Civic Intelligence

The Servant Center Inc.

EIN 56-1834197 • 501(c)3 • Greensboro, NC

Pub. 78 EligibleNTEE P20Z

Profile

Our mission is to empower the homeless and disabled, particularly veterans, to become independent contributing members of society through housing, healthcare and restorative services.

1417 Glenwood AvenueGreensboro, NC 27403

www.theservantcenter.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

62nd percentile

0.24x

Higher debt load relative to assets than 62% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Liabilities / Revenue

60th percentile

0.24x

Higher debt load relative to revenue than 60% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Net Margin

93rd percentile

62%

Higher net margin than 93% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2025

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

93rd percentile

61%

Faster asset growth than 93% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2023 to 2025

Revenue Growth

91st percentile

82%

Faster revenue growth than 91% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2023 to 2025

Balance Sheet
Liabilities / Assets62nd percentile

Assets

Up

$6,649,619

Up $2,402,512 (+57%) from 2024

Liabilities

Down

$1,575,360

Down $1,678,961 (-52%) from 2024

Net Assets

Up

$5,074,259

Up $4,081,473 (+411%) from 2024

Operations
Liabilities / Revenue60th percentileNet Margin93rd percentile

Revenue

Up

$6,586,786

Up $4,232,189 (+180%) from 2024

Expenses

Up

$2,505,313

Up $147,012 (+6.2%) from 2024

Net Income

Up

$4,081,473

Up $4,085,177 (+110291%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth93rd percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$8.0M$6.0M$4.0M$2.0M$0Assets 2012: $1,759,747Liabilities 2012: $1,106,045Net Assets 2012: $653,7022012Assets 2013: $2,477,763Liabilities 2013: $1,568,079Net Assets 2013: $909,6842013Assets 2014: $2,373,201Liabilities 2014: $1,552,084Net Assets 2014: $821,1172014Assets 2015: $2,333,764Liabilities 2015: $1,558,247Net Assets 2015: $775,5172015Assets 2016: $2,254,271Liabilities 2016: $1,532,833Net Assets 2016: $721,4382016Assets 2017: $2,199,040Liabilities 2017: $1,537,334Net Assets 2017: $661,7062017Assets 2018: $2,143,641Liabilities 2018: $1,591,689Net Assets 2018: $551,9522018Assets 2019: $2,095,970Liabilities 2019: $1,509,844Net Assets 2019: $586,1262019Assets 2020: $2,163,465Liabilities 2020: $1,570,851Net Assets 2020: $592,6142020Assets 2021: $2,174,111Liabilities 2021: $1,415,347Net Assets 2021: $758,7642021Assets 2022: $2,267,155Liabilities 2022: $1,423,184Net Assets 2022: $843,9712022Assets 2023: $2,556,258Liabilities 2023: $1,559,768Net Assets 2023: $996,4902023Assets 2024: $4,247,107Liabilities 2024: $3,254,321Net Assets 2024: $992,7862024Assets 2025: $6,649,619Liabilities 2025: $1,575,360Net Assets 2025: $5,074,2592025

Highlighted filing

2025

Assets$6,649,619
Liabilities$1,575,360
Net Assets$5,074,259
Open 2025 Filing

Operations Trend

Revenue Growth91st percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$8.0M$6.0M$4.0M$2.0M$0-$2.0MRevenue 2012: $1,203,664Expenses 2012: $1,173,712Net Income 2012: $29,9522012Revenue 2013: $1,450,140Expenses 2013: $1,194,158Net Income 2013: $255,9822013Revenue 2014: $1,085,484Expenses 2014: $1,174,051Net Income 2014: -$88,5672014Revenue 2015: $1,209,384Expenses 2015: $1,254,984Net Income 2015: -$45,6002015Revenue 2016: $1,037,234Expenses 2016: $1,091,313Net Income 2016: -$54,0792016Revenue 2017: $1,122,681Expenses 2017: $1,182,413Net Income 2017: -$59,7322017Revenue 2018: $1,159,219Expenses 2018: $1,268,973Net Income 2018: -$109,7542018Revenue 2019: $1,265,888Expenses 2019: $1,231,714Net Income 2019: $34,1742019Revenue 2020: $1,437,699Expenses 2020: $1,431,211Net Income 2020: $6,4882020Revenue 2021: $1,835,461Expenses 2021: $1,669,311Net Income 2021: $166,1502021Revenue 2022: $2,104,957Expenses 2022: $2,019,750Net Income 2022: $85,2072022Revenue 2023: $1,983,919Expenses 2023: $1,831,400Net Income 2023: $152,5192023Revenue 2024: $2,354,597Expenses 2024: $2,358,301Net Income 2024: -$3,7042024Revenue 2025: $6,586,786Expenses 2025: $2,505,313Net Income 2025: $4,081,4732025

Highlighted filing

2025

Revenue$6,586,786
Expenses$2,505,313
Net Income$4,081,473
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$6,649,619
Liabilities
$1,575,360
Net assets
$5,074,259
Revenue
$6,586,786
Expenses
$2,505,313
Net income
$4,081,473
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.65$1.58$5.07$6.59$2.51$4.08
2024Detailed filing. Detailed filing data is available for this year.$4.25$3.25$0.99$2.35$2.36$0.00
2023Detailed filing. Detailed filing data is available for this year.$2.56$1.56$1.00$1.98$1.83$0.15
2022Detailed filing. Detailed filing data is available for this year.$2.27$1.42$0.84$2.10$2.02$0.09
2021Detailed filing. Detailed filing data is available for this year.$2.17$1.42$0.76$1.84$1.67$0.17
2020Summary only. Only limited summary data is available for this year.$2.16$1.57$0.59$1.44$1.43$0.01
2019Summary only. Only limited summary data is available for this year.$2.10$1.51$0.59$1.27$1.23$0.03
2018Summary only. Only limited summary data is available for this year.$2.14$1.59$0.55$1.16$1.27$0.11
2017Summary only. Only limited summary data is available for this year.$2.20$1.54$0.66$1.12$1.18$0.06
2016Summary only. Only limited summary data is available for this year.$2.25$1.53$0.72$1.04$1.09$0.05
2015Summary only. Only limited summary data is available for this year.$2.33$1.56$0.78$1.21$1.25$0.05
2014Summary only. Only limited summary data is available for this year.$2.37$1.55$0.82$1.09$1.17$0.09
2013Summary only. Only limited summary data is available for this year.$2.48$1.57$0.91$1.45$1.19$0.26
2012Summary only. Only limited summary data is available for this year.$1.76$1.11$0.65$1.20$1.17$0.03
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Oct 27, 2025
Return Version
2024v5.2
Gross Receipts
$6,587,354
Mission and Program Overview

Mission

Our mission is to empower the homeless and disabled, particularly veterans, to become independent contributing members of society through housing, healthcare and restorative services.

The servant center's mission is to empower the homeless and disabled, particularly veterans, to become independent contributing members of society through housing, healthcare and restorative services.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$1,855,204$5,893,483▲ $4,038,279
Cash and Non-Interest-Bearing Accounts$315,647$478,681▲ $163,034
Pledges and Grants Receivable$239,096$196,312▼ $42,784
Savings and Temporary Cash Investments$52,723$48,384▼ $4,339
Prepaid Expenses and Deferred Charges$1,042$1,042→ $0
Total Assets$4,247,107$6,649,619▲ $2,402,512
Other Assets Total$1,783,395$31,717▼ $1,751,678
Liabilities
Deferred Revenue$1,770,000--
Mortgage Notes Payable Secured by Investment Property$1,343,501$1,343,501→ $0
Accounts Payable and Accrued Expenses$88,021$181,916▲ $93,895
Other Liabilities$44,561$42,239▼ $2,322
Escrow Account Liability$8,238$7,704▼ $534
Total Liabilities$3,254,321$1,575,360▼ $1,678,961
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$362,192$4,375,019▲ $4,012,827
Net Assets With Donor Restrictions$630,594$699,240▲ $68,646
Total Net Assets Fund Balance$992,786$5,074,259▲ $4,081,473
Total Liabilities and Net Assets / Fund Balance$4,247,107$6,649,619▲ $2,402,512

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$5,721,554$1,230,658$6,952,212
Land$121,617-$121,617
Equipment$43,934$76,659$120,593
Leasehold Improvements$4,961$4,439$9,400
Other Land Buildings$1,417$1,983$3,400
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseTotal
Shanna ReeceExecutive DirectorFT$76,678$76,678

Board Members and Trustees

NameTitle
Brian SowersChair
Kevin HoppensPast Chair
Nadine MalpassVice Chair
Beth WilkersonBoard Member
Bill TrivetteBoard Member
Earl WaddellBoard Member
Elise GravesBoard Member
Jamie SchleuningBoard Member
Jeff JohnsenBoard Member
Jim BurgioBoard Member
Kelly DawsonBoard Member
Rich CarreraBoard Member
Saquang LamBoard Member
Scott BakerBoard Member
KEVIN O'CALLAGHANSecretary
Michelle LunneyTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$5,601,690
Program Service Revenue
$975,923
Investment Income
$7,246
Other Revenue
$1,927
All Other Contributions
$1,133,660
Change in Net Assets
$4,081,473

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
No
Third parties used for noncash contributions
No

Noncash Contributions

Contribution TypeReported AmountValuation Method
Food Inventory$542,871Food Bank Value
Clothing and Household Goods$13,000Office Furniture
Total Noncash Contributions$555,871-

Audited Revenue Reconciliation

Revenue per Audited Statements
$6,586,786
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Total Revenue per Audited Statements
$6,586,786
Total Revenue per Form 990
$6,586,786
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$1,397,675
Salaries, Compensation, and Employee Benefits$1,107,638
Total Fundraising Expense$9,969
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$713,846$154,454$1,200$869,500
Occupancy$135,304$1,490$160$136,954
Other Employee Benefits$79,672$12,004$204$91,880
Depreciation Depletion$75,304$9,521$1,731$86,556
Current Officers, Directors, Trustees, and Key Employees$68,244$8,434-$76,678
Payroll Taxes$57,550$11,942$88$69,580
Insurance$49,176$1,943$358$51,477
Office Expenses$32,054$7,627$4,396$44,077
Fees for Services Other$27,128$2,252$364$29,744
All Other Expenses$16,866$187$762$17,815
Fees for Services Accounting$13,659$1,727$314$15,700
Other Expenses$9,710$3,634$111$13,455
Travel$6,624$254-$6,878
Interest-$5,660-$5,660
Advertising$1,044$3,492-$4,536
Conferences and Meetings$3,623$200$79$3,902
Total Functional Expenses$2,269,678$225,666$9,969$2,505,313

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$2,505,313
Total Expenses per Audited Statements$2,505,313
Total Expenses per Form 990$2,505,313
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Line of Credit$24,300
Lease Obligations$17,939
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“990 reviewed jointly by independent auditor, management and board members.”

Form 990, Part VI, Section B, Line 12C

“We have a conflict of interest policy that is reviewed with staff and board. They are required to sign a form declaring if there are any conflicts.”

Form 990, Part VI, Section B, Line 15

“The board sets the executive director's salary and the executive director sets staff salaries based on a salary scale, plus we take into account education, licensure/certifications and experience.”

Form 990, Part VI, Section C, Line 19

“Per request and on guidestar website”

Filing and Contact Details

Filer

Filer Name
The Servant Center Inc
EIN
56-1834197
Phone
3362758585
Address
1417 GLENWOOD AVENUE, GREENSBORO, NC 27403

Signing Officer

Name
Shanna Reece
Title
Executive Director
Phone
3362758585
Signed
2025-10-27
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Shanna Reece
Formed
1993
Legal Domicile
Nc
Voting Board Members
16
Independent Board Members
16
Employees
45
Volunteers
250

Preparer

Firm
Costello Hill & Company Llp
Address
1112 MAGNOLIA STREET, GREENSBORO, NC 27401-1426
Preparer
W Gregory Ashley
Phone
3362743281
Supplemental Narrative

Additional Explanations

FORM 990, PART XII, LINE 2C:

“The organization has a committee responsible for oversight of the audit and for selection of an independent accountant. The oversight process has not changed from the prior year.”

Financial Statement Notes

PART IV, LINE 2B:

“TENANT SECURITY DEPOSITS”

PART X, LINE 2:

“The organization is a not-for-profit organization that is exempt from income taxes under section 501(c) (3) of the internal revenue code. It is the organization's policy to evaluate all tax positions to identify any that may be considered uncertain. All identified material tax positions are assessed and measured by a "more-likely-than-not" threshold to determine if the tax position is uncertain and what, if any, the effect of the uncertain tax position may be on the financial statements. No material uncertain tax positions were identified for years 2025 and 2024. Currently, the statute of limitations remains open subsequent to and including tax year 2022; however, no examinations are in process or anticipated.”

Raw XML AppendixShowing 400 of 575 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm13NADINE MALPASS
IRS990/Form990PartVIISectionAGrp/PersonNm14JAMIE SCHLEUNING
IRS990/Form990PartVIISectionAGrp/PersonNm15ELISE GRAVES
IRS990/Form990PartVIISectionAGrp/PersonNm16SHANNA REECE
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IRS990/Form990PartVIISectionAGrp/TitleTxt5BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt6BOARD MEMBER
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IRS990/Form990PartVIISectionAGrp/TitleTxt8BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt9BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt10BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt11BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt12BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt13VICE CHAIR
IRS990/Form990PartVIISectionAGrp/TitleTxt14BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt15BOARD MEMBER
IRS990/Form990PartVIISectionAGrp/TitleTxt16EXECUTIVE DIRECTOR
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IRS990/MissionDesc0OUR MISSION IS TO EMPOWER THE HOMELESS AND DISABLED, PARTICULARLY VETERANS, TO BECOME INDEPENDENT CONTRIBUTING MEMBERS OF SOCIETY THROUGH HOUSING, HEALTHCARE AND RESTORATIVE SERVICES.
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IRS990/NondeductibleContributionsInd00
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IRS990/OfficeExpensesGrp/FundraisingAmt04396
IRS990/OfficeExpensesGrp/ManagementAndGeneralAmt07627
IRS990/OfficeExpensesGrp/ProgramServicesAmt032054
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IRS990/ProgramServiceRevenueGrp/Desc0VA PER DIEM
IRS990/ProgramServiceRevenueGrp/Desc1AMERICORPS
IRS990/ProgramServiceRevenueGrp/Desc2DISABILITY ADVOCACY
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IRS990/ProgramServiceRevenueGrp/Desc4CASE MANAGEMENT
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IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt1167307
IRS990/ProgramServiceRevenueGrp/TotalRevenueColumnAmt2130950
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IRS990/ProgSrvcAccomActy2Grp/Desc0THE DISABILITY ASSISTANCE PROGRAM (DAP) IS A LIFELINE FOR DISABLED INDIVIDUALS IN GUILFORD COUNTY, PROVIDING CRITICAL SUPPORT IN APPLYING FOR AND ADVOCATING FOR SOCIAL SECURITY DISABILITY BENEFITS (SSI/SSDI). THROUGH THEIR INNOVATIVE SSI/SSDI OUTREACH, ACCESS, AND RECOVERY (SOAR) INITIATIVES, THEY HELP THOSE AT RISK OF OR CURRENTLY FACING HOMELESSNESS SECURE THE BENEFITS THEY DESPERATELY NEED. IN 2024-2025, 174 APPLICATIONS WERE FILED WITH A 68% APPROVAL RATE. ALSO INCLUDES VETERANS STAND DOWN PROGRAM WHICH SERVED 68 VETERANS THIS YEAR.
IRS990/ProgSrvcAccomActy2Grp/ExpenseAmt0298051
IRS990/ProgSrvcAccomActy2Grp/RevenueAmt0166764
IRS990/ProgSrvcAccomActy3Grp/Desc0FAST TRACK: A RAPID REHOUSING PROGRAM COMBINING HOUSING-FOCUSED CASE MANAGEMENT AND FINANCIAL ASSISTANCE TO QUICKLY RE-HOUSE INDIVIDUALS AND FAMILIES EXPERIENCING HOMELESSNESS. DURING 2024-2025, FAST TRACK SUPPORTED 243 INDIVIDUALS WHICH INCLUDED 58 VETERAN FAMILES AND 90 CHILDREN. 99% OF THOSE THAT EXITED SUCCESSFULLY SECURED HOUSING, AND 76% EXITED THE PROGRAM WITH STABLE INCOME.
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt0623911
IRS990/ProgSrvcAccomActy3Grp/RevenueAmt0600333
IRS990/ProgSrvcAccomActyOtherGrp/Desc0GLENWOOD AND HAWORTH HOUSES ARE 17 PERMANENT SUPPORTIVE HOUSING APARTMENTS FOR DISABLED INDIVIDUALS EXITING HOMELESSNESS, WITH A PREFERENCE FOR VETERANS. GLENWOOD/ HAWORTH ARE LOW RENT APARTMENTS THAT COME WITH CASE MANAGEMENT AND OTHER SUPPORTIVE SERVICES TO HELP THE HIGH-NEED RESIDENTS MAINTAIN THEIR PERMANENT HOUSING. DURING 2024-2025, 95% OF RESIDENTS MAINTAINED THEIR PERMANENT HOUSING. THEY PROVIDE CASE MANAGEMENT SERVICES FOR 11 VETERAN FAMILIES LIVING AT THE GREENSBORO HOUSING AUTHORITY'S FOXWORTH COMMUNITY. OTHER PROGRAM SERVICES ALSO INCLUDES THE AMERICORPS PROGRAM.
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IRS990/ProgSrvcAccomActyOtherGrp/RevenueAmt0292460
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IRS990/PYOtherRevenueAmt01650
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IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus1YearAmt01796932
IRS990ScheduleA/GiftsGrantsContriRcvd170Grp/CurrentTaxYearMinus2YearsAmt01500598

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