Civic Intelligence

Maine Dental Service Corporation

EIN 01-0286541 • 501(c)4 • Concord, NH

Profile

It is our mission to advance the oral health and overall wellness of our customers and the general public by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives.

PO Box 2002Concord, NH 03302-2002

www.nedelta.com

Siviq Scores

Precomputed percentiles relative to similar nonprofits. These scores are descriptive rather than judgmental.

Liabilities / Assets

35th percentile

0.09x

Higher debt load relative to assets than 35% of similar nonprofits.

501(c)4 • $100M-$250M nonprofits • Source year 2024

Liabilities / Revenue

21st percentile

0.04x

Higher debt load relative to revenue than 21% of similar nonprofits.

501(c)4 • $100M-$250M nonprofits • Source year 2024

Net Margin

41st percentile

0.9%

Higher net margin than 41% of similar nonprofits.

501(c)4 • $100M-$250M nonprofits • Source year 2024

Top Officer Pay

75th percentile

$1,185,129

Higher top officer pay than 75% of similar nonprofits.

Top officer pay equals 0.6% of source-year revenue.

501(c)4 • $100M-$250M nonprofits • Source year 2024

Asset Growth

46th percentile

3.4%

Faster asset growth than 46% of similar nonprofits.

501(c)4 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Revenue Growth

46th percentile

7.0%

Faster revenue growth than 46% of similar nonprofits.

501(c)4 • $100M-$250M nonprofits • Annualized from 2023 to 2024

Assets

Up

$86,384,684

Up $2,861,096 (+3.4%) from 2023

Liabilities

Down

$7,793,442

Down $234,703 (-2.9%) from 2023

Net Assets

Up

$78,591,242

Up $3,095,799 (+4.1%) from 2023

Revenue

Up

$197,795,238

Up $12,976,402 (+7.0%) from 2023

Expenses

Up

$196,103,650

Up $19,118,841 (+11%) from 2023

Net Income

Down

$1,691,588

Down $6,142,439 (-78%) from 2023

Trend Graphs

Balance Sheet Trend

Grouped bars show assets, liabilities, and net assets across loaded filings.

$100M$50M$0Assets 2011: $38,837,687Liabilities 2011: $5,817,832Net Assets 2011: $33,019,8552011Assets 2012: $41,219,141Liabilities 2012: $4,339,328Net Assets 2012: $36,879,8132012Assets 2013: $44,465,511Liabilities 2013: $4,534,790Net Assets 2013: $39,930,7212013Assets 2014: $48,440,561Liabilities 2014: $6,731,268Net Assets 2014: $41,709,2932014Assets 2015: $49,335,984Liabilities 2015: $6,498,609Net Assets 2015: $42,837,3752015Assets 2016: $53,941,597Liabilities 2016: $6,771,099Net Assets 2016: $47,170,4982016Assets 2017: $59,662,302Liabilities 2017: $6,153,366Net Assets 2017: $53,508,9362017Assets 2018: $56,639,044Liabilities 2018: $4,948,163Net Assets 2018: $51,690,8812018Assets 2019: $61,952,148Liabilities 2019: $6,083,204Net Assets 2019: $55,868,9442019Assets 2020: $71,533,657Liabilities 2020: $7,761,250Net Assets 2020: $63,772,4072020Assets 2021: $78,079,521Liabilities 2021: $7,653,369Net Assets 2021: $70,426,1522021Assets 2022: $75,628,828Liabilities 2022: $7,640,155Net Assets 2022: $67,988,6732022Assets 2023: $83,523,588Liabilities 2023: $8,028,145Net Assets 2023: $75,495,4432023Assets 2024: $86,384,684Liabilities 2024: $7,793,442Net Assets 2024: $78,591,2422024

Highlighted filing

2024

Assets$86,384,684
Liabilities$7,793,442
Net Assets$78,591,242

Operations Trend

Revenue, expenses, and net income by year, with the latest filing highlighted.

$200M$150M$100M$50M$0-$50MExpenses 2011: $82,657,8582011Expenses 2012: $83,359,5182012Revenue 2013: $88,328,792Expenses 2013: $86,935,461Net Income 2013: $1,393,3312013Revenue 2014: $104,214,810Expenses 2014: $103,113,590Net Income 2014: $1,101,2202014Revenue 2015: $112,255,284Expenses 2015: $110,338,683Net Income 2015: $1,916,6012015Revenue 2016: $114,759,903Expenses 2016: $111,277,838Net Income 2016: $3,482,0652016Revenue 2017: $124,731,437Expenses 2017: $118,678,034Net Income 2017: $6,053,4032017Revenue 2018: $127,831,226Expenses 2018: $126,803,519Net Income 2018: $1,027,7072018Revenue 2019: $130,130,647Expenses 2019: $130,805,515Net Income 2019: -$674,8682019Revenue 2020: $124,170,949Expenses 2020: $119,763,631Net Income 2020: $4,407,3182020Revenue 2021: $148,164,665Expenses 2021: $143,755,056Net Income 2021: $4,409,6092021Revenue 2022: $164,272,761Expenses 2022: $160,372,570Net Income 2022: $3,900,1912022Revenue 2023: $184,818,836Expenses 2023: $176,984,809Net Income 2023: $7,834,0272023Revenue 2024: $197,795,238Expenses 2024: $196,103,650Net Income 2024: $1,691,5882024

Highlighted filing

2024

Revenue$197,795,238
Expenses$196,103,650
Net Income$1,691,588

Filings

Balance SheetOperations
YearAssetsLiabilitiesNet AssetsRevenueExpensesNet Income
2024Facts available. Structured filing facts are available, but richer extracted sections are limited.$86.4$7.79$78.6$198$196$1.69
2023Detailed filing. Detailed filing data is available for this year.$83.5$8.03$75.5$185$177$7.83
2022Facts available. Structured filing facts are available, but richer extracted sections are limited.$75.6$7.64$68.0$164$160$3.90
2021XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$78.1$7.65$70.4$148$144$4.41
2020Detailed filing. Detailed filing data is available for this year.$71.5$7.76$63.8$124$120$4.41
2019Detailed filing. Detailed filing data is available for this year.$62.0$6.08$55.9$130$131$0.67
2018XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$56.6$4.95$51.7$128$127$1.03
2017XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$59.7$6.15$53.5$125$119$6.05
2016Facts available. Structured filing facts are available, but richer extracted sections are limited.$53.9$6.77$47.2$115$111$3.48
2015XML pending. An XML filing is linked for this year, but detailed extraction is still pending.$49.3$6.50$42.8$112$110$1.92
2014Detailed filing. Detailed filing data is available for this year.$48.4$6.73$41.7$104$103$1.10
2013Detailed filing. Detailed filing data is available for this year.$44.5$4.53$39.9$88.3$86.9$1.39
2012Facts available. Structured filing facts are available, but richer extracted sections are limited.$41.2$4.34$36.9$83.4
2011Facts available. Structured filing facts are available, but richer extracted sections are limited.$38.8$5.82$33.0$82.7
Latest Filing Detail
Jump To
Filing Snapshot
Filing Period
Jan 1, 2024 to Dec 31, 2024
Signed
Oct 20, 2025
Return Version
2024v5.2
Gross Receipts
$210,782,104
Mission and Program Overview

Mission

It is our mission to be the leading force in the dental prepayment market by offering quality, versatile and affordable dental programs to benefit our purchasers, subscribers, and participating member dentists.

Provides programs of dental care

Balance Sheet Detail
LineBeginningEndChange
Assets
Investments in Publicly Traded Securities$55,303,952$67,045,774▲ $11,741,822
Cash and Non-Interest-Bearing Accounts$9,948,659$8,955,375▼ $993,284
Investments Program Related$3,407,431$3,817,683▲ $410,252
Accounts Receivable$5,273,112$3,778,728▼ $1,494,384
Savings and Temporary Cash Investments$9,514,590$2,679,832▼ $6,834,758
Investments Other Securities$51,007$29,125▼ $21,882
Prepaid Expenses and Deferred Charges$15,753$14,154▼ $1,599
Land, Buildings, and Equipment, Net$436$64▼ $372
Total Assets$83,523,588$86,384,684▲ $2,861,096
Other Assets Total$8,648$63,949▲ $55,301
Liabilities
Accounts Payable and Accrued Expenses$3,737,882$5,107,464▲ $1,369,582
Other Liabilities$3,419,963$2,497,978▼ $921,985
Grants Payable$870,300$188,000▼ $682,300
Total Liabilities$8,028,145$7,793,442▼ $234,703
Net Assets / Fund Balance
Net Assets Without Donor Restrictions$75,495,443$78,591,242▲ $3,095,799
Total Net Assets Fund Balance$75,495,443$78,591,242▲ $3,095,799
Total Liabilities and Net Assets / Fund Balance$83,523,588$86,384,684▲ $2,861,096

Asset Categories

AssetBook ValueDepreciationBasis
Equipment$64$132,550$132,614
Leasehold Improvements$0$21,116$21,116
Compensation and Service Providers

Employees

NameTitleFull / Part TimeBaseOtherTotal
Thomas RaffioDDPNH President & CEOPT$655,793$529,336$1,185,129
Laurie BienefeldDDPNH Vice President of FinancePT$207,302$80,282$287,584
Jeffrey R Walawender DDSChair & Director-$33,781-$33,781
Bruce Nickerson CPAVice Chair & Director-$20,625-$20,625
Benjamin Marcus EsqBoard Clerk-$12,037-$12,037
Laura Oakes DMDDirector-$11,925-$11,925
Grace Odimayo DMDDirector-$11,425-$11,425
Katherin O'GradyTreasurer & Director-$11,425-$11,425
Kathy ReynoldsDirector & Past Vice Chair-$10,700-$10,700
Scott NormandeauDirector-$10,700-$10,700
Kristine Avery SPHRDirector-$9,725-$9,725
Burton Rankie DDSDirector-$9,250-$9,250
Jennifer ThompsonDirector-$9,250-$9,250
Melissa Haidu-Sylvia DDSDirector-$9,250-$9,250
Stephanie Pouzol DMDDirector-$9,250-$9,250
Marcia MinterDirector-$8,525-$8,525
David Daigler CPADirector-$5,800-$5,800
Craig Bradford Rand DDSDirector (end 4/2024)-$3,625-$3,625
Ayla Nelson DMDDirector (start 4/2024)-$725-$725

Highest Paid Contractors

ContractorServicesLocationCompensation
Wyssta Services IncContracted servicesPO Box 86, Stevens Point, WI 54481$1,167,725
Cross Benefit SolutionsInsurance broker commissions116 Community Drive, Augusta, ME 04330$496,525
Combined Services LLC (dba CSONE)Insurance broker commissionsPO Box 1320, Concord, NH 03301$337,819
Maine Education AssociationAdministrative fees35 Community Drive, Augusta, ME 04330$275,339
Marsh & McLennan AgencyInsurance broker commissions101 Huntington Ave 401, Boston, MA 02199$270,901
Revenue and Support

Revenue Composition

Contributions and Grants
$0
Program Service Revenue
$193,396,724
Investment Income
$4,398,514
Other Revenue
$0
Change in Net Assets
$1,691,588

Audited Revenue Reconciliation

Revenue per Audited Statements
$101,655,776
Revenue Not Reported on Financial Statements
$96,139,462
Revenue Not Reported on Form 990
$1,405,792
Other Revenue Adjustments
$95,971,126
Total Revenue per Audited Statements
$103,061,568
Total Revenue per Form 990
$197,795,238
Expenses and Functional Allocation

Major Expense Lines

Line ItemAmount
Other Expenses$24,635,995
Salaries, Compensation, and Employee Benefits$1,351,480
Grants and Similar Amounts Paid$750,483
Professional Fundraising Fees$0
Total Fundraising Expense$0

Functional Expense Allocation

Line ItemProgramManagementFundraisingTotal
Benefits to Members$169,365,692--$169,365,692
Advertising-$981,563-$981,563
Other Salaries and Wages-$895,110-$895,110
Grants to Domestic Individuals$419,529--$419,529
Other Expenses$8,298,783$332,830-$332,830
Grants to Domestic Orgs$330,954--$330,954
Fees for Services Legal-$183,878-$183,878
Current Officers, Directors, Trustees, and Key Employees-$175,981-$175,981
Fees for Service Investment Mgmnt Fees-$168,336-$168,336
Other Employee Benefits-$148,734-$148,734
All Other Expenses-$95,187-$95,187
Conferences and Meetings-$77,117-$77,117
Pension Plan Contributions-$67,326-$67,326
Payroll Taxes-$64,329-$64,329
Occupancy-$56,383-$56,383
Fees for Services Other-$54,037-$54,037
Fees for Services Accounting-$46,478-$46,478
Office Expenses-$29,504-$29,504
Insurance-$26,979-$26,979
Travel-$12,243-$12,243
Depreciation Depletion-$372-$372
Total Functional Expenses$178,414,958$17,688,692$0$196,103,650

Audited Expense Reconciliation

Line ItemAmount
Total Expenses per Form 990$196,103,650
Expenses per Audited Statements$99,960,992
Total Expenses per Audited Statements$99,960,992
Expenses Not Reported on Financial Statements$96,142,658
Other Expense Adjustments$95,974,322
Expenses Not Reported on Form 990$0
International Activity

Grant and Assistance Recipients

RecipientLocationCategoryPurposeAmount
Northeast Delta Dental FoundationConcord, NH501(c)(3)General support to promote oral health$330,954
Fundraising, Events, and Gaming
Fundraising activities
No
Gaming activities
No
Professional fundraiser used
No

Fundraising and Gaming Totals

Line ItemAmount
Professional Fundraising Fees$0
Political and Lobbying Activity
Political campaign activity
Yes
Subject to proxy tax
No

Reported Spending and Taxes

Line ItemAmount
Political Expenditures$4,000
Section 527 Activity Spending$4,000
Total Exempt Function Spending$4,000

Section 527 Organizations

OrganizationLocationAmount
36-4860692Augusta, ME$1,000
22-2695883Augusta, ME$1,000
01-0478979Augusta, ME$1,000
26-3733192Augusta, ME$1,000
Insider Transactions and Loans

Interested-Person Transactions

Interested PartyRelationshipDescriptionShared RevenueAmount
Laura Oakes DMDDirectorThe Directors listed here have ownership interests in dental practices that receive insurance reimbursements from Delta Dental in the ordinary course of their business. All transactions are at arm's length and for fair value.No$1,040,989
Craig Bradford Rand DDSDirectorPlease see above.No$614,143
Stephanie Pouzol DMDDirectorPlease see aboveNo$513,492
Melissa Haidu-Sylvia DDSDirectorPlease see above.No$452,186
Burton Rankie DDSDirectorPlease see above.No$275,945
Grace Odimayo DMDDirectorPlease see above.No$106,529
Debt and Bond Financing

Other Reported Liabilities

LiabilityAmount
Unearned revenue$1,878,078
Advances - admin service contracts$619,900
Governance and Compliance

Governance Checklist

Compiled or reviewed by an accountant
No
Annual disclosure for covered persons
Yes
Audit committee
Yes
Backup withholding compliance
Yes
Business relationship with 35% controlled entity
Yes
Business relationship with family members
No
Business relationship with organization members
Yes
Material changes to governing documents
No
Compensation from other sources disclosed
Yes
CEO compensation reviewed
No
Other officer compensation reviewed
No
Conflict-of-interest policy
Yes
Audited financial statements prepared
No
Key decisions subject to board approval
No
Management duties delegated
No

Governance Explanations

Form 990, Part VI, Section A, line 6

The membership of Maine Dental Service Corporation consists of the Board of Directors, all of the individuals covered under the Company's dental benefit plans, and the Maine dentists participating in the Company's dental networks which are used by the individuals covered under one of the Company's dental benefit plans.

Form 990, Part VI, Section A, line 7A

The Board of Trustees are elected at the Maine Dental Service Corporation's Annual Membership meeting, which requires a quorum of 25 members to conduct business.

Form 990, Part VI, Section B, line 11B

The Form 990 is reviewed in detail by key finance employees of Northeast Delta Dental. A final draft is presented to the Board before the Form is filed.

Form 990, Part VI, Section B, line 12C

A copy of the conflict of interest policy is distributed annually to all officers, directors, and the management team. All are required to report any conflicts and sign, date, and return the policy, whether or not a conflict exists, to confirm compliance. General Counsel reviews the returned policies and reports the results to the entire Board of Directors. Board members are asked to provide updates of any changes that may occur between their annual conflict of interest filings.

Form 990, Part VI, Section C, line 19

Upon request, Maine Dental Services Corporation makes its governing documents, conflict of interest policy, or financial statements available to the public.

Form 990, Part IV, Line 23; and Part VII, Section A:

Thomas Raffio, CEO and Laurie Bienefeld, Vice President of Finance, received all of their compensation from Delta Dental Plan of New Hampshire, which is an unrelated organization per IRS definitions; while definitionally unrelated, Delta Dental Plan of New Hampshire does coordinate and work closely with the Maine Dental Service Corporation to fulfill their respective exempt missions. In accordance with the IRS Instructions for the Form 990, compensation or payments from an unrelated organization to an individual for services rendered to the filing organization in that person's capacity as an officer, director, trustee, or employee of the filing organization, then the filing organization must report such amounts as compensation from the filing organization. Therefore, the compensation paid to these individuals has been reported on this Form 990, Part VII, Section A, under Column (D), though the Maine Dental Service Corporation did not, in fact, directly pay or compensate these individuals; these individuals were paid by Delta Dental Plan of New Hampshire in part for services rendered for the benefit and on behalf of Maine Dental Service Corporation. Additionally, due to the close working relationship between the two organizations, neither the filing organization nor Delta Dental Plan of New Hampshire is able to make a determination of how much of each named individuals' compensation relates to time and resources expended on either the filing organization or Delta Dental Plan of New Hampshire. For this reason and to promote transparency and compliance with this tax return, the filing organization has elected to report 100% of the named individuals' applicable calendar year compensation as received by the Delta Dental Plan of New Hampshire on this Form 990, Part VII, and Schedule J, in accordance with the definitions and calculations as detailed in the IRS Form 990 Instructions.

Filing and Contact Details

Filer

Filer Name
Maine Dental Service Corporation
EIN
01-0286541
Phone
6032231000
Address
PO Box 2002, Concord, NH 03302-2002
Doing Business As
Delta Dental Plan of Maine

Signing Officer

Name
Thomas Raffio
Title
President & CEO
Phone
6032231000
Signed
2025-10-20
Discuss with paid preparer
Yes

Organization Details

Principal Officer
Thomas Raffio
Formed
1965
Legal Domicile
Me
Voting Board Members
15
Independent Board Members
7
Employees
7
Volunteers
0

Preparer

Firm
Baker Newman & Noyes
Address
650 Elm Street Suite 302, Manchester, NH 03101
Preparer
Connor Smart
Phone
6036262200
Supplemental Narrative

Additional Explanations

Form 990, Part III, line 2

Please see narrative for Part III, Line 4c.

Form 990, Part V, Line 2A:

The seven employees included here are actually employed and paid by Delta Dental Plan of New Hampshire. These employees are assigned to provide sales and marketing services to Maine Dental Services Corporation. Maine Dental Services Corporation reimburses Delta Dental Plan of New Hampshire for these employees' payroll and employee benefit expenses.

Form 990, Part V, Line 15:

Thomas Raffio is the President & CEO of Delta Dental Plan of New Hampshire, Inc. Mr. Raffio also serves in a similar capacity for the Delta Dental Plan of Vermont and the Maine Dental Services Corporation. These three entities are otherwise independent of and unrelated to each other as defined under IRS Form 990 Instructions. While Delta Dental Plan of New Hampshire technically files and processes Thomas Raffio's compensation, a portion of this compensation is paid in return for services rendered to the two other aforementioned unrelated organizations. However, in accordance with IRS Instructions, the complete amount of compensation paid to Mr. Raffio has been disclosed on this Form 990, reported as compensation and benefits paid by the filing organization. During the period covered by this Form 990, Mr. Raffio received total compensation in excess $1,000,000 and is reported in detail on this Form 990, Part VII and Schedule J. While Mr. Raffio received compensation exceeding $1,000,000 in total, the compensation paid to Mr. Raffio was in return for services rendered on behalf of each of the three unrelated entities; compensation paid to Mr. Raffio in return for services rendered to any one of the entities, taken individually, was less than $1,000,000. These entities in aggregate do not constitute a group of related applicable tax-exempt organizations as defined under Section 4960. As a portion of the compensation paid to Mr. Raffio was in return for services rendered to each of the unrelated tax-exempt organizations, and no single entity's allocated compensation was more than $1,000,000, neither Delta Dental Plan of New Hampshire, nor either of the two other unrelated organizations, are subject to the Section 4960 excise tax on executive compensation exceeding $1,000,000. Accordingly, this Form 990, Part V, Line 15, has been answered "no, and the Organization has not filed Form 4720.

Form 990, Part XII, Line 2C:

The Finance/Audit Committee oversees the audit process for Maine Dental Service Corporation. The audit process for the financial statements did not change from the prior year. Independent accountants performed the audit in both 2023 and 2024.

Form 990, Part XI, Line 9:

The Corporation has historically prepared its financial statements in accordance with accounting principles generally accepted in the United States of America (GAAP). Effective January 1, 2012, the Corporation elected to prepare its financial statements using accounting practices prescribed or permitted by the Vermont Department of Financial Regulation. This is one of the reconciling items to meet the reporting requirements for the Form 990.

Financial Statement Notes

Part X, Line 2:

The Corporation is generally exempt from federal and state income taxes under the provisions of Section 501(c)(4) of the Internal Revenue Code. However, the Corporation may still be subject to certain income taxes on net income generated from activities deemed to be unrelated business income. Management has evaluated the Corporation's tax positions taken on its filed tax returns and concluded that the Corporation has maintained its tax-exempt status.

Part XI, Line 2D - Other Adjustments:

Change in nonadmitted assets - revenue adjustments 1,581.

Part XI, Line 4B - Other Adjustments:

Dental claims paid under admin service contracts 95,971,126.

Part XII, Line 4B - Other Adjustments:

Dental claims paid under admin service contracts 95,971,126. Change in nonadmitted assets - expense adjustments 3,196.

Schedule D, Part XI, Line 2D:

The Corporation has historically prepared its financial statements in accordance with accounting principles generally accepted in the United States of America (GAAP). Effective January 1, 2012 the Corporation elected to prepare its financial statements to conform with the statutory accounting practices of the National Association of Insurance Commissioners (NAIC), as prescribed or permitted by the Maine Bureau of Insurance. The change in nonadmitted assets reported here in Part XI is one of the reconciling items to meet the reporting requirements for the Form 990.

Raw XML AppendixShowing 400 of 683 raw XML fields

This appendix keeps the raw XML leaves available for debugging and edge-case review. The human report above is the primary experience.

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IRS990/ContractorCompensationGrp/ContractorAddress/USAddress/ZIPCd402199
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt0Wyssta Services Inc
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt1Cross Benefit Solutions
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt2Combined Services LLC (dba CSONE)
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt3Maine Education Association
IRS990/ContractorCompensationGrp/ContractorName/BusinessName/BusinessNameLine1Txt4Marsh & McLennan Agency
IRS990/ContractorCompensationGrp/ServicesDesc0Contracted services
IRS990/ContractorCompensationGrp/ServicesDesc1Insurance broker commissions
IRS990/ContractorCompensationGrp/ServicesDesc2Insurance broker commissions
IRS990/ContractorCompensationGrp/ServicesDesc3Administrative fees
IRS990/ContractorCompensationGrp/ServicesDesc4Insurance broker commissions
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IRS990/Desc0Maine Dental Service Corporation, Inc. advances and promotes the improvement of oral health by offering innovative, cost effective dental benefits plans that meet the needs of our customers by integrating activities such as cost management policies, fee reduction agreements with dentists, ensuring quality and cost effective dental benefit delivery, and accurate and timely claims payment. We are recognized for our expertise in the dental benefits industry, the vibrancy of our participating dentist network, and our strong brand. Program services include the processing and payment of claims for dental benefits for various large and small groups, as well as individuals and families. Maine Dental Service Corporation, Inc. processed approximately 901,000 claims in 2024. There are approximately 444,900 members in Maine included in the various plans. Customer's expectations for quality standards are extremely rigorous and we provide a guarantee of service called GOSE, or Guarantee of Service Excellence, which guarantees seven key service claims: (1) smooth implementation to Northeast Delta Dental; (2) exceptional customer service; (3) quick processing of claims; (4) no inappropriate billing by participating dentists; (5) accurate and quick turnaround of identification cards; (6) timely employee booklets; and (7) marketing service contracts. In the event one or more of these service guarantees are not met, a cash reimbursement is provided.
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IRS990/DoingBusinessAsName/BusinessNameLine1Txt0Delta Dental Plan of Maine
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IRS990/Form990PartVIISectionAGrp/OtherCompensationAmt180
IRS990/Form990PartVIISectionAGrp/PersonNm0Jeffrey R Walawender DDS
IRS990/Form990PartVIISectionAGrp/PersonNm1Bruce Nickerson CPA
IRS990/Form990PartVIISectionAGrp/PersonNm2Laura Oakes DMD
IRS990/Form990PartVIISectionAGrp/PersonNm3Katherin O'Grady
IRS990/Form990PartVIISectionAGrp/PersonNm4Grace Odimayo DMD
IRS990/Form990PartVIISectionAGrp/PersonNm5Scott Normandeau
IRS990/Form990PartVIISectionAGrp/PersonNm6Kathy Reynolds
IRS990/Form990PartVIISectionAGrp/PersonNm7Kristine Avery SPHR
IRS990/Form990PartVIISectionAGrp/PersonNm8Stephanie Pouzol DMD
IRS990/Form990PartVIISectionAGrp/PersonNm9Melissa Haidu-Sylvia DDS
IRS990/Form990PartVIISectionAGrp/PersonNm10Jennifer Thompson
IRS990/Form990PartVIISectionAGrp/PersonNm11Burton Rankie DDS
IRS990/Form990PartVIISectionAGrp/PersonNm12Marcia Minter
IRS990/Form990PartVIISectionAGrp/PersonNm13David Daigler CPA
IRS990/Form990PartVIISectionAGrp/PersonNm14Craig Bradford Rand DDS
IRS990/Form990PartVIISectionAGrp/PersonNm15Ayla Nelson DMD
IRS990/Form990PartVIISectionAGrp/PersonNm16Thomas Raffio
IRS990/Form990PartVIISectionAGrp/PersonNm17Laurie Bienefeld
IRS990/Form990PartVIISectionAGrp/PersonNm18Benjamin Marcus Esq
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IRS990/Form990PartVIISectionAGrp/TitleTxt0Chair & Director
IRS990/Form990PartVIISectionAGrp/TitleTxt1Vice Chair & Director
IRS990/Form990PartVIISectionAGrp/TitleTxt2Director
IRS990/Form990PartVIISectionAGrp/TitleTxt3Treasurer & Director
IRS990/Form990PartVIISectionAGrp/TitleTxt4Director
IRS990/Form990PartVIISectionAGrp/TitleTxt5Director
IRS990/Form990PartVIISectionAGrp/TitleTxt6Director & Past Vice Chair
IRS990/Form990PartVIISectionAGrp/TitleTxt7Director
IRS990/Form990PartVIISectionAGrp/TitleTxt8Director
IRS990/Form990PartVIISectionAGrp/TitleTxt9Director
IRS990/Form990PartVIISectionAGrp/TitleTxt10Director
IRS990/Form990PartVIISectionAGrp/TitleTxt11Director
IRS990/Form990PartVIISectionAGrp/TitleTxt12Director
IRS990/Form990PartVIISectionAGrp/TitleTxt13Director
IRS990/Form990PartVIISectionAGrp/TitleTxt14Director (end 4/2024)
IRS990/Form990PartVIISectionAGrp/TitleTxt15Director (start 4/2024)
IRS990/Form990PartVIISectionAGrp/TitleTxt16DDPNH President & CEO
IRS990/Form990PartVIISectionAGrp/TitleTxt17DDPNH Vice President of Finance
IRS990/Form990PartVIISectionAGrp/TitleTxt18Board Clerk
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IRS990/InsuranceGrp/ManagementAndGeneralAmt026979
IRS990/InsuranceGrp/TotalAmt026979
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IRS990/MissionDesc0It is our mission to advance the oral health and overall wellness of our customers and the general public by providing innovative benefits and professional partnerships through diversified strategic business and philanthropic initiatives.
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IRS990/OtherExpensesGrp/Desc0Administration - DDPNH
IRS990/OtherExpensesGrp/Desc1Brokers' commissions
IRS990/OtherExpensesGrp/Desc2Strategic initiatives
IRS990/OtherExpensesGrp/Desc3Dues and subscriptions
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IRS990/PrincipalOfficerNm0Thomas Raffio
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IRS990/ProgramServiceRevenueGrp/Desc0Management fees - CSLLC
IRS990/ProgramServiceRevenueGrp/Desc1Premium revenue
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IRS990/ProgSrvcAccomActy2Grp/Desc0Maine Dental Service Corporation Inc. is one of three members of the Northeast Delta Dental Foundation. The company contributes .075% of annual budgeted revenue, as well as 10% of annual revenue in excess of expenses, to the Northeast Delta Dental Foundation. The Northeast Delta Dental Foundation's purpose is to improve the access to, and the quality of, oral health care and education for the public and dental communities in Maine, New Hampshire, and Vermont. The Northeast Delta Dental Foundation awards numerous grants to community organizations and programs.
IRS990/ProgSrvcAccomActy2Grp/ExpenseAmt0330954
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IRS990/ProgSrvcAccomActy2Grp/RevenueAmt00
IRS990/ProgSrvcAccomActy3Grp/Desc0Maine Dental Service Corporation (MDSC) participated in Northeast Delta Dental's initiative to attract more dentists to Northern New England. Through this program, MDSC contributed to a shared pool of funds administered by the Recruitment Center at Bi-State Primary Care Association (Bi-State). These funds support dental student loan repayment and forgiveness plans, and help to retain qualified dental health professionals in the New England region. During this tax year, MDSC provided nearly $420,000 in grants to 12 recipients within this initiative, bolstering New England's professional dental care workforce and capacity and improving access to dental care in Maine.
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IRS990/ProgSrvcAccomActy3Grp/GrantAmt0419529
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IRS990/PYProgramServiceRevenueAmt0178099075
IRS990/PYRevenuesLessExpensesAmt07834027
IRS990/PYSalariesCompEmpBnftPaidAmt01271327

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