Civic Intelligence

Contact Helpline Inc

EIN 62-0912261 • 501(c)3 • Knoxville, TN

Profile

Provides free and compassionate emotional support to people in suicidal crisis or emotional distress through confidential telephone, internet chat and text services.

318 North Gay Street STE 100Knoxville, TN 37917

www.contactlistens.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

38th percentile

0.06x

Higher debt load relative to assets than 38% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Liabilities / Revenue

25th percentile

0.04x

Higher debt load relative to revenue than 25% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Net Margin

31st percentile

-2.3%

Higher net margin than 31% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

84th percentile

27%

Faster asset growth than 84% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2024

Revenue Growth

82nd percentile

38%

Faster revenue growth than 82% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2022 to 2024

Assets

Up

$4,449,976

Up $1,333,963 (+43%) from 2023

Liabilities

Up

$254,344

Up $247,396 (+3561%) from 2023

Net Assets

Up

$4,195,632

Up $1,086,567 (+35%) from 2023

Revenue

Up

$6,207,838

Up $2,932,187 (+90%) from 2023

Expenses

Up

$6,351,486

Up $3,459,463 (+120%) from 2023

Net Income

Down

-$143,648

Down $527,276 (-137%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2011: $913Liabilities 2011: $0Net Assets 2011: $9132011Assets 2012: $14,991Liabilities 2012: $0Net Assets 2012: $14,9912012Assets 2013: $14,624Liabilities 2013: $0Net Assets 2013: $14,6242013Assets 2014: $25,195Liabilities 2014: $0Net Assets 2014: $25,1952014Assets 2015: $26,962Liabilities 2015: $0Net Assets 2015: $26,9622015Assets 2016: $17,165Liabilities 2016: $534Net Assets 2016: $16,6312016Assets 2017: $40,680Liabilities 2017: $0Net Assets 2017: $40,6802017Assets 2018: $17,517Liabilities 2018: $0Net Assets 2018: $17,5172018Assets 2019: $7,800Liabilities 2019: $1,093Net Assets 2019: $6,7072019Assets 2020: $75,811Liabilities 2020: $25,412Net Assets 2020: $50,3992020Assets 2021: $125,823Liabilities 2021: $28,704Net Assets 2021: $97,1192021Assets 2022: $2,754,588Liabilities 2022: $29,151Net Assets 2022: $2,725,4372022Assets 2023: $3,116,013Liabilities 2023: $6,948Net Assets 2023: $3,109,0652023Assets 2024: $4,449,976Liabilities 2024: $254,344Net Assets 2024: $4,195,6322024

Highlighted filing

2024

Assets$4,449,976
Liabilities$254,344
Net Assets$4,195,632

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$8.0M$6.0M$4.0M$2.0M$0-$2.0MRevenue 2011: $77,198Expenses 2011: $85,383Net Income 2011: -$8,1852011Revenue 2012: $76,381Expenses 2012: $60,418Net Income 2012: $15,9632012Revenue 2013: $68,275Expenses 2013: $68,752Net Income 2013: -$4772013Revenue 2014: $81,276Expenses 2014: $77,908Net Income 2014: $3,3682014Revenue 2015: $58,042Expenses 2015: $56,275Net Income 2015: $1,7672015Revenue 2016: $60,803Expenses 2016: $71,134Net Income 2016: -$10,3312016Revenue 2017: $91,427Expenses 2017: $67,379Net Income 2017: $24,0482017Revenue 2018: $65,036Expenses 2018: $88,194Net Income 2018: -$23,1582018Revenue 2019: $87,252Expenses 2019: $98,062Net Income 2019: -$10,8102019Revenue 2020: $206,312Expenses 2020: $162,620Net Income 2020: $43,6922020Revenue 2021: $386,469Expenses 2021: $339,749Net Income 2021: $46,7202021Revenue 2022: $3,246,438Expenses 2022: $618,120Net Income 2022: $2,628,3182022Revenue 2023: $3,275,651Expenses 2023: $2,892,023Net Income 2023: $383,6282023Revenue 2024: $6,207,838Expenses 2024: $6,351,486Net Income 2024: -$143,6482024

Highlighted filing

2024

Revenue$6,207,838
Expenses$6,351,486
Net Income-$143,648

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.45$0.25$4.20$6.21$6.35$0.14
2023Detailed filing. Detailed filing data is available for this year.$3.12$0.01$3.11$3.28$2.89$0.38
2022Detailed filing. Detailed filing data is available for this year.$2.75$0.03$2.73$3.25$0.62$2.63
2021Detailed filing. Detailed filing data is available for this year.$0.13$0.03$0.10$0.39$0.34$0.05
2020Detailed filing. Detailed filing data is available for this year.$0.08$0.03$0.05$0.21$0.16$0.04
2019Detailed filing. Detailed filing data is available for this year.$0.01$0.00$0.01$0.09$0.10$0.01
2018Detailed filing. Detailed filing data is available for this year.$0.02$0.00$0.02$0.07$0.09$0.02
2017Detailed filing. Detailed filing data is available for this year.$0.04$0.00$0.04$0.09$0.07$0.02
2016Detailed filing. Detailed filing data is available for this year.$0.02$0.00$0.02$0.06$0.07$0.01
2015Detailed filing. Detailed filing data is available for this year.$0.03$0.00$0.03$0.06$0.06$0.00
2014Summary only. Only limited summary data is available for this year.$0.03$0.00$0.03$0.08$0.08$0.00
2013Summary only. Only limited summary data is available for this year.$0.01$0.00$0.01$0.07$0.07$0.00
2012Summary only. Only limited summary data is available for this year.$0.01$0.00$0.01$0.08$0.06$0.02
2011Summary only. Only limited summary data is available for this year.$0.00$0.00$0.00$0.08$0.09$0.01
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 3, 2025
Return Version
2024v5.2
Gross Receipts
$6,207,838
Mission and Program Overview

Mission

The mission of contact helpline is to provide free, confidential critical support by trained volunteer listeners for people in crisis or need. Daily telephone welfare-check service for the elderly, handicapped, and those living alone.

Provide free and compassionate emotional support to people in suicidal crisis and emotional distress through confidential telephone, internet chat and text services.

Balance Sheet Detail
LineBeginningEndChange
Assets
Pledges and Grants Receivable-$1,762,552-
Cash and Non-Interest-Bearing Accounts$1,662,380$1,261,377▼ $401,003
Savings and Temporary Cash Investments$1,369,260$928,353▼ $440,907
Investments Program Related-$472,464-
Total Assets$3,116,013$4,449,976▲ $1,333,963
Other Assets Total$84,373$25,230▼ $59,143
Liabilities
Accounts Payable and Accrued Expenses-$246,290-
Other Liabilities$6,948$8,054▲ $1,106
Total Liabilities$6,948$254,344▲ $247,396
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$3,109,065$4,195,632▲ $1,086,567
Total Net Assets Fund Balance$3,109,065$4,195,632▲ $1,086,567
Total Liabilities and Net Assets / Fund Balance$3,116,013$4,449,976▲ $1,333,963

Asset Categories

AssetBook ValueDepreciationBasis
Investment Program Related Org$472,464--
Compensation and Service Providers

Board Members and Trustees

Revenue and Support

Revenue Composition

Contributions and Grants
$6,141,803
Program Service Revenue
$388
Investment Income
$65,577
Other Revenue
$70
All Other Contributions
$69,864
Change in Net Assets
$-143,648
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$6,022,298
Other Expenses$329,188
Total Fundraising Expense$3,573
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$4,334,197$416,393-$4,750,590
Other Employee Benefits$879,313$28,199-$907,512
Payroll Taxes$331,740$32,456-$364,196
Occupancy$77,204$32,503$399$110,106
Fees for Services Other$23,600$27,673$575$51,848
Conferences and Meetings$34,582$668-$35,250
Travel$24,175$1,842-$26,017
Insurance$11,617$1,305-$12,922
Other Expenses$2,700$5,944$77$8,644
Office Expenses$1,297$1,349$127$2,773
Interest-$542-$542
Total Functional Expenses$5,790,233$557,680$3,573$6,351,486
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Federal income taxes$8,054
LT ROU Asset Liability-
Other Liability-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No
Filing and Contact Details

Filer

Filer Name
Contact Helpline Inc
EIN
62-0912261
Phone
8653127450
Address
318 North Gay Street STE 100, Knoxville, TN 37917

Signing Officer

Name
Bruce Marshall
Title
Executive Director
Phone
8653127450
Signed
2025-11-03
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Bruce Marshall
Formed
1973
Legal Domicile
Tn
Voting Board Members
11
Independent Board Members
11
Employees
0

Preparer

Firm
David M Ellis CPA
Address
255 W Summer Street, Greeneville, TN 37743
Preparer
David M Ellis
Phone
4237870855
Supplemental Narrative

Additional Explanations

Form 990, Part IX, Section A, Line 11G

Other Fees for service in excess of 10 the cost is related to professional employment organization. All wage related items including taxes are paid under the PEOs tax ID number.

Raw XML AppendixShowing 400 of 423 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/OtherLiabilitiesGrp/EOYAmt08054
IRS990/OtherRevenueMiscGrp/Desc0Other
IRS990/OtherRevenueMiscGrp/RelatedOrExemptFuncIncomeAmt070
IRS990/OtherRevenueMiscGrp/TotalRevenueColumnAmt070
IRS990/OtherRevenueTotalAmt070
IRS990/OtherSalariesAndWagesGrp/ManagementAndGeneralAmt0416393
IRS990/OtherSalariesAndWagesGrp/ProgramServicesAmt04334197
IRS990/OtherSalariesAndWagesGrp/TotalAmt04750590
IRS990/OtherWebsiteInd0X
IRS990/PartialLiquidationInd0false
IRS990/PaymentsToAffiliatesGrp/TotalAmt00
IRS990/PayPremiumsPrsnlBnftCntrctInd0false
IRS990/PayrollTaxesGrp/ManagementAndGeneralAmt032456
IRS990/PayrollTaxesGrp/ProgramServicesAmt0331740
IRS990/PayrollTaxesGrp/TotalAmt0364196
IRS990/PensionPlanContributionsGrp/TotalAmt00
IRS990/PledgesAndGrantsReceivableGrp/EOYAmt01762552
IRS990/PoliticalCampaignActyInd0false
IRS990/PrincipalOfficerNm0Bruce Marshall
IRS990/PriorPeriodAdjustmentsAmt01257765
IRS990/ProfessionalFundraisingInd0false
IRS990/ProgramServiceRevenueGrp/Desc0Program Service Rev
IRS990/ProgramServiceRevenueGrp/RelatedOrExemptFuncIncomeAmt0388
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt0388
IRS990/ProgSrvcAccomActy2Grp/Desc0Contact trained volunteer telephone workers made daily phone calls to senior citizens, handicapped persons and those living alone to provide them with social contact, reminders and to check on their well-being. Emergency measures are taken if contact is not made. Program is approximately 30 of program service expense.
IRS990/ProgSrvcAccomActy2Grp/ExpenseAmt01737069
IRS990/ProgSrvcAccomActy3Grp/Desc0Contact provides an intensive how to actively listen training program at least twice a year to the community. The training consists of twenty hours of instruction and practice covering topics such as grief, depression, sexual assault, domestic violence, suicide and substance abuse. Program is appoximately 10 of program service expense.
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt0579024
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYContributionsGrantsAmt03224668
IRS990/PYExcessBenefitTransInd0false
IRS990/PYInvestmentIncomeAmt030983
IRS990/PymtTravelEntrtnmntPubOfclGrp/TotalAmt00
IRS990/PYOtherExpensesAmt0247709
IRS990/PYRevenuesLessExpensesAmt0363628
IRS990/PYSalariesCompEmpBnftPaidAmt02644314
IRS990/PYTotalExpensesAmt02892023
IRS990/PYTotalRevenueAmt03255651
IRS990/QuidProQuoContributionsInd0false
IRS990/RcvFndsToPayPrsnlBnftCntrctInd0false
IRS990/ReconcilationRevenueExpnssAmt0-143648
IRS990/RegularMonitoringEnfrcInd0true
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0false
IRS990/ReportOtherAssetsInd0false
IRS990/ReportOtherLiabilitiesInd0true
IRS990/ReportProgramRelatedInvstInd0true
IRS990/RoyaltiesGrp/TotalAmt00
IRS990/SavingsAndTempCashInvstGrp/BOYAmt01369260
IRS990/SavingsAndTempCashInvstGrp/EOYAmt0928353
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearAmt06141802
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus1YearAmt03244668
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus2YearsAmt03246174
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus3YearsAmt0386442
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus4YearsAmt0230305
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/TotalAmt013249391
IRS990ScheduleA/GrossInvestmentIncome509Grp/TotalAmt00
IRS990ScheduleA/InvestmentIncomeCYPct00.00000
IRS990ScheduleA/NetIncomeFromOtherUBIGrp/TotalAmt00
IRS990ScheduleA/OtherIncome509Grp/TotalAmt00
IRS990ScheduleA/Post1975UBTIGrp/TotalAmt00
IRS990ScheduleA/PubliclySupportedOrg509a2Ind0X
IRS990ScheduleA/PublicSupportCY509Pct01.00000
IRS990ScheduleA/PublicSupportTotal509Amt013249391
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY509Ind0X
IRS990ScheduleA/Total509Grp/CurrentTaxYearAmt06141802
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus1YearAmt03244668
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus2YearsAmt03246174
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus3YearsAmt0386442
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus4YearsAmt0230305
IRS990ScheduleA/Total509Grp/TotalAmt013249391
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearAmt06141802
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus1YearAmt03244668
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus2YearsAmt03246174
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus3YearsAmt0386442
IRS990ScheduleA/TotalSupportCalendarYearGrp/CurrentTaxYearMinus4YearsAmt0230305
IRS990ScheduleA/TotalSupportCalendarYearGrp/TotalAmt013249391
IRS990/ScheduleBRequiredInd0false
IRS990ScheduleD/InclEscrowCustodialAcctLiabInd0false
IRS990ScheduleD/InvstProgramRelatedOrgGrp/BookValueAmt0472464
IRS990ScheduleD/InvstProgramRelatedOrgGrp/Desc0Endowment Funds - Corporate Bonds
IRS990ScheduleD/InvstProgramRelatedOrgGrp/MethodValuationCd0F
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt08054
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0Federal income taxes
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc1LT ROU Asset Liability
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc2Other Liability
IRS990ScheduleD/OtherSecuritiesGrp/Desc0Financial derivatives and other financial products
IRS990ScheduleD/OtherSecuritiesGrp/Desc1Closely-held equity interests
IRS990ScheduleD/TotalBookValueProgramRltdAmt0472464
IRS990ScheduleD/TotalLiabilityAmt08054
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0true
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0Other Fees for service in excess of 10 the cost is related to professional employment organization. All wage related items including taxes are paid under the PEOs tax ID number.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Form 990, Part IX, Section A, Line 11g
IRS990/SchoolOperatingInd0false
IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
IRS990/StatesWhereCopyOfReturnIsFldCd0TN
IRS990/SubjectToExcsTaxNetInvstIncInd0false
IRS990/SubjectToProxyTaxInd0false
IRS990/SubjToTaxRmnrtnExPrchtPymtInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt03116013
IRS990/TotalAssetsEOYAmt04449976
IRS990/TotalAssetsGrp/BOYAmt03116013
IRS990/TotalAssetsGrp/EOYAmt04449976
IRS990/TotalCompGreaterThan150KInd0false
IRS990/TotalContributionsAmt06141803
IRS990/TotalEmployeeCnt00
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt03573
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt0557680
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt05790233
IRS990/TotalFunctionalExpensesGrp/TotalAmt06351486
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt06948
IRS990/TotalLiabilitiesEOYAmt0254344
IRS990/TotalLiabilitiesGrp/BOYAmt06948
IRS990/TotalLiabilitiesGrp/EOYAmt0254344
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt03109065
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt04195632
IRS990/TotalProgramServiceExpensesAmt05790233
IRS990/TotalProgramServiceRevenueAmt0388
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt066035
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt06207838
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt03116013
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt04449976
IRS990/TravelGrp/ManagementAndGeneralAmt01842
IRS990/TravelGrp/ProgramServicesAmt024175
IRS990/TravelGrp/TotalAmt026017
IRS990/TrnsfrExmptNonChrtblRltdOrgInd0false
IRS990/TypeOfOrganizationCorpInd0X
IRS990/UnrelatedBusIncmOverLimitInd0false
IRS990/UponRequestInd0X
IRS990/USAddress/AddressLine1Txt0318 North Gay Street STE 100
IRS990/USAddress/CityNm0Knoxville
IRS990/USAddress/StateAbbreviationCd0TN
IRS990/USAddress/ZIPCd037917
IRS990/VotingMembersGoverningBodyCnt011
IRS990/VotingMembersIndependentCnt011
IRS990/WebsiteAddressTxt0www.contactlistens.org
IRS990/WhistleblowerPolicyInd0false
ReturnHeader/BuildTS02025-03-06 01:10:19Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd0true
ReturnHeader/BusinessOfficerGrp/PersonNm0Bruce Marshall
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0Executive Director
ReturnHeader/BusinessOfficerGrp/PhoneNum08653127450
ReturnHeader/BusinessOfficerGrp/SignatureDt02025-11-03

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