Civic Intelligence

Better Business Bureau Inc

990 • Fiscal year 2017 • EIN 74-1116918

Jan 01, 2017 to Dec 31, 2017 • Filed on Jul 30, 2018

Organization ProfileBBB.ORG/AUSTIN

View Organization Page

1805 Rutherford Lane No 100Austin, TX 78754

(512) 445-4748

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

63rd percentile

0.34x

Higher debt load relative to assets than 63% of similar nonprofits.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Source year 2017

Liabilities / Revenue

49th percentile

0.33x

Higher debt load relative to revenue than 49% of similar nonprofits.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Source year 2017

Net Margin

70th percentile

11%

Higher net margin than 70% of similar nonprofits.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Source year 2017

Top Officer Pay

73rd percentile

$530,942

Higher top officer pay than 73% of similar nonprofits.

Top officer pay equals 4.9% of source-year revenue.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Source year 2017

Asset Growth

91st percentile

29%

Faster asset growth than 91% of similar nonprofits.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Annualized from 2016 to 2017

Revenue Growth

23rd percentile

-1.6%

Faster revenue growth than 23% of similar nonprofits.

2017 filings • 501(c)6 • $10M-$25M nonprofits • Annualized from 2016 to 2017

Balance Sheet
Liabilities / Assets63rd percentile

Assets

Up

$10,464,764

Up $2,363,388 (+29%) from 2016

Net Assets

Up

$6,911,378

Up $1,219,356 (+21%) from 2016

Liabilities

Up

$3,553,386

Up $1,144,032 (+47%) from 2016

Revenue And Expenses
Liabilities / Revenue49th percentileNet Margin70th percentile

Revenue

Down

$10,912,655

Down $174,912 (-1.6%) from 2016

Expenses

Up

$9,693,299

Up $1,695,621 (+21%) from 2016

Net Income

Down

$1,219,356

Down $1,870,533 (-61%) from 2016

Historical Trend

Balance Sheet Trend

Asset Growth91st percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$15M$10M$5.0M$0Assets 2010: $2,140,715Liabilities 2010: $765,792Net Assets 2010: $1,374,9232010Assets 2011: $3,090,456Liabilities 2011: $1,206,718Net Assets 2011: $1,883,7382011Assets 2012: $3,076,345Liabilities 2012: $1,111,659Net Assets 2012: $1,964,6862012Assets 2013: $3,367,188Liabilities 2013: $1,096,058Net Assets 2013: $2,271,1302013Assets 2014: $3,400,323Liabilities 2014: $1,030,847Net Assets 2014: $2,369,4762014Assets 2015: $3,566,541Liabilities 2015: $964,409Net Assets 2015: $2,602,1322015Assets 2016: $8,101,376Liabilities 2016: $2,409,354Net Assets 2016: $5,692,0222016Assets 2017: $10,464,764Liabilities 2017: $3,553,386Net Assets 2017: $6,911,3782017Assets 2018: $10,843,118Liabilities 2018: $3,436,904Net Assets 2018: $7,406,2142018Assets 2019: $11,568,128Liabilities 2019: $4,007,172Net Assets 2019: $7,560,9562019Assets 2020: $12,861,805Liabilities 2020: $4,260,117Net Assets 2020: $8,601,6882020Assets 2021: $13,203,011Liabilities 2021: $4,086,598Net Assets 2021: $9,116,4132021Assets 2022: $13,216,408Liabilities 2022: $3,905,895Net Assets 2022: $9,310,5132022Assets 2023: $13,161,261Liabilities 2023: $3,719,787Net Assets 2023: $9,441,4742023Assets 2024: $12,250,974Liabilities 2024: $3,520,732Net Assets 2024: $8,730,2422024

Highlighted filing

2017

Assets$10,464,764
Liabilities$3,553,386
Net Assets$6,911,378
Open 2017 Filing

Operations Trend

Revenue Growth23rd percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$60M$40M$20M$0-$20MExpenses 2010: $4,414,9722010Revenue 2011: $5,666,921Expenses 2011: $5,158,106Net Income 2011: $508,8152011Revenue 2012: $5,935,807Expenses 2012: $5,854,859Net Income 2012: $80,9482012Revenue 2013: $6,251,106Expenses 2013: $5,944,662Net Income 2013: $306,4442013Revenue 2014: $6,091,003Expenses 2014: $5,992,657Net Income 2014: $98,3462014Revenue 2015: $6,705,171Expenses 2015: $6,472,515Net Income 2015: $232,6562015Revenue 2016: $11,087,567Expenses 2016: $7,997,678Net Income 2016: $3,089,8892016Revenue 2017: $10,912,655Expenses 2017: $9,693,299Net Income 2017: $1,219,3562017Revenue 2018: $11,019,448Expenses 2018: $10,524,612Net Income 2018: $494,8362018Revenue 2019: $11,007,478Expenses 2019: $11,323,390Net Income 2019: -$315,9122019Revenue 2020: $40,764,341Expenses 2020: $39,723,609Net Income 2020: $1,040,7322020Revenue 2021: $18,551,696Expenses 2021: $18,036,971Net Income 2021: $514,7252021Revenue 2022: $13,152,329Expenses 2022: $12,958,229Net Income 2022: $194,1002022Revenue 2023: $13,790,175Expenses 2023: $13,659,214Net Income 2023: $130,9612023Revenue 2024: $13,393,714Expenses 2024: $14,104,946Net Income 2024: -$711,2322024

Highlighted filing

2017

Revenue$10,912,655
Expenses$9,693,299
Net Income$1,219,356
Open 2017 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2017 to Dec 31, 2017
Signed
Jul 30, 2018
Return Version
2017v2.3
Gross Receipts
$10,921,620
Mission and Program Overview

Mission

Bbb's mission is to be the leader in advancing marketplace trust. Bbb accomplishes this mission by:- setting standards for marketplace trust- encouraging and supporting best practices by engaging with and educating consumers and businesses- celebrating marketplace role models- calling out and addressing substandard marketplace behavior- creating a community of trustworthy businesses and charities

To be the leader in advancing marketplace trust.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$5,513,503$7,611,498▲ $2,097,995
Savings and Temporary Cash Investments$2,391,855$2,392,100▲ $245
Cash and Non-Interest-Bearing Accounts$190,184$454,861▲ $264,677
Total Assets$8,101,376$10,464,764▲ $2,363,388
Other Assets Total$5,834$6,305▲ $471
Liabilities
Mortgage Notes Payable Secured by Investment Property$2,375,000$3,553,386▲ $1,178,386
Other Liabilities$34,354$0▼ $34,354
Total Liabilities$2,409,354$3,553,386▲ $1,144,032
Net Assets / Fund Balance
Unrestricted Net Assets$5,688,022$6,907,128▲ $1,219,106
Permanently Rstr Net Assets$4,000$4,000→ $0
Temporarily Rstr Net Assets-$250-
Total Net Assets Fund Balance$5,692,022$6,911,378▲ $1,219,356
Total Liabilities and Net Assets / Fund Balance$8,101,376$10,464,764▲ $2,363,388

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$6,173,674$246,988$6,420,662
Equipment$541,495$760,948$1,302,443
Land$896,329-$896,329

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2017$4,000-▲ $1$1$4,000
2016$4,000-▲ $1$1$4,000
2015$4,000-▲ $1$1$4,000
2014$4,000-▲ $1$1$4,000
2013$4,000-▲ $2$2$4,000
Compensation and Service Providers
Top Officer Pay73rd percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Carrie a HurtPresident/CEOFT$305,304$225,638$530,942
Erin DufnerChief Marketing OfficerFT$198,398$49,120$247,518
Tiffen EshpeterChief Operating OfficerFT$160,972$60,813$221,785
Doug WallickSales RepresentativeFT$125,231$6,404$131,635
Josh HaresChief Revenue OfficerFT$125,278$1,941$127,219
Constance FisherSales RepresentativeFT$108,393$5,469$113,862
Paul BaconSales RepresentativeFT$105,860$5,544$111,404
Erik KmiecikSales RepresentativeFT$105,216$5,384$110,600
Damon WestSales RepresentativeFT$102,466$4,531$106,997

Board Members and Trustees

NameTitle
John CarlsonChair
Patti SmithImmediate Past Chair
Mike ChurchVice-chair
Alan CuttingDirector
Bobby HoxworthDirector
Don RacklerDirector
Doug DavidsonDirector
Evan IslamDirector
Glenn NewberryDirector
Jeff EvinsDirector
Josh HobbsDirector
Linda SmithDirector
Monica DavisDirector
Nancy ThompsonDirector
Philip RobinsonDirector
Randy BrunnemannDirector
Rick RavelDirector
Rick ValdezDirector
Susan JonesDirector
Tim PraterDirector
Wade LombardDirector
Walter HinkleDirector
Brian JonesExecutive Committee
Jon EckertExecutive Committee
Tom EastmanExecutive Committee
Angie SinkfieldSecretary
T GettermanTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
TrimbuiltRemodel Of Building 1805 RutherfordPO BOX 80169, Austin, TX 78708-0169$445,544
Revenue and Support

Revenue Composition

Contributions and Grants
$98,069
Program Service Revenue
$10,634,933
Investment Income
$15,910
Other Revenue
$163,743
All Other Contributions
$98,069
Change in Net Assets
$1,219,356

Audited Revenue Reconciliation

Revenue per Audited Statements
$10,912,655
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$73,484
Total Revenue per Audited Statements
$10,986,139
Total Revenue per Form 990
$10,912,655
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$5,256,485
Salaries, Compensation, and Employee Benefits$4,436,814
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$2,327,707
Current Officers, Directors, Trustees, and Key Employees---$1,127,464
Occupancy---$776,555
Office Expenses---$766,622
Other Employee Benefits---$439,036
Payroll Taxes---$398,265
Advertising---$305,019
Information Technology---$231,713
Depreciation Depletion---$190,588
Travel---$145,656
Pension Plan Contributions---$144,342
Fees for Services Accounting---$87,255
Conferences and Meetings---$80,537
Fees for Services Other---$76,876
Fees for Services Legal---$67,302
Insurance---$60,332
Other Expenses---$20,153
Total Functional Expenses$0$0$0$9,693,299

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$9,786,021
Expenses per Audited Statements$9,693,299
Total Expenses per Form 990$9,693,299
Expenses Not Reported on Form 990$92,722
Expenses Not Reported on Financial Statements$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
Yes
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 4

“Bbb made revisions to its bylaws in 2017 including amendments to article iv, section 1; article v, sections 1 and 6; article vi, section 1; article vii, sections 1 and 6; and article x, section 3.”

Form 990, Part VI, Section A, Line 6

“The organization is comprised of non-voting members.”

Form 990, Part VI, Section A, Line 7A

“Bbb sends a ballot of nominees annually to the full membership and the membership elects the board. The annual meeting and director rotation occurs in february.”

Form 990, Part VI, Section B, Line 11B

“Form 990 is presented to the executive committee and then to the full board of directors.”

Form 990, Part VI, Section B, Line 12C

“The bbb conflict of interest policy is included in the bbb employee manual. All employees are required to sign. Supervisors monitor individual employee performance and would treat any conflict of interest violations seriously and in accordance with the severity of the violation up to and including termination. The bbb conflict of interest policy is reviewed at the first full board meeting of each year with the directors. The discussion is led by the ceo and bbb legal counsel and directors must sign the policy annually.”

Form 990, Part VI, Section B, Line 15

“Each december, a compensation consultant reviews comparable earnings of 501(c)(6) leaders and offers information to bbb executive committee members. The size of the budget, staff, and earnings are compared with similar organizations in this part of the country. A salary is determined along with benefits and goals set for the upcoming year which will determine year-end bonus. Monthly updates of goals progress are given to the executive committee. The job descriptions and areas of oversight for bbb chiefs are reviewed and earnings ranges are developed annually.”

Form 990, Part VI, Section C, Line 19

“The organization's governing documents, conflict of interest policy, and financial statements are made available to the public upon written request.”

Filing and Contact Details

Filer

Filer Name
Better Business Bureau Inc of Austin
EIN
74-1116918
Phone
5124454748
Address
1805 RUTHERFORD LANE NO 100, AUSTIN, TX 78754
Doing Business As
Bbb Serving the Heart of Texas

Signing Officer

Name
Carrie a Hurt
Title
President
Phone
5124454748
Signed
2018-07-30
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Carrie a Hurt
Formed
1950
Legal Domicile
TX
Voting Board Members
27
Independent Board Members
27
Employees
122
Volunteers
0

Preparer

Firm
Maxwell Locke & Ritter Llp
Address
401 CONGRESS AVENUE SUITE 1100, AUSTIN, TX 78701-9682
Preparer
Sean Holcomb
Phone
5123703200
Supplemental Narrative

Additional Explanations

FORM 990, PART XII, LINE 2C:

“MODIFIED CASH BASIS”

FORM 990, PART XII, LINE 2C:

“The organization's oversight process and its process for selection of an independent accountant did not change during the tax year.”

Financial Statement Notes

PART V, LINE 4:

“The fund was created so that earnings on the endowment would provide for the hiring and training of interns.”

PART XI, LINE 2D - OTHER ADJUSTMENTS:

“Better business bureau education foundation revenue 73,484.”

PART XII, LINE 2D - OTHER ADJUSTMENTS:

“Better business bureau education foundation expenses 92,722.”

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IRS990/Form990PartVIISectionAGrp/PersonNm5TOM EASTMAN
IRS990/Form990PartVIISectionAGrp/PersonNm6JON ECKERT
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IRS990/Form990PartVIISectionAGrp/PersonNm13BOBBY HOXWORTH
IRS990/Form990PartVIISectionAGrp/PersonNm14EVAN ISLAM
IRS990/Form990PartVIISectionAGrp/PersonNm15SUSAN JONES
IRS990/Form990PartVIISectionAGrp/PersonNm16WADE LOMBARD
IRS990/Form990PartVIISectionAGrp/PersonNm17GLENN NEWBERRY
IRS990/Form990PartVIISectionAGrp/PersonNm18DOUG DAVIDSON
IRS990/Form990PartVIISectionAGrp/PersonNm19TIM PRATER
IRS990/Form990PartVIISectionAGrp/PersonNm20DON RACKLER
IRS990/Form990PartVIISectionAGrp/PersonNm21JOSH HOBBS
IRS990/Form990PartVIISectionAGrp/PersonNm22LINDA SMITH
IRS990/Form990PartVIISectionAGrp/PersonNm23RICK RAVEL
IRS990/Form990PartVIISectionAGrp/PersonNm24PHILIP ROBINSON
IRS990/Form990PartVIISectionAGrp/PersonNm25NANCY THOMPSON
IRS990/Form990PartVIISectionAGrp/PersonNm26RICK VALDEZ
IRS990/Form990PartVIISectionAGrp/PersonNm27CARRIE A HURT
IRS990/Form990PartVIISectionAGrp/PersonNm28ERIN DUFNER
IRS990/Form990PartVIISectionAGrp/PersonNm29TIFFEN ESHPETER
IRS990/Form990PartVIISectionAGrp/PersonNm30JOSH HARES
IRS990/Form990PartVIISectionAGrp/PersonNm31DOUG WALLICK
IRS990/Form990PartVIISectionAGrp/PersonNm32CONSTANCE FISHER
IRS990/Form990PartVIISectionAGrp/PersonNm33PAUL BACON
IRS990/Form990PartVIISectionAGrp/PersonNm34ERIK KMIECIK
IRS990/Form990PartVIISectionAGrp/PersonNm35DAMON WEST
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IRS990/Form990PartVIISectionAGrp/TitleTxt0CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt1VICE-CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt2IMMEDIATE PAST CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt3SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt4TREASURER
IRS990/Form990PartVIISectionAGrp/TitleTxt5EXECUTIVE COMMITTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt6EXECUTIVE COMMITTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt7EXECUTIVE COMMITTEE
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt15DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt21DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt22DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt23DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt24DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt25DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt26DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt27PRESIDENT/CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt28CHIEF MARKETING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt29CHIEF OPERATING OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt30CHIEF REVENUE OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt31SALES REPRESENTATIVE
IRS990/Form990PartVIISectionAGrp/TitleTxt32SALES REPRESENTATIVE
IRS990/Form990PartVIISectionAGrp/TitleTxt33SALES REPRESENTATIVE
IRS990/Form990PartVIISectionAGrp/TitleTxt34SALES REPRESENTATIVE
IRS990/Form990PartVIISectionAGrp/TitleTxt35SALES REPRESENTATIVE
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IRS990/Form990TFiledInd01
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IRS990/FSAuditedInd01
IRS990/FundraisingActivitiesInd00
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IRS990/GrantsToIndividualsInd00
IRS990/GrantsToOrganizationsInd00
IRS990/GrantToRelatedPersonInd00
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IRS990/InsuranceGrp/TotalAmt060332
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IRS990/MinutesOfCommitteesInd01
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IRS990/MissionDesc0BBB'S MISSION IS TO BE THE LEADER IN ADVANCING MARKETPLACE TRUST. BBB ACCOMPLISHES THIS MISSION BY:- SETTING STANDARDS FOR MARKETPLACE TRUST- ENCOURAGING AND SUPPORTING BEST PRACTICES BY ENGAGING WITH AND EDUCATING CONSUMERS AND BUSINESSES- CELEBRATING MARKETPLACE ROLE MODELS- CALLING OUT AND ADDRESSING SUBSTANDARD MARKETPLACE BEHAVIOR- CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES AND CHARITIES
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IRS990/OccupancyGrp/TotalAmt0776555
IRS990/OfficeExpensesGrp/TotalAmt0766622
IRS990/OfficerMailingAddressInd00
IRS990/OperateHospitalInd00
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsSFAS117Ind0X
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Document Assets

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Filings

Displayed year

2017 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$10,464,764
Liabilities
$3,553,386
Net assets
$6,911,378
Revenue
$10,912,655
Expenses
$9,693,299
Net income
$1,219,356
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$12.3$3.52$8.73$13.4$14.1$0.71
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$13.2$3.72$9.44$13.8$13.7$0.13
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$13.2$3.91$9.31$13.2$13.0$0.19
2021Detailed filing. Detailed filing data is available for this year.$13.2$4.09$9.12$18.6$18.0$0.51
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$12.9$4.26$8.60$40.8$39.7$1.04
2019Detailed filing. Detailed filing data is available for this year.$11.6$4.01$7.56$11.0$11.3$0.32
2018Detailed filing. Detailed filing data is available for this year.$10.8$3.44$7.41$11.0$10.5$0.49
2017Detailed filing. Detailed filing data is available for this year.$10.5$3.55$6.91$10.9$9.69$1.22
2016Detailed filing. Detailed filing data is available for this year.$8.10$2.41$5.69$11.1$8.00$3.09
2015Detailed filing. Detailed filing data is available for this year.$3.57$0.96$2.60$6.71$6.47$0.23
2014Detailed filing. Detailed filing data is available for this year.$3.40$1.03$2.37$6.09$5.99$0.10
2013Detailed filing. Detailed filing data is available for this year.$3.37$1.10$2.27$6.25$5.94$0.31
2012Summary only. Only limited summary data is available for this year.$3.08$1.11$1.96$5.94$5.85$0.08
2011Summary only. Only limited summary data is available for this year.$3.09$1.21$1.88$5.67$5.16$0.51
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.14$0.77$1.37$4.41