Civic Intelligence

Crisis Center Inc.

990 • Fiscal year 2015 • EIN 38-1974024

Oct 01, 2014 to Sep 30, 2015 • Filed on Jan 15, 2015

PO Box 800Mount Pleasant, MI 48804-0800

(989) 773-6904

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

64th percentile

0.41x

Higher debt load relative to assets than 64% of similar nonprofits.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2015

Liabilities / Revenue

51st percentile

0.25x

Higher debt load relative to revenue than 51% of similar nonprofits.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2015

Net Margin

41st percentile

1.1%

Higher net margin than 41% of similar nonprofits.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2015

Top Officer Pay

37th percentile

$138,975

Higher top officer pay than 37% of similar nonprofits.

Top officer pay equals 1.2% of source-year revenue.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Source year 2015

Asset Growth

55th percentile

2.3%

Faster asset growth than 55% of similar nonprofits.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2014 to 2015

Revenue Growth

35th percentile

-1.2%

Faster revenue growth than 35% of similar nonprofits.

2015 filings • 501(c)3 • $10M-$25M nonprofits • Annualized from 2014 to 2015

Assets

Up

$7,511,263

Up $169,335 (+2.3%) from 2014

Net Assets

Up

$4,445,235

Up $131,006 (+3.0%) from 2014

Liabilities

Up

$3,066,028

Up $38,329 (+1.3%) from 2014

Revenue

Down

$12,079,053

Down $140,845 (-1.2%) from 2014

Expenses

Down

$11,948,047

Down $170,630 (-1.4%) from 2014

Net Income

Up

$131,006

Up $29,785 (+29%) from 2014

Historical Trend

Balance Sheet Trend

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$15M$10M$5.0M$0Assets 2010: $5,752,944Liabilities 2010: $2,947,578Net Assets 2010: $2,805,3662010Assets 2011: $6,920,432Liabilities 2011: $3,043,631Net Assets 2011: $3,876,8012011Assets 2012: $6,977,903Liabilities 2012: $2,921,030Net Assets 2012: $4,056,8732012Assets 2013: $7,298,196Liabilities 2013: $3,085,188Net Assets 2013: $4,213,0082013Assets 2014: $7,341,928Liabilities 2014: $3,027,699Net Assets 2014: $4,314,2292014Assets 2015: $7,511,263Liabilities 2015: $3,066,028Net Assets 2015: $4,445,2352015Assets 2016: $8,333,387Liabilities 2016: $3,735,255Net Assets 2016: $4,598,1322016Assets 2017: $8,708,977Liabilities 2017: $3,911,506Net Assets 2017: $4,797,4712017Assets 2018: $8,620,176Liabilities 2018: $3,552,740Net Assets 2018: $5,067,4362018Assets 2019: $9,332,114Liabilities 2019: $3,376,516Net Assets 2019: $5,955,5982019Assets 2020: $11,434,211Liabilities 2020: $3,171,002Net Assets 2020: $8,263,2092020Assets 2021: $11,943,564Liabilities 2021: $2,914,415Net Assets 2021: $9,029,1492021Assets 2022: $11,496,829Liabilities 2022: $2,643,774Net Assets 2022: $8,853,0552022Assets 2023: $11,683,231Liabilities 2023: $2,426,276Net Assets 2023: $9,256,9552023Assets 2024: $12,226,696Liabilities 2024: $2,387,413Net Assets 2024: $9,839,2832024Assets 2025: $12,966,053Liabilities 2025: $3,052,783Net Assets 2025: $9,913,2702025

Highlighted filing

2015

Assets$7,511,263
Liabilities$3,066,028
Net Assets$4,445,235

Operations Trend

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$20M$15M$10M$5.0M$0-$5.0MExpenses 2010: $11,750,4642010Expenses 2011: $11,988,3142011Expenses 2012: $11,727,5192012Revenue 2013: $12,413,283Expenses 2013: $12,257,148Net Income 2013: $156,1352013Revenue 2014: $12,219,898Expenses 2014: $12,118,677Net Income 2014: $101,2212014Revenue 2015: $12,079,053Expenses 2015: $11,948,047Net Income 2015: $131,0062015Revenue 2016: $12,074,671Expenses 2016: $11,921,774Net Income 2016: $152,8972016Revenue 2017: $11,928,732Expenses 2017: $11,729,393Net Income 2017: $199,3392017Revenue 2018: $12,444,740Expenses 2018: $12,174,775Net Income 2018: $269,9652018Revenue 2019: $12,876,858Expenses 2019: $12,514,931Net Income 2019: $361,9272019Revenue 2020: $14,907,277Expenses 2020: $12,717,395Net Income 2020: $2,189,8822020Revenue 2021: $13,438,813Expenses 2021: $13,094,680Net Income 2021: $344,1332021Revenue 2022: $13,435,130Expenses 2022: $13,202,224Net Income 2022: $232,9062022Revenue 2023: $13,684,682Expenses 2023: $13,502,325Net Income 2023: $182,3572023Revenue 2024: $14,456,499Expenses 2024: $14,330,512Net Income 2024: $125,9872024Revenue 2025: $15,779,370Expenses 2025: $15,913,822Net Income 2025: -$134,4522025

Highlighted filing

2015

Revenue$12,079,053
Expenses$11,948,047
Net Income$131,006
Jump To
Filing Snapshot
Filing Period
Oct 1, 2014 to Sep 30, 2015
Signed
Jan 15, 2015
Return Version
2014v6.0
Gross Receipts
$12,079,053
Mission and Program Overview

Mission

Listening ear crisis center in mt. Pleasant, michigan, empowers individuals and families across mid and northern michigan by providing quality services and safe, affordable housing. With a history of serving over 30,000 people annually, listening ear is dedicated to listening, supporting, and advocating -- taking people from surviving to thriving.

The organization's primary exempt purpose is to provide mid and northern michigan with human services and housing that satisfy, support and promote the dignity and well being of those in need.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$3,220,741$3,053,272▼ $167,469
Savings and Temporary Cash Investments$1,599,220$1,994,417▲ $395,197
Accounts Receivable$949,311$831,999▼ $117,312
Prepaid Expenses and Deferred Charges$93,266$72,603▼ $20,663
Cash and Non-Interest-Bearing Accounts$1,200$1,200→ $0
Total Assets$7,341,928$7,511,263▲ $169,335
Other Assets Total$1,478,190$1,557,772▲ $79,582
Liabilities
Accounts Payable and Accrued Expenses$1,459,213$1,618,808▲ $159,595
Mortgage Notes Payable Secured by Investment Property$1,468,282$1,370,701▼ $97,581
Deferred Revenue$75,004$42,919▼ $32,085
Other Liabilities$25,200$33,600▲ $8,400
Total Liabilities$3,027,699$3,066,028▲ $38,329
Net Assets / Fund Balance
Unrestricted Net Assets$3,162,297$3,234,578▲ $72,281
Permanently Rstr Net Assets$1,076,358$1,150,872▲ $74,514
Temporarily Rstr Net Assets$75,574$59,785▼ $15,789
Total Net Assets Fund Balance$4,314,229$4,445,235▲ $131,006
Total Liabilities and Net Assets / Fund Balance$7,341,928$7,511,263▲ $169,335

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$2,686,285$1,953,205$4,639,490
Other Land Buildings$156,304$234,547$390,851
Equipment$33,998$228,600$262,598
Land$176,685-$176,685
Other Assets Org$16,376--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2015$1,076,358$74,514--$1,150,872
2014$1,045,972$30,386--$1,076,358
2013$1,035,874$10,098--$1,045,972
2012$965,874$70,000--$1,035,874
2011$965,874---$965,874
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Donald O SchusterExecutive DiFT$125,671$13,304$138,975
Jackie RandallFinancial DiFT$42,021$14,571$56,592

Board Members and Trustees

NameTitle
Dr Kristin Sheridan PhdChairperson
Dr Ross RapaportVice Chairpe
Bonnie HaywardDirector
Carol MeixnerDirector
David JohnsDirector
Gregg BarrickDirector
Heather TubbsDirector
Kris KirbyDirector
Lois VanordenDirector
Ruth FreeburyDirector
Al KaufmannSecretary
Paul SiersTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Open Arms CfcFoster Care6475 BARNEY RD, Traverse City, MI 49684$218,100
Curtiss ThomasFoster Care497 OLD M-37, Mesick, MI 49668$182,500
Dyer DianneFoster Care1215 S LOOMIS RD, Mt Pleasant, MI 48858$142,478
Gibbons JennipherFoster Care3756 DELTA DRIVE, Traverse City, MI 49685$124,100
-Foster Care1850 MICHIGAN AVE, Edmore, MI 48829$115,397
Revenue and Support

Revenue Composition

Contributions and Grants
$11,095,495
Program Service Revenue
$976,326
Investment Income
$7,232
Other Revenue
$0
All Other Contributions
$71,451
Change in Net Assets
$131,006

Audited Revenue Reconciliation

Revenue per Audited Statements
$12,079,053
Total Revenue per Audited Statements
$12,079,053
Total Revenue per Form 990
$12,079,053
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$8,290,096
Other Expenses$3,645,484
Grants and Similar Amounts Paid$12,467
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$6,132,692$464,557-$6,597,249
Other Employee Benefits$820,283$72,597-$892,880
Payroll Taxes$582,754$49,521-$632,275
Occupancy$466,106$14,652-$480,758
Travel$281,924$28,431-$310,355
Depreciation Depletion$167,591$6,848-$174,439
Current Officers, Directors, Trustees, and Key Employees-$167,692-$167,692
Office Expenses$85,841$35,453-$121,294
Insurance$77,260$7,693-$84,953
All Other Expenses$824,810$-742,932-$81,878
Interest$57,313--$57,313
Other Expenses$28,859$21,534-$50,393
Grants to Domestic Individuals$12,467--$12,467
Fees for Services Accounting-$10,325-$10,325
Conferences and Meetings$2,627$1,856-$4,483
Fees for Services Legal-$899-$899
Total Functional Expenses$11,773,108$174,939$0$11,948,047

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$11,948,047
Total Expenses per Audited Statements$11,948,047
Total Expenses per Form 990$11,948,047
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
-Spouse ofMaintenance & RepairNo$73,409
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Termination Benefits Payable$33,600
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with family members
Yes
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

The 990 is scanned and emailed to all board members prior to filing. The review process is to compare the 990 to the audited financial statements and the finance director reviews questions/checklist.

Form 990, Page 6, Part VI, Line 12C

Annually or as needed the director and each board member is required to sign acknowledgement of the review of the conflict of interest policy and disclose any possible conflicts of interest in accordance with the organization's policy.

Form 990, Page 6, Part VI, Line 15A

Executive director compensation is reviewed annually by an executive committee and is based on the comparison to the michigan non-profit compensation and benefit study.

Form 990, Page 6, Part VI, Line 15B

Compensation is reviewed annually by an executive committee and is based on the comparison to the michigan non-profit compensation and benefit study.

Form 990, Page 6, Part VI, Line 19

The organization makes its governing documents, conflict of interest policy and financial statements available through the organization website guidestar.org, dun & bradstreet, hard copy, face to face, and/or electronically.

Filing and Contact Details

Filer

Filer Name
Crisis Center Inc
EIN
38-1974024
Phone
9897736904
Address
PO BOX 800, MOUNT PLEASANT, MI 48804-0800
Doing Business As
Listening Ear Crisis Center

Signing Officer

Name
Donald O Schuster
Title
Executive Director
Phone
9897736904
Signed
2015-01-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Donald O Schuster
Formed
1970
Legal Domicile
Mi
Voting Board Members
12
Independent Board Members
12
Employees
526
Volunteers
18

Preparer

Firm
Baird Cotter and Bishop Pc
Address
134 WEST HARRIS, CADILLAC, MI 49601
Preparer
Angela K Roelofs CPA
Phone
2317759789
Supplemental Narrative

Additional Explanations

Form 990, Page 2, Part III, Line 4D

Program service expenses: 67,371, grants and allocations: 0, revenue: 62,942 child sexual abuse treatment program - this program had 271 hours. Consumers include children who have been sexually abused and members of their families. Services included individual and group counseling and support groups. Program service expenses: 279,696, grants and allocations: 0, revenue: 249,379 crisis center - service people in surrounding counties by providing 41,979 people crisis intervention, information and referral, and after-hour backup for area community mental health services. Program service expenses: 160,718, grants and allocations: 4,168, revenue: 161,547 runaway youth services provided services in 26 new cases of youths who are residents of clare and isabella counties. Services included counseling, support groups, 24-hour crisis line and temporary foster care. Program service expenses: 269,090, grants and allocations: 7,660, revenue: 270,413 transitional living program offers youth ages 16-21 in the clare/isabella county and saginaw chippewa tribal area the opportunity to achieve independence and develop self-reliance. Older homeless youth can receive guidance and support while living independently in an apartment setting for up to eighteen months while finishing school, gaining work experience and establishing a bank account. This program provided services for 17 new cases in the program. Program service expenses: 520,286, grants and allocations: 0, revenue: 582,053 rental operations program provides 81 family housing units to individuals in isabella and antrim counties who are low-income individuals and families. Program service expenses: 55,364, grants and allocations: 0, revenue: 54,189 the home counseling program provided assistance to 48 cases. The overall purpose for this program is to promote homeownership and housing stability, limit delinquencies and foreclosures, contribute to the growth and strength of isabella county; encourage the transition from unsafe housing to safe housing, from rent to homeownership and from homelessness to stable housing. In addition, the program strives for participants to learn skills for upgrading their currently owned homes and gain tools and training in the area of finance and budgeting to encourage financial independence.

Financial Statement Notes

Schedule D, Page 4, Part XIII

Part xiv - supplemental financial information part v line 4 the restricted asset, beneficial interest in assets held by community foundation, consists of the cumulative contributions made by the crisis center to the mt. Pleasant area community foundation naming itself or its affiliates as the designated beneficiary. Contributions also include amounts passed through various private and public entities. These amounts have been permanently restricted, as contributions to this fund are irrevocable. The foundation has variance power to redistribute these part v line 4 contributions to another beneficiary in the event that it finds the crisis center is unnecessary, incapable of fulfillment or is inconsistent with the needs of the community. The fund shall continue so long as assets are available in the fund and the purpose of the fund can be served by its continuation. If the fund is terminated, the foundation shall devote any remaining assets in the fund exclusively for charitable purposes consistent with those of the original purpose. Distribution from part v line 4 endowment funds to the crisis center and/or its affiliates are made only from annual earnings net of fees and expenses.

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IRS990/MissionDesc0THE ORGANIZATION'S PRIMARY EXEMPT PURPOSE IS TO PROVIDE MID AND NORTHERN MICHIGAN WITH HUMAN SERVICES AND HOUSING THAT SATISFY, SUPPORT AND PROMOTE THE DIGNITY AND WELL BEING OF THOSE IN NEED.
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IRS990/ProgSrvcAccomActy2Grp/Desc0FOSTER CARE PROGRAM - THIS PROGRAM SERVICES YOUTH 0-17 YEARS OF AGE, STRUGGLING WITH ISSUES OF SEXUAL OR PHYSICAL ABUSE, DELINQUENCY, MENTAL ILLNESS OR EMOTIONAL IMPAIRMENT AND DEVELOPMENTAL DISABILITIES. THIS PROGRAM PROVIDED SERVICES TO 40 YOUTHS. THIS ALSO INCLUDES DHS FOSTER CARE WHICH PROVIDES TEMPORARY EMERGENCY OR RESPITE CARE TO CHILDREN AGES 0-18 WITH DEVELOPMENTAL DISABILITIES, PHYSICAL OR MEDICAL CHALLENGES, AND/OR BEHAVIORAL, FAMILY OR EMOTIONAL CHALLENGES.
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IRS990/ProgSrvcAccomActy3Grp/Desc0IN HOME HELP OFFERS SUPPORT TO PEOPLE WITH DISABILITIES WHO ARE LIVING WITH THEIR FAMILIES OR IN THEIR OWN HOMES. IN HOME HELP CONSUMERS DECIDE WHAT, WHERE, WHO, AND HOW SUPPORT THEY NEED WILL BE PROVIDED. 51 CONSUMERS WERE SERVED WITH SUPPORTS RANGING FROM ASSISTANCE WITH HOUSEWORK TO PERSONAL CARE TO HELPING CONSUMERS GET OUT INTO THE COMMUNITY.
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IRS990/ProgSrvcAccomActyOtherGrp/Desc0PROGRAM SERVICE EXPENSES: 67,371, GRANTS AND ALLOCATIONS: 0, REVENUE: 62,942 CHILD SEXUAL ABUSE TREATMENT PROGRAM - THIS PROGRAM HAD 271 HOURS. CONSUMERS INCLUDE CHILDREN WHO HAVE BEEN SEXUALLY ABUSED AND MEMBERS OF THEIR FAMILIES. SERVICES INCLUDED INDIVIDUAL AND GROUP COUNSELING AND SUPPORT GROUPS. PROGRAM SERVICE EXPENSES: 279,696, GRANTS AND ALLOCATIONS: 0, REVENUE: 249,379 CRISIS CENTER - SERVICE PEOPLE IN SURROUNDING COUNTIES BY PROVIDING 41,979 PEOPLE CRISIS INTERVENTION, INFORMATION AND REFERRAL, AND AFTER-HOUR BACKUP FOR AREA COMMUNITY MENTAL HEALTH SERVICES. PROGRAM SERVICE EXPENSES: 160,718, GRANTS AND ALLOCATIONS: 4,168, REVENUE: 161,547 RUNAWAY YOUTH SERVICES PROVIDED SERVICES IN 26 NEW CASES OF YOUTHS WHO ARE RESIDENTS OF CLARE AND ISABELLA COUNTIES. SERVICES INCLUDED COUNSELING, SUPPORT GROUPS, 24-HOUR CRISIS LINE AND TEMPORARY FOSTER CARE. PROGRAM SERVICE EXPENSES: 269,090, GRANTS AND ALLOCATIONS: 7,660, REVENUE: 270,413 TRANSITIONAL LIVING PROGRAM OFFERS YOUTH AGES 16-21 IN THE CLARE/ISABELLA COUNTY AND SAGINAW CHIPPEWA TRIBAL AREA THE OPPORTUNITY TO ACHIEVE INDEPENDENCE AND DEVELOP SELF-RELIANCE. OLDER HOMELESS YOUTH CAN RECEIVE GUIDANCE AND SUPPORT WHILE LIVING INDEPENDENTLY IN AN APARTMENT SETTING FOR UP TO EIGHTEEN MONTHS WHILE FINISHING SCHOOL, GAINING WORK EXPERIENCE AND ESTABLISHING A BANK ACCOUNT. THIS PROGRAM PROVIDED SERVICES FOR 17 NEW CASES IN THE PROGRAM. PROGRAM SERVICE EXPENSES: 520,286, GRANTS AND ALLOCATIONS: 0, REVENUE: 582,053 RENTAL OPERATIONS PROGRAM PROVIDES 81 FAMILY HOUSING UNITS TO INDIVIDUALS IN ISABELLA AND ANTRIM COUNTIES WHO ARE LOW-INCOME INDIVIDUALS AND FAMILIES. PROGRAM SERVICE EXPENSES: 55,364, GRANTS AND ALLOCATIONS: 0, REVENUE: 54,189 THE HOME COUNSELING PROGRAM PROVIDED ASSISTANCE TO 48 CASES. THE OVERALL PURPOSE FOR THIS PROGRAM IS TO PROMOTE HOMEOWNERSHIP AND HOUSING STABILITY, LIMIT DELINQUENCIES AND FORECLOSURES, CONTRIBUTE TO THE GROWTH AND STRENGTH OF ISABELLA COUNTY; ENCOURAGE THE TRANSITION FROM UNSAFE HOUSING TO SAFE HOUSING, FROM RENT TO HOMEOWNERSHIP AND FROM HOMELESSNESS TO STABLE HOUSING. IN ADDITION, THE PROGRAM STRIVES FOR PARTICIPANTS TO LEARN SKILLS FOR UPGRADING THEIR CURRENTLY OWNED HOMES AND GAIN TOOLS AND TRAINING IN THE AREA OF FINANCE AND BUDGETING TO ENCOURAGE FINANCIAL INDEPENDENCE.
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IRS990ScheduleA/Form990ScheduleAPartVIGrp/ExplanationTxt0MANAGEMENT AND PROGRAM SERVICE FEES 2,133,044
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Document Assets

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Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Detailed filing. Detailed filing data is available for this year.$13.0$3.05$9.91$15.8$15.9$0.13
2024Detailed filing. Detailed filing data is available for this year.$12.2$2.39$9.84$14.5$14.3$0.13
2023Detailed filing. Detailed filing data is available for this year.$11.7$2.43$9.26$13.7$13.5$0.18
2022Detailed filing. Detailed filing data is available for this year.$11.5$2.64$8.85$13.4$13.2$0.23
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$11.9$2.91$9.03$13.4$13.1$0.34
2020Detailed filing. Detailed filing data is available for this year.$11.4$3.17$8.26$14.9$12.7$2.19
2019Detailed filing. Detailed filing data is available for this year.$9.33$3.38$5.96$12.9$12.5$0.36
2018Detailed filing. Detailed filing data is available for this year.$8.62$3.55$5.07$12.4$12.2$0.27
2017Detailed filing. Detailed filing data is available for this year.$8.71$3.91$4.80$11.9$11.7$0.20
2016Detailed filing. Detailed filing data is available for this year.$8.33$3.74$4.60$12.1$11.9$0.15
2015Detailed filing. Detailed filing data is available for this year.$7.51$3.07$4.45$12.1$11.9$0.13
2014Detailed filing. Detailed filing data is available for this year.$7.34$3.03$4.31$12.2$12.1$0.10
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.30$3.09$4.21$12.4$12.3$0.16
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.98$2.92$4.06$11.7
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.92$3.04$3.88$12.0
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$5.75$2.95$2.81$11.8