Civic Intelligence

Northeast Contact Center Forum Inc

EIN 80-0033802 • 501(c)6 • Medway, MA

Profile

To provide contact center professionals opportunities to meet with other professionals to exchange ideas, concerns and thoughts about the vocation.

PO Box 613Medway, MA 02053

www.neccf.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

Score unavailable

No value available

Liabilities-to-assets requires both liabilities and assets on the latest valid filing.

Source year 2025

Liabilities / Revenue

Score unavailable

No value available

Liabilities-to-revenue requires both liabilities and revenue on the latest valid filing.

Source year 2025

Net Margin

19th percentile

-24%

Higher net margin than 19% of similar nonprofits.

501(c)6 • <$500k nonprofits • Source year 2025

Top Officer Pay

78th percentile

$2,500

Higher top officer pay than 78% of similar nonprofits.

Top officer pay equals 1.6% of source-year revenue.

501(c)6 • <$500k nonprofits • Source year 2025

Asset Growth

29th percentile

-17%

Faster asset growth than 29% of similar nonprofits.

501(c)6 • <$500k nonprofits • Annualized from 2024 to 2025

Revenue Growth

30th percentile

-15%

Faster revenue growth than 30% of similar nonprofits.

501(c)6 • <$500k nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / AssetsScore unavailable

Assets

Down

$192,008

Down $39,055 (-17%) from 2024

Liabilities

-

No earlier filing loaded for comparison.

Net Assets

$192,008

No earlier filing loaded for comparison.

Operations
Liabilities / RevenueScore unavailableNet Margin19th percentile

Revenue

Down

$160,445

Down $27,260 (-15%) from 2024

Expenses

Up

$199,500

Up $97,838 (+96%) from 2024

Net Income

Down

-$39,055

Down $125,098 (-145%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth29th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$300K$200K$100K$0Assets 2011: $30,403Liabilities 2011: $02011Assets 2012: $76,629Liabilities 2012: $02012Assets 2013: $38,653Liabilities 2013: $02013Assets 2014: $47,130Net Assets 2014: $47,1302014Assets 2015: $80,486Net Assets 2015: $80,4862015Assets 2016: $43,038Net Assets 2016: $43,0382016Assets 2017: $120,305Net Assets 2017: $120,3052017Assets 2018: $129,879Liabilities 2018: $0Net Assets 2018: $129,8792018Assets 2019: $134,482Net Assets 2019: $134,4822019Assets 2020: $80,376Net Assets 2020: $80,3762020Assets 2021: $61,673Net Assets 2021: $61,6732021Assets 2022: $91,626Net Assets 2022: $91,6262022Assets 2023: $145,020Net Assets 2023: $145,0202023Assets 2024: $231,063Liabilities 2024: $02024Assets 2025: $192,008Net Assets 2025: $192,0082025

Highlighted filing

2025

Assets$192,008
Liabilities-
Net Assets$192,008
Open 2025 Filing

Operations Trend

Revenue Growth30th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$300K$200K$100K$0-$100KRevenue 2011: $111,036Expenses 2011: $147,467Net Income 2011: -$36,4312011Revenue 2012: $127,857Expenses 2012: $81,631Net Income 2012: $46,2262012Revenue 2013: $104,368Expenses 2013: $142,344Net Income 2013: -$37,9762013Revenue 2014: $163,603Expenses 2014: $155,126Net Income 2014: $8,4772014Revenue 2015: $156,333Expenses 2015: $122,976Net Income 2015: $33,3572015Revenue 2016: $140,922Expenses 2016: $178,370Net Income 2016: -$37,4482016Revenue 2017: $174,773Expenses 2017: $97,506Net Income 2017: $77,2672017Revenue 2018: $221,293Expenses 2018: $211,719Net Income 2018: $9,5742018Revenue 2019: $135,365Expenses 2019: $130,762Net Income 2019: $4,6032019Revenue 2020: $62,130Expenses 2020: $116,536Net Income 2020: -$54,4062020Revenue 2021: $10,907Expenses 2021: $29,610Net Income 2021: -$18,7032021Revenue 2022: $117,316Expenses 2022: $87,363Net Income 2022: $29,9532022Revenue 2023: $185,817Expenses 2023: $132,423Net Income 2023: $53,3942023Revenue 2024: $187,705Expenses 2024: $101,662Net Income 2024: $86,0432024Revenue 2025: $160,445Expenses 2025: $199,500Net Income 2025: -$39,0552025

Highlighted filing

2025

Revenue$160,445
Expenses$199,500
Net Income-$39,055
Open 2025 Filing

Filings

Most recent year

2025 • Form 990EZXML pending. An XML filing is linked for this year, but detailed extraction is still pending.

Open filing
Assets
$192,008
Liabilities
-
Net assets
$192,008
Revenue
$160,445
Expenses
$199,500
Net income
-$39,055
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.92$1.92$1.60$2.00$0.39
2024Summary only. Only limited summary data is available for this year.$2.31$0.00$1.88$1.02$0.86
2023Detailed filing. Detailed filing data is available for this year.$1.45$1.45$1.86$1.32$0.53
2022Detailed filing. Detailed filing data is available for this year.$0.92$0.92$1.17$0.87$0.30
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.62$0.62$0.11$0.30$0.19
2020Detailed filing. Detailed filing data is available for this year.$0.80$0.80$0.62$1.17$0.54
2019Detailed filing. Detailed filing data is available for this year.$1.34$1.34$1.35$1.31$0.05
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.30$0.00$1.30$2.21$2.12$0.10
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.20$1.20$1.75$0.98$0.77
2016XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.43$0.43$1.41$1.78$0.37
2015Detailed filing. Detailed filing data is available for this year.$0.80$0.80$1.56$1.23$0.33
2014Detailed filing. Detailed filing data is available for this year.$0.47$0.47$1.64$1.55$0.08
2013Summary only. Only limited summary data is available for this year.$0.39$0.00$1.04$1.42$0.38
2012Summary only. Only limited summary data is available for this year.$0.77$0.00$1.28$0.82$0.46
2011Summary only. Only limited summary data is available for this year.$0.30$0.00$1.11$1.47$0.36
Latest Detailed Filing

The latest 2025 filing currently has linked XML that has not been fully parsed yet. Showing the latest detailed filing from 2023 below.

Jump To
Filing Snapshot
Filing Period
Jul 1, 2022 to Jun 30, 2023
Signed
Nov 13, 2023
Return Version
2022v5.0
Gross Receipts
$185,817
Mission and Program Overview

Mission

To provide contact center professionals opportunities to meet with other professionals to exchange ideas, concerns and thoughts about the vocation.

Program Services

DescriptionGrantsExpenses
Provided contact center professionals an opportunity to meet with other call center professionals to exchange ideas, concerns and thoughts about the vocation.--
Compensation and Service Providers
Top Officer Pay78th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Mike PacePresident-$0--
Jonathan CogswellVice President-$0--
Stacey SwimSecretary-$0--
William ConlonTreasurer-$0--
Ralph BevilacquaBoard Member-$0--
David TeixeiraBoard Member-$0--
Ledia DiloBoard Member-$0--
Filing and Contact Details

Filer

Filer Name
Northeast Contact Center Forum Inc
EIN
80-0033802
Phone
6172400923
Address
PO Box 613, Medway, MA 02053

Signing Officer

Name
William Conlon
Title
Treasurer
Signed
2023-11-13
Discuss with paid preparer
Yes

Preparer

Firm
Richardson & Company PC
Address
165 Village Street, Medway, MA 02053
Preparer
Steven M Richardson
Phone
5085336426
Supplemental Narrative

Additional Explanations

Other Expenses.1001

“Advertising and Promotion $5875”

Other Expenses.1002

“Office Expenses $7037”

Other Expenses.1005

“Travel $2680”

Other Expenses.1012

“Insurance $888”

Other Expenses.1

“Facilities and Equipment $80285”

Other Expenses.2

“Outside Contract Services $29453”

Other Expenses.3

“Charitable Contributions $2000”

Other Expenses.4

“References $1485”

Other Expenses.5

“Internet $835”

Other Expenses.7

“Other Cost $461”

Other Expenses.9

“Telephone $255”

Other Expenses.10

“Registration Fees $19”

Raw XML Appendix143 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
IRS990EZ/ActivitiesNotPreviouslyRptInd0false
IRS990EZ/BooksInCareOfDetail/PersonNm0William Conlon
IRS990EZ/BooksInCareOfDetail/PhoneNum06172400923
IRS990EZ/BooksInCareOfDetail/USAddress/AddressLine1Txt0PO Box 613
IRS990EZ/BooksInCareOfDetail/USAddress/CityNm0Medway
IRS990EZ/BooksInCareOfDetail/USAddress/StateAbbreviationCd0MA
IRS990EZ/BooksInCareOfDetail/USAddress/ZIPCd002053
IRS990EZ/CashSavingsAndInvestmentsGrp/BOYAmt091626
IRS990EZ/CashSavingsAndInvestmentsGrp/EOYAmt0145020
IRS990EZ/ChgMadeToOrgnzngDocNotRptInd0false
IRS990EZ/CostOfGoodsSoldAmt00
IRS990EZ/CostOrOtherBasisExpenseSaleAmt00
IRS990EZ/DonorAdvisedFndsInd0false
IRS990EZ/ExcessOrDeficitForYearAmt053394
IRS990EZ/FeesAndOtherPymtToIndCntrctAmt0150
IRS990EZ/ForeignFinancialAccountInd0false
IRS990EZ/ForeignOfficeInd0false
IRS990EZ/Form1120PolFiledInd0false
IRS990EZ/Form990TotalAssetsGrp/BOYAmt091626
IRS990EZ/Form990TotalAssetsGrp/EOYAmt0145020
IRS990EZ/FundraisingGrossIncomeAmt00
IRS990EZ/GrossReceiptsAmt0185817
IRS990EZ/InfoInScheduleOPartIInd0X
IRS990EZ/InvestmentIncomeAmt013
IRS990EZ/MadeLoansToFromOfficersInd0false
IRS990EZ/MethodOfAccountingCashInd0X
IRS990EZ/NetAssetsOrFundBalancesBOYAmt091626
IRS990EZ/NetAssetsOrFundBalancesEOYAmt0145020
IRS990EZ/NetAssetsOrFundBalancesGrp/BOYAmt091626
IRS990EZ/NetAssetsOrFundBalancesGrp/EOYAmt0145020
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt01.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt11.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt21.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt31.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt41.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt51.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/AverageHrsPerWkDevotedToPosRt61.00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt00
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt10
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt20
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt30
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt40
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt50
IRS990EZ/OfficerDirectorTrusteeEmplGrp/CompensationAmt60
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm0Mike Pace
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm1Jonathan Cogswell
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm2Stacey Swim
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm3William Conlon
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm4Ralph Bevilacqua
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm5David Teixeira
IRS990EZ/OfficerDirectorTrusteeEmplGrp/PersonNm6Ledia Dilo
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt0President
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt1Vice President
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt2Secretary
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt3Treasurer
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt4Board Member
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt5Board Member
IRS990EZ/OfficerDirectorTrusteeEmplGrp/TitleTxt6Board Member
IRS990EZ/OperateHospitalInd0false
IRS990EZ/Organization501cInd0X
IRS990EZ/OrganizationDissolvedEtcInd0false
IRS990EZ/OrganizationHadUBIInd0false
IRS990EZ/OtherExpensesTotalAmt0131273
IRS990EZ/PartVIHghstPdCntrctProfSrvcTxt0NONE
IRS990EZ/PartVIOfCompOfHghstPdEmplTxt0NONE
IRS990EZ/PoliticalCampaignActyInd0false
IRS990EZ/PrimaryExemptPurposeTxt0To provide contact center professionals opportunities to meet with other professionals to exchange ideas, concerns and thoughts about the vocation.
IRS990EZ/PrintingPublicationsPostageAmt01000
IRS990EZ/ProgramServiceRevenueAmt0185804
IRS990EZ/ProgramSrvcAccomplishmentGrp/DescriptionProgramSrvcAccomTxt0Provided contact center professionals an opportunity to meet with other call center professionals to exchange ideas, concerns and thoughts about the vocation.
IRS990EZ/ProhibitedTaxShelterTransInd0false
IRS990EZ/RelatedOrganizationCtrlEntInd0false
IRS990EZ/ScheduleBNotRequiredInd0X
IRS990EZ/SpecialEventsDirectExpensesAmt00
IRS990EZ/SubjectToProxyTaxInd0false
IRS990EZ/TanningServicesProvidedInd0false
IRS990EZ/TaxImposedOnOrganizationMgrAmt00
IRS990EZ/TaxImposedUnderIRC4911Amt00
IRS990EZ/TaxImposedUnderIRC4912Amt00
IRS990EZ/TaxImposedUnderIRC4955Amt00
IRS990EZ/TaxReimbursedByOrganizationAmt00
IRS990EZ/TotalExpensesAmt0132423
IRS990EZ/TotalRevenueAmt0185817
IRS990EZ/TransactionWithControlEntInd0false
IRS990EZ/TypeOfOrganizationCorpInd0X
IRS990EZ/WebsiteAddressTxt0http://www.neccf.org
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0Advertising and Promotion $5875
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1Office Expenses $7037
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2Travel $2680
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3Insurance $888
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4Facilities and Equipment $80285
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5Outside Contract Services $29453
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6Charitable Contributions $2000
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt7References $1485
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt8Internet $835
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt9Other Cost $461
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt10Telephone $255
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt11Registration Fees $19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Other Expenses.1001
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1Other Expenses.1002
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Other Expenses.1005
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3Other Expenses.1012
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4Other Expenses.1
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5Other Expenses.2
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc6Other Expenses.3
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc7Other Expenses.4
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc8Other Expenses.5
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc9Other Expenses.7
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc10Other Expenses.9
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc11Other Expenses.10
ReturnHeader/AdditionalFilerInformation/TrustedCustomerGrp/AuthenticationAssuranceLevelCd0AAL1
ReturnHeader/AdditionalFilerInformation/TrustedCustomerGrp/FederatedAssuranceLevelCd0FAL1
ReturnHeader/AdditionalFilerInformation/TrustedCustomerGrp/IdentityAssuranceLevelCd0IAL1
ReturnHeader/AdditionalFilerInformation/TrustedCustomerGrp/TrustedCustomerCd02
ReturnHeader/BuildTS02023-04-26 12:10:37Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0William Conlon
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0Treasurer
ReturnHeader/BusinessOfficerGrp/SignatureDt02023-11-13
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0Northeast Contact Center Forum Inc
ReturnHeader/Filer/BusinessNameControlTxt0NORT
ReturnHeader/Filer/EIN0800033802
ReturnHeader/Filer/PhoneNum06172400923
ReturnHeader/Filer/USAddress/AddressLine1Txt0PO Box 613
ReturnHeader/Filer/USAddress/CityNm0Medway
ReturnHeader/Filer/USAddress/StateAbbreviationCd0MA
ReturnHeader/Filer/USAddress/ZIPCd002053
ReturnHeader/IRSResponsiblePrtyInfoCurrInd0true
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0043176574
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0Richardson & Company PC
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt0165 Village Street
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0Medway
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0MA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd002053
ReturnHeader/PreparerPersonGrp/PhoneNum05085336426
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0Steven M Richardson
ReturnHeader/ReturnTs02023-11-13T07:13:28-08:00
ReturnHeader/ReturnTypeCd0990EZ
ReturnHeader/SigningOfficerGrp/PersonFullName/PersonFirstNm0William
ReturnHeader/SigningOfficerGrp/PersonFullName/PersonLastNm0Conlon
ReturnHeader/TaxPeriodBeginDt02022-07-01
ReturnHeader/TaxPeriodEndDt02023-06-30
ReturnHeader/TaxYr02022

Document Assets

No mirrored PDF or thumbnail assets are attached yet.

Peer Organizations

Similar nonprofits based on the same Siviq industry and scale cohort. 501(c)6 • <$500k nonprofits