Civic Intelligence

Community Access Line of The

EIN 38-3171086 • 501(c)3 • Muskegon, MI

View Organization Page

Profile

Call's mission is to increase access to community services through effective and compassionate information and referral. Our program and our staff is committed to fulfilling this mission and to upholding the values that serve as the foundation for the way call operates.

1011 Second St Room 204Muskegon, MI 49440

www.call-211.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

69th percentile

0.12x

Higher debt load relative to assets than 69% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2025

Liabilities / Revenue

73rd percentile

0.14x

Higher debt load relative to revenue than 73% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2025

Net Margin

32nd percentile

-3.6%

Higher net margin than 32% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2025

Top Officer Pay

90th percentile

$118,710

Higher top officer pay than 90% of similar nonprofits.

Top officer pay equals 16.1% of source-year revenue.

501(c)3 • $500k-$1M nonprofits • Source year 2025

Asset Growth

29th percentile

-4.5%

Faster asset growth than 29% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Annualized from 2024 to 2025

Revenue Growth

68th percentile

23%

Faster revenue growth than 68% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets69th percentile

Assets

Down

$850,871

Down $40,199 (-4.5%) from 2024

Liabilities

Down

$99,728

Down $14,560 (-13%) from 2024

Net Assets

Down

$751,143

Down $25,639 (-3.3%) from 2024

Operations
Liabilities / Revenue73rd percentileNet Margin32nd percentile

Revenue

Up

$738,129

Up $136,236 (+23%) from 2024

Expenses

Down

$765,018

Down $9,583 (-1.2%) from 2024

Net Income

Up

-$26,889

Up $145,819 (+84%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth29th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$1.5M$1.0M$500K$0Assets 2010: $295,101Liabilities 2010: $94,468Net Assets 2010: $200,6332010Assets 2011: $285,028Liabilities 2011: $84,677Net Assets 2011: $200,3512011Assets 2012: $264,564Liabilities 2012: $74,163Net Assets 2012: $190,4012012Assets 2013: $228,932Liabilities 2013: $51,985Net Assets 2013: $176,9472013Assets 2014: $119,070Liabilities 2014: $39,445Net Assets 2014: $79,6252014Assets 2015: $117,003Liabilities 2015: $45,235Net Assets 2015: $71,7682015Assets 2016: $114,447Liabilities 2016: $34,491Net Assets 2016: $79,9562016Assets 2017: $175,084Liabilities 2017: $42,054Net Assets 2017: $133,0302017Assets 2018: $389,280Liabilities 2018: $95,995Net Assets 2018: $293,2852018Assets 2019: $494,278Liabilities 2019: $53,664Net Assets 2019: $440,6142019Assets 2020: $675,267Liabilities 2020: $103,870Net Assets 2020: $571,3972020Assets 2021: $824,538Liabilities 2021: $42,360Net Assets 2021: $782,1782021Assets 2022: $1,030,234Liabilities 2022: $47,540Net Assets 2022: $982,6942022Assets 2023: $1,072,645Liabilities 2023: $123,155Net Assets 2023: $949,4902023Assets 2024: $891,070Liabilities 2024: $114,288Net Assets 2024: $776,7822024Assets 2025: $850,871Liabilities 2025: $99,728Net Assets 2025: $751,1432025

Highlighted filing

2025

Assets$850,871
Liabilities$99,728
Net Assets$751,143
Open 2025 Filing

Operations Trend

Revenue Growth68th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$1.0M$500K$0-$500KRevenue 2010: $467,018Expenses 2010: $446,312Net Income 2010: $20,7062010Revenue 2011: $454,899Expenses 2011: $455,180Net Income 2011: -$2812011Expenses 2012: $484,4732012Revenue 2013: $461,142Expenses 2013: $474,597Net Income 2013: -$13,4552013Revenue 2014: $389,200Expenses 2014: $419,157Net Income 2014: -$29,9572014Revenue 2015: $391,453Expenses 2015: $399,310Net Income 2015: -$7,8572015Revenue 2016: $355,623Expenses 2016: $347,435Net Income 2016: $8,1882016Revenue 2017: $403,385Expenses 2017: $350,311Net Income 2017: $53,0742017Revenue 2018: $518,070Expenses 2018: $357,815Net Income 2018: $160,2552018Revenue 2019: $526,121Expenses 2019: $378,792Net Income 2019: $147,3292019Revenue 2020: $564,508Expenses 2020: $433,725Net Income 2020: $130,7832020Revenue 2021: $721,298Expenses 2021: $510,517Net Income 2021: $210,7812021Revenue 2022: $918,059Expenses 2022: $717,543Net Income 2022: $200,5162022Revenue 2023: $792,797Expenses 2023: $826,001Net Income 2023: -$33,2042023Revenue 2024: $601,893Expenses 2024: $774,601Net Income 2024: -$172,7082024Revenue 2025: $738,129Expenses 2025: $765,018Net Income 2025: -$26,8892025

Highlighted filing

2025

Revenue$738,129
Expenses$765,018
Net Income-$26,889
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$850,871
Liabilities
$99,728
Net assets
$751,143
Revenue
$738,129
Expenses
$765,018
Net income
-$26,889
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$0.85$0.10$0.75$0.74$0.77$0.03
2024Detailed filing. Detailed filing data is available for this year.$0.89$0.11$0.78$0.60$0.77$0.17
2023Detailed filing. Detailed filing data is available for this year.$1.07$0.12$0.95$0.79$0.83$0.03
2022Detailed filing. Detailed filing data is available for this year.$1.03$0.05$0.98$0.92$0.72$0.20
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.82$0.04$0.78$0.72$0.51$0.21
2020Detailed filing. Detailed filing data is available for this year.$0.68$0.10$0.57$0.56$0.43$0.13
2019Detailed filing. Detailed filing data is available for this year.$0.49$0.05$0.44$0.53$0.38$0.15
2018Detailed filing. Detailed filing data is available for this year.$0.39$0.10$0.29$0.52$0.36$0.16
2017Detailed filing. Detailed filing data is available for this year.$0.18$0.04$0.13$0.40$0.35$0.05
2016Detailed filing. Detailed filing data is available for this year.$0.11$0.03$0.08$0.36$0.35$0.01
2015Summary only. Only limited summary data is available for this year.$0.12$0.05$0.07$0.39$0.40$0.01
2014Detailed filing. Detailed filing data is available for this year.$0.12$0.04$0.08$0.39$0.42$0.03
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.23$0.05$0.18$0.46$0.47$0.01
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.26$0.07$0.19$0.48
2011Summary only. Only limited summary data is available for this year.$0.29$0.08$0.20$0.45$0.46$0.00
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.30$0.09$0.20$0.47$0.45$0.02
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Oct 1, 2024 to Sep 30, 2025
Signed
Jan 9, 2026
Return Version
2024v5.0
Gross Receipts
$738,129
Mission and Program Overview

Mission

Call's mission is to increase access to community services through effective and compassionate information and referral. Our program and our staff is committed to fulfilling this mission and to upholding the values that serve as the foundation for the way call operates.

Balance Sheet Detail
LineBeginningEndChange
Assets
Cash and Non-Interest-Bearing Accounts$542,089$436,342▼ $105,747
Pledges and Grants Receivable$77,480$161,899▲ $84,419
Savings and Temporary Cash Investments$154,708$157,814▲ $3,106
Land, Buildings, and Equipment, Net$31,999$22,291▼ $9,708
Accounts Receivable$19,064$19,064→ $0
Total Assets$891,070$850,871▼ $40,199
Other Assets Total$65,730$53,461▼ $12,269
Liabilities
Other Liabilities$65,730$53,462▼ $12,268
Accounts Payable and Accrued Expenses$48,558$46,266▼ $2,292
Total Liabilities$114,288$99,728▼ $14,560
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$757,718$732,079▼ $25,639
Net Assets With Donor Restrictions$19,064$19,064→ $0
Total Net Assets Fund Balance$776,782$751,143▼ $25,639
Total Liabilities and Net Assets / Fund Balance$891,070$850,871▼ $40,199

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$22,291$24,755$47,046
Leasehold Improvements-$28,835$28,835
Other Assets Org$53,461--
Compensation and Service Providers
Top Officer Pay90th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Stacey Hachmann-gomezExecutive DiFT$90,036$28,674$118,710

Board Members and Trustees

NameTitle
Anna BednarekPresident
Benjamin KalbDirector
Brandy CarlsonDirector
Chuck MicheleDirector
Jennifer BaileyDirector
Maureen SchmidtDirector
Robin SemelbauerDirector
Sarah WilsonDirector
Ted WoodcockDirector
Teresa StevensDirector
Elizabeth JohnsonSec/treasure
Lisa TylerVice Preside
Revenue and Support

Revenue Composition

Contributions and Grants
$587,280
Program Service Revenue
$133,100
Investment Income
$13,897
Other Revenue
$3,852
Change in Net Assets
$-26,889

Audited Revenue Reconciliation

Revenue per Audited Statements
$738,129
Revenue Not Reported on Form 990
$1,250
Total Revenue per Audited Statements
$739,379
Total Revenue per Form 990
$738,129
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$618,417
Other Expenses$146,601
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$396,365--$396,365
Current Officers, Directors, Trustees, and Key Employees$11,954$107,586-$119,540
Other Employee Benefits$39,174$22,897-$62,071
Fees for Services Other$32,563$13,353-$45,916
Payroll Taxes$30,081$6,479-$36,560
Conferences and Meetings$15,088$3,149-$18,237
Fees for Services Accounting$13,352$2,787-$16,139
Other Expenses$11,082$2,313-$13,395
Occupancy$11,575$694-$12,269
Office Expenses$9,885$1,254-$11,139
Depreciation Depletion$9,159$549-$9,708
Information Technology$6,031$1,259-$7,290
Insurance$4,995$1,043-$6,038
Pension Plan Contributions$3,881--$3,881
Advertising$3,379--$3,379
Interest$2,916$175-$3,091
Total Functional Expenses$601,480$163,538$0$765,018

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$765,018
Total Expenses per Audited Statements$765,018
Total Expenses per Form 990$765,018
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Operating Lease Liabilities$53,462
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 6

“Community access line of the lakeshore (call) 211 receives dues and/or non-cash contributions from 15 member organizations. Each member organization may designate a representative to participate in the full board of directors. The board of directors elects the operations board of directors which acts as the governing body for call 211.”

Form 990, Page 6, Part VI, Line 7A

“Member organization representatives vote annually to select the operations board of directors and to select officers.”

Form 990, Page 6, Part VI, Line 7B

“Member organization representatives meet annually to approve the budget for the organization.”

Form 990, Page 6, Part VI, Line 11B

“Executive director reviews cpa prepared 990 return based upon audited financial statements.”

Form 990, Page 6, Part VI, Line 12C

“Board members abstain from voting on items with which they have a conflict of interest.”

Form 990, Page 6, Part VI, Line 15A

“The full membership board approves pay raises. When determining the compensation level, the board utilizes the alliance of information and referral system (airs) annual salary survery to review compensation for comparable positions for similar organizations.”

Form 990, Page 6, Part VI, Line 15B

“The full membership board approves pay raises. When determining the compensation level, the board utilizes the alliance of information and referral system (airs) annual salary survery to review compensation for comparable positions for similar organizations.”

Form 990, Page 6, Part VI, Line 19

“The organization's governing documents, conflict of interest policy, and financial statements are available upon request. Contact information is provided on the organization's website. The annual report is also available on the organization's website.”

Filing and Contact Details

Filer

Filer Name
Community Access Line of the
EIN
38-3171086
Phone
2317338601
Address
1011 SECOND ST ROOM 204, MUSKEGON, MI 49440

Signing Officer

Name
Stacey Hachmann-gomez
Title
Executive Director
Phone
2317338601
Signed
2026-01-09
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Stacey Hachmann-gomez
Formed
2005
Legal Domicile
Mi
Voting Board Members
12
Independent Board Members
12
Employees
13
Volunteers
4

Preparer

Firm
Brickley Delong Pc
Address
907 S STATE STREET 103, HART, MI 49420
Preparer
Paul J Gilbert CPA
Phone
2318731040
Supplemental Narrative

Additional Explanations

FORM 990 - ORGANIZATION'S MISSION

“Call's mission is to increase access to community services through effective and compassionate information and referral. Our program and our staff is committed to fulfilling this mission and to upholding the values that serve as the foundation for the way call operates.”

Financial Statement Notes

Schedule D, Page 3, Part X

“In the preparation of tax returns, tax positions are taken based on interpretation of federal, state and local income tax laws. Management periodically reviews and evaluates the status of uncertain tax positions and makes estimates of amounts, including interest and penalties, ultimately due or owed. No amounts have been identified, or recorded, as uncertain tax positions. Federal, state and local tax returns generally remain open for examination by the various taxing authorities for a period of three or four years.”

Raw XML AppendixShowing 400 of 450 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0CALL 2-1-1 HANDLED 26,437 CONTACTS VIA ITS FREE 24/7 HEALTH AND HUMAN SERVICES INFORMATION AND REFERRAL HELPLINE AND MADE 979 CONTACTS THROUGH ITS TELEPHONE REASSURANCE PROGRAM. OUR WORK WITH CALLERS RESULTED IN 6,033 OCCURRENCES OF INFORMATION SHARING AND 33,777 REFERRALS TO COMMUNITY RESOURCES.
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IRS990/Form990PartVIISectionAGrp/TitleTxt10DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt11DIRECTOR
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IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0IN THE PREPARATION OF TAX RETURNS, TAX POSITIONS ARE TAKEN BASED ON INTERPRETATION OF FEDERAL, STATE AND LOCAL INCOME TAX LAWS. MANAGEMENT PERIODICALLY REVIEWS AND EVALUATES THE STATUS OF UNCERTAIN TAX POSITIONS AND MAKES ESTIMATES OF AMOUNTS, INCLUDING INTEREST AND PENALTIES, ULTIMATELY DUE OR OWED. NO AMOUNTS HAVE BEEN IDENTIFIED, OR RECORDED, AS UNCERTAIN TAX POSITIONS. FEDERAL, STATE AND LOCAL TAX RETURNS GENERALLY REMAIN OPEN FOR EXAMINATION BY THE VARIOUS TAXING AUTHORITIES FOR A PERIOD OF THREE OR FOUR YEARS.
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0SCHEDULE D, PAGE 3, PART X
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0CALL'S MISSION IS TO INCREASE ACCESS TO COMMUNITY SERVICES THROUGH EFFECTIVE AND COMPASSIONATE INFORMATION AND REFERRAL. OUR PROGRAM AND OUR STAFF IS COMMITTED TO FULFILLING THIS MISSION AND TO UPHOLDING THE VALUES THAT SERVE AS THE FOUNDATION FOR THE WAY CALL OPERATES.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1COMMUNITY ACCESS LINE OF THE LAKESHORE (CALL) 211 RECEIVES DUES AND/OR NON-CASH CONTRIBUTIONS FROM 15 MEMBER ORGANIZATIONS. EACH MEMBER ORGANIZATION MAY DESIGNATE A REPRESENTATIVE TO PARTICIPATE IN THE FULL BOARD OF DIRECTORS. THE BOARD OF DIRECTORS ELECTS THE OPERATIONS BOARD OF DIRECTORS WHICH ACTS AS THE GOVERNING BODY FOR CALL 211.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2MEMBER ORGANIZATION REPRESENTATIVES VOTE ANNUALLY TO SELECT THE OPERATIONS BOARD OF DIRECTORS AND TO SELECT OFFICERS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3MEMBER ORGANIZATION REPRESENTATIVES MEET ANNUALLY TO APPROVE THE BUDGET FOR THE ORGANIZATION.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4EXECUTIVE DIRECTOR REVIEWS CPA PREPARED 990 RETURN BASED UPON AUDITED FINANCIAL STATEMENTS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5BOARD MEMBERS ABSTAIN FROM VOTING ON ITEMS WITH WHICH THEY HAVE A CONFLICT OF INTEREST.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6THE FULL MEMBERSHIP BOARD APPROVES PAY RAISES. WHEN DETERMINING THE COMPENSATION LEVEL, THE BOARD UTILIZES THE ALLIANCE OF INFORMATION AND REFERRAL SYSTEM (AIRS) ANNUAL SALARY SURVERY TO REVIEW COMPENSATION FOR COMPARABLE POSITIONS FOR SIMILAR ORGANIZATIONS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt7THE FULL MEMBERSHIP BOARD APPROVES PAY RAISES. WHEN DETERMINING THE COMPENSATION LEVEL, THE BOARD UTILIZES THE ALLIANCE OF INFORMATION AND REFERRAL SYSTEM (AIRS) ANNUAL SALARY SURVERY TO REVIEW COMPENSATION FOR COMPARABLE POSITIONS FOR SIMILAR ORGANIZATIONS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt8THE ORGANIZATION'S GOVERNING DOCUMENTS, CONFLICT OF INTEREST POLICY, AND FINANCIAL STATEMENTS ARE AVAILABLE UPON REQUEST. CONTACT INFORMATION IS PROVIDED ON THE ORGANIZATION'S WEBSITE. THE ANNUAL REPORT IS ALSO AVAILABLE ON THE ORGANIZATION'S WEBSITE.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990 - ORGANIZATION'S MISSION
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IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc8FORM 990, PAGE 6, PART VI, LINE 19
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