Civic Intelligence

Michigan 2-1-1 Inc

EIN 05-0609172 • 501(c)3 • Lansing, MI

Profile

Michigan 2-1-1 connects people with information and resources to build healthy, safe communities.

330 Marshall Street 211Lansing, MI 48912

www.mi211.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

88th percentile

0.77x

Higher debt load relative to assets than 88% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Liabilities / Revenue

62nd percentile

0.27x

Higher debt load relative to revenue than 62% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Net Margin

31st percentile

-2.4%

Higher net margin than 31% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

5th percentile

-22%

Faster asset growth than 5% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2023 to 2024

Revenue Growth

26th percentile

-5.2%

Faster revenue growth than 26% of similar nonprofits.

501(c)3 • $5M-$10M nonprofits • Annualized from 2023 to 2024

Balance Sheet
Liabilities / Assets88th percentile

Assets

Down

$2,960,502

Down $838,997 (-22%) from 2023

Liabilities

Down

$2,288,767

Down $631,918 (-22%) from 2023

Net Assets

Down

$671,735

Down $207,079 (-24%) from 2023

Operations
Liabilities / Revenue62nd percentileNet Margin31st percentile

Revenue

Down

$8,550,632

Down $469,093 (-5.2%) from 2023

Expenses

Down

$8,757,837

Down $426,452 (-4.6%) from 2023

Net Income

Down

-$207,205

Down $42,641 (-26%) from 2023

Trend Graphs

Balance Sheet Trend

Asset Growth5th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$4.0M$3.0M$2.0M$1.0M$0-$1.0MAssets 2011: $222,681Liabilities 2011: $222,058Net Assets 2011: $6232011Assets 2012: $76,505Liabilities 2012: $76,131Net Assets 2012: $3742012Assets 2013: $935Liabilities 2013: $18,235Net Assets 2013: -$17,3002013Assets 2014: $193,017Liabilities 2014: $217,952Net Assets 2014: -$24,9352014Assets 2015: $180,025Liabilities 2015: $153,807Net Assets 2015: $26,2182015Assets 2016: $197,917Liabilities 2016: $166,966Net Assets 2016: $30,9512016Assets 2017: $573,465Liabilities 2017: $495,660Net Assets 2017: $77,8052017Assets 2018: $1,150,856Liabilities 2018: $835,629Net Assets 2018: $315,2272018Assets 2019: $933,982Liabilities 2019: $591,471Net Assets 2019: $342,5112019Assets 2020: $1,077,517Liabilities 2020: $711,256Net Assets 2020: $366,2612020Assets 2021: $2,346,017Liabilities 2021: $1,209,241Net Assets 2021: $1,136,7762021Assets 2022: $3,584,476Liabilities 2022: $2,541,098Net Assets 2022: $1,043,3782022Assets 2023: $3,799,499Liabilities 2023: $2,920,685Net Assets 2023: $878,8142023Assets 2024: $2,960,502Liabilities 2024: $2,288,767Net Assets 2024: $671,7352024

Highlighted filing

2024

Assets$2,960,502
Liabilities$2,288,767
Net Assets$671,735
Open 2024 Filing

Operations Trend

Revenue Growth26th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$10M$5.0M$0-$5.0MRevenue 2011: $864,865Expenses 2011: $864,865Net Income 2011: $02011Expenses 2012: $1,061,5082012Revenue 2013: $865,820Expenses 2013: $883,494Net Income 2013: -$17,6742013Revenue 2014: $869,198Expenses 2014: $876,833Net Income 2014: -$7,6352014Revenue 2015: $1,304,702Expenses 2015: $1,270,849Net Income 2015: $33,8532015Revenue 2016: $1,280,113Expenses 2016: $1,275,380Net Income 2016: $4,7332016Revenue 2017: $1,720,972Expenses 2017: $1,674,118Net Income 2017: $46,8542017Revenue 2018: $4,426,169Expenses 2018: $4,188,747Net Income 2018: $237,4222018Revenue 2019: $3,714,604Expenses 2019: $3,687,320Net Income 2019: $27,2842019Revenue 2020: $4,055,924Expenses 2020: $4,032,174Net Income 2020: $23,7502020Revenue 2021: $9,135,117Expenses 2021: $8,364,602Net Income 2021: $770,5152021Revenue 2022: $7,185,389Expenses 2022: $7,278,787Net Income 2022: -$93,3982022Revenue 2023: $9,019,725Expenses 2023: $9,184,289Net Income 2023: -$164,5642023Revenue 2024: $8,550,632Expenses 2024: $8,757,837Net Income 2024: -$207,2052024

Highlighted filing

2024

Revenue$8,550,632
Expenses$8,757,837
Net Income-$207,205
Open 2024 Filing

Filings

Most recent year

2024 • Form 990Detailed filing. Detailed filing data is available for this year.

Open filing
Assets
$2,960,502
Liabilities
$2,288,767
Net assets
$671,735
Revenue
$8,550,632
Expenses
$8,757,837
Net income
-$207,205
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$2.96$2.29$0.67$8.55$8.76$0.21
2023Detailed filing. Detailed filing data is available for this year.$3.80$2.92$0.88$9.02$9.18$0.16
2022Detailed filing. Detailed filing data is available for this year.$3.58$2.54$1.04$7.19$7.28$0.09
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$2.35$1.21$1.14$9.14$8.36$0.77
2020Detailed filing. Detailed filing data is available for this year.$1.08$0.71$0.37$4.06$4.03$0.02
2019Detailed filing. Detailed filing data is available for this year.$0.93$0.59$0.34$3.71$3.69$0.03
2018Detailed filing. Detailed filing data is available for this year.$1.15$0.84$0.32$4.43$4.19$0.24
2017Summary only. Only limited summary data is available for this year.$0.57$0.50$0.08$1.72$1.67$0.05
2016Detailed filing. Detailed filing data is available for this year.$0.20$0.17$0.03$1.28$1.28$0.00
2015Detailed filing. Detailed filing data is available for this year.$0.18$0.15$0.03$1.30$1.27$0.03
2014Detailed filing. Detailed filing data is available for this year.$0.19$0.22$0.02$0.87$0.88$0.01
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.00$0.02$0.02$0.87$0.88$0.02
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$0.08$0.08$0.00$1.06
2011Summary only. Only limited summary data is available for this year.$0.22$0.22$0.00$0.86$0.86$0.00
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2023 to Jun 30, 2024
Signed
Apr 25, 2025
Return Version
2023v6.0
Gross Receipts
$8,550,632
Mission and Program Overview

Mission

Michigan 2-1-1 connects people with information and resources to build healthy, safe communities.

Balance Sheet Detail
LineBeginningEndChange
Assets
Accounts Receivable$2,434,712$1,788,432▼ $646,280
Savings and Temporary Cash Investments$599,887$600,013▲ $126
Cash and Non-Interest-Bearing Accounts$385,762$416,152▲ $30,390
Pledges and Grants Receivable$379,138$155,905▼ $223,233
Total Assets$3,799,499$2,960,502▼ $838,997
Liabilities
Grants Payable$2,386,751$1,399,173▼ $987,578
Accounts Payable and Accrued Expenses$533,934$889,594▲ $355,660
Total Liabilities$2,920,685$2,288,767▼ $631,918
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$878,814$671,735▼ $207,079
Total Net Assets Fund Balance$878,814$671,735▼ $207,079
Total Liabilities and Net Assets / Fund Balance$3,799,499$2,960,502▼ $838,997
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeOtherTotal
Jennifer PollakExecutive DirectorFT$144,163$144,163
Kaitlynn LamieMember-$108,163$108,163

Board Members and Trustees

NameTitle
Jon MeadChair
Eric DavisVice President
Anna BednarekMember
Chiara Cameron-woodMember
Jamie GaskinMember
Jamie RuggMember
Jeff MilesMember
Sara GoldMember
Sherri VainaviczMember
Jeff KuslerTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
Brightstreet Group LLCTechnology Development & Consultation6545 TANGLEWOOD DR SE, Grand Rapids, MI 49546$1,558,156
Communication Service For The DeafAsl Video Relay ServicePO BOX 674707, Dallas, TX 75267-4707$150,104
Icarolcharity LogicCrm Software ProvisionPO BOX 74008484, Chiacgo, IL 60674-8484$145,327
Revenue and Support

Revenue Composition

Contributions and Grants
$8,154,471
Program Service Revenue
$275,387
Investment Income
$5,226
Other Revenue
$115,548
Change in Net Assets
$-207,205

Audited Revenue Reconciliation

Revenue per Audited Statements
$8,550,632
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$126
Total Revenue per Audited Statements
$8,550,758
Total Revenue per Form 990
$8,550,632
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Grants and Similar Amounts Paid$4,026,058
Other Expenses$3,171,892
Salaries, Compensation, and Employee Benefits$1,559,887
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Grants to Domestic Orgs$4,026,058--$4,026,058
Fees for Services Other$1,798,829$447,353-$2,246,182
Other Salaries and Wages$1,163,328$24,339-$1,187,667
Information Technology$562,301--$562,301
Other Employee Benefits$232,722$49,446-$282,168
Conferences and Meetings$93,194$11,059-$104,253
Fees for Services Accounting$80,408$19,997-$100,405
Payroll Taxes$78,104$11,948-$90,052
Occupancy$11,781$74,678-$86,459
Travel$30,159$11,215-$41,374
Office Expenses$16,136$11,919-$28,055
Other Expenses$661$2,202-$2,863
Total Functional Expenses$8,093,681$664,156$0$8,757,837

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$8,757,837
Total Expenses per Audited Statements$8,757,837
Total Expenses per Form 990$8,757,837
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Gryphon PlaceKalamazoo, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$844,929
United Way of Southeastern MichiganDetroit, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$767,866
United Way of South Central MichiganKalamazoo, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$607,811
Heart of West Michigan United WayGrand Rapids, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$564,579
Community Access Line of the Lakeshore IncMuskegon, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$490,807
Upcap Services IncEscanaba, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$383,915
211 Northeast MichiganMidland, MI501 (c) (3)Connect Michigan Residents With Help and Answers From Health and Human Services$366,151
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
Yes
Management duties delegated
Yes

Governance Explanations

Form 990, Part VI, Section A, Line 3

“Financial management is performed by the michigan association of united way under the supervision of michigan 2-1-1, inc's board.”

Form 990, Part VI, Section A, Line 6

“Members consist of the call centers that participate in the michigan 2-1-1 network.”

Form 990, Part VI, Section A, Line 7A

“All call centers participating in the michigan 2-1-1 network have a designated representative who is able to elect members of the board of directors.”

Form 990, Part VI, Section A, Line 7B

“All call centers participating in the michigan 2-1-1 network have a designated representative who may vote on proposals and resolutions as are property presented at a duly constituted meeting of membership. The designated representative of the call center may cast one vote of the center being represented.”

Form 990, Part VI, Section B, Line 11B

“Form 990 is received by the executive director who reviews the return for accuracy. Upon the executive director's approval, the 990 is made available to the board of directors. After any concerns presented by the board of directors are addressed, the executive director signs and files the return.”

Form 990, Part VI, Section B, Line 12C

“The conflict of interest policy is reviewed each year. All board members are required to disclose any conflicts of interest and to notify the board of any conflicts that may arise throughout the year.”

Form 990, Part VI, Section B, Line 15

“Board determines increase for ceo. Budget team recommends increase for others with board approval as needed.”

Form 990, Part VI, Section C, Line 19

“The organization makes available all documents required by law. The form 990 is also posted annually on guidestar's website. The form 990 is public information available through the michigan attorney general's office.”

Filing and Contact Details

Filer

Filer Name
Michigan 2-1-1 Inc
EIN
05-0609172
Phone
5173714360
Address
330 MARSHALL STREET 211, LANSING, MI 48912

Signing Officer

Name
Jennifer Pollak
Title
Executive Director
Phone
5173714360
Signed
2025-04-25
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jennifer Pollak
Formed
2004
Legal Domicile
Mi
Voting Board Members
11
Independent Board Members
11
Employees
0
Volunteers
12

Preparer

Firm
Clark Schaefer Hackett & Co
Address
3505 COOLIDGE RD, EAST LANSING, MI 48823
Preparer
Esther Daniel
Phone
5173515508
Supplemental Narrative

Additional Explanations

Form 990, Part IX, Line 11G

“Contractual services: program service expenses 1,798,829. Management and general expenses 447,353. Fundraising expenses 0. Total expenses 2,246,182.”

FORM 990, PART XII, LINE 2C:

“The process has not changed from the prior year.”

Raw XML AppendixShowing 400 of 563 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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