Civic Intelligence

Metro Credit Union

EIN 04-1695745 • 501(c)14 • Chelsea, MA

Profile

See disclosure in schedule o

200 Revere Beach ParkwayChelsea, MA 02150

www.metrocu.org

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

75th percentile

0.92x

Higher debt load relative to assets than 75% of similar nonprofits.

501(c)14 • $1B+ nonprofits • Source year 2024

Liabilities / Revenue

82nd percentile

18.25x

Higher debt load relative to revenue than 82% of similar nonprofits.

501(c)14 • $1B+ nonprofits • Source year 2024

Net Margin

20th percentile

4.2%

Higher net margin than 20% of similar nonprofits.

501(c)14 • $1B+ nonprofits • Source year 2024

Top Officer Pay

Score unavailable

No value available

No filing with officer rows is available for this organization yet.

Asset Growth

30th percentile

0.8%

Faster asset growth than 30% of similar nonprofits.

501(c)14 • $1B+ nonprofits • Annualized from 2023 to 2024

Revenue Growth

38th percentile

16%

Faster revenue growth than 38% of similar nonprofits.

501(c)14 • $1B+ nonprofits • Annualized from 2023 to 2024

Assets

Up

$3,440,032,348

Up $25,840,718 (+0.8%) from 2023

Liabilities

Up

$3,164,194,252

Up $6,435,102 (+0.2%) from 2023

Net Assets

Up

$275,838,096

Up $19,405,616 (+7.6%) from 2023

Revenue

Up

$173,359,884

Up $23,898,013 (+16%) from 2023

Expenses

Up

$166,107,473

Up $31,585,085 (+23%) from 2023

Net Income

Down

$7,252,411

Down $7,687,072 (-51%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$4.0B$3.0B$2.0B$1.0B$0Assets 2010: $784,948,389Liabilities 2010: $693,294,052Net Assets 2010: $91,654,3372010Assets 2011: $957,971,443Liabilities 2011: $854,147,041Net Assets 2011: $103,824,4022011Assets 2012: $1,126,560,711Liabilities 2012: $1,008,329,870Net Assets 2012: $118,230,8412012Assets 2013: $1,279,777,202Liabilities 2013: $1,155,422,753Net Assets 2013: $124,354,4492013Assets 2014: $1,364,539,522Liabilities 2014: $1,235,242,727Net Assets 2014: $129,296,7952014Assets 2015: $1,492,356,111Liabilities 2015: $1,357,261,159Net Assets 2015: $135,094,9522015Assets 2016: $1,633,755,224Liabilities 2016: $1,490,390,948Net Assets 2016: $143,364,2762016Assets 2017: $1,682,401,982Liabilities 2017: $1,524,456,756Net Assets 2017: $157,945,2262017Assets 2018: $1,877,534,257Liabilities 2018: $1,705,631,766Net Assets 2018: $171,902,4912018Assets 2019: $2,092,358,761Liabilities 2019: $1,904,142,090Net Assets 2019: $188,216,6712019Assets 2020: $2,385,374,276Liabilities 2020: $2,180,567,969Net Assets 2020: $204,806,3072020Assets 2021: $2,510,941,078Liabilities 2021: $2,291,755,740Net Assets 2021: $219,185,3382021Assets 2022: $3,156,507,565Liabilities 2022: $2,917,840,908Net Assets 2022: $238,666,6572022Assets 2023: $3,414,191,630Liabilities 2023: $3,157,759,150Net Assets 2023: $256,432,4802023Assets 2024: $3,440,032,348Liabilities 2024: $3,164,194,252Net Assets 2024: $275,838,0962024

Highlighted filing

2024

Assets$3,440,032,348
Liabilities$3,164,194,252
Net Assets$275,838,096

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$200M$150M$100M$50M$0Expenses 2010: $40,392,9832010Expenses 2011: $40,721,8272011Revenue 2012: $57,522,772Expenses 2012: $47,121,551Net Income 2012: $10,401,2212012Revenue 2013: $58,316,336Expenses 2013: $53,135,453Net Income 2013: $5,180,8832013Revenue 2014: $56,815,520Expenses 2014: $52,378,292Net Income 2014: $4,437,2282014Revenue 2015: $58,839,454Expenses 2015: $53,946,122Net Income 2015: $4,893,3322015Revenue 2016: $64,430,195Expenses 2016: $56,107,971Net Income 2016: $8,322,2242016Revenue 2017: $71,469,349Expenses 2017: $56,395,350Net Income 2017: $15,073,9992017Revenue 2018: $79,251,770Expenses 2018: $64,685,998Net Income 2018: $14,565,7722018Revenue 2019: $89,211,246Expenses 2019: $75,756,292Net Income 2019: $13,454,9542019Revenue 2020: $101,297,996Expenses 2020: $85,388,608Net Income 2020: $15,909,3882020Revenue 2021: $92,937,477Expenses 2021: $78,093,785Net Income 2021: $14,843,6922021Revenue 2022: $114,336,853Expenses 2022: $83,937,696Net Income 2022: $30,399,1572022Revenue 2023: $149,461,871Expenses 2023: $134,522,388Net Income 2023: $14,939,4832023Revenue 2024: $173,359,884Expenses 2024: $166,107,473Net Income 2024: $7,252,4112024

Highlighted filing

2024

Revenue$173,359,884
Expenses$166,107,473
Net Income$7,252,411

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Detailed filing. Detailed filing data is available for this year.$3,440$3,164$276$173$166$7.25
2023Detailed filing. Detailed filing data is available for this year.$3,414$3,158$256$149$135$14.9
2022Detailed filing. Detailed filing data is available for this year.$3,157$2,918$239$114$83.9$30.4
2021Detailed filing. Detailed filing data is available for this year.$2,511$2,292$219$92.9$78.1$14.8
2020Detailed filing. Detailed filing data is available for this year.$2,385$2,181$205$101$85.4$15.9
2019Detailed filing. Detailed filing data is available for this year.$2,092$1,904$188$89.2$75.8$13.5
2018Detailed filing. Detailed filing data is available for this year.$1,878$1,706$172$79.3$64.7$14.6
2017Detailed filing. Detailed filing data is available for this year.$1,682$1,524$158$71.5$56.4$15.1
2016Detailed filing. Detailed filing data is available for this year.$1,634$1,490$143$64.4$56.1$8.32
2015Detailed filing. Detailed filing data is available for this year.$1,492$1,357$135$58.8$53.9$4.89
2014Detailed filing. Detailed filing data is available for this year.$1,365$1,235$129$56.8$52.4$4.44
2013Detailed filing. Detailed filing data is available for this year.$1,280$1,155$124$58.3$53.1$5.18
2012Summary only. Only limited summary data is available for this year.$1,127$1,008$118$57.5$47.1$10.4
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$958$854$104$40.7
2010Facts available. Structured filing facts are available, but richer extracted sections are limited.$785$693$91.7$40.4
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Nov 7, 2025
Return Version
2024v5.2
Gross Receipts
$248,842,064
Mission and Program Overview

Mission

Metro credit union provides loan and deposit products to members that assist them in meeting their financial needs.

Balance Sheet Detail
LineBeginningEndChange
Assets
Other Notes and Loans Receivable, Net$2,980,998,463$2,938,589,370▼ $42,409,093
Rtn Earn Endowment Incm Other Fnds$256,432,480$275,838,096▲ $19,405,616
Investments in Publicly Traded Securities$102,724,619$193,308,030▲ $90,583,411
Savings and Temporary Cash Investments$136,792,461$110,216,184▼ $26,576,277
Investments Other Securities$34,590,814$35,598,654▲ $1,007,840
Land, Buildings, and Equipment, Net$32,928,564$32,798,763▼ $129,801
Receivables From Officers Etc$7,592,342$9,048,313▲ $1,455,971
Cash and Non-Interest-Bearing Accounts$10,172,656$8,797,711▼ $1,374,945
Intangible Assets$3,290,235$3,290,235→ $0
Prepaid Expenses and Deferred Charges$2,415,490$2,938,794▲ $523,304
Pd in Cap Srpls Land Bldg Eqp Fund$0$0→ $0
Cap Stk Tr Prin Current Funds$0$0→ $0
Total Assets$3,414,191,630$3,440,032,348▲ $25,840,718
Other Assets Total$102,685,986$105,446,294▲ $2,760,308
Liabilities
Other Liabilities$2,689,585,852$2,714,256,146▲ $24,670,294
Mortgage Notes Payable Secured by Investment Property$422,862,950$404,336,505▼ $18,526,445
Accounts Payable and Accrued Expenses$39,458,317$39,487,607▲ $29,290
Escrow Account Liability$5,852,031$6,113,994▲ $261,963
Total Liabilities$3,157,759,150$3,164,194,252▲ $6,435,102
Net Assets / Fund Balance
Total Net Assets Fund Balance$256,432,480$275,838,096▲ $19,405,616
Total Liabilities and Net Assets / Fund Balance$3,414,191,630$3,440,032,348▲ $25,840,718

Asset Categories

AssetBook ValueDepreciationBasis
Buildings$16,436,800$15,622,465$32,059,265
Land$13,423,983-$13,423,983
Other Land Buildings$1,036,913$5,452,093$6,489,006
Leasehold Improvements$1,901,067$2,321,576$4,222,643
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Robert M CashmanPresident/CEO/directorFT$880,499$767,821$1,648,320
Traci MichelSVP/COO & CSOFT$391,232$113,675$504,907
Kevin MaloneSVP Senior Commericial LenderFT$337,126$54,130$391,256
Maria a JustinianoSVP LendingFT$258,004$89,331$347,335
Eric GillilandVP Commercial Relationship ManagerFT$281,090$33,692$314,782
Lawrence StandfordSVP/CFOFT$287,025$24,968$311,993
Amylynn MoodyChief People OfficerFT$278,789$29,627$308,416
Charlene BauerSVP Member ExperienceFT$248,082$45,480$293,562
Kim MonahanCredit Risk & Portfolio ManagementFT$224,067$42,797$266,864
James HerndonSVP Human ResourcesFT$215,722$45,067$260,789
Lucas RossAvp Mortgage OperationsFT$212,369$32,257$244,626
Shauna GlazebrookVP Mortgage OperationsFT$201,922$19,627$221,549
Jason TruongVP Commercial Relationship ManagerFT$195,673$10,540$206,213
Monica SantosSVP/chief Marketing (as of 6/2024)FT$154,468$41,506$195,974

Board Members and Trustees

NameTitle
Mark SmollerDirector/chairman
John ImbergamoDirector/vice Chairman
Adam FrankDirector
Bion FosterDirector
David HolzmanDirector
Donna LeeDirector
Marta RosaDirector
Joseph ZangDirector (ended 8/2024)
Arnold S BaerDirector/assistant Clerk
Paul M GulkoDirector/clerk
Peter HarrisDirector/treasurer

Highest Paid Contractors

ContractorServicesLocationCompensation
CoccData Processing Services100 EXECUTIVE BLVD, Southington, CT 06489$7,557,063
Cula LLCLeased Auto Loan Servicing9665 GRANITE RUDGE DRIVE SUITE 400, San Diego, CA 92123$5,186,344
FiservData Processing Services255 FISERV DRIVE, Brookfield, WI 53045$2,815,780
Visa AchDebit/atm ProcessingPO BOX 742233, Los Angeles, CA 90074$1,536,716
Lee & Mason Financial Services INCFinancial Risk Management Services719 NY-30, Northville, NY 12134$977,663
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$156,368,323
Investment Income
$14,730,944
Other Revenue
$2,260,617
Change in Net Assets
$7,252,411

Audited Revenue Reconciliation

Revenue per Audited Statements
$173,303,037
Revenue Not Reported on Financial Statements
$56,847
Revenue Not Reported on Form 990
$832,963
Other Revenue Adjustments
$56,847
Total Revenue per Audited Statements
$174,136,000
Total Revenue per Form 990
$173,359,884
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$131,354,009
Salaries, Compensation, and Employee Benefits$34,431,358
Grants and Similar Amounts Paid$322,106
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Interest---$92,498,809
Other Salaries and Wages---$22,281,062
Information Technology---$8,326,274
Occupancy---$5,785,357
Current Officers, Directors, Trustees, and Key Employees---$4,004,992
Other Employee Benefits---$3,981,982
Other Expenses---$3,409,356
Office Expenses---$2,806,527
Advertising---$2,530,594
Payroll Taxes---$2,225,869
Fees for Services Other---$2,121,650
All Other Expenses---$2,036,732
Pension Plan Contributions---$1,937,453
Insurance---$911,412
Depreciation Depletion---$577,255
Fees for Services Accounting---$504,575
Fees for Services Legal---$304,421
Grants to Domestic Orgs---$303,606
Conferences and Meetings---$246,571
Travel---$142,844
Grants to Domestic Individuals---$18,500
Total Functional Expenses$0$0$0$166,107,473

Audited Expense Reconciliation

Line ItemAmount
Expenses per Audited Statements$166,107,473
Total Expenses per Form 990$166,107,473
Total Expenses per Audited Statements$166,051,000
Expenses Not Reported on Financial Statements$0
Expenses Not Reported on Form 990$-56,473
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Metro Credit Union Foundation IncChelsea, MA501(c)(3)Donation$106,100
The City of BostonBoston, MA501(c)(3)Donation$29,040
Cooperative Cu AssociationMarlborough, MA501(c)(6)Donation$19,964
Greater Boston Association of RealtorsBoston, MA501(c)(3)Sponsorship$11,250
Trustees of Boston UniversityBoston, MA501(c)(3)Donation$10,100
The Neighborhood Developers IncChelsea, MA-Donation$10,000
Second Chance CarsConcord, MA-Donation$9,238
Banzai IncProvo, UT501(c)(3)Sponsorship$8,777
Community Impact FundGreenwood Village, CO501(c)(3)Donation$7,000
Massachusetts Coalition for the HomelessLynn, MA501(c)(3)Donation$5,750
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
No
Subject to proxy tax
No
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
-David Holzman DirectorOffice SuppliesNo$250,918
-Mark Smoller DirectorInsurance AgentNo$210,056

Loans and Receivables

Line ItemBeginningEndChange
Receivables from Officers, Directors, Trustees, and Key Employees$7,592,342$9,048,313▲ $1,455,971
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Deposits$2,714,256,146
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
Yes
Business relationship with family members
Yes
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
No
CEO compensation reviewed
Yes
Other officer compensation reviewed
Yes
Conflict-of-interest policy
Yes
Audited financial statements prepared
Yes
Key decisions subject to board approval
Yes
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, Line 2

Mark smoller, a board director, is related to robert cashman, ceo. Adam frank, a board directors, is the son-in-law robert m. Cashman, the chief executive officer.

Form 990, Part VI, Section A, Line 6

The metro credit union is a members only credit union. Membership is open to anyone who lives, works or has a place of business in essex, middlesex, norfolk, suffolk, worcester, plymouth, barnstable, bristol, franklin, hampshire, hampden, hillsborough, rockingham, cheshire, merrimack and strafford counties. Annually the members vote for the board of directors that act on behalf of members as the governing body of the credit union.

Form 990, Part VI, Section A, Line 7A

See disclosure for line 6

Form 990, Part VI, Section A, Line 7B

See disclosure for line 6

Form 990, Part VI, Section B, Line 11B

All financial data reported reconciles to the year end audited financial statements presented to the board of directors. The return is reviewed by the cfo and then reviewed by the board prior to transmitting.

Form 990, Part VI, Section B, Line 12C

On an annual basis, or if a change occurs during the year, senior management and the board of directors are required to sign an acknowledgment form and disclosure statement and return it to the ceo or chairman of the board.

Form 990, Part VI, Section B, Line 15

The process includes review of recommendations provided by an outside compensation consultant, use of industry specific data containing comparable compensation,review of available survey data published by human resource organizations, review and approval by the personnel committee and the board of directors, and contemporaneous documentation and record keeping.

Form 990, Part VI, Section C, Line 19

All documents related to the organization of the metro credit union and all 990 filings are available upon request by any person or organization that request the information.

Filing and Contact Details

Filer

Filer Name
Metro Credit Union
EIN
04-1695745
Phone
8776963876
Address
200 REVERE BEACH PARKWAY, CHELSEA, MA 02150

Signing Officer

Name
Diana Cordeiro
Title
Interim CFO
Phone
6174885470
Signed
2025-11-07
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Robert M Cashman
Formed
1926
Legal Domicile
Ma
Voting Board Members
11
Independent Board Members
7
Employees
400
Volunteers
10

Preparer

Firm
Wolf & Company Pc
Address
255 STATE STREET, BOSTON, MA 02109
Preparer
Karen S Ng
Phone
6174399700
Supplemental Narrative

Additional Explanations

FORM 990, PART III, LINE 1 - ORGANIZATION'S MISSION STATEMENT:

For over 90 years, metro credit union has been providing financial services to communities throughout massachusetts and new hampshire. As one of the largest credit unions in the state, metro has $3.440 billion in assets, more than 209,799 members, and is able to serve anyone in essex, middlesex, norfolk, suffolk, worcester, plymouth, barnstable, bristol, franklin, hampshire, and hampden; and the following new hampshire counties: hillsborough, rockingham, cheshire, merrimack, and strafford. As a full-service credit union, metro offers all of the financial products and delivery innovations that you'd expect from a large financial institution. Founded in 1926 and headquartered in chelsea, massachusetts, metro credit union is a cooperative financial institution, owned by and operated for the people who use and benefit from our products and services. We're different from banks because we are a non-profit cooperative that is dedicated to the financial success of our members; and not focused on paying dividends to stockholders or maximizing profits for shareholders. The money we bring in is reinvested in you, our members, through better rates and lower fees. The philosophy of metro credit union is "people helping people." each member is an equal owner, regardless of how much money is deposited with the credit union. We are committed to financial education. Whether its simple tips to help you better manage your finances or seminars and programs designed to help you navigate more complicated financial situations, we want to ensure that you have the right advice, guidance and resources to make smart financial decisions. As a credit union, we provide products and services that are affordable and flexible. We partner with affordable housing organizations across the state to ensure that every prospective homebuyer has access to as many resources as possible to realize their dream of homeownership. We have genuine member focus. All of our guidance and services are delivered through engaged employees. They listen to members first; understand their specific situation; and provide the solutions that best fit the needs of the individual or business.

FORM 990, PART XI, LINE 9:

Fas 158 net pension adjustment 1,046,993.

FORM 990, PART XII, LINE 2C:

There was no change in the oversight process or selection process of metro credit union during the tax year.

Financial Statement Notes

PART IV, LINE 2B:

The credit union holds funds in escrow to pay insurance and taxes for its members in connection to real estate loans.

PART X, LINE 2:

The credit union is a not-for-profit corporation as described in section 501(c)(14) of the internal revenue code (the "code") and is generally exempt from federal income taxes pursuant to section 501(a) of the code. However, state-chartered credit unions are subject to federal and state taxes on unrelated business income. For the years ended december 31, 2024 and 2023, the credit union recognized $16,000 and $13,000 of tax expense, respectively, which is included in other general and administrative expenses in the consolidated statements of net income. The credit union has evaluated its tax positions as of december 31, 2024 and 2023 and concluded that there are no uncertain tax positions that require adjustment to the consolidated financial statements to comply with the provisions of this guidance. The credit union files form 990 in the u.s. Federal jurisdiction and the state of massachusetts. The credit union is no longer subject to examination by the internal revenue service for years before 2021.

PART XI, LINE 4B - OTHER ADJUSTMENTS:

Reclass gains/losses on assets sales from expenses -50,195. Reclass gains/losses on foreclosures from expenses -25,160. Reclass gains/losses on repossessed vehicles from expenses 130,851. Rounding 1,351.

PART XII, LINE 2D - OTHER ADJUSTMENTS:

Reclass gains/losses on assets sales to revenue 50,195. Reclass gains/losses on foreclosures to revenue 25,160. Reclass gains/losses on repossessed vehicles to revenue -130,851. Rounding -977.

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This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/Form990PartVIISectionAGrp/TitleTxt3DIRECTOR
IRS990/Form990PartVIISectionAGrp/TitleTxt4DIRECTOR (ENDED 8/2024)
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