Civic Intelligence

Zendesk Charitable Foundation

EIN 47-2024007 • San Francisco, CA

181 Fremont Street 17th FloorSan Francisco, CA 94105
Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

47th percentile

0.04x

Higher debt load relative to assets than 47% of similar nonprofits.

$5M-$10M nonprofits • Source year 2024

Liabilities / Revenue

45th percentile

0.07x

Higher debt load relative to revenue than 45% of similar nonprofits.

$5M-$10M nonprofits • Source year 2024

Net Margin

80th percentile

36%

Higher net margin than 80% of similar nonprofits.

$5M-$10M nonprofits • Source year 2024

Top Officer Pay

64th percentile

$0

Higher top officer pay than 64% of similar nonprofits.

Top officer pay equals 0.0% of source-year revenue.

$5M-$10M nonprofits • Source year 2022

Asset Growth

94th percentile

69%

Faster asset growth than 94% of similar nonprofits.

$5M-$10M nonprofits • Annualized from 2022 to 2024

Revenue Growth

40th percentile

3.2%

Faster revenue growth than 40% of similar nonprofits.

$5M-$10M nonprofits • Annualized from 2022 to 2024

Balance Sheet
Liabilities / Assets47th percentile

Assets

Up

$5,811,575

Up $1,556,217 (+37%) from 2023

Liabilities

Up

$243,417

Up $243,407 (+2434070%) from 2023

Net Assets

Up

$5,568,158

Up $1,312,810 (+31%) from 2023

Operations
Liabilities / Revenue45th percentileNet Margin80th percentile

Revenue

Down

$3,696,460

Down $698,861 (-16%) from 2023

Expenses

Up

$2,383,650

Up $257,509 (+12%) from 2023

Net Income

Down

$1,312,810

Down $956,370 (-42%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth94th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$6.0M$4.0M$2.0M$0Assets 2014: $1Liabilities 2014: $02014Assets 2015: $923,319Liabilities 2015: $191,522Net Assets 2015: $731,7972015Assets 2016: $966,528Liabilities 2016: $110,999Net Assets 2016: $855,5292016Assets 2017: $871,603Liabilities 2017: $87,075Net Assets 2017: $784,5282017Assets 2018: $1,642,983Liabilities 2018: $140,879Net Assets 2018: $1,502,1042018Assets 2019: $2,591,613Liabilities 2019: $439,297Net Assets 2019: $2,152,3162019Assets 2020: $1,695,700Liabilities 2020: $298,308Net Assets 2020: $1,397,3922020Assets 2021: $1,241,744Liabilities 2021: $10Net Assets 2021: $1,241,7342021Assets 2022: $2,031,178Liabilities 2022: $45,010Net Assets 2022: $1,986,1682022Assets 2023: $4,255,358Liabilities 2023: $10Net Assets 2023: $4,255,3482023Assets 2024: $5,811,575Liabilities 2024: $243,417Net Assets 2024: $5,568,1582024

Highlighted filing

2024

Assets$5,811,575
Liabilities$243,417
Net Assets$5,568,158
Open 2024 Filing

Operations Trend

Revenue Growth40th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$6.0M$4.0M$2.0M$0-$2.0MRevenue 2014: $1Expenses 2014: $0Net Income 2014: $12014Revenue 2015: $1,345,329Expenses 2015: $613,532Net Income 2015: $731,7972015Revenue 2016: $1,355,945Expenses 2016: $1,232,213Net Income 2016: $123,7322016Revenue 2017: $1,942,217Expenses 2017: $2,013,218Net Income 2017: -$71,0012017Revenue 2018: $1,784,107Expenses 2018: $1,066,531Net Income 2018: $717,5762018Revenue 2019: $2,222,027Expenses 2019: $1,571,815Net Income 2019: $650,2122019Revenue 2020: $2,571,044Expenses 2020: $3,325,478Net Income 2020: -$754,4342020Revenue 2021: $3,517,122Expenses 2021: $3,673,270Net Income 2021: -$156,1482021Revenue 2022: $3,471,782Expenses 2022: $2,727,348Net Income 2022: $744,4342022Revenue 2023: $4,395,321Expenses 2023: $2,126,141Net Income 2023: $2,269,1802023Revenue 2024: $3,696,460Expenses 2024: $2,383,650Net Income 2024: $1,312,8102024

Highlighted filing

2024

Revenue$3,696,460
Expenses$2,383,650
Net Income$1,312,810
Open 2024 Filing

Filings

Most recent year

2024 • Form 990PFDetailed filing. Detailed filing data is available for this year.

Open filing
Assets
$5,811,575
Liabilities
$243,417
Net assets
$5,568,158
Revenue
$3,696,460
Expenses
$2,383,650
Net income
$1,312,810
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$5.81$0.24$5.57$3.70$2.38$1.31
2023Detailed filing. Detailed filing data is available for this year.$4.26$0.00$4.26$4.40$2.13$2.27
2022Detailed filing. Detailed filing data is available for this year.$2.03$0.05$1.99$3.47$2.73$0.74
2021Detailed filing. Detailed filing data is available for this year.$1.24$0.00$1.24$3.52$3.67$0.16
2020Detailed filing. Detailed filing data is available for this year.$1.70$0.30$1.40$2.57$3.33$0.75
2019Detailed filing. Detailed filing data is available for this year.$2.59$0.44$2.15$2.22$1.57$0.65
2018Detailed filing. Detailed filing data is available for this year.$1.64$0.14$1.50$1.78$1.07$0.72
2017Detailed filing. Detailed filing data is available for this year.$0.87$0.09$0.78$1.94$2.01$0.07
2016Detailed filing. Detailed filing data is available for this year.$0.97$0.11$0.86$1.36$1.23$0.12
2015Detailed filing. Detailed filing data is available for this year.$0.92$0.19$0.73$1.35$0.61$0.73
2014Summary only. Only limited summary data is available for this year.$0.00$0.00$0.00$0.00$0.00
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 13, 2025
Return Version
2024v5.2
Compensation and Service Providers
Top Officer Pay64th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
MEGAN TROTTEPresident (Thru 12/20/24)-$0--
TIPH TURPINPresident-$0--
JULIE SWINNEYTreasurer-$0--
SHANA SIMMONSSecretary-$0--
Filing and Contact Details

Filer

Filer Name
Zendesk Charitable Foundation
EIN
47-2024007
Phone
4156436324
Address
181 FREMONT STREET 17TH FLOOR, SAN FRANCISCO, CA 94105

Signing Officer

Name
Julie Swinney
Title
CFO
Phone
4156436324
Signed
2025-11-13
Discuss with paid preparer
Yes

Preparer

Firm
Rsm US Llp
Address
920 5TH AVENUE SUITE 2800, SEATTLE, WA 98104
Preparer
Sue Robison
Phone
2062814444
Raw XML Appendix334 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990PF/StatementsRegardingActyGrp/WebsiteAddressTxt0WWW.NEIGHBORFOUNDATION.ORG
IRS990PF/SumOfProgramRelatedInvstGrp/TotalAmt00
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/FormAndInfoAndMaterialsTxt0NAME OF ORGANIZATION, CONTACT NAME, TITLE, ADDRESS, PHONE NUMBER, EMAIL ADDRESS, SUMMARY OF GRANT REQUEST
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientEmailAddressTxt0[email protected]
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientPersonNm0ZENDESK CHARITABLE FOUNDATION
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientPhoneNum04156436324
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientUSAddress/AddressLine1Txt0181 FREMONT STREET 17TH FLOOR
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientUSAddress/CityNm0SAN FRANCISCO
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientUSAddress/StateAbbreviationCd0CA
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RecipientUSAddress/ZIPCd094105
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/RestrictionsOnAwardsTxt0ORGANIZATIONS WITH ACTIVITIES IN LOCATIONS WHERE ZENDESK, INC. HAS OPERATIONS. SEE WEBSITE FOR MORE INFORMATION.
IRS990PF/SupplementaryInformationGrp/ApplicationSubmissionInfoGrp/SubmissionDeadlinesTxt0NO SUBMISSION DEADLINES AT THIS TIME
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/Amt01496000
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/Amt12842
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/Amt2659001
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/GrantOrContributionPurposeTxt0FACILITATE DONATIONS TO US CHARITIES
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/GrantOrContributionPurposeTxt1TO FURTHER THE EXEMPT PURPOSE OF THE ORGANIZATION
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/GrantOrContributionPurposeTxt2FACILITATE DONATIONS TO REGISTERED CHARITIES
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientBusinessName/BusinessNameLine1Txt0AMERICAN ONLINE GIVING FOUNDATION
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientBusinessName/BusinessNameLine1Txt1LEAP INC
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientBusinessName/BusinessNameLine1Txt2THE UK ONLINE GIVING FOUNDATION
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientForeignAddress/AddressLine1Txt0UNIT 9 CIR OFFICE PARK TETBURY RD
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientForeignAddress/CityNm0CIRENCESTER
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientForeignAddress/CountryCd0UK
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientForeignAddress/ForeignPostalCd0GL7 6JJ
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientForeignAddress/ProvinceOrStateNm0GLOUCESTERSHIRE
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientFoundationStatusTxt0PC
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientFoundationStatusTxt1PC
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientFoundationStatusTxt2PC; EQUIVALENCY DETE
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/AddressLine1Txt040 EAST MAIN STREET SUITE 887
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/AddressLine1Txt1621 DEGRAW ST
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/CityNm0NEWARK
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/CityNm1BROOKLYN
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/StateAbbreviationCd0DE
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/StateAbbreviationCd1NY
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/ZIPCd019711
IRS990PF/SupplementaryInformationGrp/GrantOrContributionPdDurYrGrp/RecipientUSAddress/ZIPCd111217
IRS990PF/SupplementaryInformationGrp/TotalGrantOrContriApprvFutAmt00
IRS990PF/SupplementaryInformationGrp/TotalGrantOrContriPdDurYrAmt02157843
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/LoansOrLoanGuaranteesInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/PerformanceOfServicesEtcInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/PurchaseOfAssetsNonchrtblEOInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/ReimbursementArrangementsInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/RelationshipsNonchrtblEOInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/RentalOfFacilitiesOthAssetsInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/SalesOrExchangesOfAssetsInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/SharingOfFacilitiesEtcInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/TrnsfrOfCashToNonchrtblEOInd00
IRS990PF/TrnsfrTransRlnNonchrtblEOGrp/TrnsfrOtherAssetNonchrtblEOInd00
IRS990PF/UndistributedIncomeGrp/AppliedToCurrentYearAmt0261946
IRS990PF/UndistributedIncomeGrp/AppliedToPriorYearsAmt00
IRS990PF/UndistributedIncomeGrp/AppliedToYear1Amt00
IRS990PF/UndistributedIncomeGrp/CorpusDistri170b1EOr4942g3Amt00
IRS990PF/UndistributedIncomeGrp/DistributableAsAdjustedAmt0261946
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovAppCYAmt00
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovYr1Amt01985048
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovYr2Amt02544447
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovYr3Amt03909692
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovYr4Amt03365495
IRS990PF/UndistributedIncomeGrp/ExcessDistributionCyovYr5Amt01229940
IRS990PF/UndistributedIncomeGrp/ExcessDistriCyovAppCYCorpusAmt00
IRS990PF/UndistributedIncomeGrp/ExcessDistriCyovFromYr5Amt01229940
IRS990PF/UndistributedIncomeGrp/ExcessDistriCyovToNextYrAmt013744879
IRS990PF/UndistributedIncomeGrp/ExcessFromCurrentYearAmt01940197
IRS990PF/UndistributedIncomeGrp/ExcessFromYear1Amt01985048
IRS990PF/UndistributedIncomeGrp/ExcessFromYear2Amt02544447
IRS990PF/UndistributedIncomeGrp/ExcessFromYear3Amt03909692
IRS990PF/UndistributedIncomeGrp/ExcessFromYear4Amt03365495
IRS990PF/UndistributedIncomeGrp/PriorYearDeficiencyOrTaxAmt00
IRS990PF/UndistributedIncomeGrp/PriorYearUndistributedIncmAmt00
IRS990PF/UndistributedIncomeGrp/QualifyingDistributionsAmt02202143
IRS990PF/UndistributedIncomeGrp/RemainingDistriFromCorpusAmt01940197
IRS990PF/UndistributedIncomeGrp/Taxable1Amt00
IRS990PF/UndistributedIncomeGrp/Taxable2Amt00
IRS990PF/UndistributedIncomeGrp/TotalCorpusAmt014974819
IRS990PF/UndistributedIncomeGrp/TotalExcessDistributionCyovAmt013034622
IRS990PF/UndistributedIncomeGrp/TotalForPriorYearsAmt00
IRS990PF/UndistributedIncomeGrp/TreatedAsDistriFromCorpusAmt00
IRS990PF/UndistributedIncomeGrp/UndistributedIncomeCYAmt00
IRS990PF/UndistributedIncomeGrp/UndistributedIncomePYAmt00
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine1Txt0ZENDESK INC
IRS990ScheduleB/ContributorInformationGrp/ContributorNum01
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine1Txt0181 FREMONT ST 17TH FLOOR
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/CityNm0SAN FRANCISCO
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/StateAbbreviationCd0CA
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCd094105
IRS990ScheduleB/ContributorInformationGrp/PersonContributionInd0X
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt03613328
IRS990ScheduleB/GeneralRuleInd0X
IRS990ScheduleB/Organization501c3ExemptPFInd0X
OtherExpensesSchedule/OtherExpensesScheduleGrp/Desc0ACCRUED CORPORATE GIVING
OtherExpensesSchedule/OtherExpensesScheduleGrp/Desc1FOREIGN EXCHANGE REVALUATION
OtherExpensesSchedule/OtherExpensesScheduleGrp/Desc2TAXABLE EXPENDITURE UNDER SECTION 4945
OtherExpensesSchedule/OtherExpensesScheduleGrp/DisbursementsCharitablePrpsAmt00
OtherExpensesSchedule/OtherExpensesScheduleGrp/DisbursementsCharitablePrpsAmt10
OtherExpensesSchedule/OtherExpensesScheduleGrp/DisbursementsCharitablePrpsAmt20
OtherExpensesSchedule/OtherExpensesScheduleGrp/NetInvestmentIncomeAmt00
OtherExpensesSchedule/OtherExpensesScheduleGrp/NetInvestmentIncomeAmt10
OtherExpensesSchedule/OtherExpensesScheduleGrp/NetInvestmentIncomeAmt20
OtherExpensesSchedule/OtherExpensesScheduleGrp/RevenueAndExpensesPerBooksAmt0182634
OtherExpensesSchedule/OtherExpensesScheduleGrp/RevenueAndExpensesPerBooksAmt1-1897
OtherExpensesSchedule/OtherExpensesScheduleGrp/RevenueAndExpensesPerBooksAmt2770
OtherProfessionalFeesSchedule/OtherProfessionalFeesDetail/Amt0200
OtherProfessionalFeesSchedule/OtherProfessionalFeesDetail/CategoryTxt0BUSINESS LICENSES
OtherProfessionalFeesSchedule/OtherProfessionalFeesDetail/DisbursementsCharitablePrpsAmt0200
OtherProfessionalFeesSchedule/OtherProfessionalFeesDetail/NetInvestmentIncomeAmt00
ReturnHeader/BuildTS02025-03-06 01:10:19Z
ReturnHeader/BusinessOfficerGrp/DiscussWithPaidPreparerInd01
ReturnHeader/BusinessOfficerGrp/PersonNm0JULIE SWINNEY
ReturnHeader/BusinessOfficerGrp/PersonTitleTxt0CFO
ReturnHeader/BusinessOfficerGrp/PhoneNum04156436324
ReturnHeader/BusinessOfficerGrp/SignatureDt02025-11-13
ReturnHeader/Filer/BusinessName/BusinessNameLine1Txt0ZENDESK CHARITABLE FOUNDATION
ReturnHeader/Filer/BusinessNameControlTxt0ZEND
ReturnHeader/Filer/EIN0472024007
ReturnHeader/Filer/PhoneNum04156436324
ReturnHeader/Filer/USAddress/AddressLine1Txt0181 FREMONT STREET 17TH FLOOR
ReturnHeader/Filer/USAddress/CityNm0SAN FRANCISCO
ReturnHeader/Filer/USAddress/StateAbbreviationCd0CA
ReturnHeader/Filer/USAddress/ZIPCd094105
ReturnHeader/IRSResponsiblePrtyInfoCurrInd01
ReturnHeader/PreparerFirmGrp/PreparerFirmEIN0420714325
ReturnHeader/PreparerFirmGrp/PreparerFirmName/BusinessNameLine1Txt0RSM US LLP
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/AddressLine1Txt0920 5TH AVENUE SUITE 2800
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/CityNm0SEATTLE
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/StateAbbreviationCd0WA
ReturnHeader/PreparerFirmGrp/PreparerUSAddress/ZIPCd098104
ReturnHeader/PreparerPersonGrp/PhoneNum02062814444
ReturnHeader/PreparerPersonGrp/PreparationDt02025-11-13
ReturnHeader/PreparerPersonGrp/PreparerPersonNm0SUE ROBISON
ReturnHeader/ReturnTs02025-11-14T06:59:35-06:00
ReturnHeader/ReturnTypeCd0990PF
ReturnHeader/TaxPeriodBeginDt02024-01-01
ReturnHeader/TaxPeriodEndDt02024-12-31
ReturnHeader/TaxYr02024

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