Northwest Health Services Inc.

“Northwest health services, inc contracted a chief operating officer from heartland regional medical center during a portion of fiscal year 2013-2014.”

“The form 990 is prepared by an independent accounting firm based on the audited financial statements and information provided by the accounting department of the organization. A tentative draft is initially reviewed by management. After this review, the finance committee then reviews the form 990 at their meeting before presenting it to the full board at their monthly meeting.”

“The organization regularly monitors compliance with their conflict of interest policy by requesting managers and staff to report any changes in their conflict of interest. Any conflicts are sent to the corporate compliance committee. If a conflict of interest is identified with a board member, they abstain from voting on any matters related to the conflict.”

“The ceo tasked the director of human resources to conduct a wage/salary survey for the purpose of updating the organization's salary/wage scale. Key concerns were internal equity and external competition. The survey was conducted over a three-month period using data from the medical group management association (mgma), compdata healthcare survey, national association of community health centers compensation survey, missouri primary care association compensation survey (using like demographics), and current organization salary/wage data. The ceo and all senior leadership salaries were part of this survey. Data was documented on an excel spreadsheet with proposed recommendations of the senior leadership. The salary/wage scale was then approved by the board, as noted in the board minutes. This process was last completed in august of 2012.”

“Governing documents, conflict of interest policy, and financial statements are all available upon request for viewing at the administrative offices of northwest health services.”

“Our mission is supported by our values which are: patient centered - the patients we serve are the reason we exist and are the center of all that we do. We recognize and respond to the needs of whole person and foster a spirit of community. Providing our patients and their families with the highest quality care in an environment that is safe and compassionate is our priority. Pursuit of excellence - as individuals and collectively we strive for excellence. We promote innovation, develop programs and processes to measure and continually improve quality, encourage continuous learning and empowerment both for staff and the patients we serve. Collaboration - we provide an environment that promotes teamwork and mutual respect by recognizing that together we are stronger than we are alone, by both formally and informally recognizing contributions of individuals, teams, and partnering agencies and by creating an inclusive work environment that enables the delivery of respectful and culturally-appropriate care. Community driven - we are committed to understanding and reaching out to the communities we serve. Through the consideration of culture, economic and educational status, traditions, and other socio-cultural needs we provide services that positively impact community health. Continuity of care - it is through coordination and integration that we support our patients and their families as they navigate the multiple systems of care. Caring hand-offs between different providers and entities throughout the community create a shared environment of responsibility and accountability for the healthcare team and the patients being served. Demonstrating that the trust extended to us by our patients, funders and partners is well placed. We prove the effectiveness of our work through measurable results. Providing access to quality medical, dental, behavioral health, pharmaceutical, and health education is how northwest health services achieves this mission. Community outreach and education are also a means to accomplish the mission. Our community-led board of directors represents the areas we serve and guides the organization to providing the best care possible based on the needs of the communities. As a community health center, northwest health services is proud to meet the needs of the communities we serve.”

“The organization's board of directors is a community volunteer board.”

“Pediatric services include well-child health maintenance exams, treatment of acute & chronic problems, referral, when needed, to specialists, & health screening assessments & lab tests for refugee children who are new arrivals to the united states. The organization's women's health services include: comprehensive gynecological exams; breast, cervical, & colon cancer screenings; menopausal management; & contraceptive choices.”

“The organization also provides clinical services and a pharmacy for patients. Additionally, the organization provided a grant to a state organization.”

“$1,125,240 medical contract fees 709,778 dental contract fees 467,364 pharmacy fees 154,742 laboratory fees 154,073 housekeeping services 98,177 behavioral health contract fees 79,882 other contract services 71,188 collection services 68,883 billing services 52,272 administrative services --------- $2,981,599”