2,935,065Expenses 2022: $2,544,622Net Income 2022: $390,4432022Revenue 2023: $4,548,917Expenses 2023: $4,154,624Net Income 2023: $394,2932023Revenue 2024: $3,097,816Expenses 2024: $3,631,375Net Income 2024: -$533,5592024

Highlighted filing

2024

Revenue$3,097,816
Expenses$3,631,375
Net Income-$533,559
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$1,661,352
Liabilities
$1,094,736
Net assets
$566,616
Revenue
$3,097,816
Expenses
$3,631,375
Net income
-$533,559
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$1.66$1.09$0.57$3.10$3.63$0.53
2023Detailed filing. Detailed filing data is available for this year.$1.49$0.18$1.32$4.55$4.15$0.39
2022Detailed filing. Detailed filing data is available for this year.$1.01$0.09$0.92$2.94$2.54$0.39
2021Detailed filing. Detailed filing data is available for this year.$0.57$0.04$0.53$2.31$1.91$0.40
2020Detailed filing. Detailed filing data is available for this year.$0.49$0.37$0.13$1.76$1.69$0.07
2019Detailed filing. Detailed filing data is available for this year.$0.21$0.15$0.06$1.07$1.06$0.00
2018Detailed filing. Detailed filing data is available for this year.$0.19$0.14$0.05$0.90$0.98$0.08
2017Detailed filing. Detailed filing data is available for this year.$0.18$0.05$0.13$0.91$0.99$0.08
2016Detailed filing. Detailed filing data is available for this year.$0.32$0.11$0.21$1.00$1.01$0.01
2015Detailed filing. Detailed filing data is available for this year.$0.27$0.08$0.19$1.10$1.12$0.02
2014Detailed filing. Detailed filing data is available for this year.$0.29$0.12$0.17$1.01$1.01$0.00
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.21$0.05$0.16$1.02
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.21$0.05$0.16$0.94
2011Summary only. Only limited summary data is available for this year.$0.20$0.05$0.15$1.00$1.06$0.06
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2023 to Jun 30, 2024
Signed
May 13, 2025
Return Version
2023v6.0
Gross Receipts
$3,097,816
Mission and Program Overview

Mission

To compassionately help people in crisis make healthy choices for a happier future.

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable-$557,461-
Cash and Non-Interest-Bearing Accounts$521,443$120,527▼ $400,916
Pledges and Grants Receivable$931,382$54,948▼ $876,434
Land, Buildings, and Equipment, Net$28,379$24,157▼ $4,222
Total Assets$1,490,955$1,661,352▲ $170,397
Other Assets Total$9,751$904,259▲ $894,508
Liabilities
Other Liabilities-$978,434-
Accounts Payable and Accrued Expenses$158,701$109,177▼ $49,524
Deferred Revenue$16,625$7,125▼ $9,500
Total Liabilities$175,326$1,094,736▲ $919,410
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$1,315,629$544,266▼ $771,363
Net Assets With Donor Restrictions-$22,350-
Total Net Assets Fund Balance$1,315,629$566,616▼ $749,013
Total Liabilities and Net Assets / Fund Balance$1,490,955$1,661,352▲ $170,397

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$24,157$10,564$34,721
Other Assets Org$9,991--
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseOtherTotal
Rachelle PellissierFy24 EdFT$120,201$7,052$127,253
Alesa HensonFy24 CFOFT$43,812$13$43,825

Board Members and Trustees

NameTitle
Leann PingueloPresident
Micah GroverBoard Member
Rosanne WilsonBoard Member
Steve HammondsBoard Member
Amee IvieCurrent CEO
Nicole MurraySecretary/tr
Connie WrayVice Preside
Revenue and Support

Revenue Composition

Contributions and Grants
$2,959,671
Program Service Revenue
$138,021
Investment Income
$34
Other Revenue
$90
All Other Contributions
$26,338
Change in Net Assets
$-533,559

Audited Revenue Reconciliation

Revenue per Audited Statements
$3,097,816
Total Revenue per Audited Statements
$3,097,816
Total Revenue per Form 990
$3,097,816
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$2,963,132
Other Expenses$668,243
Total Fundraising Expense$29,818
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$2,112,278$297,513$24,508$2,434,299
Occupancy$123,589$152,158-$275,747
Payroll Taxes$193,926$27,101$2,232$223,259
Other Employee Benefits$154,809$21,948$1,808$178,565
Information Technology$171,312--$171,312
Current Officers, Directors, Trustees, and Key Employees$111,768$13,971$1,270$127,009
Fees for Services Other$56,683$35,882-$92,565
Office Expenses$15,052$21,728-$36,780
Insurance$17,646$15,444-$33,090
Fees for Services Accounting-$24,128-$24,128
Travel$8,391$7,605-$15,996
Other Expenses$13,886--$13,886
Depreciation Depletion-$3,472-$3,472
Advertising-$747-$747
Interest-$520-$520
Total Functional Expenses$2,979,340$622,217$29,818$3,631,375

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$3,631,375
Total Expenses per Audited Statements$3,631,375
Total Expenses per Form 990$3,631,375
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Rou Liabilities$978,434
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“An electronic copy of the form 990 is provided to the board members each year.”

Form 990, Page 6, Part VI, Line 12C

“Members of the board of trustees are subject to the same conflict of intrest policy as employees. They must disclose potential coflicts and abstain from voting on issues where a conflict may exist.”

Form 990, Page 6, Part VI, Line 15A

“The executive committee reviews the executive director's salary based upon their knowledge of regional area standards for compensation in similar organizations.”

Form 990, Page 6, Part VI, Line 19

“All information is provided to the general public upon request.”

Filing and Contact Details

Filer

Filer Name
Crisis Call Center Inc
EIN
88-0201840
Phone
7757548085
Address
PO BOX 8016, RENO, NV 89507
Doing Business As
Crisis Support Services of Nevada

Signing Officer

Name
Amee Ivie
Title
Current CEO
Phone
7757848085
Signed
2025-05-13
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Rachelle Pellissier
Formed
1985
Legal Domicile
Nv
Voting Board Members
6
Independent Board Members
6
Employees
109
Volunteers
5

Preparer

Firm
Houldsworth Russo & Company Pc
Address
6001 S DECATUR BLVD STE P, LAS VEGAS, NV 89118-3074
Preparer
Jessica P Sayles
Phone
7022699992
Supplemental Narrative

Additional Explanations

Form 990, Page 2, Part III, Line 4D

“Substance abuse prevention - the center assists people with drug and alcohol addition and their families by providing a free, anonymous, and confidential hotline for support, guidance, and service referrals 24-hours a day 365 days a year. The center also provides de-escalation and safety planning services for those dealing with addition.”

Form 990, Page 12, Part XII, Line 3B

“The june 30, 2024 single audit has been engaged for, but not yet commenced.”

Raw XML AppendixShowing 400 of 429 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ProgSrvcAccomActy2Grp/Desc0SEXUAL ASSUALT INTERVENTION - THE CENTER PROVIDES FREE AND CONFIDENTIAL REFERRAL AND INTERVENTION SERVICE VIA TELEPHONE, HOSPITAL CONTACT, COURT ADVOCACY, AND LAW ENFORCEMENT LIASON SERVICES 24-HOURS A DAY 365 DAYS A YEAR. IN ADDITION TO BEING A SUPPORT SYSTEM FOR SURVIVORS OF SEXUAL ASSAULT, THE CENTER ASSISTS SURVIVORS TO NAVIGATE THE LEGAL PROCESS AND FIND SUPPORT GROUPS.
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IRS990/ProgSrvcAccomActy3Grp/Desc0CRISIS LINE - THE CENTER PROVIDES FREE AND CONFIDENTIAL INFORMATION, REFERRAL, AND SUICIDE PREVENTION HOTLINE SERVICES VIA TELEPHONE/TEXT 24- HOURS A DAY 365 DAYS A YEAR TO PERSONS IN ANY SORT OF CRISIS.
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IRS990/ProgSrvcAccomActyOtherGrp/Desc0SUBSTANCE ABUSE PREVENTION - THE CENTER ASSISTS PEOPLE WITH DRUG AND ALCOHOL ADDITION AND THEIR FAMILIES BY PROVIDING A FREE, ANONYMOUS, AND CONFIDENTIAL HOTLINE FOR SUPPORT, GUIDANCE, AND SERVICE REFERRALS 24-HOURS A DAY 365 DAYS A YEAR. THE CENTER ALSO PROVIDES DE-ESCALATION AND SAFETY PLANNING SERVICES FOR THOSE DEALING WITH ADDITION.
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IRS990ScheduleD/OtherAssetsOrgGrp/Desc0RIGHT OF USE ASSET
IRS990ScheduleD/OtherAssetsOrgGrp/Desc1SECURITY DEPOSITS AND ADVANCES
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0SUBSTANCE ABUSE PREVENTION - THE CENTER ASSISTS PEOPLE WITH DRUG AND ALCOHOL ADDITION AND THEIR FAMILIES BY PROVIDING A FREE, ANONYMOUS, AND CONFIDENTIAL HOTLINE FOR SUPPORT, GUIDANCE, AND SERVICE REFERRALS 24-HOURS A DAY 365 DAYS A YEAR. THE CENTER ALSO PROVIDES DE-ESCALATION AND SAFETY PLANNING SERVICES FOR THOSE DEALING WITH ADDITION.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1AN ELECTRONIC COPY OF THE FORM 990 IS PROVIDED TO THE BOARD MEMBERS EACH YEAR.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2MEMBERS OF THE BOARD OF TRUSTEES ARE SUBJECT TO THE SAME CONFLICT OF INTREST POLICY AS EMPLOYEES. THEY MUST DISCLOSE POTENTIAL COFLICTS AND ABSTAIN FROM VOTING ON ISSUES WHERE A CONFLICT MAY EXIST.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3THE EXECUTIVE COMMITTEE REVIEWS THE EXECUTIVE DIRECTOR'S SALARY BASED UPON THEIR KNOWLEDGE OF REGIONAL AREA STANDARDS FOR COMPENSATION IN SIMILAR ORGANIZATIONS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4ALL INFORMATION IS PROVIDED TO THE GENERAL PUBLIC UPON REQUEST.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5THE JUNE 30, 2024 SINGLE AUDIT HAS BEEN ENGAGED FOR, BUT NOT YET COMMENCED.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 2, PART III, LINE 4D
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 11B
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IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5FORM 990, PAGE 12, PART XII, LINE 3B
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