Civic Intelligence

Tri-State Better Business Bureau Inc

EIN 35-1649164 • 501(c)6 • Evansville, IN

Profile

To be a leader in advancing marketplace trust. By creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models, and denouncing substandard marketplace behavior.

3101 N Green River Rd Suite 410Evansville, IN 47715

www.evansville.bbb.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

77th percentile

0.27x

Higher debt load relative to assets than 77% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Liabilities / Revenue

83rd percentile

0.35x

Higher debt load relative to revenue than 83% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Net Margin

9th percentile

-20%

Higher net margin than 9% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

22nd percentile

-7.6%

Faster asset growth than 22% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Annualized from 2021 to 2024

Revenue Growth

21st percentile

-5.5%

Faster revenue growth than 21% of similar nonprofits.

501(c)6 • $500k-$1M nonprofits • Annualized from 2021 to 2024

Balance Sheet
Liabilities / Assets77th percentile

Assets

Down

$624,853

Down $15,421 (-2.4%) from 2023

Liabilities

Up

$171,504

Up $73,506 (+75%) from 2023

Net Assets

Down

$453,349

Down $88,927 (-16%) from 2023

Operations
Liabilities / Revenue83rd percentileNet Margin9th percentile

Revenue

Up

$491,600

Up $34,044 (+7.4%) from 2023

Expenses

Up

$587,724

Up $51,557 (+9.6%) from 2023

Net Income

Down

-$96,124

Down $17,513 (-22%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth22nd percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$800K$600K$400K$200K$0Assets 2015: $661,577Liabilities 2015: $101,927Net Assets 2015: $559,6502015Assets 2017: $744,783Liabilities 2017: $125,488Net Assets 2017: $619,2952017Assets 2018: $728,795Liabilities 2018: $106,162Net Assets 2018: $622,6332018Assets 2019: $708,316Liabilities 2019: $115,913Net Assets 2019: $592,4032019Assets 2020: $780,747Liabilities 2020: $157,392Net Assets 2020: $623,3552020Assets 2021: $793,242Liabilities 2021: $100,141Net Assets 2021: $693,1012021Assets 2022: $707,187Liabilities 2022: $93,783Net Assets 2022: $613,4042022Assets 2023: $640,274Liabilities 2023: $97,998Net Assets 2023: $542,2762023Assets 2024: $624,853Liabilities 2024: $171,504Net Assets 2024: $453,3492024

Highlighted filing

2024

Assets$624,853
Liabilities$171,504
Net Assets$453,349
Open 2024 Filing

Operations Trend

Revenue Growth21st percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$800K$600K$400K$200K$0-$200KRevenue 2015: $604,436Expenses 2015: $565,891Net Income 2015: $38,5452015Revenue 2017: $622,811Expenses 2017: $616,328Net Income 2017: $6,4832017Revenue 2018: $621,462Expenses 2018: $608,378Net Income 2018: $13,0842018Revenue 2019: $579,447Expenses 2019: $641,633Net Income 2019: -$62,1862019Revenue 2020: $531,849Expenses 2020: $503,448Net Income 2020: $28,4012020Revenue 2021: $583,139Expenses 2021: $532,260Net Income 2021: $50,8792021Revenue 2022: $472,914Expenses 2022: $523,279Net Income 2022: -$50,3652022Revenue 2023: $457,556Expenses 2023: $536,167Net Income 2023: -$78,6112023Revenue 2024: $491,600Expenses 2024: $587,724Net Income 2024: -$96,1242024

Highlighted filing

2024

Revenue$491,600
Expenses$587,724
Net Income-$96,124
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$624,853
Liabilities
$171,504
Net assets
$453,349
Revenue
$491,600
Expenses
$587,724
Net income
-$96,124
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$6.25$1.72$4.53$4.92$5.88$0.96
2023Detailed filing. Detailed filing data is available for this year.$6.40$0.98$5.42$4.58$5.36$0.79
2022Detailed filing. Detailed filing data is available for this year.$7.07$0.94$6.13$4.73$5.23$0.50
2021Detailed filing. Detailed filing data is available for this year.$7.93$1.00$6.93$5.83$5.32$0.51
2020Detailed filing. Detailed filing data is available for this year.$7.81$1.57$6.23$5.32$5.03$0.28
2019Detailed filing. Detailed filing data is available for this year.$7.08$1.16$5.92$5.79$6.42$0.62
2018Detailed filing. Detailed filing data is available for this year.$7.29$1.06$6.23$6.21$6.08$0.13
2017Detailed filing. Detailed filing data is available for this year.$7.45$1.25$6.19$6.23$6.16$0.06
2015Detailed filing. Detailed filing data is available for this year.$6.62$1.02$5.60$6.04$5.66$0.39
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jun 1, 2025
Return Version
2024v5.0
Gross Receipts
$659,573
Mission and Program Overview

Mission

To be a leader in advancing marketplace trust. By creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models, and denouncing substandard marketplace behavior.

To be a leader in advancing marketplace trust by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celetrating marketplace role models, and denouncing substandard marketpalce behavior.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$473,975$448,186▼ $25,789
Savings and Temporary Cash Investments$77,749$76,191▼ $1,558
Cash and Non-Interest-Bearing Accounts$26,254$57,051▲ $30,797
Land, Buildings, and Equipment, Net$23,707$21,364▼ $2,343
Prepaid Expenses and Deferred Charges$15,431$14,318▼ $1,113
Accounts Receivable$10,868$5,443▼ $5,425
Intangible Assets-$1,125-
Total Assets$640,274$624,853▼ $15,421
Other Assets Total$12,290$1,175▼ $11,115
Liabilities
Deferred Revenue$60,895$134,679▲ $73,784
Other Liabilities$30,848$31,035▲ $187
Accounts Payable and Accrued Expenses$6,255$5,790▼ $465
Total Liabilities$97,998$171,504▲ $73,506
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$542,276$453,349▼ $88,927
Total Net Assets Fund Balance$542,276$453,349▼ $88,927
Total Liabilities and Net Assets / Fund Balance$640,274$624,853▼ $15,421

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$21,364$87,911$109,275
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseTotal
Cathy EicheleCEO/presidenFT$72,000$72,000
Ron LibbertTreasurerPT$11,015$11,015

Board Members and Trustees

NameTitle
Dane ChandlerChair
Brett SchultheisBoard Member
Brian SpencerBoard Member
Don Decker JrBoard Member
Don HidgonBoard Member
Ginger HappeBoard Member
Jason HulsmanBoard Member
John R DiekhoffBoard Member
Lindsey MccoyBoard Member
Michael StuckeyBoard Member
Ray FarabaughBoard Member
Rev Adrian BrooksBoard Member
Tom SchraderBoard Member
Susan BolinCEO/presiden
Shannon FrankCounsel
Cortney PhillipsSecretary
Revenue and Support

Revenue Composition

Contributions and Grants
$424,268
Program Service Revenue
$125
Investment Income
$24,998
Other Revenue
$42,209
All Other Contributions
$1,325
Change in Net Assets
$-96,124

Audited Revenue Reconciliation

Revenue per Audited Statements
$491,600
Total Revenue per Audited Statements
$491,600
Total Revenue per Form 990
$491,600
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$374,262
Other Expenses$213,462
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$229,138$41,051-$270,189
Current Officers, Directors, Trustees, and Key Employees$45,686$26,314-$72,000
Fees for Services Accounting$10,687$35,114-$45,801
Information Technology$32,528$6,196-$38,724
Occupancy$27,018$4,620-$31,638
Payroll Taxes$22,443$3,935-$26,378
Office Expenses$17,517$3,051-$20,568
Fees for Services Other$9,851--$9,851
Insurance$5,794$991-$6,785
Pension Plan Contributions$4,863$832-$5,695
Depreciation Depletion$4,713$243-$4,956
Travel$4,228--$4,228
Conferences and Meetings$594$3,116-$3,710
Advertising$1,406--$1,406
All Other Expenses$631--$631
Other Expenses$576--$576
Total Functional Expenses$462,261$125,463$0$587,724

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$589,545
Expenses per Audited Statements$587,724
Total Expenses per Form 990$587,724
Expenses Not Reported on Form 990$1,821
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
In-house lobbying only
No
Subject to proxy tax
Yes
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Vacation Accrual$29,845
Accrued Payroll Taxes$1,190
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
Yes
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Page 6, Part VI, Line 11B

“Form 990 is reviewed by the treasurer. After this review a copy of form 990 is sent to the board for review. A copy of the form 990 is submitted to the bureau's federal oversight agency, the council of better business bureaus.”

Form 990, Page 6, Part VI, Line 12C

“Statements are passed out each year and signed by all officers and board members. If any member reasonably believes that this policy is in violation, the president and the board discuss and take any necessary action.”

Form 990, Page 6, Part VI, Line 15A

“Salary review policy: the president and the boards' budget committee conduct a review of wage ranges annually in the fourth quarter of the year. Change to the range chart, including executive compensation, are made as deemed appropriate for the following year, with approval of the full board of directors. Tools for determining salary standards include: local wage and inflation data and the cbbb data on compensation (when available)”

Form 990, Page 6, Part VI, Line 15B

“SEE 15A”

Form 990, Page 6, Part VI, Line 19

“UPON REQUEST”

Filing and Contact Details

Filer

Filer Name
Tri-state Better Business Bureau in
EIN
35-1649164
Phone
8124730202
Address
3101 N GREEN RIVER RD SUITE 410, EVANSVILLE, IN 47715

Signing Officer

Name
Susan Bolin
Title
CEO/president
Phone
8124730202
Signed
2025-06-01
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Susan Bolin
Formed
1985
Legal Domicile
In
Voting Board Members
18
Independent Board Members
18
Employees
11

Preparer

Firm
Kruse Dicus & Associates Llp
Address
965 KENMORE DR, EVANSVILLE, IN 47714
Preparer
S Renae Scholz CPA
Phone
8124777300
Supplemental Narrative

Additional Explanations

FORM 990 - ORGANIZATION'S MISSION

“To be a leader in advancing marketplace trust by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celetrating marketplace role models, and denouncing substandard marketpalce behavior.”

Form 990, Part XI, Line 9

“Book / tax depreciation difference -1,821”

Financial Statement Notes

Schedule D, Page 4, Part XII, Line 2D

“Book / tax depreciation difference 1,821”

Raw XML AppendixShowing 400 of 446 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt16SECRETARY
IRS990/Form990PartVIISectionAGrp/TitleTxt17BOARD MEMBER
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IRS990/InformationTechnologyGrp/ManagementAndGeneralAmt06196
IRS990/InformationTechnologyGrp/ProgramServicesAmt032528
IRS990/InformationTechnologyGrp/TotalAmt038724
IRS990/InsuranceGrp/ManagementAndGeneralAmt0991
IRS990/InsuranceGrp/ProgramServicesAmt05794
IRS990/InsuranceGrp/TotalAmt06785
IRS990/IntangibleAssetsGrp/EOYAmt01125
IRS990/InvestmentExpenseAmt0-2392
IRS990/InvestmentIncomeGrp/RelatedOrExemptFuncIncomeAmt021054
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IRS990/MissionDesc0TO BE A LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELETRATING MARKETPLACE ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPALCE BEHAVIOR.
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IRS990/NetUnrelatedBusTxblIncmAmt0436
IRS990/NetUnrlzdGainsLossesInvstAmt011410
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IRS990/OfficeExpensesGrp/ProgramServicesAmt017517
IRS990/OfficeExpensesGrp/TotalAmt020568
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IRS990/OperateHospitalInd0false
IRS990/Organization501cInd0X
IRS990/OrganizationFollowsFASB117Ind0X
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IRS990/OtherChangesInNetAssetsAmt0-1821
IRS990/OtherExpensesGrp/Desc0DUES & SUBSCRIPTIONS
IRS990/OtherExpensesGrp/Desc1MEMBER SERVICES
IRS990/OtherExpensesGrp/Desc2CREDIT CARD FEES
IRS990/OtherExpensesGrp/Desc3SALES EXPENSE
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IRS990/OtherExpensesGrp/ProgramServicesAmt18943
IRS990/OtherExpensesGrp/ProgramServicesAmt25654
IRS990/OtherExpensesGrp/ProgramServicesAmt3576
IRS990/OtherExpensesGrp/TotalAmt029991
IRS990/OtherExpensesGrp/TotalAmt18943
IRS990/OtherExpensesGrp/TotalAmt25654
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IRS990/OtherLiabilitiesGrp/BOYAmt030848
IRS990/OtherLiabilitiesGrp/EOYAmt031035
IRS990/OtherRevenueMiscGrp/BusinessCd0541800
IRS990/OtherRevenueMiscGrp/Desc0ADVERTISING
IRS990/OtherRevenueMiscGrp/TotalRevenueColumnAmt042209
IRS990/OtherRevenueMiscGrp/UnrelatedBusinessRevenueAmt042209
IRS990/OtherRevenueTotalAmt042209
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IRS990/OtherSalariesAndWagesGrp/ProgramServicesAmt0229138
IRS990/OtherSalariesAndWagesGrp/TotalAmt0270189
IRS990/PartialLiquidationInd0false
IRS990/PayrollTaxesGrp/ManagementAndGeneralAmt03935
IRS990/PayrollTaxesGrp/ProgramServicesAmt022443
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IRS990/PensionPlanContributionsGrp/ManagementAndGeneralAmt0832
IRS990/PensionPlanContributionsGrp/ProgramServicesAmt04863
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IRS990/PYInvestmentIncomeAmt018640
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IRS990/PYOtherRevenueAmt044754
IRS990/PYProgramServiceRevenueAmt0125
IRS990/PYRevenuesLessExpensesAmt0-78611
IRS990/PYSalariesCompEmpBnftPaidAmt0324206
IRS990/PYTotalExpensesAmt0536167
IRS990/PYTotalRevenueAmt0457556
IRS990/ReconcilationRevenueExpnssAmt0-96124
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IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0VACATION ACCRUAL
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc1ACCRUED PAYROLL TAXES
IRS990ScheduleD/RevenueSubtotalAmt0491600
IRS990ScheduleD/SupplementalInformationDetail/ExplanationTxt0BOOK / TAX DEPRECIATION DIFFERENCE 1,821
IRS990ScheduleD/SupplementalInformationDetail/FormAndLineReferenceDesc0SCHEDULE D, PAGE 4, PART XII, LINE 2D
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IRS990ScheduleD/TotalExpensesPerForm990Amt0587724
IRS990ScheduleD/TotalLiabilityAmt031035
IRS990ScheduleD/TotalRevenuePerForm990Amt0491600
IRS990ScheduleD/TotalRevEtcAuditedFinclStmtAmt0491600
IRS990ScheduleD/TotExpnsEtcAuditedFinclStmtAmt0589545
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IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0TO BE A LEADER IN ADVANCING MARKETPLACE TRUST BY CREATING A COMMUNITY OF TRUSTWORTHY BUSINESSES, SETTING STANDARDS FOR MARKETPLACE TRUST, ENCOURAGING AND SUPPORTING BEST PRACTICES, CELETRATING MARKETPLACE ROLE MODELS, AND DENOUNCING SUBSTANDARD MARKETPALCE BEHAVIOR.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1FORM 990 IS REVIEWED BY THE TREASURER. AFTER THIS REVIEW A COPY OF FORM 990 IS SENT TO THE BOARD FOR REVIEW. A COPY OF THE FORM 990 IS SUBMITTED TO THE BUREAU'S FEDERAL OVERSIGHT AGENCY, THE COUNCIL OF BETTER BUSINESS BUREAUS.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2STATEMENTS ARE PASSED OUT EACH YEAR AND SIGNED BY ALL OFFICERS AND BOARD MEMBERS. IF ANY MEMBER REASONABLY BELIEVES THAT THIS POLICY IS IN VIOLATION, THE PRESIDENT AND THE BOARD DISCUSS AND TAKE ANY NECESSARY ACTION.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3SALARY REVIEW POLICY: THE PRESIDENT AND THE BOARDS' BUDGET COMMITTEE CONDUCT A REVIEW OF WAGE RANGES ANNUALLY IN THE FOURTH QUARTER OF THE YEAR. CHANGE TO THE RANGE CHART, INCLUDING EXECUTIVE COMPENSATION, ARE MADE AS DEEMED APPROPRIATE FOR THE FOLLOWING YEAR, WITH APPROVAL OF THE FULL BOARD OF DIRECTORS. TOOLS FOR DETERMINING SALARY STANDARDS INCLUDE: LOCAL WAGE AND INFLATION DATA AND THE CBBB DATA ON COMPENSATION (WHEN AVAILABLE)
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt4SEE 15A
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt5UPON REQUEST
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt6BOOK / TAX DEPRECIATION DIFFERENCE -1,821
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0FORM 990 - ORGANIZATION'S MISSION
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1FORM 990, PAGE 6, PART VI, LINE 11B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2FORM 990, PAGE 6, PART VI, LINE 12C
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3FORM 990, PAGE 6, PART VI, LINE 15A
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc4FORM 990, PAGE 6, PART VI, LINE 15B
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc5FORM 990, PAGE 6, PART VI, LINE 19
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc6FORM 990, PART XI, LINE 9
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IRS990/TotalReportableCompFromOrgAmt083015
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