Civic Intelligence

Contact Helpline USA Inc

990 • Fiscal year 2016 • EIN 62-0912261

Jan 01, 2016 to Dec 31, 2016 • Filed on Aug 15, 2017

Organization ProfileWWW.CONTACTLISTENS.ORG

View Organization Page

PO Box 4641Oak Ridge, TN 37831-4641

(865) 312-7450

Siviq Scores

Scores are not available for this record yet.

Balance Sheet

Assets

Flat

$17,165

Flat from 2016

Net Assets

Flat

$16,631

Flat from 2016

Liabilities

Flat

$534

Flat from 2016

Revenue And Expenses

Revenue

Flat

$60,803

Flat from 2016

Expenses

Flat

$71,134

Flat from 2016

Net Income

Flat

-$10,331

Flat from 2016

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$6.0M$4.0M$2.0M$0Assets 2011: $913Liabilities 2011: $0Net Assets 2011: $9132011Assets 2012: $14,991Liabilities 2012: $0Net Assets 2012: $14,9912012Assets 2013: $14,624Liabilities 2013: $0Net Assets 2013: $14,6242013Assets 2014: $25,195Liabilities 2014: $0Net Assets 2014: $25,1952014Assets 2015: $26,962Liabilities 2015: $0Net Assets 2015: $26,9622015Assets 2016: $17,165Liabilities 2016: $534Net Assets 2016: $16,6312016Assets 2016: $17,165Liabilities 2016: $534Net Assets 2016: $16,6312016Assets 2017: $40,680Liabilities 2017: $0Net Assets 2017: $40,6802017Assets 2018: $17,517Liabilities 2018: $0Net Assets 2018: $17,5172018Assets 2019: $7,800Liabilities 2019: $1,093Net Assets 2019: $6,7072019Assets 2020: $75,811Liabilities 2020: $25,412Net Assets 2020: $50,3992020Assets 2021: $125,823Liabilities 2021: $28,704Net Assets 2021: $97,1192021Assets 2022: $2,754,588Liabilities 2022: $29,151Net Assets 2022: $2,725,4372022Assets 2023: $3,116,013Liabilities 2023: $6,948Net Assets 2023: $3,109,0652023Assets 2024: $4,449,976Liabilities 2024: $254,344Net Assets 2024: $4,195,6322024

Highlighted filing

2016

Assets$17,165
Liabilities$534
Net Assets$16,631
Open 2016 Filing

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$8.0M$6.0M$4.0M$2.0M$0-$2.0MRevenue 2011: $77,198Expenses 2011: $85,383Net Income 2011: -$8,1852011Revenue 2012: $76,381Expenses 2012: $60,418Net Income 2012: $15,9632012Revenue 2013: $68,275Expenses 2013: $68,752Net Income 2013: -$4772013Revenue 2014: $81,276Expenses 2014: $77,908Net Income 2014: $3,3682014Revenue 2015: $58,042Expenses 2015: $56,275Net Income 2015: $1,7672015Revenue 2016: $60,803Expenses 2016: $71,134Net Income 2016: -$10,3312016Revenue 2016: $60,803Expenses 2016: $71,134Net Income 2016: -$10,3312016Revenue 2017: $91,427Expenses 2017: $67,379Net Income 2017: $24,0482017Revenue 2018: $65,036Expenses 2018: $88,194Net Income 2018: -$23,1582018Revenue 2019: $87,252Expenses 2019: $98,062Net Income 2019: -$10,8102019Revenue 2020: $206,312Expenses 2020: $162,620Net Income 2020: $43,6922020Revenue 2021: $386,469Expenses 2021: $339,749Net Income 2021: $46,7202021Revenue 2022: $3,246,438Expenses 2022: $618,120Net Income 2022: $2,628,3182022Revenue 2023: $3,275,651Expenses 2023: $2,892,023Net Income 2023: $383,6282023Revenue 2024: $6,207,838Expenses 2024: $6,351,486Net Income 2024: -$143,6482024

Highlighted filing

2016

Revenue$60,803
Expenses$71,134
Net Income-$10,331
Open 2016 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2016 to Dec 31, 2016
Signed
Aug 15, 2017
Return Version
2016v3.0
Gross Receipts
$65,113
Mission and Program Overview

Mission

The mission of contact helpline is to provide free, confidential critical support by trained volunteer listeners for people in crisis or need. Daily telephone welfare-check service for the elderly, handicapped, and those living alone.

Provides free, confidential critical support by trained volunteer listeners for people in crisis or need. Daily telephone welfare-check service for the elderly, handicapped, and those living alone. Provide referrals to appropriate social service agencies. Provide active listening training.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$21,085$11,766▼ $9,319
Land, Buildings, and Equipment, Net$783$305▼ $478
Total Assets$26,962$17,165▼ $9,797
Other Assets Total$5,094$5,094→ $0
Liabilities
Other Liabilities$0$534▲ $534
Total Liabilities$0$534▲ $534
Net Assets / Fund Balance
Unrestricted Net Assets$21,868$11,537▼ $10,331
Permanently Rstr Net Assets$5,094$5,094→ $0
Total Net Assets Fund Balance$26,962$16,631▼ $10,331
Total Liabilities and Net Assets / Fund Balance$26,962$17,165▼ $9,797

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$305$23,005$23,310
Other Assets Org$5,094--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseTotal
W Bruce MarshallExecutive DirectorFT$31,000$31,000

Board Members and Trustees

NameTitle
Valerie HansenPresident & Acting Treasur
Robert CunninghamVice-president
Bill MoehlBoard Member
Chris ElledgeBoard Member
David KeimBoard Member
Helen MortonBoard Member
Jane GrossbeckBoard Member
Kathy OlsenBoard Member
Kelly CallisonBoard Member
Lashanda MillerBoard Member
Liz ClaryBoard Member
Mary JinksBoard Member
Matt Shafer-powellBoard Member
Vicki McdanielBoard Member
Rachel LokitzSecretary
Revenue and Support

Revenue Composition

Contributions and Grants
$47,679
Program Service Revenue
$0
Investment Income
$10
Other Revenue
$13,114
All Other Contributions
$33,496
Change in Net Assets
$-10,331
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$43,374
Other Expenses$27,760
Total Fundraising Expense$2,725
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Current Officers, Directors, Trustees, and Key Employees$38,631$1,240$620$40,491
Occupancy$5,621$239$120$5,980
Insurance$3,603$153$77$3,833
Information Technology$3,204$136$69$3,409
Office Expenses$3,027$129$64$3,220
Payroll Taxes$2,710$115$58$2,883
Travel$2,125$90$46$2,261
Advertising$1,000-$1,214$2,214
Fees for Services Other-$570-$570
Depreciation Depletion$450$19$10$479
Other Expenses$188$8$4$200
Total Functional Expenses$65,503$2,906$2,725$71,134
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Gross Income$15,872
Fundraising Direct Expenses$4,310
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Annual Fund Raiser$15,872$15,872$4,310$11,562
Total Events$15,872$15,872$4,310$11,562
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Payroll Tax Liabilities$534
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“A copy of the 990 will be made available to the board of directors for review via email and at the july board meeting.”

Form 990, Part VI, Section B, Line 12C

“Our policy provides for periodic review.”

Form 990, Part VI, Section C, Line 19

“The organization's financial records and governing documents are available upon request. Monthly financial reports are distributed to the organization's board.”

Filing and Contact Details

Filer

Filer Name
Contact Helpline Inc
EIN
62-0912261
Phone
8653127450
Address
PO BOX 4641, OAK RIDGE, TN 37831-4641
Doing Business As
Contact Care Line Inc

Signing Officer

Name
Bruce Marshall
Title
Exec Director
Phone
8653127450
Signed
2017-08-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Bruce Marshall
Formed
1973
Legal Domicile
Tn
Voting Board Members
16
Independent Board Members
16
Employees
0
Volunteers
0

Preparer

Firm
Wlc Certified Public Accountants Pc
Address
PO BOX 6274, OAK RIDGE, TN 37831
Preparer
David W Carr
Phone
8654822457
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IRS990/MissionDesc0THE MISSION OF CONTACT HELPLINE IS TO PROVIDE FREE, CONFIDENTIAL CRITICAL SUPPORT BY TRAINED VOLUNTEER LISTENERS FOR PEOPLE IN CRISIS OR NEED. DAILY TELEPHONE WELFARE-CHECK SERVICE FOR THE ELDERLY, HANDICAPPED, AND THOSE LIVING ALONE.
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IRS990/OtherExpensesGrp/FundraisingAmt34
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt0180
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt127
IRS990/OtherExpensesGrp/ManagementAndGeneralAmt28
IRS990/OtherExpensesGrp/ProgramServicesAmt04240
IRS990/OtherExpensesGrp/ProgramServicesAmt1625
IRS990/OtherExpensesGrp/ProgramServicesAmt279
IRS990/OtherExpensesGrp/ProgramServicesAmt3188
IRS990/OtherExpensesGrp/TotalAmt04511
IRS990/OtherExpensesGrp/TotalAmt1665
IRS990/OtherExpensesGrp/TotalAmt2418
IRS990/OtherExpensesGrp/TotalAmt3200
IRS990/OtherLiabilitiesGrp/BOYAmt00
IRS990/OtherLiabilitiesGrp/EOYAmt0534
IRS990/OtherRevenueMiscGrp/BusinessCd0611430
IRS990/OtherRevenueMiscGrp/Desc0TRAINING FEES
IRS990/OtherRevenueMiscGrp/RelatedOrExemptFuncIncomeAmt01552
IRS990/OtherRevenueMiscGrp/TotalRevenueColumnAmt01552
IRS990/OtherRevenueTotalAmt01552
IRS990/OtherWebsiteInd0X
IRS990/PartialLiquidationInd00
IRS990/PayrollTaxesGrp/FundraisingAmt058
IRS990/PayrollTaxesGrp/ManagementAndGeneralAmt0115
IRS990/PayrollTaxesGrp/ProgramServicesAmt02710
IRS990/PayrollTaxesGrp/TotalAmt02883
IRS990/PermanentlyRstrNetAssetsGrp/BOYAmt05094
IRS990/PermanentlyRstrNetAssetsGrp/EOYAmt05094
IRS990/PoliticalCampaignActyInd00
IRS990/PrincipalOfficerNm0BRUCE MARSHALL
IRS990/ProfessionalFundraisingInd00
IRS990/ProgSrvcAccomActy2Grp/Desc0THE CONTACT TRAINED VOLUNTEER TELEPHONE WORKERS MADE DAILY PHONE CALLS TO SENIOR CITIZENS, HANDICAPPED PERSONS AND THOSE LIVING ALONE TO PROVIDE THEM WITH SOCIAL CONTACT, REMINDERS, AND TO CHECK ON THEIR WELL-BEING. EMERGENCY MEASURES ARE TAKEN IF CONTACT IS NOT MADE. ACCOUNTS FOR APPROXIMATELY 30% OF PROGRAM SERVICE EXPENSE
IRS990/ProgSrvcAccomActy2Grp/ExpenseAmt019651
IRS990/ProgSrvcAccomActy3Grp/Desc0CONTACT PROVIDES AN INTENSIVE "HOW TO ACTIVELY LISTEN" TRAINING PROGRAM AT LEAST TWICE A YEAR TO THE COMMUNITY. THE TRAINING CONSISTS OF TWENTY HOURS OF INSTRUCTION AND PRACTICE COVERING TOPICS SUCH AS GRIEF, DEPRESSION, SEXUAL ASSAULT, DOMESTIC VIOLENCE, SUICIDE, AND SUBSTANCE ABUSE.ACCOUNTS FOR APPROXIMATELY 10% OF PROGRAM SERVICE EXPENSE.
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt06550
IRS990/ProgSrvcAccomActy3Grp/RevenueAmt01552
IRS990/ProhibitedTaxShelterTransInd00
IRS990/PYBenefitsPaidToMembersAmt00
IRS990/PYContributionsGrantsAmt046288
IRS990/PYExcessBenefitTransInd00
IRS990/PYGrantsAndSimilarPaidAmt00
IRS990/PYInvestmentIncomeAmt05
IRS990/PYOtherExpensesAmt025382
IRS990/PYOtherRevenueAmt010499
IRS990/PYProgramServiceRevenueAmt01250
IRS990/PYRevenuesLessExpensesAmt01767
IRS990/PYSalariesCompEmpBnftPaidAmt030893
IRS990/PYTotalExpensesAmt056275
IRS990/PYTotalProfFndrsngExpnsAmt00
IRS990/PYTotalRevenueAmt058042
IRS990/QuidProQuoContributionsInd00
IRS990/ReconcilationRevenueExpnssAmt0-10331
IRS990/RegularMonitoringEnfrcInd01
IRS990/RelatedEntityInd00
IRS990/RelatedOrganizationCtrlEntInd00
IRS990/ReportInvestmentsOtherSecInd00
IRS990/ReportLandBuildingEquipmentInd01
IRS990/ReportOtherAssetsInd01
IRS990/ReportOtherLiabilitiesInd01
IRS990/ReportProgramRelatedInvstInd00
IRS990ScheduleA/AmountsRcvdDsqlfyPersonGrp/TotalAmt00
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearAmt041905
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus1YearAmt050763
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus2YearsAmt081276
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus3YearsAmt068271
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus4YearsAmt076381
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/TotalAmt0318596
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearAmt05
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus1YearAmt05
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus2YearsAmt03
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus3YearsAmt04
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus4YearsAmt03
IRS990ScheduleA/GrossInvestmentIncome509Grp/TotalAmt020
IRS990ScheduleA/GrossReceiptsAdmissionsGrp/CurrentTaxYearAmt04383
IRS990ScheduleA/GrossReceiptsAdmissionsGrp/CurrentTaxYearMinus1YearAmt03600
IRS990ScheduleA/GrossReceiptsAdmissionsGrp/TotalAmt07983
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearAmt05
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus1YearAmt05
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus2YearsAmt03
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus3YearsAmt04
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus4YearsAmt03
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/TotalAmt020
IRS990ScheduleA/InvestmentIncomeCYPct00.00010
IRS990ScheduleA/InvestmentIncomePYPct00.00010
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/CurrentTaxYearAmt01250
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/CurrentTaxYearMinus2YearsAmt02628
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/CurrentTaxYearMinus3YearsAmt05436
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/CurrentTaxYearMinus4YearsAmt02805
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/TotalAmt012119
IRS990ScheduleA/PubliclySupportedOrg509a2Ind0X
IRS990ScheduleA/PublicSupportCY509Pct00.96420
IRS990ScheduleA/PublicSupportPY509Pct00.96320
IRS990ScheduleA/PublicSupportTotal509Amt0326579
IRS990ScheduleA/SubstAndDsqlfyPrsnsTotGrp/TotalAmt00
IRS990ScheduleA/SubstantialContributorsAmtGrp/TotalAmt00
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY509Ind0X
IRS990ScheduleA/Total509Grp/CurrentTaxYearAmt046288
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus1YearAmt054363
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus2YearsAmt081276
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus3YearsAmt068271
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus4YearsAmt076381
IRS990ScheduleA/Total509Grp/TotalAmt0326579
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearAmt047543
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus1YearAmt054368
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus2YearsAmt083907
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus3YearsAmt073711
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus4YearsAmt079189
IRS990ScheduleA/TotalSupportCalendarYearGrp/TotalAmt0338718
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/State0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd01
IRS990ScheduleD/EquipmentGrp/BookValueAmt0305
IRS990ScheduleD/EquipmentGrp/DepreciationAmt023005
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt023310
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt05094
IRS990ScheduleD/OtherAssetsOrgGrp/Desc0EAST TN FOUNDATION FUND
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt0534
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0PAYROLL TAX LIABILITIES
IRS990ScheduleD/TotalBookValueLandBuildingsAmt0305
IRS990ScheduleD/TotalBookValueOtherAssetsAmt05094
IRS990ScheduleD/TotalLiabilityAmt0534
IRS990ScheduleG/FundraisingEventInformationGrp/DirectExpenseSummaryEventsAmt04310
IRS990ScheduleG/FundraisingEventInformationGrp/Event1Nm0ANNUAL FUND RAISER
IRS990ScheduleG/FundraisingEventInformationGrp/GrossReceiptsEvent1Amt015872
IRS990ScheduleG/FundraisingEventInformationGrp/GrossReceiptsTotalAmt015872
IRS990ScheduleG/FundraisingEventInformationGrp/GrossRevenueEvent1Amt015872
IRS990ScheduleG/FundraisingEventInformationGrp/GrossRevenueTotalEventsAmt015872
IRS990ScheduleG/FundraisingEventInformationGrp/NetIncomeSummaryAmt011562
IRS990ScheduleG/FundraisingEventInformationGrp/OthDirectExpnssTotalEventsAmt04310
IRS990ScheduleG/FundraisingEventInformationGrp/OtherDirectExpensesEvent1Amt04310

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Filings

Displayed year

2016 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$17,165
Liabilities
$534
Net assets
$16,631
Revenue
$60,803
Expenses
$71,134
Net income
-$10,331
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.45$0.25$4.20$6.21$6.35$0.14
2023Detailed filing. Detailed filing data is available for this year.$3.12$0.01$3.11$3.28$2.89$0.38
2022Detailed filing. Detailed filing data is available for this year.$2.75$0.03$2.73$3.25$0.62$2.63
2021Detailed filing. Detailed filing data is available for this year.$0.13$0.03$0.10$0.39$0.34$0.05
2020Detailed filing. Detailed filing data is available for this year.$0.08$0.03$0.05$0.21$0.16$0.04
2019Detailed filing. Detailed filing data is available for this year.$0.01$0.00$0.01$0.09$0.10$0.01
2018Detailed filing. Detailed filing data is available for this year.$0.02$0.00$0.02$0.07$0.09$0.02
2017Detailed filing. Detailed filing data is available for this year.$0.04$0.00$0.04$0.09$0.07$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.02$0.00$0.02$0.06$0.07$0.01
2016Detailed filing. Detailed filing data is available for this year.$0.02$0.00$0.02$0.06$0.07$0.01
2015Detailed filing. Detailed filing data is available for this year.$0.03$0.00$0.03$0.06$0.06$0.00
2014Summary only. Only limited summary data is available for this year.$0.03$0.00$0.03$0.08$0.08$0.00
2013Summary only. Only limited summary data is available for this year.$0.01$0.00$0.01$0.07$0.07$0.00
2012Summary only. Only limited summary data is available for this year.$0.01$0.00$0.01$0.08$0.06$0.02
2011Summary only. Only limited summary data is available for this year.$0.00$0.00$0.00$0.08$0.09$0.01