Civic Intelligence

Veterans Outreach Center Inc

EIN 16-1137379 • 501(c)3 • Rochester, NY

Profile

We provide comprehensive resources to current and former members of the U.S. Armed Forces and their families through direct service, community collaboration, and advocacy.

459 South AvenueRochester, NY 14620-1020

www.veteransoutreachcenter.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

54th percentile

0.21x

Higher debt load relative to assets than 54% of similar nonprofits.

501(c)3 • $10M-$25M nonprofits • Source year 2024

Liabilities / Revenue

70th percentile

0.52x

Higher debt load relative to revenue than 70% of similar nonprofits.

501(c)3 • $10M-$25M nonprofits • Source year 2024

Net Margin

78th percentile

26%

Higher net margin than 78% of similar nonprofits.

501(c)3 • $10M-$25M nonprofits • Source year 2024

Top Officer Pay

45th percentile

$172,203

Higher top officer pay than 45% of similar nonprofits.

Top officer pay equals 2.6% of source-year revenue.

501(c)3 • $10M-$25M nonprofits • Source year 2024

Asset Growth

70th percentile

11%

Faster asset growth than 70% of similar nonprofits.

501(c)3 • $10M-$25M nonprofits • Annualized from 2023 to 2024

Revenue Growth

80th percentile

35%

Faster revenue growth than 80% of similar nonprofits.

501(c)3 • $10M-$25M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets54th percentile

Assets

Up

$16,238,696

Up $1,658,008 (+11%) from 2023

Liabilities

Down

$3,442,630

Down $212,104 (-5.8%) from 2023

Net Assets

Up

$12,796,066

Up $1,870,112 (+17%) from 2023

Operations
Liabilities / Revenue70th percentileNet Margin78th percentile

Revenue

Up

$6,570,831

Up $1,703,326 (+35%) from 2023

Expenses

Up

$4,865,740

Up $684,560 (+16%) from 2023

Net Income

Up

$1,705,091

Up $1,018,766 (+148%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth70th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$20M$15M$10M$5.0M$0Assets 2010: $5,040,434Liabilities 2010: $901,944Net Assets 2010: $4,138,4902010Assets 2011: $4,202,126Liabilities 2011: $497,479Net Assets 2011: $3,704,6472011Assets 2012: $4,058,615Liabilities 2012: $394,699Net Assets 2012: $3,663,9162012Assets 2013: $4,239,146Liabilities 2013: $321,464Net Assets 2013: $3,917,6822013Assets 2014: $4,223,175Liabilities 2014: $347,217Net Assets 2014: $3,875,9582014Assets 2015: $4,584,603Liabilities 2015: $336,415Net Assets 2015: $4,248,1882015Assets 2016: $5,223,531Liabilities 2016: $366,581Net Assets 2016: $4,856,9502016Assets 2017: $5,247,207Liabilities 2017: $216,661Net Assets 2017: $5,030,5462017Assets 2018: $5,271,122Liabilities 2018: $135,960Net Assets 2018: $5,135,1622018Assets 2019: $6,890,829Liabilities 2019: $1,038,313Net Assets 2019: $5,852,5162019Assets 2020: $7,402,433Liabilities 2020: $1,012,803Net Assets 2020: $6,389,6302020Assets 2021: $10,292,940Liabilities 2021: $1,176,401Net Assets 2021: $9,116,5392021Assets 2022: $17,316,392Liabilities 2022: $7,171,491Net Assets 2022: $10,144,9012022Assets 2023: $14,580,688Liabilities 2023: $3,654,734Net Assets 2023: $10,925,9542023Assets 2024: $16,238,696Liabilities 2024: $3,442,630Net Assets 2024: $12,796,0662024

Highlighted filing

2024

Assets$16,238,696
Liabilities$3,442,630
Net Assets$12,796,066
Open 2024 Filing

Operations Trend

Revenue Growth80th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$8.0M$6.0M$4.0M$2.0M$0-$2.0MRevenue 2010: $2,417,038Expenses 2010: $2,504,307Net Income 2010: -$87,2692010Expenses 2011: $2,683,7052011Expenses 2012: $3,089,3812012Revenue 2013: $3,475,661Expenses 2013: $3,225,956Net Income 2013: $249,7052013Revenue 2014: $4,008,530Expenses 2014: $4,054,423Net Income 2014: -$45,8932014Revenue 2015: $4,236,419Expenses 2015: $3,861,687Net Income 2015: $374,7322015Revenue 2016: $4,667,642Expenses 2016: $4,072,402Net Income 2016: $595,2402016Revenue 2017: $4,349,591Expenses 2017: $4,211,834Net Income 2017: $137,7572017Revenue 2018: $3,123,620Expenses 2018: $2,991,206Net Income 2018: $132,4142018Revenue 2019: $3,433,261Expenses 2019: $2,770,823Net Income 2019: $662,4382019Revenue 2020: $3,671,791Expenses 2020: $3,125,782Net Income 2020: $546,0092020Revenue 2021: $5,967,513Expenses 2021: $3,274,537Net Income 2021: $2,692,9762021Revenue 2022: $5,282,917Expenses 2022: $3,741,326Net Income 2022: $1,541,5912022Revenue 2023: $4,867,505Expenses 2023: $4,181,180Net Income 2023: $686,3252023Revenue 2024: $6,570,831Expenses 2024: $4,865,740Net Income 2024: $1,705,0912024

Highlighted filing

2024

Revenue$6,570,831
Expenses$4,865,740
Net Income$1,705,091
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$16,238,696
Liabilities
$3,442,630
Net assets
$12,796,066
Revenue
$6,570,831
Expenses
$4,865,740
Net income
$1,705,091
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$16.2$3.44$12.8$6.57$4.87$1.71
2023Summary only. Only limited summary data is available for this year.$14.6$3.65$10.9$4.87$4.18$0.69
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$17.3$7.17$10.1$5.28$3.74$1.54
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$10.3$1.18$9.12$5.97$3.27$2.69
2020XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$7.40$1.01$6.39$3.67$3.13$0.55
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$6.89$1.04$5.85$3.43$2.77$0.66
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$5.27$0.14$5.14$3.12$2.99$0.13
2017Facts available. Structured filing facts are available, but richer extracted sections are limited.$5.25$0.22$5.03$4.35$4.21$0.14
2016Facts available. Structured filing facts are available, but richer extracted sections are limited.$5.22$0.37$4.86$4.67$4.07$0.60
2015Detailed filing. Detailed filing data is available for this year.$4.58$0.34$4.25$4.24$3.86$0.37
2014Summary only. Only limited summary data is available for this year.$4.22$0.35$3.88$4.01$4.05$0.05
2013Detailed filing. Detailed filing data is available for this year.$4.24$0.32$3.92$3.48$3.23$0.25
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.06$0.39$3.66$3.09
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$4.20$0.50$3.70$2.68
2010Summary only. Only limited summary data is available for this year.$5.04$0.90$4.14$2.42$2.50$0.09
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Jul 1, 2025
Return Version
2024v5.2
Gross Receipts
$7,506,334
Mission and Program Overview

Mission

Provide supportive services to U.S. veterans and their families.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$9,958,766$10,398,070▲ $439,304
Pledges and Grants Receivable$495,341$2,291,805▲ $1,796,464
Investments in Publicly Traded Securities$2,600,296$2,221,718▼ $378,578
Other Notes and Loans Receivable, Net$746,366$746,366→ $0
Savings and Temporary Cash Investments$619,869$250,103▼ $369,766
Prepaid Expenses and Deferred Charges$28,015$166,840▲ $138,825
Accounts Receivable$69,156$99,137▲ $29,981
Inventories for Sale or Use$46,776$40,500▼ $6,276
Cash and Non-Interest-Bearing Accounts$16,103$24,157▲ $8,054
Total Assets$14,580,688$16,238,696▲ $1,658,008
Liabilities
Mortgage Notes Payable Secured by Investment Property$2,746,366$2,746,366→ $0
Accounts Payable and Accrued Expenses$336,354$452,894▲ $116,540
Deferred Revenue$572,014$243,370▼ $328,644
Total Liabilities$3,654,734$3,442,630▼ $212,104
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$10,047,086$10,857,769▲ $810,683
Net Assets With Donor Restrictions$878,868$1,938,297▲ $1,059,429
Total Net Assets Fund Balance$10,925,954$12,796,066▲ $1,870,112
Total Liabilities and Net Assets / Fund Balance$14,580,688$16,238,696▲ $1,658,008

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$9,912,262$2,379,275$12,291,537
Other Land Buildings$330,727$33,196$363,923
Leasehold Improvements$793$284,818$285,611
Equipment$121,990$83,654$205,644
Land$32,298-$32,298
Compensation and Service Providers
Top Officer Pay45th percentile

Employees

NameTitleFull / Part TimeBaseOtherTotal
Laura HeltzExecutive DirectorFT$170,726$1,477$172,203

Board Members and Trustees

NameTitle
Ellen AdamsBoard Chair
Don ReeveVice-Chairman
Dr Peter ZiarnowskiBoard Member
Dylan PotterBoard Member
Edward FrenchBoard Member
Greg SchneiderBoard Member
Jim MageeBoard Member
Joseph RobachBoard Member
Marvin Patterson JrBoard Member
Matthew LegereBoard Member
Sean McNamaraBoard Member
Yashira RodriguezBoard Member
Jessie GregorioCorporate Counsel
Joseph CatoneSecretary
Bernie SchroederTreasurer
Revenue and Support

Revenue Composition

Contributions and Grants
$6,324,564
Program Service Revenue
$0
Investment Income
$213,797
Other Revenue
$32,470
All Other Contributions
$3,610,044
Change in Net Assets
$1,705,091

Audited Revenue Reconciliation

Revenue per Audited Statements
$6,598,176
Revenue Not Reported on Financial Statements
$-27,345
Revenue Not Reported on Form 990
$165,021
Other Revenue Adjustments
$-27,819
Total Revenue per Audited Statements
$6,763,197
Total Revenue per Form 990
$6,570,831
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$2,966,236
Other Expenses$1,812,265
Total Fundraising Expense$614,699
Grants and Similar Amounts Paid$87,239
Professional Fundraising Fees$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$1,570,628$427,623$352,000$2,350,251
Depreciation Depletion$368,393$14,951$9,967$393,311
Office Expenses$250,241$49,527$44,630$344,398
Fees for Services Other$231,107$97,633$7,769$336,509
Other Employee Benefits$134,841$84,922$40,831$260,594
Payroll Taxes$120,030$33,460$29,699$183,189
Current Officers, Directors, Trustees, and Key Employees$86,101$43,050$43,051$172,202
Fees for Services Accounting-$112,760-$112,760
Fees for Services Legal-$92,665-$92,665
Grants to Domestic Individuals$87,239--$87,239
Other Expenses$83,058$2,331$3,335$86,393
Insurance$75,148$3,050$2,033$80,231
Advertising$11,794$2,260$60,361$74,415
Occupancy$59,919$528$352$60,799
All Other Expenses$6,529$34,275$17,294$58,098
Conferences and Meetings$53,092$57$212$53,361
Travel$21,821$2,856$1,611$26,288
Fees for Service Investment Mgmnt Fees-$474-$474
Total Functional Expenses$3,248,619$1,002,422$614,699$4,865,740

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Audited Statements$4,893,085
Total Expenses per Form 990$4,865,740
Expenses per Audited Statements$4,865,266
Expenses Not Reported on Form 990$27,819
Expenses Not Reported on Financial Statements$474
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$152,855
Fundraising Gross Income$125,035
Professional Fundraising Fees$0

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Stars & Stripes Celebration$265,534$84,181$14,499$69,682
Golf Tournament$94,264$39,489$5,477$34,012
Total Events$406,568$127,362$152,555$-25,193
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, line 11B

“The 990 is reviewed by the Treasurer and is made available to the full Board of Directors upon request.”

Form 990, Part VI, Section B, line 12C

“The Organization provides each officer and director with the conflict of interest policy when they are elected. The policy and declaration is reviewed and signed by all on an annual basis. If a potential conflict with any officer or director arises, the organization follows the conflict of interest policy and documents that detail in meeting minutes.”

Form 990, Part VI, Section B, line 15

“The compensation of the Organization's Executive Director is set by using benchmark data for similar positions in the region and is approved by the Executive Committee. The compensation of the Organization's top management officials and other key employees is approved by the Executive Director.”

Form 990, Part VI, Section C, line 19

“Governing documents, conflict of interest policy, and financial statements are made available upon request.”

Filing and Contact Details

Filer

Filer Name
Veterans Outreach Center Inc
EIN
16-1137379
Phone
5852957803
Address
459 South Avenue, Rochester, NY 14620-1020

Signing Officer

Name
Laura Heltz
Title
Executive Director
Phone
5852957803
Signed
2025-07-01
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Laura Heltz
Formed
1979
Legal Domicile
Ny
Voting Board Members
15
Independent Board Members
15
Employees
61
Volunteers
475

Preparer

Firm
Heveron & Company CPAs PLLC
Address
260 Plymouth Avenue South, Rochester, NY 14608
Preparer
Stephanie Annunziata
Phone
5852322956
Supplemental Narrative

Financial Statement Notes

Part XI, Line 4B - Other Adjustments:

“Direct Fundraising Expenses -27,819.”

Part XII, Line 2D - Other Adjustments:

“Direct Fundraising Expenses 27,819.”

Raw XML AppendixShowing 400 of 658 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0Housing: Veterans Outreach Center owns and operates 54 beds to serve homeless male veterans. In 2024, one hundred and thirty-four (134) male veterans were provided shelter in our residential program. This program includes two primary facilities, Richards House and Otto House, both located at The Veterans Outreach Center Gary B. Beikirch Residential Complex. Richards House has 46 beds in congregate living for the purposes of emergency or transitional housing. Otto House, which has 8 private apartments for transitional and/or supportive living. Each facility offers case management to help veterans achieve their goals. Following completion of program goals, these veterans are then transitioned into permanent housing. Continued on Schedule OHousing: (Continued) We also continue to operate Liberty Landing, which opened in 2020. It is the first affordable, permanent housing facility with veteran preference in Monroe County, and it includes 10 units set aside specifically for formerly homeless veterans with disabilities. Liberty Landing has 33 apartments with onsite program management by VOC and property management via our development partner, Conifer.This program is also supported by Government grants. Grants received for this program in 2024 totaled $1,080,785.
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IRS990/Form990PartVIISectionAGrp/PersonNm0Joseph Catone
IRS990/Form990PartVIISectionAGrp/PersonNm1Jessie Gregorio
IRS990/Form990PartVIISectionAGrp/PersonNm2Marvin Patterson Jr
IRS990/Form990PartVIISectionAGrp/PersonNm3Don Reeve
IRS990/Form990PartVIISectionAGrp/PersonNm4Bernie Schroeder
IRS990/Form990PartVIISectionAGrp/PersonNm5Matthew Legere
IRS990/Form990PartVIISectionAGrp/PersonNm6Ellen Adams
IRS990/Form990PartVIISectionAGrp/PersonNm7Dylan Potter
IRS990/Form990PartVIISectionAGrp/PersonNm8Dr Peter Ziarnowski
IRS990/Form990PartVIISectionAGrp/PersonNm9Sean McNamara
IRS990/Form990PartVIISectionAGrp/PersonNm10Joseph Robach
IRS990/Form990PartVIISectionAGrp/PersonNm11Jim Magee
IRS990/Form990PartVIISectionAGrp/PersonNm12Yashira Rodriguez
IRS990/Form990PartVIISectionAGrp/PersonNm13Edward French
IRS990/Form990PartVIISectionAGrp/PersonNm14Greg Schneider
IRS990/Form990PartVIISectionAGrp/PersonNm15Laura Heltz
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IRS990/MissionDesc0Mission:Our mission is to serve veterans with compassion and advocate for all who have worn our nation's uniform so they can RISE and live life to the fullest. Continued on Schedule O
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IRS990/ProgSrvcAccomActy2Grp/Desc0Supportive and Wellness Services: VOC offered a portfolio of no-cost services available to all veterans and immediate family members. Benefits counseling, temporary financial assistance, housing search, peer mentoring, financial counseling, budget workshops, and legal counseling are some of the services provided in 2024. VOC supported 29 veterans with their journey through Veterans Treatment Court, a program designed to support justice-involved veterans so that they may avoid incarceration, develop healthy networks, establish economic sufficiency, and lead successful lives. Continued on Schedule OSupportive and Wellness Services: (Continued) Additionally, through a partnership, VOC had 143 veterans participate in Lawyer for a Day, an opportunity hosted at VOC that utilizes volunteer lawyers who donate their time. This was utilized 163 times in 2024. A dedicated female veterans program served 196 individual veterans with services focused on the unique challenges they faced during military service. VOC conducts remote services using web-based technology and helped support 398 veterans across the country. We continue to provide hundreds of unlimited bus passes to veterans (free of charge) through our partnership with RTS in Monroe and the surrounding counties. Lastly, VOC staff safely conducted over 564 outreach activities to raise awareness of the services that local veterans have access to. This program is supported by Government grants. Grants received for this program in 2024 totaled $436,209.
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IRS990/ProgSrvcAccomActy2Grp/GrantAmt024649
IRS990/ProgSrvcAccomActy3Grp/Desc0Employment & Training: VOC's Employment Resource Center provides vocational counseling, skills assessment, occupational skills training, resume preparation and job search assistance. In 2024, VOC's professional team of Employment Specialists assisted in placing 202 veterans in jobs-156 in full-time positions (40 hours per week) and 46 in part-time positions (19 hours per week), with an overall average wage of $18.35/hour. VOC's Veterans Community Technology Center (VCTC) had 4225 visits. VOC provided or funded career-based training to 264 veterans and conducted 231 classes, offering professional development and training opportunities.Continued on Schedule OThis program is supported by Government grants. Grants received for this program in 2024 totaled $510,911.
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt0524515
IRS990/ProgSrvcAccomActy3Grp/GrantAmt07469
IRS990/ProgSrvcAccomActyOtherGrp/Desc0VOC's Behavioral Health and Wellness Programs are dedicated to the wellness of the Western NY veteran community, while also leading the agency's trauma-informed care efforts through internal modeling and training. The Behavior Health team is led by a NYS State licensed mental health counselor. The team provides crisis intervention, outreach, and internal and external consultation. In 2024, they served 850 individual clients through 1,863 total engagements. Additionally, VOC conducted 782 suicide screenings. With a strong focus on suicide prevention and awareness, the team also provides regular wellness checks and acts as a critical resource for both clients and staff. In 2024, VOC's Quartermaster Program served 936 veterans a total of 6,004 times, providing essential daily living supplies such as food, clothing, and hygiene items. Additionally, VOC's Fitness Center-equipped with free weights, ellipticals, treadmills, and other exercise equipment-was utilized by 167 veterans across 1,443 visits, reinforcing the link between physical health and overall wellness. A component of VOC's Wellness Programs is the Morale Center. In 2024, the following services were offered: Peer Support & Substance Abuse Recovery Groups, Open Art Studio, Art Therapy, Plastic Model building, Fitness Center Recreation, Massage Therapy, Hydro massage, Free Laundry Facilities, Reiki Therapy, Chess Club, Barber & Salon Services, Socialization Groups, Outdoor Wellness, and behavioral health support for all staff and clients on site. This resulted in veterans utilizing these holistic wellness services just over 9,871 times. VOC benefits from strong community engagement, with skilled volunteers playing a vital role in delivering free services to local veterans. In 2024, 42 dedicated VOC volunteers contributed their time throughout the year, supported by an additional 441 volunteers for special events. Together, they logged a total of 3,629 hours of service-an estimated value of $135,325.41. This volunteer-driven support is essential to extending the reach and impact of VOC's mission.Flag Store: The e-commerce store offers a wide selection of flags, accessories, military and patriotic merchandise for sale with any proceeds going to support Veterans Outreach Center's programs and services.
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IRS990ScheduleA/Form990ScheduleAPartVIGrp/FormAndLineReferenceDesc0Schedule A, Part III, Line 12, Explanation of Other Income:
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