Civic Intelligence

United Service Organizations Inc

EIN 13-1610451 • 501(c)3 • Arlington, VA

Profile

The united service organizations, inc. ("uso") strengthens the well-being of the people serving in america's military and their families.

2111 Wilson Blvd 1200Arlington, VA 22201

www.uso.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

36th percentile

0.15x

Higher debt load relative to assets than 36% of similar nonprofits.

501(c)3 • $100M-$250M nonprofits • Source year 2024

Liabilities / Revenue

19th percentile

0.11x

Higher debt load relative to revenue than 19% of similar nonprofits.

501(c)3 • $100M-$250M nonprofits • Source year 2024

Net Margin

44th percentile

2.7%

Higher net margin than 44% of similar nonprofits.

501(c)3 • $100M-$250M nonprofits • Source year 2024

Top Officer Pay

78th percentile

$917,754

Higher top officer pay than 78% of similar nonprofits.

Top officer pay equals 0.5% of source-year revenue.

501(c)3 • $100M-$250M nonprofits • Source year 2024

Asset Growth

25th percentile

0.5%

Faster asset growth than 25% of similar nonprofits.

501(c)3 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Revenue Growth

34th percentile

2.8%

Faster revenue growth than 34% of similar nonprofits.

501(c)3 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Assets

Up

$124,981,527

Up $595,085 (+0.5%) from 2023

Liabilities

Down

$18,782,471

Down $3,348,602 (-15%) from 2023

Net Assets

Up

$106,199,056

Up $3,943,687 (+3.9%) from 2023

Revenue

Up

$168,028,301

Up $4,515,948 (+2.8%) from 2023

Expenses

Up

$163,487,334

Up $3,673,631 (+2.3%) from 2023

Net Income

Up

$4,540,967

Up $842,317 (+23%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$150M$100M$50M$0Assets 2010: $49,341,591Liabilities 2010: $12,499,229Net Assets 2010: $36,842,3622010Assets 2011: $61,437,573Liabilities 2011: $7,954,318Net Assets 2011: $53,483,2552011Assets 2012: $70,530,783Liabilities 2012: $12,305,767Net Assets 2012: $58,225,0162012Assets 2013: $78,620,910Liabilities 2013: $10,478,747Net Assets 2013: $68,142,1632013Assets 2014: $81,927,851Liabilities 2014: $11,441,006Net Assets 2014: $70,486,8452014Assets 2015: $75,071,980Liabilities 2015: $10,590,343Net Assets 2015: $64,481,6372015Assets 2016: $88,905,044Liabilities 2016: $12,868,806Net Assets 2016: $76,036,2382016Assets 2017: $102,968,626Liabilities 2017: $16,968,302Net Assets 2017: $86,000,3242017Assets 2018: $108,393,714Liabilities 2018: $16,155,582Net Assets 2018: $92,238,1322018Assets 2019: $98,585,488Liabilities 2019: $13,648,890Net Assets 2019: $84,936,5982019Assets 2020: $108,560,419Liabilities 2020: $15,534,028Net Assets 2020: $93,026,3912020Assets 2021: $122,875,753Liabilities 2021: $13,985,399Net Assets 2021: $108,890,3542021Assets 2022: $114,377,618Liabilities 2022: $18,724,798Net Assets 2022: $95,652,8202022Assets 2023: $124,386,442Liabilities 2023: $22,131,073Net Assets 2023: $102,255,3692023Assets 2024: $124,981,527Liabilities 2024: $18,782,471Net Assets 2024: $106,199,0562024

Highlighted filing

2024

Assets$124,981,527
Liabilities$18,782,471
Net Assets$106,199,056

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$200M$150M$100M$50M$0-$50MExpenses 2010: $172,443,8722010Expenses 2011: $114,308,9212011Expenses 2012: $125,216,0272012Revenue 2013: $137,363,728Expenses 2013: $127,658,544Net Income 2013: $9,705,1842013Revenue 2014: $130,780,851Expenses 2014: $128,475,989Net Income 2014: $2,304,8622014Revenue 2015: $126,644,219Expenses 2015: $131,064,841Net Income 2015: -$4,420,6222015Revenue 2016: $141,166,139Expenses 2016: $129,462,381Net Income 2016: $11,703,7582016Revenue 2017: $135,075,265Expenses 2017: $125,087,874Net Income 2017: $9,987,3912017Revenue 2018: $135,555,798Expenses 2018: $129,559,788Net Income 2018: $5,996,0102018Revenue 2019: $147,807,433Expenses 2019: $155,588,896Net Income 2019: -$7,781,4632019Revenue 2020: $158,052,372Expenses 2020: $149,555,334Net Income 2020: $8,497,0382020Revenue 2021: $178,376,882Expenses 2021: $162,023,885Net Income 2021: $16,352,9972021Revenue 2022: $154,440,142Expenses 2022: $166,596,400Net Income 2022: -$12,156,2582022Revenue 2023: $163,512,353Expenses 2023: $159,813,703Net Income 2023: $3,698,6502023Revenue 2024: $168,028,301Expenses 2024: $163,487,334Net Income 2024: $4,540,9672024

Highlighted filing

2024

Revenue$168,028,301
Expenses$163,487,334
Net Income$4,540,967

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$125$18.8$106$168$163$4.54
2023Detailed filing. Detailed filing data is available for this year.$124$22.1$102$164$160$3.70
2022Detailed filing. Detailed filing data is available for this year.$114$18.7$95.7$154$167$12.2
2021Detailed filing. Detailed filing data is available for this year.$123$14.0$109$178$162$16.4
2020Detailed filing. Detailed filing data is available for this year.$109$15.5$93.0$158$150$8.50
2019Detailed filing. Detailed filing data is available for this year.$98.6$13.6$84.9$148$156$7.78
2018Detailed filing. Detailed filing data is available for this year.$108$16.2$92.2$136$130$6.00
2017Detailed filing. Detailed filing data is available for this year.$103$17.0$86.0$135$125$9.99
2016Detailed filing. Detailed filing data is available for this year.$88.9$12.9$76.0$141$129$11.7
2015Detailed filing. Detailed filing data is available for this year.$75.1$10.6$64.5$127$131$4.42
2014Detailed filing. Detailed filing data is available for this year.$81.9$11.4$70.5$131$128$2.30
2013Detailed filing. Detailed filing data is available for this year.$78.6$10.5$68.1$137$128$9.71
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$70.5$12.3$58.2$125
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$61.4$7.95$53.5$114
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$49.3$12.5$36.8$172
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Sep 29, 2025
Return Version
2024v5.2
Gross Receipts
$186,559,405
Mission and Program Overview

Mission

The "mission statement" of the organization as adopted by board is as follows: "the uso lifts the spirits of america's troops and their families."

The uso's mission is to strengthen the well-being of the people (continued in schedule o)

Balance Sheet Detail
LineBeginningEndChange
Assets
Pledges and Grants Receivable$31,685,660$35,415,940▲ $3,730,280
Savings and Temporary Cash Investments$14,815,866$30,589,662▲ $15,773,796
Investments in Publicly Traded Securities$34,443,540$24,881,968▼ $9,561,572
Land, Buildings, and Equipment, Net$19,160,869$15,593,540▼ $3,567,329
Prepaid Expenses and Deferred Charges$3,980,460$5,017,102▲ $1,036,642
Inventories for Sale or Use$2,496,100$2,057,132▼ $438,968
Cash and Non-Interest-Bearing Accounts$4,260,824$1,761,974▼ $2,498,850
Accounts Receivable$299,650$389,859▲ $90,209
Total Assets$124,386,442$124,981,527▲ $595,085
Other Assets Total$13,243,473$9,274,350▼ $3,969,123
Liabilities
Accounts Payable and Accrued Expenses$14,715,405$12,433,544▼ $2,281,861
Other Liabilities$7,393,864$6,329,603▼ $1,064,261
Deferred Revenue$21,804$19,324▼ $2,480
Total Liabilities$22,131,073$18,782,471▼ $3,348,602
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$69,397,302$71,070,672▲ $1,673,370
Net Assets With Donor Restrictions$32,858,067$35,128,385▲ $2,270,318
Total Net Assets Fund Balance$102,255,369$106,199,056▲ $3,943,687
Total Liabilities and Net Assets / Fund Balance$124,386,442$124,981,527▲ $595,085

Asset Categories

AssetBook ValueDepreciationBasis
Leasehold Improvements$11,136,758$24,389,197$35,241,448
Other Land Buildings$4,247,682$11,011,476$15,259,158
Equipment$177,998$2,005,736$2,183,734
Land$31,102-$31,102
Other Assets Org$1,178,488--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$1,044,031$50,000▲ $137,358$25,700$1,205,689
2023$899,414$39,598▲ $129,074$24,056$1,044,031
2022$1,026,365$66,598▼ $170,159$23,390$899,414
2021$1,693,024$60,000▲ $102,623$829,282$1,026,365
2020$646,268$812,719▲ $246,845$12,808$1,693,024
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Dr Jd Crouch IiPresident & CEOFT$611,478$306,276$917,754
Alan ReyesCOO (thru 01/24)FT$30,657$477,147$507,804
Christopher PlampCOO (beg 02/24)FT$373,075$112,640$485,715
Kristine ShumackTreasurer / CFOFT$351,408$128,849$480,257
Brian CowartCDO/CMO (thru 07/24)FT$192,077$262,666$454,743
Tammy HeiserSecretary / ChroFT$292,068$124,982$417,050
Virginia BurnleyChief Government Relations OfficerFT$269,412$108,815$378,227
Gary ColeRegional President (west)FT$277,612$87,281$364,893
Rebecca ParkesRegional President (north)FT$258,292$105,860$364,152
Lisa RigginsRegional President (southeast)FT$268,841$89,081$357,922
Adrian SlagleCDO/CMO (beg 07/24)FT$245,204$86,816$332,020
William SkellyVP, ItFT$226,343$86,638$312,981
Lorin StewartVP, Field DevelopmentFT$166,667$112,838$279,505

Board Members and Trustees

NameTitle
Gen David L GoldfeinChairman
Barbara BarrettDirector
Courtney L BillingtonDirector
Dawn HalfakerDirector
Frank St JohnDirector
Fred L StokesDirector
Gen Craig R Mckinley RetDirector
Gerry ByrneDirector
James HamiltonDirector
Jed F BeckerDirector
Jeff KnittelDirector
Leanne CaretDirector
Ltg William Jlennox Jr RetDirector
Marilyn CohenDirector
Mark RahiyaDirector
Matthew BrombergDirector
Michael DippoldDirector
Michael P EmmertDirector
Michael QuigleyDirector
Orlan BostonDirector
Patrick AbramDirector
Tina W JonasDirector
William RobertiDirector
Becca KerrDirector (beg 11/24)
David a ThompsonDirector (beg 11/24)
Ginger MillerDirector (thru 11/24)
Manny PineiroDirector (thru 11/24)
Mary a WinnefeldDirector (thru 11/24)
Mg Frank D Vavala RetDirector (thru 11/24)
R Gil KerlikowskeDirector (thru 11/24)
Rebekah G SanderlinDirector (thru 11/24)

Highest Paid Contractors

ContractorServicesLocationCompensation
Hh Associates US INCPrint Production203 N LA SALLE STREET SUITE 1800, Chicago, IL 60601$8,423,080
MissionwiredDigital Fundraising650 MASSACHUSETTS AVE NW SUITE 505, Washington, DC 20001$1,860,962
Message Digital LLCProgram ManagementPO BOX 391527, Mountain View, CA 94039$1,570,310
Ascenta GroupProgram Management138 SOUTH 1ST STREET SUITE 110, Lindenhurst, NY 11757$1,382,525
Ceva Freight LLCWarehouse Management15350 VICKERY DRIVE, Houston, TX 77032$958,350
Revenue and Support

Revenue Composition

Contributions and Grants
$167,068,418
Program Service Revenue
$312,450
Investment Income
$1,057,588
Other Revenue
$-410,155
All Other Contributions
$124,821,650
Change in Net Assets
$4,540,967

Noncash Contribution Practices

Property subject to holding requirements
No
Reviewed unusual noncash gifts
Yes
Third parties used for noncash contributions
Yes

Noncash Contributions

Contribution TypeContribution CountReported AmountValuation Method
Food Inventory1,890$9,972,909Cost
Clothing and Household Goods-$1,462,101Cost
Securities Publicly Traded51$610,537Fair Market Value (FMV)
Cars and Other Vehicles14$73,653Fair Market Value (FMV)
Books and Publications-$33,432Cost
Total Noncash Contributions1,955$12,152,632-
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$83,977,708
Salaries, Compensation, and Employee Benefits$74,595,873
Total Fundraising Expense$36,320,996
Professional Fundraising Fees$4,863,753
Grants and Similar Amounts Paid$50,000

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$41,268,312$5,746,275$9,706,601$56,721,188
Office Expenses$5,531,999$1,509,527$1,214,503$8,256,029
Advertising$1,548,256-$4,366,228$5,914,484
Information Technology$4,423,892$679,129$730,867$5,833,888
Other Employee Benefits$4,132,019$661,995$862,957$5,656,971
Depreciation Depletion$5,294,020$65,336$77,355$5,436,711
Fees for Services Other$3,357,222$941,051$1,072,158$5,370,431
Fees for Services Professional Fundraising--$4,863,753$4,863,753
Payroll Taxes$3,328,085$429,815$701,991$4,459,891
Current Officers, Directors, Trustees, and Key Employees$2,339,696$1,067,254$566,617$3,973,567
Pension Plan Contributions$2,859,045$251,235$673,976$3,784,256
Travel$2,716,487$233,158$452,135$3,401,780
All Other Expenses$688,308$136,876$853,713$1,678,897
Occupancy$620,902$281,779$481,218$1,383,899
Insurance$723,804$84,289$131,248$939,341
Fees for Services Legal$258,056$386,426$241,609$886,091
Conferences and Meetings$291,030$94,699$386,644$772,373
Other Expenses$215,856$231,559$120,904$568,319
Fees for Services Accounting-$206,391-$206,391
Fees for Services Lobbying$174,000--$174,000
Grants to Domestic Orgs$50,000--$50,000
Fees for Service Investment Mgmnt Fees-$15,656-$15,656
Total Functional Expenses$7,896,217$4,555,093$8,848,476$21,299,786
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Tragedy Assistance Program for SurvivorsArlington, VA501 (c) (3)Program Support$50,000

International Summary

Offices
98
Employees
262
Spending
$22,910,903

International Compliance

Activity in boycott countries
No
Foreign corporation ownership
No
Foreign partnership interest
No
Interest in foreign trust
No
Passive foreign investment company interest
No
Transfers to foreign corporations
No

International Activities

RegionActivityServicesOfficesEmployeesSpending
Europe (including Iceland & Greenland)Program ServicesOperation of Uso Center50129$11,062,425
East Asia and the PacificProgram ServicesOperation of Uso Center2683$6,690,719
Middle East and North AfricaProgram ServicesOperation of Uso Center2150$5,125,069
South AmericaProgram ServicesOperation of Uso Center10$32,690
Fundraising, Events, and Gaming
Fundraising activities
Yes
Gaming activities
No
Professional fundraiser used
Yes

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$4,863,753
Fundraising Direct Expenses$1,062,246
Fundraising Gross Income$569,508

Fundraising Events

EventGross ReceiptsGross RevenueDirect ExpensesNet Income
Annual Awards Dinner (dc)$1,275,000$153,380$177,381$-24,001
Salute Gala (il)$446,752$90,060$35,372$54,688
Total Events$2,853,531$569,508$1,062,246$-492,738
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
Yes
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Lease Liability$6,329,603
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 6

Members or stockholders the membership of the uso shall consist of two classes of members: 1) voting members consisting of members of uso's board of governors during their terms of service, including up to six members appointed by the president of the united states (their terms of board membership being coterminous with such president's incumbency); and 2) non-voting members consisting of members of the united states armed forces currently on active duty; representatives, as may be designated by uso's board of governors, from the organizations set forth in uso's congressional charter, up to nine (9) persons designated by the president of the united states; and any other persons who meet the criteria established by the board of governors for membership.

Form 990, Part VI, Section A, Line 7A

Members or stockholders electing governing body at the annual meeting, the voting members shall elect members of the board of governors and take such other action as may be appropriately submitted to them by the board of governors. Election of the board of governors, or action on any other matters, shall be by the affirmative vote of the majority of voting members present in person and entitled to vote at the meeting, provided those present in person constitute a quorum.

Form 990, Part VI, Section B, Line 11B

Process of reviewing form 990 a copy of the draft irs form 990 was provided to all board members, officers, and key employees prior to its filing with the irs. The process was conducted in july and august 2025. Meeting minutes reflect the review and discussion of the irs form 990 at the audit & risk committee meeting held in july 2025. An outside accounting firm prepares and reviews the irs form 990.

Form 990, Part VI, Section B, Line 12C

Conflict of interest policy monitoring and enforcement the conflict of interest policy is the policy that requires uso's governors, officers, and other employees to avoid any situation which may constitute a conflict of interest, that is, any situation which an individual uses or could use his or her position with the uso for personal gain to an individual, members of the individual's family, or other organizations with whom the individual is affiliated, to the actual or potential detriment of the uso. The board of governors has established a policy with reference to conflicts of interest applicable to the board of governors. Disclosure of potential conflicts are reviewed by the ceo, cfo and outside counsel. Any individuals that have a conflict of interest are prohibited from deliberations and voting on a transaction.

Form 990, Part VI, Section B, Line 15

Process for determining compensation the compensation is established by the uso's board of governors for the ceo, and by management for other executives after an independent, outside review of industry surveys, compensation studies and other data to ensure that executive compensation is within the range of that paid to comparable executives of comparable organizations for comparable services in comparable markets, and therefore reasonable. These reviews are performed on a biennial basis by an independent outside consultant for the following positions: chief executive officer (ceo), chief financial officer (cfo), chief development officer (cdo), chief operating officer (coo), chief marketing officer (cmo), chief human resources officer (chro), chief government relations officer (cgro), and regional presidents. The last review was performed in 2024 for all positions listed and all positions' compensation was found to be within the range for comparable executives at comparable organizations.

Form 990, Part VI, Section C, Line 19

How documents are made available to the public financial statements are made available on the uso website. The governing documents and conflict of interest policies are made available upon request.

Filing and Contact Details

Filer

Filer Name
United Service Organizations Inc
EIN
13-1610451
Phone
7039086400
Address
2111 WILSON BLVD 1200, ARLINGTON, VA 22201

Signing Officer

Name
Kristine Shumack
Title
Treasurer, CFO
Phone
7039086400
Signed
2025-09-29
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jd Crouch Ii
Formed
1941
Legal Domicile
Dc
Voting Board Members
26
Independent Board Members
25
Employees
840
Volunteers
21,486

Preparer

Firm
Grant Thornton Advisors LLC
Address
1000 WILSON BOULEVARD SUITE 1500, ARLINGTON, VA 22209
Preparer
Mary Torretta
Phone
7038477500
Supplemental Narrative

Additional Explanations

Form 990, Part I, Line 1

Serving in america's military and their families.

Form 990, Part III, Line 4C

Program in a box uso program in a box provides service members the opportunity to take part in the uso's most popular programs no matter where they are in the world. In one single box, the program includes everything a military team needs to host a uso program. Each activity includes supplies, recommendations on how to set the program up, organize an event, and a flyer for advertising the program. The uso rotates 3 program themes on a regular basis. Some examples of these programs include competitive fitness activities, paint night, trivia, tie-dye and murder mystery games. In 2024, program in a box delivered 600 boxes logging over 63,000 service instances.

ORM 990, PART IX, LINE 26:

Joint cost activity disclosure the uso conducts joint activities that benefit program services and include a fundraising appeal. The programmatic component of these activities includes a call to action to enlist the public's aid in identifying service members and their families that would benefit from uso's programs and services and an opportunity to send a personalized message of appreciation to service members. Personalized messages received from the public through these activities are displayed and distributed at uso locations around the globe.

FORM 990, PART XI, LINE 9:

Bad debt write off (prior year pledges) -504,343.

Financial Statement Notes

PART V, LINE 4:

Intended use of endowment funds the uso's endowments include those assets of donor-restricted funds that the uso must hold in perpetuity as directed by donors. The uso has adopted investment and spending policies designed to provide a stream of returns to be utilized to fund various programs while seeking to maintain the purchasing power of the endowment assets.

PART X, LINE 2:

Income taxes accounting principles generally accepted in the united states of america (u.s. Gaap) requires that an income tax position be recognized or derecognized based on a more-likely-than-not threshold. Each organization follows guidance that clarifies the accounting for uncertainty in tax positions taken or expected to be taken in a tax return, including issues relating to financial statement recognition and measurement. This guidance provides that the tax effects from an uncertain tax position can only be recognized in the financial statements if the position is more likely than not to be sustained if the position were to be challenged by a taxing authority. The assessment of the tax position is based solely on the technical merits of the position, without regard to the likelihood that the tax position may be challenged. Uso has determined that there are no material uncertain tax positions that require recognition or disclosure in the consolidated financial statements.

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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Desc0USO CENTERS - USO CENTERS ARE THE FOUNDATION FOR OUR CONNECTION TO THE MILITARY COMMUNITY AND ENABLE THE USO TO SERVE AS HUBS FROM WHICH TO PROVIDE OUTREACH SUPPORT TO AREAS WHERE NO PHYSICAL USO CENTER EXISTS. USO CENTERS STRENGTHEN THE WELLBEING OF SERVICE MEMBERS AND THEIR FAMILIES, AND PROVIDE A HOME AWAY FROM HOME FOR THEM AROUND THE WORLD. 2024 CONTINUED TO PRESENT UNIQUE CHALLENGES AS SERVICE MEMBERS WERE DEPLOYED AND REPOSITIONED THROUGHOUT EUROPE. USO CENTERS IN THE MIDDLE EAST HAVE ALSO BEEN SUPPORTING INCREASED SERVICE MEMBER PRESENCE IN THE REGION DUE TO THE ISRAEL-HAMAS CONFLICT. USO ESTABLISHED NEW CENTERS IN GREECE, QATAR, KOSOVO, LITHUANIA, BAHRAIN, SAUDI ARABIA, AND OTHER REMOTE AREAS TO SUPPORT SERVICE MEMBERS DEPLOYED THERE AND ENGAGING IN MILITARY TRAINING EXERCISES WITH OUR ALLIES. SEE SCHEDULE O.USO CENTERS PROVIDE A HOME AWAY FROM HOME FOR SERVICE MEMBERS AND THEIR FAMILIES AROUND THE WORLD. USO CENTERS OFFER AN INVITING AND COMFORTING PLACE WHERE SERVICE MEMBERS AND THEIR FAMILIES CAN CONNECT BY INTERNET OR PHONE, PLAY A VIDEO GAME, CATCH A MOVIE, HAVE A SNACK OR JUST PUT UP THEIR FEET AND RELAX. DURING 2024, THE USO OPERATED MORE THAN 250 LOCATIONS SUPPORTING OVER 7.3 MILLION VISITS. USO CENTERS CAN BE FOUND IN 42 U.S. STATES AND TERRITORIES, AND IN 29 COUNTRIES OVERSEAS, INCLUDING AUSTRALIA, BAHRAIN, BULGARIA, CYPRUS, DJIBOUTI, GERMANY, GREECE, DENMARK (GREENLAND), HONDURAS, ITALY, IRAQ, JAPAN, JORDAN, KENYA, KOSOVO, KUWAIT, LATVIA, LITHUANIA, NIGER, POLAND, QATAR, ROMANIA, SAUDI ARABIA, SOUTH KOREA, SPAIN, SYRIA, TURKEY, UNITED ARAB EMIRATES, AND UNITED KINGDOM. THE USO OPERATES MOBILE CENTERS THAT ALLOW FOR EXTENDED REACH TO SERVICE MEN AND WOMEN. THESE MOBILE CENTERS DELIVER THE USO'S AMENITIES ON THE GO, ENABLING US TO CONNECT WITH A BROADER AUDIENCE OF MILITARY MEMBERS AND THEIR FAMILIES NATIONWIDE AND ABROAD. THESE STATE-OF-THE-ART VEHICLES FOCUS ON DELIVERING USO PROGRAMS, INCLUDING WI-FI, GAMING, MEALS AND OTHER PROGRAMMING, WHERE THEY ARE NEEDED MOST. THE CORE FOCUS OF THE PROGRAM IS ON AREAS OF THE COUNTRY WHERE THERE ARE NO BRICK-AND-MORTAR USO FACILITIES, NATIONAL GUARD ANNUAL TRAINING EXERCISES, NATURAL DISASTERS WHEN NATIONAL GUARD ARE ACTIVATED AND HARDSHIP LOCATIONS.THE USO HAS FOUR LOCATIONS THAT PRIMARILY SERVE WOUNDED, ILL AND INJURED SERVICE MEMBERS, THEIR FAMILIES AND CAREGIVERS. THESE CENTERS PROVIDE AN ARRAY OF PROGRAMS AND SERVICES FOR WOUNDED SERVICE MEMBERS, MANY OF WHOM VISIT MULTIPLE TIMES DAILY BETWEEN MEDICAL APPOINTMENTS. CREATED FOR OUR NATION'S HEALING HEROES AND THEIR FAMILIES, THESE CENTERS FEATURE CLASSROOMS, SPORTS LOUNGES, COMMUNAL KITCHEN AND EATING AREAS, BUSINESS CENTERS, HEALING GARDENS AND MORE.THE USO HAS SUPPORTED FAMILIES OF THE FALLEN DURING EVERY DIGNIFIED TRANSFER AT DOVER AIR FORCE BASE FOR OVER 30 YEARS. THE STAFF AND VOLUNTEERS OF THIS USO CENTER COORDINATE ACROSS USO LOCATIONS AROUND THE COUNTRY TO SUPPORT AND COMFORT FAMILIES WHO HAVE JUST RECEIVED TRAGIC NEWS AS THEY TRAVEL TO AND FROM DOVER AIR FORCE BASE.ADDITIONALLY, USO CENTERS IN THE MIDDLE EAST HAVE BEEN SUPPORTING INCREASED SERVICE MEMBER PRESENCE IN THE REGION DUE TO THE ISRAEL-HAMAS CONFLICT. THE USO HAS DELIVERED PROGRAMS LIKE CARE PACKAGES, USO2GO, PROGRAM IN A BOX, AS WELL AS SUPPORT FOR FAMILIES OF DEPLOYED SERVICE MEMBERS. THE USO ALSO PROVIDES SUPPORT FOR SAILORS ABOARD THE NUCLEAR-POWERED AIRCRAFT CARRIERS IN THE U.S. NAVY'S FLEET. BY EXPANDING SUPPORT TO THOSE SERVING IN REMOTE AND DISTANT LOCATIONS WITH NO ACCESS TO A TRADITIONAL, BRICK-AND-MORTAR USO CENTER, SHIP-BASED CENTERS ARE HELPING SAILORS AT SEA FEEL CLOSER TO HOME. USO CENTERS AFLOAT ARE OPEN WHILE ASHORE AND UNDERWAY AND INCLUDE THE SAME AMENITIES AS TRADITIONAL CENTERS, INCLUDING COMFORTABLE SEATING, TVS, BOARD GAMES, USO PROGRAM KITS, SNACKS, AND VIDEO GAMES. EACH SHIP CENTER IS ALSO OUTFITTED WITH COMPUTERS AND PHONES TO GIVE SAILORS A WAY TO COMMUNICATE WITH THEIR FAMILIES. IN ADDITION, THESE CENTERS ARE OUTFITTED
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IRS990/Form990PartVIISectionAGrp/PersonNm20MARY A WINNEFELD
IRS990/Form990PartVIISectionAGrp/PersonNm21MATTHEW BROMBERG
IRS990/Form990PartVIISectionAGrp/PersonNm22MG FRANK D VAVALA RET
IRS990/Form990PartVIISectionAGrp/PersonNm23MICHAEL DIPPOLD
IRS990/Form990PartVIISectionAGrp/PersonNm24MICHAEL P EMMERT
IRS990/Form990PartVIISectionAGrp/PersonNm25MICHAEL QUIGLEY
IRS990/Form990PartVIISectionAGrp/PersonNm26ORLAN BOSTON
IRS990/Form990PartVIISectionAGrp/PersonNm27PATRICK ABRAM
IRS990/Form990PartVIISectionAGrp/PersonNm28R GIL KERLIKOWSKE
IRS990/Form990PartVIISectionAGrp/PersonNm29REBEKAH G SANDERLIN
IRS990/Form990PartVIISectionAGrp/PersonNm30TINA W JONAS
IRS990/Form990PartVIISectionAGrp/PersonNm31WILLIAM ROBERTI
IRS990/Form990PartVIISectionAGrp/PersonNm32KRISTINE SHUMACK
IRS990/Form990PartVIISectionAGrp/PersonNm33TAMMY HEISER
IRS990/Form990PartVIISectionAGrp/PersonNm34ALAN REYES
IRS990/Form990PartVIISectionAGrp/PersonNm35CHRISTOPHER PLAMP
IRS990/Form990PartVIISectionAGrp/PersonNm36BRIAN COWART
IRS990/Form990PartVIISectionAGrp/PersonNm37VIRGINIA BURNLEY
IRS990/Form990PartVIISectionAGrp/PersonNm38ADRIAN SLAGLE
IRS990/Form990PartVIISectionAGrp/PersonNm39GARY COLE
IRS990/Form990PartVIISectionAGrp/PersonNm40REBECCA PARKES
IRS990/Form990PartVIISectionAGrp/PersonNm41LISA RIGGINS
IRS990/Form990PartVIISectionAGrp/PersonNm42WILLIAM SKELLY
IRS990/Form990PartVIISectionAGrp/PersonNm43LORIN STEWART
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