Civic Intelligence

American Productivity & Quality Center

EIN 74-2094629 • 501(c)3 • Houston, TX

Profile

The mission of the American Productivity & Quality Center (APQC) is to broadly share information with people and organizations around the world to improve productivity and quality by:Discovering, researching and understanding emerging and effective methods of both individual and organizational improvement;Broadly disseminating our research findings through education, publications, online databases, advisory services and other services that can effectively put the information in the hands of as many individuals as possible;Connecting individuals to one another, and with the knowledge, resources and tools they need to successfully manage improvement and change.

123 N Post Oak Lane 3rd FloorHouston, TX 77024

www.apqc.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

47th percentile

0.19x

Higher debt load relative to assets than 47% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Liabilities / Revenue

57th percentile

0.36x

Higher debt load relative to revenue than 57% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Net Margin

65th percentile

11%

Higher net margin than 65% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Top Officer Pay

90th percentile

$733,670

Higher top officer pay than 90% of similar nonprofits.

Top officer pay equals 3.6% of source-year revenue.

501(c)3 • $25M-$50M nonprofits • Source year 2024

Asset Growth

67th percentile

10%

Faster asset growth than 67% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Revenue Growth

54th percentile

9.3%

Faster revenue growth than 54% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2023 to 2024

Assets

Up

$40,147,303

Up $7,673,957 (+24%) from 2022

Liabilities

Up

$7,450,639

Up $1,118,430 (+18%) from 2022

Net Assets

Up

$32,696,664

Up $6,555,527 (+25%) from 2022

Revenue

Up

$20,610,235

Up $886,944 (+4.5%) from 2022

Expenses

Up

$18,319,306

Up $3,323,937 (+22%) from 2022

Net Income

Down

$2,290,929

Down $2,436,993 (-52%) from 2022

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$60M$40M$20M$0Assets 2010: $8,428,136Liabilities 2010: $3,974,595Net Assets 2010: $4,453,5412010Assets 2011: $9,923,623Liabilities 2011: $5,150,023Net Assets 2011: $4,773,6002011Assets 2012: $10,604,334Liabilities 2012: $5,165,821Net Assets 2012: $5,438,5132012Assets 2013: $12,932,958Liabilities 2013: $6,530,074Net Assets 2013: $6,402,8842013Assets 2014: $14,863,456Liabilities 2014: $6,951,988Net Assets 2014: $7,911,4682014Assets 2015: $16,708,559Liabilities 2015: $7,288,825Net Assets 2015: $9,419,7342015Assets 2016: $18,021,496Liabilities 2016: $6,378,120Net Assets 2016: $11,643,3762016Assets 2017: $20,508,457Liabilities 2017: $6,017,224Net Assets 2017: $14,491,2332017Assets 2018: $21,887,166Liabilities 2018: $6,818,314Net Assets 2018: $15,068,8522018Assets 2019: $24,699,435Liabilities 2019: $5,667,348Net Assets 2019: $19,032,0872019Assets 2020: $25,980,707Liabilities 2020: $6,690,852Net Assets 2020: $19,289,8552020Assets 2021: $30,940,165Liabilities 2021: $7,683,119Net Assets 2021: $23,257,0462021Assets 2022: $32,473,346Liabilities 2022: $6,332,209Net Assets 2022: $26,141,1372022Assets 2024: $40,147,303Liabilities 2024: $7,450,639Net Assets 2024: $32,696,6642024

Highlighted filing

2024

Assets$40,147,303
Liabilities$7,450,639
Net Assets$32,696,664

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$30M$20M$10M$0-$10MExpenses 2010: $12,282,4632010Expenses 2011: $12,800,3452011Expenses 2012: $11,562,3822012Revenue 2013: $13,208,362Expenses 2013: $12,243,991Net Income 2013: $964,3712013Revenue 2014: $14,694,985Expenses 2014: $12,983,157Net Income 2014: $1,711,8282014Revenue 2015: $15,553,113Expenses 2015: $13,548,464Net Income 2015: $2,004,6492015Revenue 2016: $15,865,386Expenses 2016: $13,787,912Net Income 2016: $2,077,4742016Revenue 2017: $15,853,867Expenses 2017: $13,567,819Net Income 2017: $2,286,0482017Revenue 2018: $15,172,299Expenses 2018: $13,369,221Net Income 2018: $1,803,0782018Revenue 2019: $16,453,445Expenses 2019: $13,654,167Net Income 2019: $2,799,2782019Revenue 2020: $12,158,683Expenses 2020: $12,302,927Net Income 2020: -$144,2442020Revenue 2021: $18,224,607Expenses 2021: $14,327,006Net Income 2021: $3,897,6012021Revenue 2022: $19,723,291Expenses 2022: $14,995,369Net Income 2022: $4,727,9222022Revenue 2024: $20,610,235Expenses 2024: $18,319,306Net Income 2024: $2,290,9292024

Highlighted filing

2024

Revenue$20,610,235
Expenses$18,319,306
Net Income$2,290,929

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$40.1$7.45$32.7$20.6$18.3$2.29
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$32.5$6.33$26.1$19.7$15.0$4.73
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$30.9$7.68$23.3$18.2$14.3$3.90
2020Facts available. Structured filing facts are available, but richer extracted sections are limited.$26.0$6.69$19.3$12.2$12.3$0.14
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$24.7$5.67$19.0$16.5$13.7$2.80
2018Facts available. Structured filing facts are available, but richer extracted sections are limited.$21.9$6.82$15.1$15.2$13.4$1.80
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$20.5$6.02$14.5$15.9$13.6$2.29
2016XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$18.0$6.38$11.6$15.9$13.8$2.08
2015Detailed filing. Detailed filing data is available for this year.$16.7$7.29$9.42$15.6$13.5$2.00
2014Summary only. Only limited summary data is available for this year.$14.9$6.95$7.91$14.7$13.0$1.71
2013Detailed filing. Detailed filing data is available for this year.$12.9$6.53$6.40$13.2$12.2$0.96
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$10.6$5.17$5.44$11.6
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$9.92$5.15$4.77$12.8
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$8.43$3.97$4.45$12.3
Latest Detailed Filing

The latest 2024 filing currently has linked XML that has not been fully parsed yet. Showing the latest detailed filing from 2022 below.

Jump To
Filing Snapshot
Filing Period
Jan 1, 2022 to Dec 31, 2022
Signed
Nov 15, 2023
Return Version
2022v5.0
Gross Receipts
$21,316,128
Mission and Program Overview

Mission

See Schedule O. The mission of the American Productivity & Quality Center (APQC) is to educate and broadly share information with people and organizations around the world to improve productivity and quality by:- Discovering, researching and understanding emerging and effective methods of both individual and organizational improvement;- Broadly disseminating our research findings through education, publications, online databases, advisory services and other services that can effectively put the information into the hands of as many individuals as possible, and - Connecting individuals to one another with the knowledge, resources and tools they need to successfully manage improvement and change.

To educate people and organizations around the world to improve productivity and quality.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$13,148,348$15,510,133▲ $2,361,785
Investments in Publicly Traded Securities$10,434,780$9,803,919▼ $630,861
Land, Buildings, and Equipment, Net$4,959,163$4,498,164▼ $460,999
Accounts Receivable$1,526,994$1,869,213▲ $342,219
Savings and Temporary Cash Investments$622,534$626,280▲ $3,746
Prepaid Expenses and Deferred Charges$248,346$165,637▼ $82,709
Total Assets$30,940,165$32,473,346▲ $1,533,181
Liabilities
Deferred Revenue$4,782,932$4,965,261▲ $182,329
Accounts Payable and Accrued Expenses$1,603,787$1,366,948▼ $236,839
Other Liabilities$1,296,400$0▼ $1,296,400
Total Liabilities$7,683,119$6,332,209▼ $1,350,910
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$23,257,046$26,141,137▲ $2,884,091
Total Net Assets Fund Balance$23,257,046$26,141,137▲ $2,884,091
Total Liabilities and Net Assets / Fund Balance$30,940,165$32,473,346▲ $1,533,181

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$1,934,058$3,852,125$5,786,183
Other Land Buildings$1,064,687$2,978,556$4,043,243
Equipment$209,419$1,247,725$1,457,144
Land$1,290,000-$1,290,000
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Lisa HigginsPresident & CEOFT$586,956$403,497$990,453
Cathy HillChief Developement OfficerFT$611,761$174,336$786,097
Ashley WhiteHR Executive DirectorFT$309,348$187,196$496,544
Perry WigginsCFO/Secretary/TreasurerFT$317,413$160,315$477,728
Cindy HubertExecutive Director-Client ServicesFT$334,108$48,540$382,648
Amanda SchalyoMarketing Executive DirectorFT$242,749$96,319$339,068
Jeff VarneyAdvisory Services DirectorFT$234,551$55,113$289,664
Christine KelleyMembership DirectorFT$204,647$60,208$264,855
John TesmerIT Executive DirectorFT$146,201$48,887$195,088
Mardi KrenekPractice Lead, EducationFT$125,438$35,187$160,625
Dewey DorsettProject Manager, Advisory ServicesFT$124,630$32,895$157,525
Jonathan KraftOpen Standards Benchmarking ManagerFT$120,347$34,607$154,954
James GillilandEnterprise ArchitectFT$143,126-$143,126
Matthew ZacherProject Manager, Advisory ServicesFT$120,708$7,244$127,952
Carla O'DellExecutive Chair-$77,242-$77,242

Board Members and Trustees

Highest Paid Contractors

ContractorServicesLocationCompensation
PhronesisData Collection333 W River Park Dr, Provo, UT 84604, In$1,408,399
QualtricsSoftware services7900 International Dr Ste 500, Minneapolis, MN 55425, In$141,777
High Beam GlobalData Collection-$140,187
Scholarship AmericaScholarship administration-$108,660
Revenue and Support

Revenue Composition

Contributions and Grants
$1,318,211
Program Service Revenue
$18,009,411
Investment Income
$247,254
Other Revenue
$148,415
Change in Net Assets
$4,727,922

Audited Revenue Reconciliation

Revenue per Audited Statements
$19,924,839
Revenue Not Reported on Financial Statements
$-201,548
Revenue Not Reported on Form 990
$-1,843,831
Other Revenue Adjustments
$-232,094
Total Revenue per Audited Statements
$18,081,008
Total Revenue per Form 990
$19,723,291
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$9,957,912
Other Expenses$4,928,797
Grants and Similar Amounts Paid$108,660
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Current Officers, Directors, Trustees, and Key Employees$3,958,421$636,371-$4,594,792
Other Salaries and Wages$3,420,074$528,912-$3,948,986
Fees for Services Other$2,037,464$131,110-$2,168,574
Depreciation Depletion$736,012$56,150-$792,162
Payroll Taxes$487,349$78,348-$565,697
Information Technology$452,949$75,672-$528,621
Other Employee Benefits$438,713$70,529-$509,242
Occupancy$217,790$212,427-$430,217
Pension Plan Contributions$292,217$46,978-$339,195
Conferences and Meetings$132,748$93,512-$226,260
Travel$115,369$19,011-$134,380
Advertising$113,509$5,259-$118,768
Insurance-$111,051-$111,051
Grants to Domestic Individuals$108,660--$108,660
Fees for Services Legal$96,934$8,279-$105,213
Office Expenses$50,210$32,041-$82,251
Fees for Services Accounting-$42,900-$42,900
Fees for Service Investment Mgmnt Fees-$30,546-$30,546
Other Expenses$12,472$11,234-$23,706
Total Functional Expenses$12,741,469$2,253,900$0$14,995,369

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$15,196,917
Total Expenses per Form 990$14,995,369
Expenses per Audited Statements$14,964,823
Expenses Not Reported on Form 990$232,094
Expenses Not Reported on Financial Statements$30,546
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, line 1A

The Executive Committee is comprised of five (of the 16) board members, and has responsibility for approving Board-level decisions that cannot be made between annual full-board meetings. The Executive Committee is apprised of, and approves, the activities of the Audit, Investment, and Compensation Committees.

Form 990, Part VI, Section B, line 11B

Form 990 is reviewed by the Board Chair, CEO and CFO. A copy of Form 990 is distributed electronically to the Executive and Audit Committees prior to filing with the IRS.

Form 990, Part VI, Section B, line 12C

An acknowledgement is sent to all board members, officers and key personnel annually asking them to affirm that they have 1) received the Conflict of Interest Policy, 2) read and understood the policy, 3) agree to comply with the policy, and 4) disclose any potential conflicts. Any reported conflicts are discussed with the Executive Committee. Anyone who fails to return an acknowledgement may be removed from the board or their office.

Form 990, Part VI, Section B, line 15

The Compensation Committee of the board of directors reviews all compensation of officers and management using third party verifiable data. APQC's HR director subscribes to various local and national compensation data sources. Using these sources, HR performs an analysis of the external data and provides a compensation benchmark report to the committee for each management-level employee using the three standards of like job, like company and like role." Salary bands are created for each employee using actual compensation and a plus/minus 25 percent factor to account for tenure, experience, other duties and any other factors that could impact individual compensation. Five-year averages of individual compensation data are provided to the committee to be able to recognize trends in compensation. Compensation can never exceed the established cap. In 2018, APQC hired two independent professional services firms to perform a compensation study for APQC. This was done for the purpose of supplementing the internal work performed by the HR Director each year. Going forward, APQC will have an independent firm perform a compensation study once every three years to improve the corporate goverance of setting compensation at APQC. A compensation consultant was retained again for the February 2023 Compensation Committee meeting. These compensation comparables are then reviewed by Compensation Committee members in detail. The Committee provides HR with any additional informational requests or questions, then meets to discuss how the data compares to APQC compensation. The Committee approves all compensation including any merit-based increases or changes for each individual. Meeting minutes are kept for all meetings and are approved by all Committee members prior to preservation. This process is also followed for other officers and key employees.

Form 990, Part VI, Section C, line 19

Documents available upon request.

Filing and Contact Details

Filer

Filer Name
American Productivity & Quality Center
EIN
74-2094629
Phone
7136814020
Address
123 N Post Oak Lane 3rd Floor, Houston, TX 77024

Signing Officer

Name
Perry Wiggins
Title
CFO/Treasurer
Phone
7136814020
Signed
2023-11-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Carla O'Dell
Formed
1976
Legal Domicile
De
Voting Board Members
16
Independent Board Members
16
Employees
85
Volunteers
16

Preparer

Firm
Blazek & Vetterling
Address
2900 Weslayan Suite 200, Houston, TX 77027
Preparer
Barbara Murphy
Phone
7134395739
Supplemental Narrative

Additional Explanations

Form 990, Part IX, line 11G

Other fees for services: Program service expenses 2,037,464. Management and general expenses 131,110. Total expenses 2,168,574.

Financial Statement Notes

Part XI, Line 4B - Other Adjustments:

Rental expenses -232,094.

Part XII, Line 2D - Other Adjustments:

Rental expenses 232,094.

Raw XML AppendixShowing 400 of 926 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0Research Projects and Benchmarking: APQC conducts research on what drives high performance inside specific processes that are core to organizational viability and found in both public and private sectors. This includes providing methodologies, know-how, data, infrastructure, oversight and management. As part of its research program, APQC maintains both qualitative and quantitative repositories, question libraries, and taxonomies that are accessed via apqc.org by hundreds of thousands of individuals each year. Continued on Schedule O. In order to provide valid, reliable and trusted quantitative data at no additional cost to our members and the public at large, APQC maintains the Open Standard Benchmarking repository. The repository includes a library of industry process frameworks, maturity models and over 3,600 corresponding performance measures that cover activities and tasks performed in organizations throughout the world. The benchmarking repository houses data provided from over 50,000 organizations making up over 3,600 corresponding performance measures and 4,500,000 data points from which the benchmarks are derived and then provided back out to the public. APQC estimates that its reach within member organizations is over 38 million individuals that have access to and available use of the research findings and services we provide. Participants in this body of research complete detailed data collection instruments; data is then validated, analysis is performed and detailed reports are created reflecting the participating entities' gaps in performance against the data sets and their unique areas of improvement identified in order to reach optimal performance levels. Reporting includes performance gaps, trends, drivers behind high performance, and best practice insights. Reports are provided through Open Standards Benchmarking at no cost to the user and are valued at over $5,000 per report.In order to provide qualitative best practice information, APQC conducts hundreds of research projects annually that are designed to collect best practices and codify performance characteristics of high performing organizations in such a way that they can be shared broadly. The APQC Resource Library includes more than 6,300 content items and grows at a rate of 20% per year, including best practice reports, case studies, white papers, specific process trends and corresponding best practices, metrics, tools and templates.Additional dissemination of APQC's content, including Process Classification Frameworks, Maturity Models and Benchmarks, is done through partnerships with management consulting firms and trade and industry associations. Both management consulting firms and associations have a much broader reach, touching more individuals through their work than APQC is capable of achieving. Through these partnerships APQC is able to provide data to millions of individuals who ultimately apply the data for the purpose of improving in areas such as generating higher productivity, improved quality of products and services and deriving cost savings inside organizations at no additional cost to the end user. Further dissemination is conducted via the publishing of reports, publications, white papers, speaking engagements and web-based events designed to share knowledge broadly.
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IRS990/Form990PartVIISectionAGrp/TitleTxt16Executive Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt17President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt18Chief Developement Officer
IRS990/Form990PartVIISectionAGrp/TitleTxt19CFO/Secretary/Treasurer
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IRS990/Form990PartVIISectionAGrp/TitleTxt22Executive Director-Client Services
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IRS990/Form990PartVIISectionAGrp/TitleTxt25IT Executive Director
IRS990/Form990PartVIISectionAGrp/TitleTxt26Project Manager, Advisory Services
IRS990/Form990PartVIISectionAGrp/TitleTxt27Enterprise Architect
IRS990/Form990PartVIISectionAGrp/TitleTxt28Open Standards Benchmarking Manager
IRS990/Form990PartVIISectionAGrp/TitleTxt29Practice Lead, Education
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IRS990/MissionDesc0See Schedule O. The mission of the American Productivity & Quality Center (APQC) is to educate and broadly share information with people and organizations around the world to improve productivity and quality by:- Discovering, researching and understanding emerging and effective methods of both individual and organizational improvement;- Broadly disseminating our research findings through education, publications, online databases, advisory services and other services that can effectively put the information into the hands of as many individuals as possible, and - Connecting individuals to one another with the knowledge, resources and tools they need to successfully manage improvement and change.
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