Civic Intelligence

First Call for Help of Broward Inc

EIN 65-0589294 • 501(c)3 • Fort Lauderdale, FL

View Organization Page

Profile

2-1-1 broward managed 90,389 contacts in fy 2022/2023, including calls, chat sessions, texts, and email requests. There were also 189,760 searches made by people using the online public portal to find help. Callers were provided with crisis/suicide intervention and listening support and were connected with approximately 3,932 health and human service programs across alachua, bradford, broward, dixie, gilchrist, lafayette, levy, marion, - union counties. Confidential, anonymous, multi-lingual services are available to families and individuals 24 hours per day, 365 days per year simply by dialing 2-1-1.

3317 NW 10 Terr Room 403Fort Lauderdale, FL 33309

www.211-broward.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

51st percentile

0.13x

Higher debt load relative to assets than 51% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Liabilities / Revenue

26th percentile

0.04x

Higher debt load relative to revenue than 26% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Net Margin

19th percentile

-11%

Higher net margin than 19% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Top Officer Pay

65th percentile

$168,294

Higher top officer pay than 65% of similar nonprofits.

Top officer pay equals 2.6% of source-year revenue.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Asset Growth

5th percentile

-27%

Faster asset growth than 5% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Revenue Growth

17th percentile

-15%

Faster revenue growth than 17% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets51st percentile

Assets

Down

$2,159,285

Down $805,280 (-27%) from 2024

Liabilities

Down

$284,441

Down $81,773 (-22%) from 2024

Net Assets

Down

$1,874,844

Down $723,507 (-28%) from 2024

Operations
Liabilities / Revenue26th percentileNet Margin19th percentile

Revenue

Down

$6,583,255

Down $1,162,750 (-15%) from 2024

Expenses

Down

$7,306,427

Down $612,155 (-7.7%) from 2024

Net Income

Down

-$723,172

Down $550,595 (-319%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth5th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$4.0M$3.0M$2.0M$1.0M$0Assets 2011: $467,275Liabilities 2011: $70,093Net Assets 2011: $397,1822011Assets 2012: $464,534Liabilities 2012: $82,426Net Assets 2012: $382,1082012Assets 2013: $580,130Liabilities 2013: $55,968Net Assets 2013: $524,1622013Assets 2014: $733,209Liabilities 2014: $84,521Net Assets 2014: $648,6882014Assets 2015: $982,213Liabilities 2015: $93,010Net Assets 2015: $889,2032015Assets 2016: $785,696Liabilities 2016: $155,894Net Assets 2016: $629,8022016Assets 2017: $1,033,835Liabilities 2017: $170,900Net Assets 2017: $862,9352017Assets 2018: $1,115,106Liabilities 2018: $180,562Net Assets 2018: $934,5442018Assets 2019: $1,062,021Liabilities 2019: $147,243Net Assets 2019: $914,7782019Assets 2020: $1,813,871Liabilities 2020: $655,354Net Assets 2020: $1,158,5172020Assets 2021: $1,874,429Liabilities 2021: $210,316Net Assets 2021: $1,664,1132021Assets 2022: $2,009,957Liabilities 2022: $252,196Net Assets 2022: $1,757,7612022Assets 2023: $3,333,698Liabilities 2023: $562,770Net Assets 2023: $2,770,9282023Assets 2024: $2,964,565Liabilities 2024: $366,214Net Assets 2024: $2,598,3512024Assets 2025: $2,159,285Liabilities 2025: $284,441Net Assets 2025: $1,874,8442025

Highlighted filing

2025

Assets$2,159,285
Liabilities$284,441
Net Assets$1,874,844
Open 2025 Filing

Operations Trend

Revenue Growth17th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$10M$5.0M$0-$5.0MRevenue 2011: $1,688,632Expenses 2011: $1,681,743Net Income 2011: $6,8892011Revenue 2012: $1,717,282Expenses 2012: $1,732,356Net Income 2012: -$15,0742012Revenue 2013: $1,941,045Expenses 2013: $1,798,991Net Income 2013: $142,0542013Revenue 2014: $2,135,936Expenses 2014: $2,011,410Net Income 2014: $124,5262014Revenue 2015: $2,519,945Expenses 2015: $2,279,430Net Income 2015: $240,5152015Revenue 2016: $3,285,636Expenses 2016: $3,285,037Net Income 2016: $5992016Revenue 2017: $3,950,703Expenses 2017: $3,717,570Net Income 2017: $233,1332017Revenue 2018: $3,930,436Expenses 2018: $3,858,827Net Income 2018: $71,6092018Revenue 2019: $3,413,963Expenses 2019: $3,433,729Net Income 2019: -$19,7662019Revenue 2020: $3,758,853Expenses 2020: $3,515,114Net Income 2020: $243,7392020Revenue 2021: $4,835,024Expenses 2021: $4,329,428Net Income 2021: $505,5962021Revenue 2022: $5,460,897Expenses 2022: $5,367,249Net Income 2022: $93,6482022Revenue 2023: $8,616,443Expenses 2023: $7,603,276Net Income 2023: $1,013,1672023Revenue 2024: $7,746,005Expenses 2024: $7,918,582Net Income 2024: -$172,5772024Revenue 2025: $6,583,255Expenses 2025: $7,306,427Net Income 2025: -$723,1722025

Highlighted filing

2025

Revenue$6,583,255
Expenses$7,306,427
Net Income-$723,172
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$2,159,285
Liabilities
$284,441
Net assets
$1,874,844
Revenue
$6,583,255
Expenses
$7,306,427
Net income
-$723,172
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.16$0.28$1.87$6.58$7.31$0.72
2024Detailed filing. Detailed filing data is available for this year.$2.96$0.37$2.60$7.75$7.92$0.17
2023Detailed filing. Detailed filing data is available for this year.$3.33$0.56$2.77$8.62$7.60$1.01
2022Detailed filing. Detailed filing data is available for this year.$2.01$0.25$1.76$5.46$5.37$0.09
2021Detailed filing. Detailed filing data is available for this year.$1.87$0.21$1.66$4.84$4.33$0.51
2020Detailed filing. Detailed filing data is available for this year.$1.81$0.66$1.16$3.76$3.52$0.24
2019Detailed filing. Detailed filing data is available for this year.$1.06$0.15$0.91$3.41$3.43$0.02
2018Detailed filing. Detailed filing data is available for this year.$1.12$0.18$0.93$3.93$3.86$0.07
2017Detailed filing. Detailed filing data is available for this year.$1.03$0.17$0.86$3.95$3.72$0.23
2016Detailed filing. Detailed filing data is available for this year.$0.79$0.16$0.63$3.29$3.29$0.00
2015Summary only. Only limited summary data is available for this year.$0.98$0.09$0.89$2.52$2.28$0.24
2014Summary only. Only limited summary data is available for this year.$0.73$0.08$0.65$2.14$2.01$0.12
2013Summary only. Only limited summary data is available for this year.$0.58$0.06$0.52$1.94$1.80$0.14
2012Summary only. Only limited summary data is available for this year.$0.46$0.08$0.38$1.72$1.73$0.02
2011Summary only. Only limited summary data is available for this year.$0.47$0.07$0.40$1.69$1.68$0.01
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Nov 12, 2025
Return Version
2024v5.0
Gross Receipts
$6,583,255
Mission and Program Overview

Mission

2-1-1 broward managed 80,441 contacts in fy 2018/2019, including calls, chat sessions, and email requests. There were also 15,159 searches made by people wo used online public protal to find help. Callers were provided with crisis/suicide intervention and listening support and were connected with approximately 4,000 health and human service programs across broward county. Confidential, anonymous, multi-lingual services are available to families and individuals 24 hours per day, 365 days per year simply by dialing 2-1-1.

2-1-1 broward managed 78,129 contact in fy 2024/2025, including calls, follow-ups, chat sessions, texts, and email requests. There were also 132,033 sarches made by people using the online public portal to find help. Callers were provided with crisis/suicide intervention and listening support and were connected with approximately 2,615 health and human service programs across alachua, bradford, broward, dixie, gilchrist, lafayette, levy, marion, and union counties. Confidential, anonymous, multi-lingual services are available to families and individuals 24 hours per day, 365 days per year, simply by dialing 2-1-1

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$1,877,408$1,249,333▼ $628,075
Accounts Receivable$1,076,576$886,309▼ $190,267
Land, Buildings, and Equipment, Net$7,325$11,525▲ $4,200
Prepaid Expenses and Deferred Charges$3,256$8,733▲ $5,477
Total Assets$2,964,565$2,159,285▼ $805,280
Other Assets Total-$3,385-
Liabilities
Accounts Payable and Accrued Expenses$366,214$281,870▼ $84,344
Deferred Revenue-$2,571-
Total Liabilities$366,214$284,441▼ $81,773
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$2,598,351$1,763,648▼ $834,703
Net Assets With Donor Restrictions-$111,196-
Total Net Assets Fund Balance$2,598,351$1,874,844▼ $723,507
Total Liabilities and Net Assets / Fund Balance$2,964,565$2,159,285▼ $805,280
Compensation and Service Providers
Top Officer Pay65th percentile

Employees

NameTitleFull / Part TimeBaseTotal
Sheila J SmithPresident/ceFT$168,294$168,294
Sheila J SmithPresident/CEO-$168,294$168,294
Francisco IsazaChief OperatFT$118,997$118,997
Louisa MorrisChief FinancFT$115,516$115,516
William SpencerChief SocialFT$111,447$111,447

Board Members and Trustees

NameTitle
Bob BirdsongDirector
Brett FriedmanDirector
Dr Jamonica RolleDirector
Elice MartinezDirector
Jeffrey BrandstaetterDirector
Kate GoldmanDirector
Kathy SalernoDirector
Kavita ChanneDirector
Kip Hunter-epsteinDirector
Leon MinkDirector
Linda NeversonDirector
Marc InfanteDirector
Mlissa HymanDirector
Pamela DaltonDirector
Renea PetersonDirector
Veronica JimemezDirector
Yvette BirdsongDirector
Revenue and Support

Revenue Composition

Contributions and Grants
$6,503,715
Program Service Revenue
$0
Investment Income
$39,142
Other Revenue
$40,398
Change in Net Assets
$-723,172

Audited Revenue Reconciliation

Revenue per Audited Statements
$6,583,255
Total Revenue per Audited Statements
$6,583,255
Total Revenue per Form 990
$6,583,255
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$5,242,168
Other Expenses$2,064,259
Total Fundraising Expense$331,712
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$4,062,479$158,151$121,256$4,341,886
Other Employee Benefits$546,126$15,419$11,678$573,223
Fees for Services Other$333,280$85,217$31,486$449,983
Payroll Taxes$305,632$12,129$9,298$327,059
Occupancy$163,530$38,342$8,414$210,286
Office Expenses$38,153$12,319$766$51,238
Insurance$31,610$996$1,991$34,597
Conferences and Meetings$15,642$401-$16,043
Travel$11,224$1,314$43$12,581
Depreciation Depletion$5,664--$5,664
Other Expenses$3,687$744$500$4,931
Total Functional Expenses$6,644,555$330,160$331,712$7,306,427

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$7,306,427
Total Expenses per Audited Statements$7,306,427
Total Expenses per Form 990$7,306,427
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“Organization's process to review form 990. The finance committee, president/ceo and chief financial & hr officer will review a draft copy of form 990 and any questions or concerns will be directed to the auditors. The finance committee will present the form 990 to the board for final approval”

Form 990, Page 6, Part VI, Line 12C

“Directors, managers and board sign conflict of interest policies annually”

Form 990, Page 6, Part VI, Line 15A

“The board meets to approve an annual budget which includes salary adjustments and bonuses for all staff. Comparative salary information is reviewed during preparation of the employee compensation budget.”

Form 990, Page 6, Part VI, Line 15B

“The board meets to approve an annual budget, which includes merit increases and bonuses for all staff. Comparative salary information is reviewed during the preparation of the employee compensation budget.”

Form 990, Page 6, Part VI, Line 19

“Available online, upon request and posted on notice board at office”

Filing and Contact Details

Filer

Filer Name
First Call for Help of Broward Inc
EIN
65-0589294
Phone
9543900493
Address
3317 NW 10 TERR ROOM 403, FORT LAUDERDALE, FL 33309

Signing Officer

Name
Sheila J Smith
Title
President/CEO
Phone
9543900493
Signed
2025-11-12
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Sheila J Smith
Formed
1995
Legal Domicile
Fl
Voting Board Members
20
Independent Board Members
20
Employees
82
Volunteers
1

Preparer

Firm
Jacobs Nones & Company Cpas Llp
Address
6401 SW 87TH AVE SUITE 115, MIAMI, FL 33173-2520
Preparer
Kenneth Rosa CPA
Phone
3052741200
Supplemental Narrative

Additional Explanations

Form 990, Page 5, Part V, Line 3B

“Did not have unrelated business income of more than 1000”

Form 990, Part XI, Line 9

“-335 there was an error in calculating the depreciation on the audited report. It was immaterial”

Raw XML AppendixShowing 400 of 472 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc02-1-1 BROWARD MANAGED 78,129 CONTACT IN FY 2024/2025, INCLUDING CALLS, FOLLOW-UPS, CHAT SESSIONS, TEXTS, AND EMAIL REQUESTS. THERE WERE ALSO 132,033 SARCHES MADE BY PEOPLE USING THE ONLINE PUBLIC PORTAL TO FIND HELP. CALLERS WERE PROVIDED WITH CRISIS/SUICIDE INTERVENTION AND LISTENING SUPPORT AND WERE CONNECTED WITH APPROXIMATELY 2,615 HEALTH AND HUMAN SERVICE PROGRAMS ACROSS ALACHUA, BRADFORD, BROWARD, DIXIE, GILCHRIST, LAFAYETTE, LEVY, MARION, AND UNION COUNTIES. CONFIDENTIAL, ANONYMOUS, MULTI-LINGUAL SERVICES ARE AVAILABLE TO FAMILIES AND INDIVIDUALS 24 HOURS PER DAY, 365 DAYS PER YEAR, SIMPLY BY DIALING 2-1-1
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IRS990/Desc02-1-1 BROWARD ANSWERED 78,129 CONTACTS FROM PEOPLE IN NEED AND CONNECTED THEM WITH THE PROGRAMS AND SERVICES THROUGHOUT ALACHUA, BRADFORD, BROWARD, DIXIE, GILCHRIST, LAFAYETTE, LEVY, MARION, - UNION COUNTIES THAT COULD HELP THEM. IN ADDITION 211 HELPLINE COUNSELORS CONNECTED PARTICIPANTS TO CRISIS, HEALTH, AND HUMAN SERVICES BY PROVIDING 168,757 REFERRALS TO RESOURCES IN OUR COMMUNITY. 211 CONDUCTED NEEDS ASSESSMENTS THAT TACKLED COMPLEX ISSUES, SUCH AS MENTAL HEALTH & WELLNESS, SUICIDE AND BASIC NEEDS. COMPREHENSIVE NEEDS ASSESSMENTS ADDRESSED 152081 NEEDS OF PARTICIPANTS.
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IRS990/Form990PartVIISectionAGrp/PersonNm1FRANCISCO ISAZA
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IRS990/Form990PartVIISectionAGrp/PersonNm20KATHY SALERNO
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IRS990/Form990PartVIISectionAGrp/TitleTxt0PRESIDENT/CE
IRS990/Form990PartVIISectionAGrp/TitleTxt1CHIEF OPERAT
IRS990/Form990PartVIISectionAGrp/TitleTxt2CHIEF FINANC
IRS990/Form990PartVIISectionAGrp/TitleTxt3CHIEF SOCIAL
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt7DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt8DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt9DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt12DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt13DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt14DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt15DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt16DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt17DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt18DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt19DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt20DIRECTOR
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IRS990/MissionDesc02-1-1 BROWARD IS THE LIVE, 24-HOUR COMPREHENSIVE HELPLINE, PROVIDING ALL PEOPLE WITH CRISIS, HEALTH AND HUMAN SWEVICES SUPPORTS AND CONNECTING THEM TO RESOURCES IN OUR COMMUNITY
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0DID NOT HAVE UNRELATED BUSINESS INCOME OF MORE THAN 1000
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1ORGANIZATION'S PROCESS TO REVIEW FORM 990. THE FINANCE COMMITTEE, PRESIDENT/CEO AND CHIEF FINANCIAL & HR OFFICER WILL REVIEW A DRAFT COPY OF FORM 990 AND ANY QUESTIONS OR CONCERNS WILL BE DIRECTED TO THE AUDITORS. THE FINANCE COMMITTEE WILL PRESENT THE FORM 990 TO THE BOARD FOR FINAL APPROVAL
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2DIRECTORS, MANAGERS AND BOARD SIGN CONFLICT OF INTEREST POLICIES ANNUALLY
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3THE BOARD MEETS TO APPROVE AN ANNUAL BUDGET WHICH INCLUDES SALARY ADJUSTMENTS AND BONUSES FOR ALL STAFF. COMPARATIVE SALARY INFORMATION IS REVIEWED DURING PREPARATION OF THE EMPLOYEE COMPENSATION BUDGET.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4THE BOARD MEETS TO APPROVE AN ANNUAL BUDGET, WHICH INCLUDES MERIT INCREASES AND BONUSES FOR ALL STAFF. COMPARATIVE SALARY INFORMATION IS REVIEWED DURING THE PREPARATION OF THE EMPLOYEE COMPENSATION BUDGET.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5AVAILABLE ONLINE, UPON REQUEST AND POSTED ON NOTICE BOARD AT OFFICE
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6-335 THERE WAS AN ERROR IN CALCULATING THE DEPRECIATION ON THE AUDITED REPORT. IT WAS IMMATERIAL
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990, PAGE 5, PART V, LINE 3B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PAGE 6, PART VI, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PAGE 6, PART VI, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4FORM 990, PAGE 6, PART VI, LINE 15B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5FORM 990, PAGE 6, PART VI, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc6FORM 990, PART XI, LINE 9
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