Hope Services Hawaii Inc

“The organization's members consist of the incumbent roman catholic bishop of honolulu, or his canonical equivalent, as determine by competent authority of the roman catholic church chair; the vicar general of the diocese of honolulu, or his canonical equivalent as determined by competent authority of the roman catholic church; the finance officer of the diocese of honolulu; and three other individuals appointed by the bishop of honolulu from time to time, for terms of three years.”

“Directors are elected by the board by members of the corporation.”

“An affirmative vote of the majority of the members represented and voting, including the chair of the members, is required to take or do any of the following actions; (1) initiate and adopt any amendment or repeal of the bylaws; (2) adopt any amendments to the articles; (3) adopt any plan of merger of consolidation of the corporation; (4) approve the sale, lease, exchange, or pledge of all the personal property assets of the corporation, or such substantial part thereof as would render continued operation impractical; (5) consent to the appointment of the chief executive officer (ceo) of the corporation; (6) authorize the sale, exchange, or mortgage of any of the real property assets of the corporation; (7) authorize the voluntary dissolution of the corporation or revoke proceeding therefor; (8) adopt a plan for the distribution of the assets of the corporation; and (9) review and approve or disapprove the mission and guidelines of the corporation.”

“The ceo and board of directors review the form 990 prior to filing. A draft copy of the form 990 is sent by the ceo to the board of directors by email. The board is provided time to review, ask questions, and approve the 990 prior to filing. If time allows for the board to receive, review with the author presentation in a board meeting, and the vote.”

“The organization's conflict of interest is included in employee handbook. The organization regularly and consistently monitors and enforces its employees' compliance with the handbook. Employees are required to sign an acknowledgement of receipt of the hope services hawaii personnel policies handbook for employees. There is an additional conflict of interest policy for the governing board. Board of directors are required to sign a disclosure statement at least annually and have a duty to inform the ceo at any time during the year of a potential conflict. Based on the policy, a director is prohibited from participating in the governing body deliberations and decisions on transactions where a conflict exists.”

“The process for determining compensation of the ceo includes a review and approval by members of the board of directors and uses comparable data documentation such as; (1) a description of the compensation and benefits, and the date it was approved; (2) identifying members of the board of directors who were present during the discussion about compensation and benefits and the results of the vote; (3) a description of the comparability data relied upon and how the data was obtained; (4) actions taken (such as abstaining from discussion and vote) with respect to consideration of the compensation by anyone who is otherwise a member of the board but who had a conflict of interest with respect to the decision on the compensation and benefits.”

“The organization provides its governing documents, conflict of interest policy, and financial statements to the public upon request.”

“Hope services hawaii provides housing-focused interventions to end homelessness through a continuum of services, including homeless prevention and diversion, mobile outreach, medical respite, street medicine, in- shelter medical attention, behavioral health support, emergency transitional shelter, housing navigation and location, rental assistance, emergency financial assistance, representative payee services, permanent supportive housing, and person-centered case management services. We support people in overcoming the adversity of experiencing homelessness because we believe that all people deserve a home. In the fiscal year ending august 31, 2024, hope provided core homeless services to 799 households overall, reaching 1,563 people experiencing homelessness on hawaii island. All four of our largest programs provide trauma-informed, person-centered housing navigation and case management services utilizing best practices and a collaborative, planned approach. To make a lasting difference in the lives of our participants, hope has been committed to leadership and collaborative opportunities that challenge conventional methods of providing social services, and to pursue opportunities that make homelessness on hawaii island more brief, rare, and nonrecurring.”

“Through our housing program, we helped 113 households experiencing homelessness obtain permanent housing, and we have also assisted 69 households who were at risk of homelessness maintain their housing through prevention assistance. Rrh is a short- to medium-term housing intervention designed to help individuals and families quickly exit homelessness, return to housing in the community (usually in the private market), and not experience homelessness again. Rrh is a housing first intervention, meaning that the primary focus is on moving households into housing quickly, without preconditions (such as those relating to employment, income, criminal records, "motivation,- or sobriety). Through our housing stability services, we serve 33 households that experienced chronic homelessness and who have a disability. We provide rental and utility assistance coupled with supportive case management that assists the participants with tenancy skills and maintaining housing stability. Through our kukui services, we serve 44 households with permanent supportive housing (psh), which consists of rental assistance and case management that have experienced chronic homelessness and have a disability. Both programs are in compliance with hud regulations to provide these participants with permanent housing, rental assistance, and support through the journey from securing housing to long-term housing stability.”

“Through our outreach program, housing navigators conduct comprehensive assessments to understand each person?s housing needs, barriers, and preferences. The outreach program helps clients to navigate the process of securing housing, connecting individuals and families with resources and services that can support their housing stability, such as rental assistance programs, affordable housing, healthcare, access to mental health and employment. The outreach program served 301 individuals, 225 head of households, 15 non head, among those served were 61 children, and 141 of the individuals served were chronically homeless. Additionally, the program assisted 10 veterans, providing support to those who served. Notably, the program successfully placed 76 individuals in permanent housing and 47 individuals to emergency shelters.”

“The emergency shelter program provided a safe, sanitary place to live while working toward permanent housing for 337 households, composed of 442 individuals, including 78 children 17 years old and younger and 86 kupuna who were 62 years or older. Hope's emergency shelters provide temporary living places and a transformative program where guests and staff remain focused on the ultimate goal of permanent housing. During initial intake, hope staff familiarize guests with the program and facility and provide needed items such as basic toiletries, personal hygiene articles, clothing, and food. In the first few days of program entry, staff work with program guests to help create meaningful goals that focus on their strengths and are participant-centered, specific, and measurable. Learning about guests' individual needs, staff connect guests to services that address barriers, which may include access to health insurance, primary healthcare, dental, and mental health services. Staff assists guests in increasing their income and assets by verifying eligibility for public benefits, working on an honest budget, and connecting them to community resources for financial literacy, banking, tax preparation, and credit repair and opportunities for literacy, educational, and vocational services, computer skills classes, resume development, interview coaching, mentoring, job training, higher education, job placement, and employment services. Hope services' emergency shelter program stands as a vital resource for individuals and families facing housing instability. By combining safe, temporary shelter with person-centered, holistic support-including health, financial, educational, and employment services-the program empowers guests to overcome barriers and work toward lasting stability. With a strong focus on dignity, self- determination, and comprehensive care, hope's approach continues to serve as a bridge from crisis to permanent housing and renewed independence. Throughout the year, there were a total of 136 households that exited into permanent housing with a total of 195 persons. Of those who exited to permanent housing, 75% received financial benefits, and 99% were covered by health insurance. These outcomes reflect: effective service delivery, high success in securing income and healthcare, and substantial transition rates from temporary shelter to permanent housing. Hope collects data in the state homeless management information system, enabling our outcomes to be measured against internal and system-wide performance benchmarks. In fiscal year 2023-2024, hope services shelter program served 266 households with a total of 454 people. The programs have achieved a 77% exit rate to permanent housing with a median length of stay of 92 days. 45% increased earned income at exit 45%, another 61% exited with non-earned income, and 99% covered with medical insurance. These outcomes reflect hope services' ongoing commitment to addressing homelessness with compassion, targeted supports, and data-informed interventions. Despite shifting external conditions, the program continues to guide a majority of participants into permanent housing while consistently supporting income growth and universal access to health coverage-underscoring its role as a reliable catalyst for long-term stability and empowerment.”

“Programs within the health services department address comprehensive medical and behavioral health needs including social services and housing case management, which influence and impact an individual's ability for self-care and purposeful daily function. Employing a multidisciplinary approach in collaboration with community partners, hope services hawai'i strives to increase the health literacy and life skills that empower individuals to sustain long-term, optimal quality of life. The medical respite program uniquely provides a safe, comfortable, and nurturing setting where individuals can continue recuperation from a hospital admission, and/or decrease the risk of preventable or unnecessary admission to the hospital. The medical respite program grew from four beds in september 2022 to 12 beds in july 2024, and then to 18 beds in september 2024. From march 2023 through august 2024, 43 patients were accepted into a medical respite bed. An additional 20 patients with lower acuity were placed in an emergency shelter through the medical respite referral process. The street and shelter medicine programs offer health assessment, education, basic wound care, and care plan guidance to unsheltered individuals and to those in emergency or transitional shelters, respectively, who are experiencing barriers to accessing medical attention. The street and shelter medicine programs follow a prevention and early intervention model of healthcare that promotes optimal health as a foundation for achieving life goals. From april 2023 through august 2024, there were 260 street medicine encounters and 273 shelter medicine encounters. Supplemental services coordinated by the health services team include vaccination clinics, tb screening clinics, vision exams with the provision of free glasses, mobile primary care appointments, two naloxone vending machines, and participation in community health events to provide information, education, and wound care.”

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