Civic Intelligence

Lifelinks Inc

EIN 04-6111877 • 501(c)3 • Chelmsford, MA

View Organization Page

Profile

To provide residential, recreational and habilitational services to developmentally disabled individuals.

4 Omni WayChelmsford, MA 01824

www.lifelinksinc.net

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

83rd percentile

0.70x

Higher debt load relative to assets than 83% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Liabilities / Revenue

72nd percentile

0.69x

Higher debt load relative to revenue than 72% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Net Margin

58th percentile

7.7%

Higher net margin than 58% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Source year 2025

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

89th percentile

33%

Faster asset growth than 89% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Revenue Growth

75th percentile

22%

Faster revenue growth than 75% of similar nonprofits.

501(c)3 • $25M-$50M nonprofits • Annualized from 2024 to 2025

Balance Sheet
Liabilities / Assets83rd percentile

Assets

Up

$44,101,220

Up $10,912,240 (+33%) from 2024

Liabilities

Up

$31,001,272

Up $7,790,973 (+34%) from 2024

Net Assets

Up

$13,099,948

Up $3,121,267 (+31%) from 2024

Operations
Liabilities / Revenue72nd percentileNet Margin58th percentile

Revenue

Up

$44,698,138

Up $8,062,767 (+22%) from 2024

Expenses

Up

$41,270,341

Up $5,035,858 (+14%) from 2024

Net Income

Up

$3,427,797

Up $3,026,909 (+755%) from 2024

Trend Graphs

Balance Sheet Trend

Asset Growth89th percentile

Grouped bars show assets, liabilities, and net assets across loaded filings.

$60M$40M$20M$0Assets 2011: $6,394,347Liabilities 2011: $3,345,143Net Assets 2011: $3,049,2042011Assets 2012: $7,111,801Liabilities 2012: $3,808,946Net Assets 2012: $3,302,8552012Assets 2013: $6,915,966Liabilities 2013: $3,385,609Net Assets 2013: $3,530,3572013Assets 2014: $7,688,989Liabilities 2014: $3,595,846Net Assets 2014: $4,093,1432014Assets 2015: $8,118,861Liabilities 2015: $3,580,273Net Assets 2015: $4,538,5882015Assets 2016: $8,270,358Liabilities 2016: $3,750,596Net Assets 2016: $4,519,7622016Assets 2017: $8,095,650Liabilities 2017: $3,438,860Net Assets 2017: $4,656,7902017Assets 2018: $8,374,110Liabilities 2018: $4,514,795Net Assets 2018: $3,859,3152018Assets 2019: $9,617,082Liabilities 2019: $6,318,953Net Assets 2019: $3,298,1292019Assets 2020: $18,859,986Liabilities 2020: $14,203,060Net Assets 2020: $4,656,9262020Assets 2021: $23,754,768Liabilities 2021: $14,640,892Net Assets 2021: $9,113,8762021Assets 2022: $20,699,476Liabilities 2022: $10,595,559Net Assets 2022: $10,103,9172022Assets 2023: $31,477,446Liabilities 2023: $22,162,177Net Assets 2023: $9,315,2692023Assets 2024: $33,188,980Liabilities 2024: $23,210,299Net Assets 2024: $9,978,6812024Assets 2025: $44,101,220Liabilities 2025: $31,001,272Net Assets 2025: $13,099,9482025

Highlighted filing

2025

Assets$44,101,220
Liabilities$31,001,272
Net Assets$13,099,948
Open 2025 Filing

Operations Trend

Revenue Growth75th percentile

Revenue, expenses, and net income by year, with the latest filing highlighted.

$60M$40M$20M$0-$20MExpenses 2011: $12,584,4982011Expenses 2012: $12,980,6532012Revenue 2013: $13,322,124Expenses 2013: $13,218,755Net Income 2013: $103,3692013Revenue 2014: $14,294,678Expenses 2014: $13,989,356Net Income 2014: $305,3222014Revenue 2015: $16,263,092Expenses 2015: $15,644,053Net Income 2015: $619,0392015Revenue 2016: $16,438,857Expenses 2016: $16,252,352Net Income 2016: $186,5052016Revenue 2017: $16,696,285Expenses 2017: $16,767,420Net Income 2017: -$71,1352017Revenue 2018: $16,139,548Expenses 2018: $17,056,480Net Income 2018: -$916,9322018Revenue 2019: $17,125,504Expenses 2019: $17,518,493Net Income 2019: -$392,9892019Revenue 2020: $28,567,767Expenses 2020: $29,113,262Net Income 2020: -$545,4952020Revenue 2021: $31,489,565Expenses 2021: $26,135,516Net Income 2021: $5,354,0492021Revenue 2022: $30,738,909Expenses 2022: $28,248,271Net Income 2022: $2,490,6382022Revenue 2023: $29,410,588Expenses 2023: $30,604,244Net Income 2023: -$1,193,6562023Revenue 2024: $36,635,371Expenses 2024: $36,234,483Net Income 2024: $400,8882024Revenue 2025: $44,698,138Expenses 2025: $41,270,341Net Income 2025: $3,427,7972025

Highlighted filing

2025

Revenue$44,698,138
Expenses$41,270,341
Net Income$3,427,797
Open 2025 Filing

Filings

Most recent year

2025 • Form 990Facts available. Structured filing facts are available, but richer extracted sections are limited.

Open filing
Assets
$44,101,220
Liabilities
$31,001,272
Net assets
$13,099,948
Revenue
$44,698,138
Expenses
$41,270,341
Net income
$3,427,797
Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2025Facts available. Structured filing facts are available, but richer extracted sections are limited.$44.1$31.0$13.1$44.7$41.3$3.43
2024Detailed filing. Detailed filing data is available for this year.$33.2$23.2$9.98$36.6$36.2$0.40
2023Detailed filing. Detailed filing data is available for this year.$31.5$22.2$9.32$29.4$30.6$1.19
2022XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$20.7$10.6$10.1$30.7$28.2$2.49
2021Facts available. Structured filing facts are available, but richer extracted sections are limited.$23.8$14.6$9.11$31.5$26.1$5.35
2020Summary only. Only limited summary data is available for this year.$18.9$14.2$4.66$28.6$29.1$0.55
2019XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$9.62$6.32$3.30$17.1$17.5$0.39
2018Detailed filing. Detailed filing data is available for this year.$8.37$4.51$3.86$16.1$17.1$0.92
2017Detailed filing. Detailed filing data is available for this year.$8.10$3.44$4.66$16.7$16.8$0.07
2016Detailed filing. Detailed filing data is available for this year.$8.27$3.75$4.52$16.4$16.3$0.19
2015XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$8.12$3.58$4.54$16.3$15.6$0.62
2014Detailed filing. Detailed filing data is available for this year.$7.69$3.60$4.09$14.3$14.0$0.31
2013Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.92$3.39$3.53$13.3$13.2$0.10
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$7.11$3.81$3.30$13.0
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$6.39$3.35$3.05$12.6
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jul 1, 2024 to Jun 30, 2025
Signed
Dec 2, 2025
Return Version
2024v5.2
Gross Receipts
$45,437,628
Mission and Program Overview

Mission

To provide residential, recreational and habilitational services to developmentally disabled individuals.

Balance Sheet Detail
LineBeginningEndChange
Assets
Land, Buildings, and Equipment, Net$16,580,744$27,090,911▲ $10,510,167
Cash and Non-Interest-Bearing Accounts$3,588,478$6,568,686▲ $2,980,208
Accounts Receivable$3,727,362$3,730,719▲ $3,357
Investments in Publicly Traded Securities$2,701,492$2,965,747▲ $264,255
Prepaid Expenses and Deferred Charges$369,046$239,463▼ $129,583
Total Assets$33,188,980$44,101,220▲ $10,912,240
Other Assets Total$6,221,858$3,505,694▼ $2,716,164
Liabilities
Other Liabilities$19,103,335$16,214,112▼ $2,889,223
Tax Exempt Bond Liabilities-$11,848,393-
Accounts Payable and Accrued Expenses$1,707,714$2,722,201▲ $1,014,487
Mortgage Notes Payable Secured by Investment Property$1,781,824--
Deferred Revenue$365,425--
Escrow Account Liability$252,001$216,566▼ $35,435
Total Liabilities$23,210,299$31,001,272▲ $7,790,973
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$9,895,281$13,099,948▲ $3,204,667
Net Assets With Donor Restrictions$83,400$0▼ $83,400
Total Net Assets Fund Balance$9,978,681$13,099,948▲ $3,121,267
Total Liabilities and Net Assets / Fund Balance$33,188,980$44,101,220▲ $10,912,240

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$19,993,852$2,452,029$22,445,881
Land$6,060,540-$6,060,540
Other Land Buildings$931,661$302,645$1,234,306
Leasehold Improvements$95,833$21,515$117,348
Equipment$9,025$11,090$20,115
Other Assets Org$2,936,554--

Endowment Activity

PeriodBeginningContrib.Gain/LossOther UsesEnd
2024$0-→ $0$0-
2023$0-→ $0$0-
2022$0-→ $0$0-
2021$0-→ $0$0-
2020$235,249-▲ $2,358$237,607-
Compensation and Service Providers
Top Officer PayScore unavailable

Employees

NameTitleFull / Part TimeBaseOtherTotal
Jean PhelpsCEOFT$265,162$48,631$313,793
Adam B ShusterCFOFT$216,974$1,455$218,429
Daniel EsdaleChief Marketing & Comm. OfficerFT$181,734$26,968$208,702
Rebecca RausaChief Hr OfficerFT$202,115$1,676$203,791
Abram BloomChief Strategy & Innovation OfficerFT$112,976$13,897$126,873
Gillian FeldChief Operating OfficerFT$101,185$25,649$126,834
Karyn CareyPhysical TherapistFT$123,529$872$124,401

Board Members and Trustees

NameTitle
Brad MacdougallChair
Tim AllenImmediate Past Chair
Emily YoungVice Chair
Carolyn DunnDirector
Jon SewardDirector
Kerri DixonDirector
Vince GerominiDirector
Robert AnctilClerk (as of 10/24)
Steven GeoffroyClerk (until 10/24)
Tom RogersTreasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
All StaffTemporary Staffing1565 MAIN STREET, Tewksbury, MA 01876$189,705
Adam CostantinoClinical Consulting2 ATLANTIC CROSSING, Swampscott, MA 01907$138,041
-Repairs & Maintenance197 RIVER ROAD, Tewksbury, MA 01876$129,313
Revenue and Support

Revenue Composition

Contributions and Grants
$33,377,907
Program Service Revenue
$10,957,454
Investment Income
$287,886
Other Revenue
$74,891
All Other Contributions
$90,898
Change in Net Assets
$3,427,797

Audited Revenue Reconciliation

Revenue per Audited Statements
$44,698,138
Revenue Not Reported on Financial Statements
$0
Revenue Not Reported on Form 990
$-306,530
Total Revenue per Audited Statements
$44,391,608
Total Revenue per Form 990
$44,698,138
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Salaries, Compensation, and Employee Benefits$29,131,570
Other Expenses$12,138,771
Grants and Similar Amounts Paid$0
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Other Salaries and Wages$21,637,651$2,109,976-$23,747,627
Other Employee Benefits$2,275,745$313,662-$2,589,407
Occupancy$2,206,598$287,607-$2,494,205
Payroll Taxes$1,919,245$213,701-$2,132,946
Interest$891,426--$891,426
Information Technology$297,039$382,896-$679,935
Depreciation Depletion$582,799$48,362-$631,161
Other Expenses$580,870$30,689-$611,559
Current Officers, Directors, Trustees, and Key Employees$255,147$324,883-$580,030
All Other Expenses$533,790--$533,790
Fees for Services Other$113,948$186,682-$300,630
Fees for Services Legal-$91,926-$91,926
Pension Plan Contributions$76,016$5,544-$81,560
Fees for Services Accounting-$69,350-$69,350
Total Functional Expenses$36,471,989$4,798,352$0$41,270,341

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$41,270,341
Total Expenses per Audited Statements$41,270,341
Total Expenses per Form 990$41,270,341
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$0
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Lobbying activity
No
Subject to proxy tax
No
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Finance Lease Obligations$12,138,922
Operating Lease Obligations$2,961,278
Contingent Debt$542,998
Interest Rate Swap Contract$368,340
Deferred Compensation$202,574

Bond Issues

BondIssuerIssuedIssue PricePurpose
AMassachusetts Development Finance Agency2025-05-01$12,000,000For purchase of office building in chelmsford, massachusetts and refinancing

Bond Proceeds

BondTotal ProceedsSpentRetiredIssuance Costs
A$12,000,000$1,245,880-$151,607

Bond Financing Compliance

No rebate due
No
Rebate not yet due
No
Form 8038-T filed
No
Gross proceeds invested
No
Gross proceeds invested in GIC
No
Exception to rebate
No
Corrective action procedures
No
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
No
Business relationship with family members
No
Business relationship with organization members
No
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section B, Line 11B

“The 990 is emailed to the board for review prior to filing.”

Form 990, Part VI, Section B, Line 12C

“New hires must disclose any relationships with current incompass employees. Written incompass policies address conflicts of interest. Board of directors must annually declare in writing any related party interests.”

Form 990, Part VI, Section B, Line 15

“Annual performance review, with salary adjustments appropriate to incompass and salary ranges for industry, specialty, and geographic market. Written evaluation form by ad-hoc board of directors committee, and individual board member assessments are made of the ceo. Examples of the tools used for salary evaluation include but are not limited to "tsne missionworks: a compensation and benefits survey of nonprofits in southern new england and westchester county, ny 2017."”

Form 990, Part VI, Section C, Line 18

“Annual reports are distributed to interested parties. Pertinent information is posted in newsletters and on incompass human services' website. Also, financial statements are publically available on the state's osd website, as well as on the guidestar non-profit web site and on the incompass human services' website.”

Form 990, Part VI, Section C, Line 19

“Information on how to access these documents or request copies is available on the incompass website.”

Filing and Contact Details

Filer

Filer Name
Incompass Human Services Inc
EIN
04-6111877
Phone
9783493000
Address
4 OMNI WAY, CHELMSFORD, MA 01824

Signing Officer

Name
Jean Phelps
Title
CEO
Phone
9783493000
Signed
2025-12-02
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Jean Phelps
Formed
1955
Legal Domicile
Ma
Voting Board Members
9
Independent Board Members
9
Employees
789
Volunteers
150

Preparer

Firm
Aafcpas Inc
Address
50 WASHINGTON STREET, WESTBOROUGH, MA 01581
Preparer
Katie Belanger CPA
Phone
5083669100
Supplemental Narrative

Additional Explanations

FORM 990, PART XI, LINE 9:

“Accrued loss on third party fees repayment -129,641. Unrealized loss on interest rate swap contract -368,340.”

FORM 990, PART XII, LINE 2C:

“Incompass human services has a committee that assumes responsibility for the oversight of the audit and selection of an independent accountant.”

Financial Statement Notes

PART IV, LINE 2B:

“Incompass human services, inc. Is the fiscal agent for various individuals in its programs. Incompass human services, inc. Receives and disburses funds on behalf of these individuals.”

PART V, LINE 4:

“To fund new program initiatives”

PART X, LINE 2:

“Incompass human services, inc. Accounts for uncertainty in income taxes in accordance with asc topic, income taxes. This standard clarifies the accounting for uncertainty in tax positions and prescribes a recognition threshold and measurement attribute for the financial statement regarding a tax position taken or expected to be taken in a tax return. Incompass human services, inc. Has determined that there are no uncertain tax positions which qualify for either recognition or disclosure in the financial statements at june 30, 2025. Incompass human services, inc. Information returns are subject to examination by the federal and state jurisdictions.”

PART XI, LINE 2D - OTHER ADJUSTMENTS:

“Accrued loss on third party fees repayment -129,641. Unrealized loss on interest rate swap contract -368,340.”

Raw XML AppendixShowing 400 of 765 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

Path#Value
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IRS990/ActivitiesConductedPrtshpInd00
IRS990/ActivityOrMissionDesc0TO PROVIDE RESIDENTIAL, RECREATIONAL AND HABILITATIONAL SERVICES TO DEVELOPMENTALLY DISABLED INDIVIDUALS.
IRS990/AllOtherContributionsAmt090898
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IRS990/ProgSrvcAccomActy2Grp/Desc0DAY HABILITATION & COMMUNITY BASED DAY SUPPORTSDAY HABILITATION PROVIDES PEOPLE WITH DEVELOPMENTAL DISABILITIES WITH OPPORTUNITIES TO INCREASE AND ENCOURAGE THEIR INDEPENDENCE AND IMPROVE THEIR QUALITY OF LIFE. HABILITATION SERVICES ARE DIRECTED TOWARDS ACQUIRING, RETAINING, AND IMPROVING THE SELF-HELP, SOCIALIZATION, AND ADAPTIVE SKILLS NECESSARY FOR INDIVIDUALS TO SUCCEED IN THEIR HOME AND IN THE COMMUNITY. CLINICAL SUPPORTS ARE PROVIDED TO PEOPLE WITH VISION AND HEARING IMPAIRMENTS, PEOPLE WHO ARE AGING AND/OR MEDICALLY FRAGILE, AND PEOPLE WITH MENTAL HEALTH OR BEHAVIORAL CHALLENGES.COMMUNITY BASED DAY SUPPORTS - THROUGH MEANINGFUL SKILLS AND ACTIVITIES, THIS INTERACTIVE PROGRAM OFFERS INDIVIDUALIZED PROGRAMMING CHOICES FOR INDIVIDUALS INCLUDING FROM VOLUNTEERING IN THE COMMUNITY, GROUP SUPPORTED EMPLOYMENT, SPECIALIZED EMPLOYMENT SERVICES, CAREER SERVICES AND TURNING 22 SERVICES.CLIENTS SERVED IN FY25: 525
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IRS990/ProgSrvcAccomActy3Grp/Desc0ADULT FAMILY CARE - CLINICAL AND FINANCIAL SUPPORTS ARE PROVIDED TO QUALIFYING CAREGIVERS OR FAMILY MEMBERS, ASSISTING THEM IN CARING FOR THE ELDERLY AND ADULTS WITH DEVELOPMENTAL DISABILITIES IN A HOME SETTING. CLIENTS SERVED IN FY25: 100
IRS990/ProgSrvcAccomActy3Grp/ExpenseAmt02140850
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IRS990/ProgSrvcAccomActyOtherGrp/Desc0SHARED LIVING - IN THE SHARED LIVING RESIDENTIAL MODEL, ONE OR TWO INDIVIDUALS LIVE IN A NATURAL SETTING OF A HOME PROVIDER FAMILY. HERE, THEY CAN CONTINUE TO BE PART OF FAMILY LIFE, WHILE TAKING THE NEXT STEP TOWARDS INDEPENDENCE IN THEIR OWN LIVES.FAMILY SUPPORT - WE ARE A REFERRAL AND SUPPORT PROGRAM FOR PEOPLE WITH DEVELOPMENTAL DISABILITIES. OUR EXPERIENCED SERVICE NAVIGATORS PROVIDE AND RECOMMEND THE APPROPRIATE RESOURCES THAT WILL IMPROVE THE QUALITY OF LIFE AND STABILITY WITHIN THE HOME AND COMMUNITY.
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