Civic Intelligence

Dental Service of Massachusetts Inc

EIN 04-6143185 • 501(c)4 • Boston, MA

Profile

To improve the oral health of all.

465 Medford Street 400Boston, MA 02129

www.deltadentalma.com

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

71st percentile

0.60x

Higher debt load relative to assets than 71% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Liabilities / Revenue

35th percentile

0.25x

Higher debt load relative to revenue than 35% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Net Margin

40th percentile

1.8%

Higher net margin than 40% of similar nonprofits.

$250M-$1B nonprofits • Source year 2024

Top Officer Pay

89th percentile

$2,459,636

Higher top officer pay than 89% of similar nonprofits.

Top officer pay equals 0.7% of source-year revenue.

$250M-$1B nonprofits • Source year 2024

Asset Growth

5th percentile

-12%

Faster asset growth than 5% of similar nonprofits.

$250M-$1B nonprofits • Annualized from 2023 to 2024

Revenue Growth

28th percentile

2.9%

Faster revenue growth than 28% of similar nonprofits.

$250M-$1B nonprofits • Annualized from 2023 to 2024

Assets

Down

$141,408,148

Down $19,939,028 (-12%) from 2023

Liabilities

Down

$84,865,566

Down $16,026,989 (-16%) from 2023

Net Assets

Down

$56,542,582

Down $3,912,039 (-6.5%) from 2023

Revenue

Up

$338,908,761

Up $9,514,440 (+2.9%) from 2023

Expenses

Up

$332,937,114

Up $24,023,208 (+7.8%) from 2023

Net Income

Down

$5,971,647

Down $14,508,768 (-71%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$800M$600M$400M$200M$0Assets 2010: $401,242,532Liabilities 2010: $109,710,392Net Assets 2010: $291,532,1402010Assets 2011: $425,069,402Liabilities 2011: $112,996,387Net Assets 2011: $312,073,0152011Assets 2012: $472,951,943Liabilities 2012: $112,186,353Net Assets 2012: $360,765,5902012Assets 2013: $563,233,177Liabilities 2013: $108,196,256Net Assets 2013: $455,036,9212013Assets 2014: $614,422,026Liabilities 2014: $104,665,753Net Assets 2014: $509,756,2732014Assets 2015: $648,508,554Liabilities 2015: $100,215,826Net Assets 2015: $548,292,7282015Assets 2016: $696,262,612Liabilities 2016: $107,775,019Net Assets 2016: $588,487,5932016Assets 2017: $781,709,720Liabilities 2017: $102,792,120Net Assets 2017: $678,917,6002017Assets 2018: $450,590,248Liabilities 2018: $89,483,761Net Assets 2018: $361,106,4872018Assets 2019: $179,977,314Liabilities 2019: $98,177,808Net Assets 2019: $81,799,5062019Assets 2020: $128,947,720Liabilities 2020: $80,422,438Net Assets 2020: $48,525,2822020Assets 2021: $126,144,035Liabilities 2021: $76,930,956Net Assets 2021: $49,213,0792021Assets 2022: $133,479,813Liabilities 2022: $82,694,343Net Assets 2022: $50,785,4702022Assets 2023: $161,347,176Liabilities 2023: $100,892,555Net Assets 2023: $60,454,6212023Assets 2024: $141,408,148Liabilities 2024: $84,865,566Net Assets 2024: $56,542,5822024

Highlighted filing

2024

Assets$141,408,148
Liabilities$84,865,566
Net Assets$56,542,582

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$400M$300M$200M$100M$0Expenses 2010: $303,830,6112010Expenses 2011: $324,408,5662011Revenue 2012: $346,000,061Expenses 2012: $308,180,320Net Income 2012: $37,819,7412012Revenue 2013: $294,583,241Expenses 2013: $261,309,559Net Income 2013: $33,273,6822013Revenue 2014: $310,340,511Expenses 2014: $282,771,495Net Income 2014: $27,569,0162014Revenue 2015: $313,834,560Expenses 2015: $290,043,959Net Income 2015: $23,790,6012015Revenue 2016: $308,491,152Expenses 2016: $283,277,443Net Income 2016: $25,213,7092016Revenue 2017: $312,125,748Expenses 2017: $290,231,421Net Income 2017: $21,894,3272017Revenue 2018: $306,599,248Expenses 2018: $274,524,103Net Income 2018: $32,075,1452018Revenue 2019: $297,831,097Expenses 2019: $263,833,652Net Income 2019: $33,997,4452019Revenue 2020: $264,316,005Expenses 2020: $237,832,674Net Income 2020: $26,483,3312020Revenue 2021: $299,025,981Expenses 2021: $266,311,560Net Income 2021: $32,714,4212021Revenue 2022: $317,622,041Expenses 2022: $296,398,456Net Income 2022: $21,223,5852022Revenue 2023: $329,394,321Expenses 2023: $308,913,906Net Income 2023: $20,480,4152023Revenue 2024: $338,908,761Expenses 2024: $332,937,114Net Income 2024: $5,971,6472024

Highlighted filing

2024

Revenue$338,908,761
Expenses$332,937,114
Net Income$5,971,647

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$141$84.9$56.5$339$333$5.97
2023Detailed filing. Detailed filing data is available for this year.$161$101$60.5$329$309$20.5
2022Detailed filing. Detailed filing data is available for this year.$133$82.7$50.8$318$296$21.2
2021Import issue. A filing source exists for this year, but detailed import did not complete cleanly.$126$76.9$49.2$299$266$32.7
2020Detailed filing. Detailed filing data is available for this year.$129$80.4$48.5$264$238$26.5
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$180$98.2$81.8$298$264$34.0
2018Detailed filing. Detailed filing data is available for this year.$451$89.5$361$307$275$32.1
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$782$103$679$312$290$21.9
2016Detailed filing. Detailed filing data is available for this year.$696$108$588$308$283$25.2
2015Import issue. A filing source exists for this year, but detailed import did not complete cleanly.$649$100$548$314$290$23.8
2014Detailed filing. Detailed filing data is available for this year.$614$105$510$310$283$27.6
2013Detailed filing. Detailed filing data is available for this year.$563$108$455$295$261$33.3
2012Summary only. Only limited summary data is available for this year.$473$112$361$346$308$37.8
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$425$113$312$324
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$401$110$292$304
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 18, 2025
Return Version
2024v5.1
Gross Receipts
$339,255,641
Mission and Program Overview

Mission

To improve the oral health of all.

Advancing oral health for a healthier tomorrow.

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$64,756,148$76,027,043▲ $11,270,895
Savings and Temporary Cash Investments$17,724,446$0▼ $17,724,446
Accounts Receivable$2,889,345$2,035,841▼ $853,504
Prepaid Expenses and Deferred Charges$432,788$1,007,274▲ $574,486
Receivable From Disqualified Prsn$0$0→ $0
Receivables From Officers Etc$0$0→ $0
Investments Other Securities$0--
Investments Program Related$0--
Land, Buildings, and Equipment, Net$0$0→ $0
Loans From Officers Directors$0$0→ $0
Total Assets$161,347,176$141,408,148▼ $19,939,028
Other Assets Total$75,544,449$62,337,990▼ $13,206,459
Liabilities
Other Liabilities$95,739,515$78,637,878▼ $17,101,637
Accounts Payable and Accrued Expenses$5,153,040$6,227,688▲ $1,074,648
Total Liabilities$100,892,555$84,865,566▼ $16,026,989
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$60,454,621$56,542,582▼ $3,912,039
Total Net Assets Fund Balance$60,454,621$56,542,582▼ $3,912,039
Total Liabilities and Net Assets / Fund Balance$161,347,176$141,408,148▼ $19,939,028

Asset Categories

AssetBook ValueDepreciationBasis
Other Land Buildings$0$8,454,785-
Equipment$0$6,458,405-
Leasehold Improvements$0$9,054-
Other Assets Org$1,850--
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Erik MontlackPresidentFT$491,067$529,559$1,020,626
Kirill ZaydemanVP, Product Strategy & TransformationFT$332,825$164,761$497,586
Maria Angela WilkinsVP, Underwriting & Data AnalyticsFT$308,333$177,908$486,241
Mark FecteauVP, Sales & MarketingFT$349,027$133,788$482,815
Evelyn H MillerDirector--$119,574$119,574
Roderick K King MDDirector--$114,647$114,647
Robert J Weyant DMDDirector--$114,120$114,120
Andrew C Agwunobi MDDirector--$113,617$113,617
Kathleen V BettsDirector--$113,561$113,561
Todd W Marshall DDSDirector--$108,647$108,647
William C Mills IIIDirector--$108,121$108,121
Jessica A ZeaskeDirector--$108,024$108,024

Board Members and Trustees

NameTitle
Pamela DA ReevePresident [9/26/2024 - 12/31/2024] - CareQuest/Chair/Director
Myechia Minter-Jordan MD MBAPresident-Carequest
Gregory P WinnAsst. Treasurer
Leslie CarverChief Operating Officer, EVP - CareQuest
Patricia MaClerk
Denise MarksTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
42 North Dental Care LLCDental ServicesPO BOX 411381 3RD FLOOR, STE N107, Boston, MA 02241$17,892,656
Premier Care Denistry Of MassachusettsDental Services105 MAXESS ROAD, 9TH FLOOR, Melville, NY 11747$5,322,616
Commonwealth Of MassachusettsDental ServicesONE ASHBURTON PLACE, STE 204, Boston, MA 02108$4,885,902
Chestnut Dental Associates PCDental Services38 Pond Street, Franklin, MA 02038$4,649,567
Great Hill Dental Partners LLCDental ServicesPO BOX 411381, Boston, MA 02241$3,596,015
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$335,663,098
Investment Income
$3,245,663
Other Revenue
$0
All Other Contributions
$0
Change in Net Assets
$5,971,647

Audited Revenue Reconciliation

Revenue per Audited Statements
$0
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$0
Other Revenue Adjustments
$0
Total Revenue per Form 990
$0
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$100,393,705
Salaries, Compensation, and Employee Benefits$15,512,930
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Benefits to Members$217,030,479--$217,030,479
Fees for Services Management$41,368,592$27,579,060$0$68,947,652
Other Salaries and Wages$7,420,841$4,947,227-$12,368,068
Fees for Services Accounting$0$5,034,899$0$5,034,899
Payroll Taxes$1,874,621$1,249,748$0$3,124,369
Other Expenses$1,279,518$853,012$0$2,132,530
Advertising$448,262$298,842$0$747,104
Insurance$192,376$128,250$0$320,626
Occupancy$166,516$111,010$0$277,526
Travel$130,667$87,111$0$217,778
Fees for Service Investment Mgmnt Fees$0$194,546$0$194,546
Interest$106,758$71,172$0$177,930
Office Expenses$76,327$50,885$0$127,212
Fees for Services Lobbying$0$84,000$0$84,000
Information Technology$33,980$22,654$0$56,634
Other Employee Benefits$12,296$8,197$0$20,493
Total Functional Expenses$292,216,501$40,720,613$0$332,937,114

Audited Expense Reconciliation

Line ItemAmount
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Expenses per Audited Statements$0
Other Expense Adjustments$0
Total Expenses per Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Fundraising Direct Expenses$0
Fundraising Gross Income$0
Gaming Direct Expenses$0
Gaming Gross Income$0
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Loans and Receivables

Line ItemBeginningEndChange
Loans from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Receivables from Disqualified Persons$0$0→ $0
Receivables from Officers, Directors, Trustees, and Key Employees$0$0→ $0
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Unearned Premium$47,582,964
Federal Income Taxes$14,408,909
Group Experience Refunds$6,416,708
Management Fee Payable$3,889,612
Other Long Term Liabilities$2,259,831
Unpaid Claims$1,970,191
Intercompany Balance$1,173,867
Advance Deposits$810,796
Payable for Open Trade$125,000
Cash and Equivalents-
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Line 15 COMPENSATION POLICY

Carequest institute for oral health, inc. (formerly catalyst institute, inc.), the sole member of dental service of massachusetts, inc., handles the responsibility of determining compensation for dental service of massachusetts' officers.

Form 990, Part VI, Line 2 Family/business relationships amongst interested persons

DENISE MARKS - Business relationship, GREGORY P. WINN - Business relationship, PATRICIA MA - Business relationship, PAMELA D.A. REEVE - Business relationship, EVELYN H. MILLER - Business relationship, JESSICA A. ZEASKE - Business relationship, WILLIAM C. MILLS III - Business relationship, RODERICK K. KING - Business relationship, KATHLEEN V. BETTS - Business relationship, ROBERT J. WEYANT - Business relationship, DR. ANDREW C. AGWUNOBI - Business relationship, TODD W. MARSHALL - Business relationship, ERIK MONTLACK - Business relationship

Form 990, Part VI, Line 6 Classes of members or stockholders

Carequest institute for oral health, inc. (formerly catalyst institute, inc.) is the sole member of dental services of massachusetts, inc.

Form 990, Part VI, Line 7A Members or stockholders electing members of governing body

The members of the organization elect the directors at the annual meeting of the organization.

Form 990, Part VI, Line 7B Decisions requiring approval by members or stockholders

A quorum of the organization's members may vote to amend or repeal the by-laws.

Form 990, Part VI, Line 11B Review of form 990 by governing body

The audit committee, a committee of the dsm board of directors, reviews a final form of the form 990 prior to actual filing. Members of the external tax firm (currently ernst & young u.s., llp) initially discuss, prepare and review the return with management. Management and staff review the 990 for accuracy and completeness and provide comments to the preparer. Once the return is fully analyzed and prepared, a paper copy is distributed to the audit committee members in advance of a specific meeting. Audit committee members review the draft form 990 and then send to the full board. A copy of the final form 990 is sent to the full board and officers before it is filed.

Form 990, Part VI, Line 12C Conflict of interest policy

Monitoring the organization's conflict of interest policy provides that annually, each director, principal officer and member of a committee with governing board delegated powers shall sign a questionnaire affirming that such person received a copy of the conflict-of-interest policy, read, and understands the policy and agrees to comply with the policy. Additionally, the signed questionnaire affirms that the person understands dental service of massachusetts, inc. Is a charitable organization and that in order to maintain its tax-exempt status, dental service of massachusetts must engage in activities which accomplish one or more of its tax-exempt purposes. Enforcement if the governing board or committee has reasonable cause to believe a board or committee member ("member") has failed to disclose actual or possible conflicts of interest, it shall inform the member of the basis for such belief and afford the member an opportunity to explain the alleged failure to disclose. If, after hearing the member's response and after making further investigation as warranted by the circumstances, the governing board or committee determines the member has failed to disclose an actual or possible conflict of interest, it shall take appropriate disciplinary and corrective action. Who is covered? The organization's conflict of interest policy covers each director, principal officer and member of a committee with governing board delegated powers. Level of determination and review of conflicts in connection with any actual or possible conflict of interest, an interested person must disclose the existence of the financial interest and be given the opportunity to disclose all material facts to the directors and members of committees with governing board delegated powers considering the proposed transaction or arrangement. After presentation of a potential transaction or arrangement is made by an interested person, the remaining disinterested board or committee members shall decide if a conflict of interest exists. The chairperson of the governing board or committee shall, if appropriate, appoint a disinterested person or committee to investigate alternatives to the transaction or arrangement in question. After exercising due diligence, the governing board or committee shall determine if dental service of massachusetts, inc. Can obtain, with reasonable efforts, a more advantageous transaction or arrangement from a person or entity that would not give rise to a conflict of interest. If a more advantageous transaction or arrangement is not reasonably possible under circumstances not producing a conflict of interest, the governing board or committee shall determine by a majority vote of the disinterested directors whether the transaction or arrangement is in the organization's best interest, for its own benefit and whether it is fair and reasonable. In conformity with the above determination, the governing board or committee shall make its decision as to whether to enter into the transaction or arrangement. Restrictions placed on conflicted persons in connection with any actual or possible conflict of interest, an interested person must disclose the existence of the financial interest and be given the opportunity to disclose all material facts to the directors and members of committees with governing board delegated powers considering the proposed transaction or arrangement. After disclosure of the financial interest and all material facts, and after any discussion with the interested person, he/she shall leave the governing board or committee meeting while the determination of a conflict of interest is discussed and voted upon. The remaining board or committee members shall decide if a conflict of interest exists.

Form 990, Part VI, Line 19 Required documents available to the public

We file a massachusetts form pc with an attached form 990. The form pc is filed with the attorney general's office and is available for inspection by any of the interested public. The governing documents, conflict of interest policy, articles of incorporation and bylaws are made available upon request.

Form 990, Part VIII, Line 2C Net Administration Service (Net of $755,420,837 claims)

Net Administrative Services include ASO Revenue and fees of $817,360,174 net of claims of $755,420,837.

Filing and Contact Details

Filer

Filer Name
Dental Service of Massachusetts Inc
EIN
04-6143185
Phone
6178861000
Address
465 MEDFORD STREET 400, BOSTON, MA 02129

Signing Officer

Name
Erik Montlack
Title
President & CEO
Phone
6178861000
Signed
2025-11-18
Discuss with paid preparer
Yes

Organization Details

Formed
1966
Legal Domicile
Ma
Voting Board Members
9
Independent Board Members
9
Employees
88
Volunteers
0

Preparer

Firm
Ernst & Young US Llp
Address
2100 ONE PPG PLACE, PITTSBURGH, PA 15222
Preparer
Mike A Cincotta
Phone
4126447800
Supplemental Narrative

Additional Explanations

Form 990, Part XI, Line 9 Other changes in net assets or fund balances

EQUITY IN SUBSIDIARIES - 380970; DISTRIBUTIONS TO CAREQUEST FOUNDATION, INC. - -10000000; Total - -9619030;

Financial Statement Notes

Schedule D, Part X, Line 2 FIN 48 (ASC 740) footnote

The fasb issued asu 2019-12, income taxes (topic 740) - simplifying the accounting for income taxes, which eliminated several accounting exceptions related to income taxes, as well as introduced additional requirements within topic 740. Asu 2019-12 is effective for nonpublic business entities for fiscal years beginning after december 15, 2021, with early adoption permitted. The eliminated exceptions and additional requirements do not currently relate to activities undertaken by the organizatin, so the organization has determined that adopting this new standard is not expected to have a financial impact. The organization determines whether a tax position of the organization is more likely than not to be sustained upon examination, including resolution of any related appeals of litigation processes, based on the technical merits of the position. For tax positions meeting the more likley than not threshold, the tax amount recognized in the financial statements is reduced by the largest benefit that has a greater than fifty percent likelihood of being realized upon the ultimate settlement with the relevant taxing authority.

Raw XML AppendixShowing 400 of 1,038 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ActivityOrMissionDesc0ADVANCING ORAL HEALTH FOR A HEALTHIER TOMORROW.
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IRS990/BooksInCareOfDetail/USAddress/AddressLine1Txt0465 MEDFORD STREET
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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt0PO BOX 411381 3RD FLOOR
IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt1105 MAXESS ROAD
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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt338 Pond Street
IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine1Txt4PO BOX 411381
IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/AddressLine2Txt0STE N107
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IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt042 North Dental Care LLC
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IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt4Great Hill Dental Partners LLC
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IRS990/Desc0DENTAL SERVICE OF MASSACHUSETTS, INC. (DSM) D/B/A DELTA DENTAL OF MASSACHUSETTS IS A MASSACHUSETTS NOT-FOR-PROFIT DENTAL SERVICE ORGANIZATION WITH A MISSION TO IMPROVE THE ORAL HEALTH OF ALL AND A VISION TO ACHIEVE PERSON-CENTERED HEALTH BY TRANSFORMING THE SYSTEMS OF POLICY, FINANCE, CARE, AND COMMUNITY. DSM AND ITS SUBSIDIARIES' ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO, SECURING DENTAL SERVICES FOR EMPLOYEE GROUPS, INDIVIDUALS AND THEIR FAMILIES; INCLUDING THE SAFETY NET POPULATIONS THROUGH MEDICARD, MEDICARE ADVANTAGE AND CHIP PROGRAMS; PROVIDING INNOVATIVE PRODUCTS AND SERVICES; FINANCE AND DEVELP PROFESSIONAL AND SCIENTIFIC STUDY AND RESEARCH; AND EDUCATE THE PUBLIC CONCERNING THE IMPORTANCE OF ORAL HEALTH. DELTA DENTAL OF MASSACHUSETTS IS A MEMBER OF THE DELTA DENTAL PLANS ASSOCIATION. DELTA DENTAL IS AMERICA'S LARGEST AND MOST TRUSTED DENTAL BENEFITS CARRIER, COVERING MORE AMERICANS THAN ANY OTHER DENTAL BENEFITS PROVIDER AND STRIVES DAILY TO MAKE DENTAL COVERAGE MORE ACCESSIBLE AND AFFORDABLE TO A WIDE VARIETY OF EMPLOYERS, GROUPS, AND INDIVIDUALS.
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IRS990/Form990PartVIISectionAGrp/TitleTxt4President [9/26/2024 - 12/31/2024] - CareQuest/Chair/Director
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