Civic Intelligence

Credit Unions Chartered in the State of Michigan

990 • Fiscal year 2023 • EIN 38-1438667

Jan 01, 2023 to Dec 31, 2023 • Filed on Mar 04, 2025

Organization ProfileWWW.CONSUMERSCU.ORG

View Organization Page

7200 Elm Valley DriveKalamazoo, MI 49009

(269) 345-7804

Siviq Scores

Precomputed percentiles for this filing year versus similar nonprofits in the same peer cohort.

Liabilities / Assets

42nd percentile

0.91x

Higher debt load relative to assets than 42% of similar nonprofits.

2023 filings • 501(c)14 • $1B+ nonprofits • Source year 2023

Liabilities / Revenue

22nd percentile

15.17x

Higher debt load relative to revenue than 22% of similar nonprofits.

2023 filings • 501(c)14 • $1B+ nonprofits • Source year 2023

Net Margin

72nd percentile

16%

Higher net margin than 72% of similar nonprofits.

2023 filings • 501(c)14 • $1B+ nonprofits • Source year 2023

Top Officer Pay

37th percentile

$846,866

Higher top officer pay than 37% of similar nonprofits.

Top officer pay equals 0.6% of source-year revenue.

2023 filings • 501(c)14 • $1B+ nonprofits • Source year 2023

Asset Growth

83rd percentile

8.6%

Faster asset growth than 83% of similar nonprofits.

2023 filings • 501(c)14 • $1B+ nonprofits • Annualized from 2022 to 2023

Revenue Growth

34th percentile

24%

Faster revenue growth than 34% of similar nonprofits.

2023 filings • 501(c)14 • $1B+ nonprofits • Annualized from 2022 to 2023

Balance Sheet
Liabilities / Assets42nd percentile

Assets

Up

$2,206,395,595

Up $174,407,244 (+8.6%) from 2022

Net Assets

Up

$202,552,340

Up $14,529,040 (+7.7%) from 2022

Liabilities

Up

$2,003,843,255

Up $159,878,204 (+8.7%) from 2022

Revenue And Expenses
Liabilities / Revenue22nd percentileNet Margin72nd percentile

Revenue

Up

$132,085,885

Up $25,689,172 (+24%) from 2022

Expenses

Up

$110,953,066

Up $27,601,631 (+33%) from 2022

Net Income

Down

$21,132,819

Down $1,912,459 (-8.3%) from 2022

Historical Trend

Balance Sheet Trend

Asset Growth83rd percentile

The highlighted filing sits inside the broader history for assets, liabilities, and net assets.

$3.0B$2.0B$1.0B$0Assets 2010: $352,828,373Liabilities 2010: $321,300,600Net Assets 2010: $31,527,7732010Assets 2011: $364,238,000Liabilities 2011: $330,496,833Net Assets 2011: $33,741,1672011Assets 2012: $430,623,843Liabilities 2012: $388,458,163Net Assets 2012: $42,165,6802012Assets 2013: $502,053,125Liabilities 2013: $453,282,737Net Assets 2013: $48,770,3882013Assets 2014: $587,472,564Liabilities 2014: $530,676,656Net Assets 2014: $56,795,9082014Assets 2015: $676,198,799Liabilities 2015: $610,852,438Net Assets 2015: $65,346,3612015Assets 2016: $809,890,682Liabilities 2016: $734,127,160Net Assets 2016: $75,763,5222016Assets 2017: $934,275,386Liabilities 2017: $846,261,747Net Assets 2017: $88,013,6392017Assets 2018: $1,092,793,146Liabilities 2018: $992,393,579Net Assets 2018: $100,399,5672018Assets 2019: $1,242,455,564Liabilities 2019: $1,126,308,486Net Assets 2019: $116,147,0782019Assets 2020: $1,476,727,502Liabilities 2020: $1,339,887,600Net Assets 2020: $136,839,9022020Assets 2021: $1,803,218,783Liabilities 2021: $1,638,240,761Net Assets 2021: $164,978,0222021Assets 2022: $2,031,988,351Liabilities 2022: $1,843,965,051Net Assets 2022: $188,023,3002022Assets 2023: $2,206,395,595Liabilities 2023: $2,003,843,255Net Assets 2023: $202,552,3402023Assets 2024: $2,421,874,191Liabilities 2024: $2,197,443,226Net Assets 2024: $224,430,9652024

Highlighted filing

2023

Assets$2,206,395,595
Liabilities$2,003,843,255
Net Assets$202,552,340
Open 2023 Filing

Operations Trend

Revenue Growth34th percentile

Revenue, expenses, and net income across loaded years, with this filing highlighted.

$200M$150M$100M$50M$0Expenses 2010: $28,816,9582010Expenses 2011: $26,796,3862011Expenses 2012: $23,604,9832012Revenue 2013: $34,536,952Expenses 2013: $27,932,244Net Income 2013: $6,604,7082013Revenue 2014: $37,783,410Expenses 2014: $29,757,890Net Income 2014: $8,025,5202014Revenue 2015: $42,934,409Expenses 2015: $34,383,956Net Income 2015: $8,550,4532015Revenue 2016: $49,668,739Expenses 2016: $39,251,578Net Income 2016: $10,417,1612016Revenue 2017: $56,872,419Expenses 2017: $44,622,302Net Income 2017: $12,250,1172017Revenue 2018: $68,117,784Expenses 2018: $55,731,856Net Income 2018: $12,385,9282018Revenue 2019: $82,426,936Expenses 2019: $66,679,425Net Income 2019: $15,747,5112019Revenue 2020: $95,997,052Expenses 2020: $75,304,228Net Income 2020: $20,692,8242020Revenue 2021: $105,757,638Expenses 2021: $77,619,518Net Income 2021: $28,138,1202021Revenue 2022: $106,396,713Expenses 2022: $83,351,435Net Income 2022: $23,045,2782022Revenue 2023: $132,085,885Expenses 2023: $110,953,066Net Income 2023: $21,132,8192023Revenue 2024: $160,612,923Expenses 2024: $138,734,298Net Income 2024: $21,878,6252024

Highlighted filing

2023

Revenue$132,085,885
Expenses$110,953,066
Net Income$21,132,819
Open 2023 Filing
Jump To
Filing Snapshot
Filing Period
Jan 1, 2023 to Dec 31, 2023
Signed
Mar 4, 2025
Return Version
2023v6.0
Gross Receipts
$132,085,885
Mission and Program Overview

Mission

To provide quality and innovative financial products and services that contribute to the economic and social well-being of our membership.

Balance Sheet Detail
LineBeginningEndChange
Assets
Other Notes and Loans Receivable, Net$1,840,407,526$1,955,800,354▲ $115,392,828
Rtn Earn Endowment Incm Other Fnds$188,023,300$202,552,340▲ $14,529,040
Land, Buildings, and Equipment, Net$100,050,682$103,258,180▲ $3,207,498
Savings and Temporary Cash Investments$11,133,835$53,852,010▲ $42,718,175
Cash and Non-Interest-Bearing Accounts$21,102,108$20,508,834▼ $593,274
Investments Other Securities$7,367,176$11,479,383▲ $4,112,207
Receivables From Officers Etc$1,409,472$3,203,800▲ $1,794,328
Prepaid Expenses and Deferred Charges$3,529,106$2,740,953▼ $788,153
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$2,031,988,351$2,206,395,595▲ $174,407,244
Other Assets Total$46,988,446$55,552,081▲ $8,563,635
Liabilities
Other Liabilities$1,619,028,576$1,774,323,341▲ $155,294,765
Mortgage Notes Payable Secured by Investment Property$210,000,000$210,000,000→ $0
Accounts Payable and Accrued Expenses$11,558,575$16,481,337▲ $4,922,762
Escrow Account Liability$3,377,900$3,038,577▼ $339,323
Total Liabilities$1,843,965,051$2,003,843,255▲ $159,878,204
Net Assets / Fund Balance
Total Net Assets Fund Balance$188,023,300$202,552,340▲ $14,529,040
Total Liabilities and Net Assets / Fund Balance$2,031,988,351$2,206,395,595▲ $174,407,244

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$69,492,479$11,183,301$80,675,780
Equipment$8,945,851$20,149,984$29,095,835
Land$21,637,753-$21,637,753
Other Land Buildings$2,160,368-$2,160,368
Leasehold Improvements$1,021,729$974,662$1,996,391
Compensation and Service Providers
Top Officer Pay37th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Scott SylvesterCEOFT$521,806$325,060$846,866
Steve HowardCFOFT$298,514$449,102$747,616
Steve OwensCLOFT$247,690$209,245$456,935
Shawn PremerChroFT$205,559$169,475$375,034
Lynn Jarman-johnsonCMOFT$166,173$191,963$358,136
Gregg TeegardinMortgage Loan OfficerFT$36,000$318,339$354,339
Jeffrey VisserCSOFT$174,225$163,713$337,938
Robert DunningCIOFT$163,992$149,236$313,228
Lindsay MccallCOOFT$168,377$142,407$310,784
Heidi BishMortgage Loan OfficerFT$36,000$259,946$295,946
Scott AdamsCROFT$154,254$134,957$289,211
Joshua SummerfieldVP of MortgageFT$92,378$162,663$255,041
Renee ZiskaMortgage Sales MgrFT$50,000$169,386$219,386
Gary FergusonVP of Business ServicesFT$148,675$44,427$193,102
Glen KellamInvestment Services Program ManagerFT$69,761$123,321$193,082
Heather GouldIndirect Sales ManagerFT$77,670$101,210$178,880
Timothy KosakVP of Consumer Lending & Data AnalysticsFT$158,866$17,316$176,182
Timothy KosakVP of Consumer Lending & Data Analys-$144,176$32,006$176,182
Ellengrace HauensteinMortgage Loan OfficerFT$36,000$135,511$171,511

Board Members and Trustees

NameTitle
Kim ShookChairperson
Nick ZaferVice-chairperson
Brent BassettDirector
Kim WeishaarDirector
Sandra GaddyDirector
Jay PrinceSecretary
Lisa GustafsonTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Bosch Architecture INCDesign Services8065 VINEYARD PARKWAY, Kalamazoo, MI 49009$436,853
Lennon Miller O'connor & BartoziewiczLegal Services900 COMERICA BUILDING 151 SOUTH ROS, Kalamazoo, MI 49007$261,750
Dixon Lawn CareLawn Services682 LAKE ST, Kalamazoo, MI 49001$124,095
Miller Canfield Paddock & Stone PlcLegal Services150 WEST JEFFERSON SUITE 2500, Detroit, MI 48226$108,625
Sneller Snow & GroundsLawn Services675 CLYDE CT SW, Bryon Center, MI 49315$104,425
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$129,515,946
Investment Income
$2,569,939
Other Revenue
$0
Change in Net Assets
$21,132,819

Audited Revenue Reconciliation

Revenue per Audited Statements
$132,085,885
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Total Revenue per Audited Statements
$132,085,885
Total Revenue per Form 990
$132,085,885
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$72,642,713
Salaries, Compensation, and Employee Benefits$38,310,353
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages---$23,996,268
Office Expenses---$8,129,976
Interest---$7,279,253
Current Officers, Directors, Trustees, and Key Employees---$6,508,173
Depreciation Depletion---$5,345,685
Information Technology---$4,021,863
Other Employee Benefits---$3,428,947
Occupancy---$3,280,625
Payroll Taxes---$2,254,964
Pension Plan Contributions---$2,122,001
Advertising---$1,709,531
Other Expenses---$1,473,217
Fees for Services Legal---$1,381,566
Travel---$291,267
Conferences and Meetings---$250,449
All Other Expenses---$234,524
Fees for Services Accounting---$147,942
Insurance---$78,703
Total Functional Expenses$0$0$0$110,953,066

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$110,953,066
Total Expenses per Audited Statements$110,953,066
Total Expenses per Form 990$110,953,066
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Officers, Directors, Trustees, and Key Employees$1,409,472$3,203,800▲ $1,794,328
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Member Shares$1,774,323,341
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

“Each individual that has an account with the credit union is a member.”

Form 990, Part VI, Section A, Line 7A

“Each member is allowed to vote for the governing body at the annual meeting.”

Form 990, Part VI, Section B, Line 11B

“The form 990 was provided to the organization's governing body for review prior to filing. Members of management will review the 990 prior to filing.”

Form 990, Part VI, Section B, Line 15A

“The organization uses independent compensation consultants and compensation surveys to determine compensation of the top management official. Ceo compensation is approved by the board of directors and the compensation committee. All discussions and decisions are documented in the board minutes. The most recent year this process was undertaken was 2023.”

Form 990, Part VI, Section C, Line 19

“Documents that are open to public inspection are available upon request.”

Filing and Contact Details

Filer

Filer Name
Consumers Credit Union
EIN
38-1438667
Phone
2693457804
Address
7200 ELM VALLEY DRIVE, KALAMAZOO, MI 49009

Signing Officer

Name
Steve Howard
Title
CFO
Phone
2693457804
Signed
2025-03-04
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Scott Sylvester
Formed
1951
Legal Domicile
Mi
Voting Board Members
7
Independent Board Members
7
Employees
504
Volunteers
8

Preparer

Firm
Plante & Moran Pllc
Address
750 TRADE CENTRE WAY STE 300, PORTAGE, MI 49002
Preparer
Joshua Nitz CPA
Phone
2695674500
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Cumulative effect of change in accounting principle due to cecl -6,603,779.”

FORM 990, PART XII, LINE 2C:

“Audit oversight process has not changed from the prior year.”

FORM 990, PART X, LINE 5 AND SCHEDULE L:

“Schedule l is not required for loans receivable balances on form 990, part x, line 5 if the loans are made by the credit union to the directors, officers, and key employees on the same terms offered to other members of the credit union. Therefore, the credit union has included approximately $6,250,000 and $2,250,000 of receivables from current officers, directors, trustees, key employees, and highest compensated employees for 2023 and 2022, respectively, within form 990, part x, line 7.”

FORM 990, PAGE 1, SECTION B, REASON FOR AMENDING FORM 990:

“The organization is amending form 990 to correct the amount of compensation reported on form 990, part vii and schedule j for its officers, key employees and highest compensation employees. The organization incorrectly reported the employees compensation, deferred compensation and nontaxable benefits. The organization corrected the amount of compensation reported on form 990, part vii, and schedule j. Furthermore, the organization corrected the amount of officer's compensation reported on form 990, part ix, statement of functional expense, lines 6, 7, 8 and 9.”

Financial Statement Notes

PART IV, LINE 2B:

“The credit union holds amounts in escrow accounts for real estate taxes and home insurance related to home mortgage loans.”

Raw XML AppendixShowing 400 of 897 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
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IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt5DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt6DIRECTOR
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IRS990/Form990PartVIISectionAGrp/TitleTxt15CSO
IRS990/Form990PartVIISectionAGrp/TitleTxt16VP OF BUSINESS SERVICES
IRS990/Form990PartVIISectionAGrp/TitleTxt17VP OF CONSUMER LENDING & DATA ANALYSTICS
IRS990/Form990PartVIISectionAGrp/TitleTxt18VP OF MORTGAGE
IRS990/Form990PartVIISectionAGrp/TitleTxt19INVESTMENT SERVICES PROGRAM MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt20INDIRECT SALES MANAGER
IRS990/Form990PartVIISectionAGrp/TitleTxt21MORTGAGE LOAN OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt22MORTGAGE LOAN OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt23MORTGAGE LOAN OFFICER
IRS990/Form990PartVIISectionAGrp/TitleTxt24MORTGAGE SALES MGR
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Document Assets

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Filings

Displayed year

2023 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$2,206,395,595
Liabilities
$2,003,843,255
Net assets
$202,552,340
Revenue
$132,085,885
Expenses
$110,953,066
Net income
$21,132,819
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$2,422$2,197$224$161$139$21.9
2023Detailed filing. Detailed filing data is available for this year.$2,206$2,004$203$132$111$21.1
2022XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$2,032$1,844$188$106$83.4$23.0
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1,803$1,638$165$106$77.6$28.1
2020Facts available. Structured filing facts are available, but richer extracted sections are limited.$1,477$1,340$137$96.0$75.3$20.7
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$1,242$1,126$116$82.4$66.7$15.7
2018Facts available. Structured filing facts are available, but richer extracted sections are limited.$1,093$992$100$68.1$55.7$12.4
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$934$846$88.0$56.9$44.6$12.3
2016XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$810$734$75.8$49.7$39.3$10.4
2015XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$676$611$65.3$42.9$34.4$8.55
2014Detailed filing. Detailed filing data is available for this year.$587$531$56.8$37.8$29.8$8.03
2013Detailed filing. Detailed filing data is available for this year.$502$453$48.8$34.5$27.9$6.60
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$431$388$42.2$23.6
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$364$330$33.7$26.8
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$353$321$31.5$28.8