Civic Intelligence

Joint Office of Citizen Complaints

EIN 31-0818787 • 501(c)3 • Dayton, OH

Profile

Mediation of disputes, information and referral services.

11 West Monument AveDayton, OH 45402

www.dayton-ombudsman.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

81st percentile

0.32x

Higher debt load relative to assets than 81% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2024

Liabilities / Revenue

74th percentile

0.14x

Higher debt load relative to revenue than 74% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2024

Net Margin

46th percentile

2.4%

Higher net margin than 46% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Source year 2024

Top Officer Pay

74th percentile

$67,120

Higher top officer pay than 74% of similar nonprofits.

Top officer pay equals 7.2% of source-year revenue.

501(c)3 • $500k-$1M nonprofits • Source year 2024

Asset Growth

89th percentile

58%

Faster asset growth than 89% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Annualized from 2023 to 2024

Revenue Growth

65th percentile

19%

Faster revenue growth than 65% of similar nonprofits.

501(c)3 • $500k-$1M nonprofits • Annualized from 2023 to 2024

Assets

Up

$418,615

Up $50,092 (+14%) from 2022

Liabilities

Up

$134,396

Up $89,654 (+200%) from 2022

Net Assets

Down

$284,219

Down $39,562 (-12%) from 2022

Revenue

Up

$926,932

Up $74,483 (+8.7%) from 2022

Expenses

Up

$904,639

Up $99,702 (+12%) from 2022

Net Income

Down

$22,293

Down $25,219 (-53%) from 2022

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$600K$400K$200K$0Assets 2010: $460,208Liabilities 2010: $11,518Net Assets 2010: $448,6902010Assets 2012: $446,628Liabilities 2012: $25,283Net Assets 2012: $421,3452012Assets 2013: $405,019Liabilities 2013: $12,789Net Assets 2013: $392,2302013Assets 2014: $320,473Liabilities 2014: $11,594Net Assets 2014: $308,8792014Assets 2015: $322,567Liabilities 2015: $24,627Net Assets 2015: $297,9402015Assets 2016: $318,037Liabilities 2016: $11,703Net Assets 2016: $306,3342016Assets 2017: $312,318Liabilities 2017: $19,101Net Assets 2017: $293,2172017Assets 2018: $312,519Liabilities 2018: $19,586Net Assets 2018: $292,9332018Assets 2020: $276,061Liabilities 2020: $143,676Net Assets 2020: $132,3852020Assets 2021: $318,395Liabilities 2021: $90,789Net Assets 2021: $227,6062021Assets 2022: $368,523Liabilities 2022: $44,742Net Assets 2022: $323,7812022Assets 2024: $418,615Liabilities 2024: $134,396Net Assets 2024: $284,2192024

Highlighted filing

2024

Assets$418,615
Liabilities$134,396
Net Assets$284,219

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$1.5M$1.0M$500K$0-$500KExpenses 2010: $487,0152010Expenses 2012: $568,2082012Revenue 2013: $475,676Expenses 2013: $504,791Net Income 2013: -$29,1152013Revenue 2014: $421,079Expenses 2014: $504,430Net Income 2014: -$83,3512014Revenue 2015: $425,903Expenses 2015: $436,842Net Income 2015: -$10,9392015Revenue 2016: $440,881Expenses 2016: $432,487Net Income 2016: $8,3942016Revenue 2017: $469,712Expenses 2017: $482,829Net Income 2017: -$13,1172017Revenue 2018: $651,627Expenses 2018: $651,911Net Income 2018: -$2842018Revenue 2020: $611,503Expenses 2020: $731,198Net Income 2020: -$119,6952020Revenue 2021: $1,031,857Expenses 2021: $869,844Net Income 2021: $162,0132021Revenue 2022: $852,449Expenses 2022: $804,937Net Income 2022: $47,5122022Revenue 2024: $926,932Expenses 2024: $904,639Net Income 2024: $22,2932024

Highlighted filing

2024

Revenue$926,932
Expenses$904,639
Net Income$22,293

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.42$0.13$0.28$0.93$0.90$0.02
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.37$0.04$0.32$0.85$0.80$0.05
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.32$0.09$0.23$1.03$0.87$0.16
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$0.28$0.14$0.13$0.61$0.73$0.12
2018Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.31$0.02$0.29$0.65$0.65$0.00
2017Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.31$0.02$0.29$0.47$0.48$0.01
2016Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.32$0.01$0.31$0.44$0.43$0.01
2015Detailed filing. Detailed filing data is available for this year.$0.32$0.02$0.30$0.43$0.44$0.01
2014Detailed filing. Detailed filing data is available for this year.$0.32$0.01$0.31$0.42$0.50$0.08
2013Detailed filing. Detailed filing data is available for this year.$0.41$0.01$0.39$0.48$0.50$0.03
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.45$0.03$0.42$0.57
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.46$0.01$0.45$0.49
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 15, 2025
Return Version
2024v5.2
Gross Receipts
$926,932
Mission and Program Overview

Mission

Resolution of disputes, information and referral services

Resolution of disputes, information, and referral services.

Balance Sheet Detail
LineBeginningEndChange
Assets
Savings and Temporary Cash Investments$171,844$239,535▲ $67,691
Cash and Non-Interest-Bearing Accounts$8,310$57,780▲ $49,470
Accounts Receivable$23,649$0▼ $23,649
Prepaid Expenses and Deferred Charges$3,997$3,997→ $0
Land, Buildings, and Equipment, Net$642$0▼ $642
Total Assets$264,712$418,615▲ $153,903
Other Assets Total$56,270$117,303▲ $61,033
Liabilities
Other Liabilities$0$117,303▲ $117,303
Accounts Payable and Accrued Expenses$7,690$17,093▲ $9,403
Deferred Revenue$0--
Total Liabilities$7,690$134,396▲ $126,706
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$257,022$284,219▲ $27,197
Total Net Assets Fund Balance$257,022$284,219▲ $27,197
Total Liabilities and Net Assets / Fund Balance$264,712$418,615▲ $153,903

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$0$60,984$60,984
Leasehold Improvements$0$2,350$2,350
Land$0--
Other Assets Org$117,303--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseTotal
Diane D WelbornExecutive DirectorFT$67,120$67,120

Board Members and Trustees

Revenue and Support

Revenue Composition

Contributions and Grants
$912,769
Program Service Revenue
$0
Investment Income
$14,163
Other Revenue
$0
All Other Contributions
$912,769
Change in Net Assets
$22,293
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$739,102
Other Expenses$165,537
Total Fundraising Expense$1,929
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$446,671$46,354$1,290$494,315
Other Employee Benefits$67,361$6,990$195$74,546
Current Officers, Directors, Trustees, and Key Employees$60,651$6,294$175$67,120
Pension Plan Contributions$51,889$5,385$150$57,424
Payroll Taxes$41,293$4,285$119$45,697
Office Expenses$32,354$0$0$32,354
Advertising$29,466$0$0$29,466
Occupancy$24,788$0$0$24,788
Conferences and Meetings$6,268$0$0$6,268
Insurance$5,408$0$0$5,408
All Other Expenses$4,239$0$0$4,239
Travel$886$0$0$886
Other Expenses$584$0$0$584
Total Functional Expenses$833,402$69,308$1,929$904,639
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Lease liability$117,303
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No
Filing and Contact Details

Filer

Filer Name
Joint Office of Citizen Complaints
EIN
31-0818787
Phone
9372234613
Address
11 West Monument Ave, Dayton, OH 45402
Doing Business As
The Ombudsman Office

Signing Officer

Name
Diane D Welborn
Title
Executive Director
Phone
9372234613
Signed
2025-11-15
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Diane D Welborn
Formed
1972
Legal Domicile
Oh
Voting Board Members
9
Independent Board Members
9
Employees
13
Volunteers
25

Preparer

Firm
Matthew J Scarr CPA LLC
Address
808 East Franklin St, Centerville, OH 45459
Preparer
Matthew J Scarr CPA
Phone
9372321200
Supplemental Narrative

Additional Explanations

Pt VI, Line 11B

Organizations process to review Form 990--A copy of the return is provided to the Executive Director for review with the Board prior to signature on the electronic filing authorization. When the signed authorization is received, the return is transmitted.

Pt VI, Line 12C

Enforcement of conflicts policy--At the Board of Directors meeting each year a new conflict of interest form is completed, signed, and kept in the Organizations records.

Pt VI, Line 15A

Compensation process for top official--Executive director compensation is reviewed and set by the Board of Directors and approved by vote. The executive director is excluded for the review and voting process related to executive director compensation.

Pt VI, Line 19

Governing documents disclosure explanation--The governing documents are available to the public upon request for the same period as the Form 990 must be made available under Section 6104.

Raw XML AppendixShowing 400 of 443 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/PersonNm0Diane D Welborn
IRS990/Form990PartVIISectionAGrp/PersonNm1Commissioner Carolyn Rice
IRS990/Form990PartVIISectionAGrp/PersonNm2Commissioner Deborah Lieberman
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IRS990/PensionPlanContributionsGrp/TotalAmt057424
IRS990/PoliticalCampaignActyInd0false
IRS990/PrepaidExpensesDefrdChargesGrp/BOYAmt03997
IRS990/PrepaidExpensesDefrdChargesGrp/EOYAmt03997
IRS990/PrincipalOfficerNm0Diane D Welborn
IRS990/PriorPeriodAdjustmentsAmt04904
IRS990/ProfessionalFundraisingInd0false
IRS990/ProhibitedTaxShelterTransInd0false
IRS990/PYContributionsGrantsAmt0776492
IRS990/PYExcessBenefitTransInd0false
IRS990/PYInvestmentIncomeAmt04390
IRS990/PYOtherExpensesAmt0181369
IRS990/PYRevenuesLessExpensesAmt0-66759
IRS990/PYSalariesCompEmpBnftPaidAmt0666272
IRS990/PYTotalExpensesAmt0847641
IRS990/PYTotalRevenueAmt0780882
IRS990/QuidProQuoContributionsInd0false
IRS990/RcvFndsToPayPrsnlBnftCntrctInd0false
IRS990/ReconcilationRevenueExpnssAmt022293
IRS990/RegularMonitoringEnfrcInd0true
IRS990/RelatedEntityInd0false
IRS990/RelatedOrganizationCtrlEntInd0false
IRS990/ReportInvestmentsOtherSecInd0false
IRS990/ReportLandBuildingEquipmentInd0true
IRS990/ReportOtherAssetsInd0true
IRS990/ReportOtherLiabilitiesInd0true
IRS990/ReportProgramRelatedInvstInd0false
IRS990/RevenueAmt0912769
IRS990/SavingsAndTempCashInvstGrp/BOYAmt0171844
IRS990/SavingsAndTempCashInvstGrp/EOYAmt0239535
IRS990ScheduleA/AmountsRcvdDsqlfyPersonGrp/TotalAmt00
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearAmt0912769
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus1YearAmt0776492
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus2YearsAmt0850176
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus3YearsAmt01030066
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/CurrentTaxYearMinus4YearsAmt0607790
IRS990ScheduleA/GiftsGrantsContrisRcvd509Grp/TotalAmt04177293
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearAmt014163
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus1YearAmt04390
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus2YearsAmt02273
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus3YearsAmt01791
IRS990ScheduleA/GrossInvestmentIncome509Grp/CurrentTaxYearMinus4YearsAmt03713
IRS990ScheduleA/GrossInvestmentIncome509Grp/TotalAmt026330
IRS990ScheduleA/GrossReceiptsAdmissionsGrp/TotalAmt00
IRS990ScheduleA/GrossReceiptsNonUnrltBusGrp/TotalAmt00
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearAmt014163
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus1YearAmt04390
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus2YearsAmt02273
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus3YearsAmt01791
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/CurrentTaxYearMinus4YearsAmt03713
IRS990ScheduleA/InvestmentIncomeAndUBTIGrp/TotalAmt026330
IRS990ScheduleA/InvestmentIncomeCYPct00.00630
IRS990ScheduleA/InvestmentIncomePYPct00.00440
IRS990ScheduleA/OtherSupportSumAmt00
IRS990ScheduleA/PubliclySupportedOrg509a2Ind0X
IRS990ScheduleA/PublicSupportCY170Pct00
IRS990ScheduleA/PublicSupportCY509Pct00.99370
IRS990ScheduleA/PublicSupportPY509Pct00.99560
IRS990ScheduleA/PublicSupportTotal509Amt04177293
IRS990ScheduleA/SubstAndDsqlfyPrsnsTotGrp/TotalAmt00
IRS990ScheduleA/SubstantialContributorsAmtGrp/TotalAmt00
IRS990ScheduleA/TaxRevLeviedOrgnztnlBnft509Grp/TotalAmt00
IRS990ScheduleA/ThirtyThrPctSuprtTestsCY509Ind0X
IRS990ScheduleA/Total509Grp/CurrentTaxYearAmt0912769
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus1YearAmt0776492
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus2YearsAmt0850176
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus3YearsAmt01030066
IRS990ScheduleA/Total509Grp/CurrentTaxYearMinus4YearsAmt0607790
IRS990ScheduleA/Total509Grp/TotalAmt04177293
IRS990ScheduleA/TotalSupportCalendarYearGrp/TotalAmt04203623
IRS990ScheduleB/ContributorInformationGrp/ContributorBusinessName/BusinessNameLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorNum0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine10RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/AddressLine20RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/City0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/State0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/ContributorUSAddress/ZIPCode0RESTRICTED
IRS990ScheduleB/ContributorInformationGrp/TotalContributionsAmt0RESTRICTED
IRS990/ScheduleBRequiredInd0true
IRS990ScheduleD/EquipmentGrp/BookValueAmt00
IRS990ScheduleD/EquipmentGrp/DepreciationAmt060984
IRS990ScheduleD/EquipmentGrp/OtherCostOrOtherBasisAmt060984
IRS990ScheduleD/LandGrp/BookValueAmt00
IRS990ScheduleD/LandGrp/InvestmentCostOrOtherBasisAmt00
IRS990ScheduleD/LeaseholdImprovementsGrp/BookValueAmt00
IRS990ScheduleD/LeaseholdImprovementsGrp/DepreciationAmt02350
IRS990ScheduleD/LeaseholdImprovementsGrp/OtherCostOrOtherBasisAmt02350
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt00
IRS990ScheduleD/OtherAssetsOrgGrp/BookValueAmt1117303
IRS990ScheduleD/OtherAssetsOrgGrp/Desc0DBP Asset
IRS990ScheduleD/OtherAssetsOrgGrp/Desc1Right of use asset
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Amt0117303
IRS990ScheduleD/OtherLiabilitiesOrgGrp/Desc0Lease liability
IRS990ScheduleD/TotalBookValueLandBuildingsAmt00
IRS990ScheduleD/TotalBookValueOtherAssetsAmt0117303
IRS990ScheduleD/TotalLiabilityAmt0117303
IRS990/ScheduleJRequiredInd0false
IRS990/ScheduleORequiredInd0false
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt0Organizations process to review Form 990--A copy of the return is provided to the Executive Director for review with the Board prior to signature on the electronic filing authorization. When the signed authorization is received, the return is transmitted.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt1Enforcement of conflicts policy--At the Board of Directors meeting each year a new conflict of interest form is completed, signed, and kept in the Organizations records.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt2Compensation process for top official--Executive director compensation is reviewed and set by the Board of Directors and approved by vote. The executive director is excluded for the review and voting process related to executive director compensation.
IRS990ScheduleO/SupplementalInformationDetail/ExplanationTxt3Governing documents disclosure explanation--The governing documents are available to the public upon request for the same period as the Form 990 must be made available under Section 6104.
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc0Pt VI, Line 11b
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc1Pt VI, Line 12c
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc2Pt VI, Line 15a
IRS990ScheduleO/SupplementalInformationDetail/FormAndLineReferenceDesc3Pt VI, Line 19
IRS990/SchoolOperatingInd0false
IRS990/SignificantChangeInd0false
IRS990/SignificantNewProgramSrvcInd0false
IRS990/StatesWhereCopyOfReturnIsFldCd0OH
IRS990/SubjectToProxyTaxInd0false
IRS990/TaxablePartyNotificationInd0false
IRS990/TaxExemptBondsInd0false
IRS990/TerminateOperationsInd0false
IRS990/TotalAssetsBOYAmt0264712
IRS990/TotalAssetsEOYAmt0418615
IRS990/TotalAssetsGrp/BOYAmt0264712
IRS990/TotalAssetsGrp/EOYAmt0418615
IRS990/TotalCompGreaterThan150KInd0false
IRS990/TotalContributionsAmt0912769
IRS990/TotalEmployeeCnt013
IRS990/TotalFunctionalExpensesGrp/FundraisingAmt01929
IRS990/TotalFunctionalExpensesGrp/ManagementAndGeneralAmt069308
IRS990/TotalFunctionalExpensesGrp/ProgramServicesAmt0833402
IRS990/TotalFunctionalExpensesGrp/TotalAmt0904639
IRS990/TotalGrossUBIAmt00
IRS990/TotalLiabilitiesBOYAmt07690
IRS990/TotalLiabilitiesEOYAmt0134396
IRS990/TotalLiabilitiesGrp/BOYAmt07690
IRS990/TotalLiabilitiesGrp/EOYAmt0134396
IRS990/TotalNetAssetsFundBalanceGrp/BOYAmt0257022
IRS990/TotalNetAssetsFundBalanceGrp/EOYAmt0284219
IRS990/TotalOtherCompensationAmt00
IRS990/TotalProgramServiceExpensesAmt0833402
IRS990/TotalReportableCompFromOrgAmt067120
IRS990/TotalRevenueGrp/ExclusionAmt014163
IRS990/TotalRevenueGrp/RelatedOrExemptFuncIncomeAmt00
IRS990/TotalRevenueGrp/TotalRevenueColumnAmt0926932
IRS990/TotalRevenueGrp/UnrelatedBusinessRevenueAmt00
IRS990/TotalVolunteersCnt025
IRS990/TotLiabNetAssetsFundBalanceGrp/BOYAmt0264712
IRS990/TotLiabNetAssetsFundBalanceGrp/EOYAmt0418615
IRS990/TotReportableCompRltdOrgAmt00
IRS990/TravelGrp/FundraisingAmt00
IRS990/TravelGrp/ManagementAndGeneralAmt00
IRS990/TravelGrp/ProgramServicesAmt0886

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