Goodwill Industries Inc.

“The executive committee shall have the authority to act on behalf of the organization and the board of directors. The committee concerns itself with the following business areas: board recruitment and development; human resources and compensation; real estate; bylaws; and compliance. The executive committee consists of the chair, past chair, vice chair, treasurer, and secretary. In addition, ex-officio members include the president and ceo, vice president of human resources and training, and director of executive services.”

“The completed form 990 and attachments are reviewed and approved by the audit committee of the board before recommending them for approval to the full board. The board of directors reviews and approves the form 990 prior to filing with the irs.”

“At the start of each board meeting, the board chair asks if there are any conflicts of interest related to the agenda. If there are potential conflicts, the person who has a potential conflict is asked to explain the conflict. If it is determined that a conflict exists, that person(s) may be present to discuss the issue, but cannot vote on the issue. Annually board members and senior management are required to complete and sign a possible conflict of interest statement that acknowledges receipt of the board of directors policy concerning conflict of interest. The form allows for the description of any possible conflict whether it is a business relationship by the board member or member of senior management or a family member who have a direct or indirect business relationship. Board members and senior management annually are provided a listing of all vendors with annual payments in excess of $10,000 to assist in determination of a possible conflict of interest.”

“The president's compensation is set after a formal review of the organization's past year's performance is completed with the incumbent. The process includes the following steps: 1. Past performance increases are reviewed and verified. 2. The organization's budget plan for merit increases is confirmed. 3. The minimum, maximum, mean & median salary ranges for the position are reviewed in the annual goodwill industries, inc. (gii) salary and compensation survey, the easter seals national (esn) annual salary survey, the minnesota council of non-profits and the employers association surveys. 4. The minnesota annual non-profit 100 report of total compensation for ceo's is reviewed. 5. The ceo's existing prerequisites are reviewed and compared to those listed for gii and esn comparable sized affiliates. Changes are considered. 6. The salary increase is determined based on the organizational plan and performance results, while staying within the range of both gii and esn salary surveys. The compensation process for the executive team is as follows: 1. Performance and division goals and outcomes over the previous fiscal year are reviewed and discussed. 2. A salary increase is determined based on performance, budgeted merit increases and/or a market adjustment. 3. In the management recognition incentive plan, three components are considered - organization goals, divisional goals, and individual goals. The incentive is based on a percentage of the salary paid in the previous year. There are two different maximum percentages for the ceo & vice-presidents, and the director group. 4. The total amount of the management recognition incentive plan is calculated and approved when the fiscal year results are known and the independent audit completed. 5. For fy 2016, there were no incentives issued under the management recognition incentive plan.”

“These documents are made available upon request. The gwes webpage has a web link to the latest 990 tax return (pdf format). There is also a summary of financial information in our online annual report and in the link to charities review council. Www.smargivers.org”

“Situational assessment is an evaluation in the workplace under the direction of a goodwill/easter seals case manager. This individualized evaluation measures several attributes, from endurance and work tolerance to interest and ability. During 2016, 197 individuals participated in situational assessment. Employee development services are offered in a workplace setting under the guidance of a goodwill/easter seals case manager. Services provide the individual with a chance to develop the skills needed to maintain a job, including workplace interaction skills, attendance, punctuality, etc. Individuals are paid during this training. During 2016, 151 people were involved in employee development services. Work experience training allows an individual to develop specific job skills and a work history with the support of a goodwill/easter seals case manager. Work experience programs are developed and modified to meet the needs of different populations. We currently provide work experience programs for new refugees, individuals re-entering society after incarceration and tanf or minnesota family investment program recipients. All individuals are paid during their training for the work they perform. In 2016, 141 individuals participated in our work experience program. School work experience: this program focuses on high school students who are "at-risk or who are in school transition programs for students with disabilities. The students train at our locations and are paid a training wage. During 2016, 197 students received work experience training. Situational assessment, employee development services and work experience training are provided at goodwill stores, as well as at our corporate headquarters, our central processing and our distribution center, and with community-based employers. Fast collaborative: services provided include case management, employment, adult mental health, children's mental health and community health services. The project is using the evidenced-based model of supported employment to help increase employment. The goal of this project is to improve employment success and family stability to assist families in becoming self-sufficient and move them out of poverty. In 2016, we served 227 individuals in this program. Hennepin and ramsey county minnesota family investment program (mfip): goodwill/easter seals is an mfip provider to hennepin and ramsey county offering comprehensive employment services (i.e. Job development assistance, job-seeking skills classes, referrals to training and support once employed) for county residents receiving mfip benefits. In 2016, we served 1,235 individuals in this program. Father project: our father project offers comprehensive services for young, non-custodial fathers. Services provided include parenting/support group, father/child activities, child support seminars and legal seminars. Services were provided to 299 dads in 2016. Automotive skills training: automotive service technician training (metro) is an 8 week course designed to provide short term skill acquisition training and support in the areas of shop safety, engine lubrications, cooling systems, tire, belts, brakes, diagnostics, customer service, technical service information and 20-point inspection and maintenance. The course includes a combination of curriculum-based classroom instruction, industry guest speakers, on-the-job training and employment readiness training including resume development and interview skills training to prepare individuals for entry-level positions in vehicle maintenance and repair. Occupations include tire, battery and lube technicians and other related occupations. Training takes place in an auto shop with approximately 1-2 hours of classroom instruction and 2-3 hours of paid 0n-the-job training. Up to 12 weeks of job development services are provided to assist participants to obtain employment in the automotive industry. In 2016, 24 individuals participated. Bank skills training: banking”

“Financial services/call center skills training (st cloud) is a 6 week couse designed to provide short term skill acquisition training and support in the areas of call center work environment, customer service, service attitude, communication skills, listening skills, building customer rapport, telephone etiquette, managing challenging customers, regulations, code of ethics, confidentiality, 10 key, identifying fraud, products and services, sales, cash bundling, debits and credits, check reconciliation and computer skills. This course includes a combination of curriculum-based classroom instruction, industry guest speakers, tours and employment readiness training including resume development and interview skills training to prepare individuals for a variety of occupations in banking and customer service call centers. Occupations areas include call center representative and/or teller associate, operations, customer service and other related occupations. Training takes place at local area businesses. Up to 12 weeks of job development services are provided to assist participants to obtain employment in financial services or call center industries. If continued job development services are desired, a pba authorization from state vrs will be requested. Basic follow-up services can be provided for a minimum of 90 days. During 2016, 18 individuals participated in the 6 week financial services/call center skills training classes. Medical office training (metro) is an 8 week course designed to provide short term skill acquisition training and support in the areas of medical terminology, computers, insurance information, document preparation and electronic medical records systems. This course includes a combination of curriculum-based classroom instruction, industry guest speakers, tours and employment readiness training including resume development and interview skills training to prepare individuals for a variety of occupations in a medical office environment. Occupations include patient rep, admin coordinator, patient account specialist, insurance specialist, charge entry specialist, and other related occupations. Up to 12 weeks of job development services are provided to assist participants to obtain employment in the health care industry. If continued job development services are desired, a pba authorization from state vrs will be requested. Basic follow-up services can be provided for a minimum of 90 days. During 2016, 33 individuals participated in the metro 8 week medical office skills training classes. Retail skills training is an 8 week course designed to provide short term skill acquisition training and support in the areas of customer service, team work, communication, retail terminology, stocking, food service, and cart attending. This course uses a combination of curriculum-based classroom instruction, industry guest speakers, on-the-job training and employment readiness training including resume development and interview skills training to prepare individuals for employment in a retail position. Training takes place at local area retailors with approximately 1 hour of classroom instruction and 2-3 hours of paid on-the-job training. During 2016, 41 individuals participated. Placement, retention and career advancement goodwill/easter seals employment consultants help place individuals in jobs that match their individual skills and interests. Staff provide participants with personalized job development skills training in preparing job applications and resumes, interviewing, accepting a job, and esteem building. In addition, staff provide follow-up services to assist participants who are employed but need support to maintain and/or advance in their careers. During 2016, 1,503 individuals obtained employment (placement) and 286 individuals advanced in their careers. Mental health services adult rehabilitative mental health services (armhs): during 2016, goodwill/easter seals provided armhs services to support, assist, instruct”