Civic Intelligence

211 Tampa Bay Cares Inc

EIN 59-3355555 • 501(c)3 • Clearwater, FL

View Organization Page

Profile

The mission of 211 Tampa Bay Cares, Inc. is "Creating Connections through the power of information, innovation, and hope." 211 TBC connects people efficiently to services and resources 24/7 and provides critical infrastructure support to the health and human service delivery system.

13921 Icot Blvd Suite 700Clearwater, FL 33760

www.211tampabay.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

80th percentile

0.53x

Higher debt load relative to assets than 80% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Liabilities / Revenue

53rd percentile

0.18x

Higher debt load relative to revenue than 53% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Net Margin

28th percentile

-3.8%

Higher net margin than 28% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Top Officer Pay

52nd percentile

$133,493

Higher top officer pay than 52% of similar nonprofits.

Top officer pay equals 1.5% of source-year revenue.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Asset Growth

9th percentile

-15%

Faster asset growth than 9% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Revenue Growth

42nd percentile

3.4%

Faster revenue growth than 42% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets80th percentile

Assets

Down

$2,970,481

Down $542,683 (-15%) from 2024

Liabilities

Down

$1,571,933

Down $256,797 (-14%) from 2024

Net Assets

Down

$1,398,548

Down $285,886 (-17%) from 2024

Operations
Liabilities / Revenue53rd percentileNet Margin28th percentile

Revenue

Up

$8,923,813

Up $292,228 (+3.4%) from 2024

Expenses

Up

$9,261,987

Up $454,754 (+5.2%) from 2024

Net Income

Down

-$338,174

Down $162,526 (-93%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth9th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$15M$10M$5.0M$0Assets 2011: $428,464Liabilities 2011: $51,479Net Assets 2011: $376,9852011Assets 2012: $630,531Liabilities 2012: $250,764Net Assets 2012: $379,7672012Assets 2013: $686,394Liabilities 2013: $214,700Net Assets 2013: $471,6942013Assets 2014: $755,928Liabilities 2014: $133,283Net Assets 2014: $622,6452014Assets 2015: $1,238,076Liabilities 2015: $478,653Net Assets 2015: $759,4232015Assets 2016: $1,225,544Liabilities 2016: $427,677Net Assets 2016: $797,8672016Assets 2017: $1,503,137Liabilities 2017: $615,869Net Assets 2017: $887,2682017Assets 2018: $1,527,971Liabilities 2018: $641,914Net Assets 2018: $886,0572018Assets 2019: $1,489,527Liabilities 2019: $631,150Net Assets 2019: $858,3772019Assets 2020: $10,473,769Liabilities 2020: $9,541,373Net Assets 2020: $932,3962020Assets 2021: $1,847,719Liabilities 2021: $713,839Net Assets 2021: $1,133,8802021Assets 2022: $2,619,145Liabilities 2022: $873,846Net Assets 2022: $1,745,2992022Assets 2023: $3,469,455Liabilities 2023: $1,692,902Net Assets 2023: $1,776,5532023Assets 2024: $3,513,164Liabilities 2024: $1,828,730Net Assets 2024: $1,684,4342024Assets 2025: $2,970,481Liabilities 2025: $1,571,933Net Assets 2025: $1,398,5482025

Highlighted filing

2025

Assets$2,970,481
Liabilities$1,571,933
Net Assets$1,398,548
Open 2025 Filing

Operations Trend

Revenue Growth42nd percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$20M$15M$10M$5.0M$0-$5.0MExpenses 2011: $1,678,4972011Expenses 2012: $1,695,0552012Expenses 2013: $1,766,1392013Revenue 2014: $1,867,325Expenses 2014: $1,716,374Net Income 2014: $150,9512014Revenue 2015: $2,508,107Expenses 2015: $2,371,329Net Income 2015: $136,7782015Revenue 2016: $3,114,086Expenses 2016: $3,075,642Net Income 2016: $38,4442016Revenue 2017: $3,609,162Expenses 2017: $3,519,761Net Income 2017: $89,4012017Revenue 2018: $3,947,331Expenses 2018: $3,948,542Net Income 2018: -$1,2112018Revenue 2019: $3,724,270Expenses 2019: $3,751,950Net Income 2019: -$27,6802019Revenue 2020: $17,669,204Expenses 2020: $17,595,185Net Income 2020: $74,0192020Revenue 2021: $16,750,586Expenses 2021: $16,549,102Net Income 2021: $201,4842021Revenue 2022: $5,287,939Expenses 2022: $4,650,278Net Income 2022: $637,6612022Revenue 2023: $7,729,488Expenses 2023: $7,741,303Net Income 2023: -$11,8152023Revenue 2024: $8,631,585Expenses 2024: $8,807,233Net Income 2024: -$175,6482024Revenue 2025: $8,923,813Expenses 2025: $9,261,987Net Income 2025: -$338,1742025

Highlighted filing

2025

Revenue$8,923,813
Expenses$9,261,987
Net Income-$338,174
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$2,970,481
Liabilities
$1,571,933
Net assets
$1,398,548
Revenue
$8,923,813
Expenses
$9,261,987
Net income
-$338,174
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$2.97$1.57$1.40$8.92$9.26$0.34
2024XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.51$1.83$1.68$8.63$8.81$0.18
2023XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$3.47$1.69$1.78$7.73$7.74$0.01
2022XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2.62$0.87$1.75$5.29$4.65$0.64
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$1.85$0.71$1.13$16.8$16.5$0.20
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$10.5$9.54$0.93$17.7$17.6$0.07
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.49$0.63$0.86$3.72$3.75$0.03
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.53$0.64$0.89$3.95$3.95$0.00
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1.50$0.62$0.89$3.61$3.52$0.09
2016Detailed filing. Detailed filing data is available for this year.$1.23$0.43$0.80$3.11$3.08$0.04
2015Detailed filing. Detailed filing data is available for this year.$1.24$0.48$0.76$2.51$2.37$0.14
2014XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.76$0.13$0.62$1.87$1.72$0.15
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.69$0.21$0.47$1.77
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.63$0.25$0.38$1.70
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.43$0.05$0.38$1.68
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Oct 1, 2024 to Sep 30, 2025
Signed
Feb 10, 2026
Return Version
2024v5.5
Gross Receipts
$8,923,813
Mission and Program Overview

Mission

The mission of 211 Tampa Bay Cares, Inc. is "Improving lives through the power of information and hope."

Improving lives through the power of information and hope.

Balance Sheet Detail
LineBeginningEndChange
Assets
Pledges and Grants Receivable$1,406,344$864,485▼ $541,859
Cash and Non-Interest-Bearing Accounts$802,297$833,695▲ $31,398
Prepaid Expenses and Deferred Charges$37,945$88,374▲ $50,429
Land, Buildings, and Equipment, Net$82,186$60,680▼ $21,506
Total Assets$3,513,164$2,970,481▼ $542,683
Other Assets Total$1,184,392$1,123,247▼ $61,145
Liabilities
Other Liabilities$703,907$597,277▼ $106,630
Deferred Revenue$572,018$544,000▼ $28,018
Accounts Payable and Accrued Expenses$552,805$430,656▼ $122,149
Total Liabilities$1,828,730$1,571,933▼ $256,797
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$1,322,008$1,073,994▼ $248,014
Net Assets With Donor Restrictions$362,426$324,554▼ $37,872
Total Net Assets Fund Balance$1,684,434$1,398,548▼ $285,886
Total Liabilities and Net Assets / Fund Balance$3,513,164$2,970,481▼ $542,683

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$60,680$488,828$549,508
Other Assets Org$561,776--
Compensation and Service Providers
Top Officer Pay52nd percentile

Employees

NameTitleFull / Part TimeBaseTotal
Micki ThompsonPresident/CEOFT$133,493$133,493
John ThomasVice President of FinanceFT$119,216$119,216

Board Members and Trustees

NameTitle
Gayle GuidashChair
Jeremy J TinterImmediate Past Chair
Dr Jacob DiazVice Chair
Andrea PreislerDirector
Annah-Lauren ValicoffDirector
Kamran MalikDirector
Maria PepeDirector
Marion RichDirector
Martha R LendermanDirector
Sean SchraderDirector
Sharnette HollowellDirector
Steven HoschakDirector
Major Deanna CareySecretary
Eric JohansonTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$8,918,866
Program Service Revenue
$0
Investment Income
$0
Other Revenue
$4,947
All Other Contributions
$6,077,508
Change in Net Assets
$-338,174

Audited Revenue Reconciliation

Revenue per Audited Statements
$8,923,813
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$52,288
Total Revenue per Audited Statements
$8,976,101
Total Revenue per Form 990
$8,923,813
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$5,923,829
Grants and Similar Amounts Paid$1,768,535
Other Expenses$1,569,623
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$4,575,220$299,992-$4,875,212
Grants to Domestic Individuals$1,768,535--$1,768,535
Fees for Services Other$535,501$154,655-$690,156
Other Employee Benefits$386,697$25,643-$412,340
Payroll Taxes$359,570$23,844-$383,414
Current Officers, Directors, Trustees, and Key Employees$233,798$18,911-$252,709
Occupancy$132,310$62,134-$194,444
Information Technology$179,590$4,576-$184,166
Office Expenses$84,937$7,792-$92,729
Depreciation Depletion-$58,862-$58,862
Insurance-$57,050-$57,050
Fees for Services Accounting$28,322$8,180-$36,502
Other Expenses$10,477$695-$11,172
Pension Plan Contributions$144$10-$154
Total Functional Expenses$8,533,090$728,897$0$9,261,987

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$9,261,987
Total Expenses per Audited Statements$9,261,987
Total Expenses per Form 990$9,261,987
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Long-term operating lease liability$483,081
Current portion of operating lease liability$114,196
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, line 11B

“The Form 990 is distributed to all board members for review and comment. The Form 990 is approved by the 211 TBC Board of Directors for filing.”

Form 990, Part VI, Section B, line 12C

“A policy statement is included within the board member job description and board members annually sign a conflict of interest disclosure statement.”

Form 990, Part VI, Section B, line 15

“The CEO's salary adjustment was discussed in the Finance Committee, Executive Committee and fully approved by the Board of Directors who took into account a market salary survey that was conducted in February 2021.”

Form 990, Part VI, Section C, line 19

“Governing documents and conflict of interest policy are provided upon request. Financial statements are made available to the public on our own website and another's website (Candid).”

Filing and Contact Details

Filer

Filer Name
211 Tampa Bay Cares Inc
EIN
59-3355555
Phone
7272104241
Address
13921 Icot Blvd Suite 700, Clearwater, FL 33760

Signing Officer

Name
Micki Thompson
Title
President/CEO
Phone
7278885211
Signed
2026-02-10
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Micki Thompson
Formed
1996
Legal Domicile
Fl
Voting Board Members
11
Independent Board Members
11
Employees
109
Volunteers
14

Preparer

Firm
Pdr Cpas Advisors Inc
Address
4023 Tampa Road Suite 2000, Oldsmar, FL 34677
Preparer
Mary Brown
Phone
7277854447
Supplemental Narrative

Financial Statement Notes

Part X, Line 2:

“The Organization accounts for the effect of any uncertain tax positions based on a "more likely than not" threshold to the recognition of the tax positions being sustained based on the technical merits of the position under scrutiny by the applicable taxing authority. If a tax position or positions are deemed to result in uncertainties of those positions, the unrecognized tax benefit is estimated based on a "cumulative probability assessment" that aggregates the estimated tax liability for all uncertain tax positions. The Organization has identified its tax status as a tax-exempt entity as its only significant tax position; however, the Organization has determined that such tax position does not result in an uncertainty requiring recognition. The Organization is not currently under examination by any taxing jurisdiction. The Organization's federal returns are generally open for examination for three years following the date filed.”

Raw XML AppendixShowing 400 of 504 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0First contact is the region's trusted front door for help. We connect individuals and families to life-changing emotional support, community information and critical resources through: 988 Suicide & Crisis Lifeline, 211 Helpline and Financial Assistance.988 Suicide & Crisis Lifeline988 has been designated as the three-digit dialing code that will route callers to the National Suicide Prevention Lifeline (now known as 988 Suicide & Crisis Lifeline), which is now active across the United States.First Contact began serving as a national text and online chat backup center for 988 in April 2022 and began answering 988 Florida telephone calls for 10 Florida Counties (Pinellas, Pasco, Hernando, Manatee, Sarasota, DeSoto, Lee, Hendry, Glades and Hillsborough County) instate calls for 988 in August 2022.In FY 24-25, trained 988 text and chat team members handled over 58,400 texts and online chats from individuals experiencing a mental health crisis. 98% of our 988 visitors were de-escalated without higher level intervention. Visitor top concerns include suicidal thoughts, depression/anxiety, substance use, relationship conflict, financial stress, grief, bullying, and loneliness.211 Helpline211 is a 24 hour a day, 365 days a year, contact center based service that assists individuals and families in navigating the complex and ever growing maze of health and human service providers, non-profit organizations, government agencies, and community service organizations. 211 improves the way in which people learn about and connect with the services they need by providing access to comprehensive, up-to-date information at any time by telephone, text or online at no cost to the inquirer. 211 helps create new efficiencies in the delivery of health and human services by saving time for individuals seeking help, and eases the frustration of people searching for appropriate services for which they are eligible. 211 also helps service providers do their jobs more easily, refers ever more callers to the right places, and reduces costly duplication of effort by other service providers by building and maintaining databases.211 serves as a resource for businesses and local employers by assisting their employees and helping to maintain productivity. 211 supports stressed employees, decreases absenteeism and supports employee assistance programs.211 serves as a support system for emergency management by assisting before, during, and immediately after emergencies such as health crises, blackouts, natural disasters such as tornadoes and floods, or man-made crisis such as terrorism events. 211 is recognized by Pinellas County Government as a central telephone number for all health and human service information in the event of a disaster.211 provides trend data on health and human service needs (met and unmet) for planning and resource allocations. Many times, data provided by 211 is the first place to see emerging needs and demands for existing services. 211 data can be organized in a variety of ways, including geographically. 211 is particularly helpful in mapping relative locations of high areas of needs and locations of resources. As a result, 211 contributes to better use of scarce resources, including both tax dollars and charitable contributions. In this last fiscal year (October 1, 2024-September 30, 2025), highly trained 211 contact center staff handled approximately 62,000 calls, emails, online requests and text messages from local Florida residents seeking assistance.211 connects people with opportunities to "give help" as well as "get help." 211 provides an easy to remember number for individuals interested in volunteering or donating to call and be directed to various volunteer projects or donation opportunities in the community.The types of 211 contact center need requests by percentage include 42% housing assistance; 14% utility assistance; 5% food and meals; 4% health care; 6% mental health and addictions; 2% clothing, personal, and household n
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IRS990/Form990PartVIISectionAGrp/PersonNm4Major Deanna Carey
IRS990/Form990PartVIISectionAGrp/PersonNm5Jeremy J Tinter
IRS990/Form990PartVIISectionAGrp/PersonNm6Martha R Lenderman
IRS990/Form990PartVIISectionAGrp/PersonNm7Annah-Lauren Valicoff
IRS990/Form990PartVIISectionAGrp/PersonNm8Gayle Guidash
IRS990/Form990PartVIISectionAGrp/PersonNm9Kamran Malik
IRS990/Form990PartVIISectionAGrp/PersonNm10Dr Jacob Diaz
IRS990/Form990PartVIISectionAGrp/PersonNm11Sharnette Hollowell
IRS990/Form990PartVIISectionAGrp/PersonNm12Andrea Preisler
IRS990/Form990PartVIISectionAGrp/PersonNm13Sean Schrader
IRS990/Form990PartVIISectionAGrp/PersonNm14Micki Thompson
IRS990/Form990PartVIISectionAGrp/PersonNm15John Thomas
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IRS990/Form990PartVIISectionAGrp/TitleTxt3Director
IRS990/Form990PartVIISectionAGrp/TitleTxt4Secretary
IRS990/Form990PartVIISectionAGrp/TitleTxt5Immediate Past Chair
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IRS990/Form990PartVIISectionAGrp/TitleTxt7Director
IRS990/Form990PartVIISectionAGrp/TitleTxt8Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt9Director
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IRS990/Form990PartVIISectionAGrp/TitleTxt11Director
IRS990/Form990PartVIISectionAGrp/TitleTxt12Director
IRS990/Form990PartVIISectionAGrp/TitleTxt13Director
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IRS990/MissionDesc0The mission of 211 Tampa Bay Cares, Inc. is "Improving lives through the power of information and hope."
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IRS990ScheduleC/SupplementalInformationDetail/ExplanationTxt0Government relations consulting
IRS990ScheduleC/SupplementalInformationDetail/FormAndLineReferenceDesc0Part II-B, Line 1:
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IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0The Organization accounts for the effect of any uncertain tax positions based on a "more likely than not" threshold to the recognition of the tax positions being sustained based on the technical merits of the position under scrutiny by the applicable taxing authority. If a tax position or positions are deemed to result in uncertainties of those positions, the unrecognized tax benefit is estimated based on a "cumulative probability assessment" that aggregates the estimated tax liability for all uncertain tax positions. The Organization has identified its tax status as a tax-exempt entity as its only significant tax position; however, the Organization has determined that such tax position does not result in an uncertainty requiring recognition. The Organization is not currently under examination by any taxing jurisdiction. The Organization's federal returns are generally open for examination for three years following the date filed.

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